Blue Zoo Creative Web and Social Analytics Seminar, February 2014

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This is the presentation for the Web and Social Media Analytics seminar I gave for the Small Business Technology and Development Center at the University of Arkansas on February 11, 2014. It covers …

This is the presentation for the Web and Social Media Analytics seminar I gave for the Small Business Technology and Development Center at the University of Arkansas on February 11, 2014. It covers Google Analytics and social media analytics on Facebook, Twitter, and Pinterest.

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  • 1. 2/11/2014
  • 2. Who we are – Collin Condray  18 years experience in web development  Retail data analysis for multi-billion dollar companies (3M and Tyson)  Social media marketing  Agency experience with Collective Bias and Saatchi X
  • 3. Who we are – Eric Huber  Over 25 years as a graphic designer for both small businesses and Fortune 500 companies  Marketing, advertising, and graphic design for small businesses  Award winning designer  Instructor for the New Design School
  • 4. This presentation might already be obsolete!
  • 5. Not everything in this presentation will apply to you!
  • 6. Please Ask Questions! 6
  • 7. 7
  • 8. Why Analytics “What gets measured gets managed.” -Peter Drucker 8
  • 9. Data Is Everywhere  Computers make it easy to store digital interactions  Typically you have access to this information 9
  • 10. Better Tools  Services are providing more than just the raw data  Graphs, charts, and other insights are now built in  Raw data downloads are still available 10
  • 11. Downsides  Data is largely fractured  Analysis Paralysis 11
  • 12. What Can You Do With The Measurements? 12  Change design  Finding effective content  Change external marketing mix
  • 13. 13
  • 14. Why Google Analytics (GA)  Free*  Easy to install  Lots of details 14
  • 15. How Does It Work  Little piece of code on all pages of your website  Can leave it off of pages you don’t want to track 15
  • 16. Downsides  Doesn’t track everyone  Visitors cookies need to be enabled  Requires Google account  Privacy 16
  • 17. Vs. Other Packages  Webalizer  Analog  Webtrends  Uses the raw server logs  Lots of noise 17
  • 18. Interaction With Google Search  Does send info about your site and your visitors back to Google  “If a service is free, you’re the product.” 18
  • 19. Visits and Pageviews  Visits-how many individual people visit the site  Pageviews-total number of pages that visitors have viewed on the site  Sometimes called “hits” interchangeably 19
  • 20. Pages/Visit and Avg. Visit Duration  Pages/Visit -number of pages/divided by the number of visits  Avg. Visit Duration 20
  • 21. % New Visits and Unique Visitors  % New Visits -how many visitors to your site are first time visitors  Unique visits-number of unduplicated visitors during the current time period 21
  • 22. Bounce Rate  Percentage of visits that go only one page before exiting a site  Use A/B testing and mouse tracking to determine what keeps people on your site 22
  • 23. Location and Language  Location from your ISP  Language from your web browser 23
  • 24. Behavior: New vs. Returning  A measure of how compelling the site’s content is.  Returning visitors: is there a favorite category or section of the site that they’re revisiting?  New visitors: are you updating enough? 24
  • 25. Mobile % of mobile, devices  Do you need a better mobile experience 25 Responsive Mobile
  • 26. Traffic Sources - Search  Organic  Paid 26
  • 27. Traffic Sources - Referral  Include social sharing buttons on your site  Guest post on other websites and include your link in the post  Web site fields on site profiles  Forum posts  Comments 27
  • 28. Traffic Sources - Direct  Directly typing your website into the browser  Clicking on a link in an email  Using a browser’s bookmark  Clicking a link embedded in a document, PDF, excel, or other file 28
  • 29. Visitor Flow  Source  Location  Technology (ex. desktop vs. mobile)  Digital ads  Keywords  Drop off rates tell you where you losing your visitors 29
  • 30. Conversions  What do you want the visitor to do?  Fill out a contact form  Sign up for a mailing list  Click on a chat widget 30
  • 31. Goals - Ecommerce  Add product to cart  Go to cart  Review cart  Input payment information  Confirm payment information  Thank you for purchasing!  Many eCommerce packages build this in since GA is everywhere 31
  • 32. Google Analytics Social Reporting Tool  How does social media affect goals  Which networks drive traffic  Where people are discussing your organization 32
  • 33. Measure – Hard Metrics  Easy to do with eCommerce but harder to do with services.  Need to create custom web addresses to share to track in detail. 33
  • 34. 34
  • 35. Complements Analytics  Impressions vs. Clicks  Top Queries/Top Pages  Search Appearance  Indexing Issues 35
  • 36. 36
  • 37. Measure – Soft Metrics 37  Number of followers on social media networks  Number of posts, comments, Tweets, etc.  Key influencers, who already have a following that is talking about you  Share of conversation
  • 38. Measure 38  What are they saying?  Are they saying good or bad things about you? Are the good comments increasing?  Where is the conversation occurring? (blogs, news sites, forums, social media sites)
  • 39. Measure – Hard Metric Comparisons  Pay Per Click (PPC) =  Cost Per Click (CPC)  Cost Per 1000 Impressions (CPM)  Get comparison rates from Google or Facebook ads
  • 40. 40
  • 41. Insight Areas  Likes  Reach  Visits  Posts  People 41
  • 42. Likes Analytics  Number of Likes  Number of Unlikes  Source of Likes  Ads  Page Suggestions  Your Page  Mobile 42
  • 43. Reach Insights  Number of People who saw posts on your page.  Actions taken on posts (like, share, comment) 43
  • 44. Visits Insights  Page and Tab visits  Tab importance  Checkins 44
  • 45. Posts Insights  Times and dates of visits  Most effective post types  Which posts are have highest reach and engagement 45
  • 46. People Insights  Demographics  Location 46
  • 47. Facebook-EdgeRank  Affinity – relationship with object (is this person a friend or did they just Like something)  Weight-type of post (images have the highest weight)  Time Decay-decreases as content ages  edgerankchecker.com 47 ∑ = Ue x We x De = Affinity x Weight x Decay
  • 48. 48
  • 49. Timeline Activity  Mentions  Follows  Unfollows 49
  • 50. Timeline Activity  Favs  Retweets  Replies 50
  • 51. Follower Information  Number of followers  Interests  Location  Gender  Who your followers follow 51
  • 52. 52
  • 53. Pinterest Analytics  Only on business accounts  Similar metrics to other social networks 53
  • 54. Pinterest Metrics  Pins  Pinners  Repins  Repinners  Impressions  Reach 54  Clicks  Visitors  Most Recent Pins  Most Repinned  Most Clicked
  • 55. 55
  • 56. Hootsuite  Reports from multiple social media networks in one place  Some reports require a pro account 56
  • 57. Link Shorteners  Example: Bit.ly  Integrates with lots of services (ex. Twitter)  What percentage of your clicks contributed to the overall number of clicks on that link 57
  • 58. Click Tale  How visitors are interacting with your site  What they are pausing their mouse over 58
  • 59. Paid Tools  Sprout Social  Radian 6  SocialBro  Twitalyzer 59
  • 60. 60
  • 61. Vs. Comparison  Vs. Last Period  Vs. YAG  Vs. Industry 61
  • 62. Competitors or industry  Google analytics lets you select your industry  Many social media metrics are open for public viewing 62
  • 63. Vs. Comparison  Vs. Last Period: +76%  Vs. YAG: -28.5%  Vs. Industry 64
  • 64. collin@bluezoocreative.com Twitter.com/ccondray 9/26/2012 collin@bluezoocreative.com Twitter.com/ccondray 479-966-9575 2/11/2014