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Social Exchange Theory And Perception
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Social Exchange Theory And Perception

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Senior Thesis

Senior Thesis

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    Social Exchange Theory And Perception Social Exchange Theory And Perception Presentation Transcript

    • Social Exchange Theory and Perception in Relation to Job Satisfaction and Productivity
      Alex Collins
      Senior Capstone Thesis
      25 November 2008
    • A Little Bit About Me…
      Senior Organizational Communication Major
      Graduating in May
      Moving to Chicago?
      Youngest of 3 Kids
      Each born in a different state
    • Purpose
      Determine the role of Social Exchange Theory and Perception in the workplace
      Discover how Perceptions are formed
      Discuss the changing role of communication in the workplace
      Explain how SET and Perception relate to each other
    • Social Exchange Theory
      Defined in 1959 by Harold H. Kelley and John W. Thibaut
      All relationships have costs and rewards
      SET states that people weigh the costs and rewards of a relationship to determine its worth
      Application of SET has changed since 1959
      Global Diversification
      Influence of Technology
    • Propositions
      P1: Perceptions are formed as a result of cultural norms
      P2: Perceptions are formed based on how employees in an organization view social exchange
      P3: Accuracy of employee perceptions are linked to job satisfaction
      P4: Perception and Social Exchange Theory are related to productivity in the workplace
    • Literature Review
      Key Findings:
      Individuals both stimulate and react to others
      Cultural norms determine the worth of relationships
      Also help to form Perception
      Globalization has given Social Exchange Theory a new face
      Individual Perception is like a fingerprint
      No two people see things in exactly the same way
    • Literature Review
      Key Findings:
      Perceptions are formed at a very young age
      Change slightly as people grow older
      Cultural norms form Perceptions
      Idea of outsiders
      Perception is dependent on perceiver, not the perceived
      Age and Cultural Background
      Accuracy of Perception is in the “eye of the beholder”
    • Literature Review
      Key Findings:
      Connection to organization leads to satisfied employees
      Effective communication encompassing the whole organization is necessary
      Employees that are involved in the decision making process are more satisfied
      “International” culture creates new aspect of SET
      SET and Perception reflect employee morale
    • Conclusions
      All four Propositions were supported
      P1: Perceptions are formed as a result of cultural norms.
      Different cultures have different sets of values and norms
      Perception is formed as a direct result of the norms and values of a specific culture.
      P2: Perceptions are formed based on how employees in an organization view social exchange.
      Relationships within an organization determine how employees perceive the organization
      Effective communication is the key to maintaining positive employee perceptions
    • Conclusions
      P3: Accuracy of employee perceptions are linked to job satisfaction.
      Accuracy is difficult to measure since perception differs from person to person.
      If an employee believes that his/her perceptions are accurate, the employee is most likely satisfied with his/her job.
      P4: Perception and Social Exchange Theory are related to productivity in the workplace.
      Productivity directly relates to an employees perception of the organization as fair or unfair
      Globalization has created an international culture that has altered social exchange
    • Future Implications
      Perceptions will continue to change
      Telecommunication creates new costs and rewards
      Cultures will continue merging
      Globalization is becoming increasingly popular
      Global economies are suffering which may increase outsourcing
    • Summary
      Social Exchange Theory and Perception are directly related to Productivity and Job Satisfaction
      Social Exchange Theory is still relevant
      Perceptions are formed at a young age and change with time
      Globalization is altering Social Exchange
      Employee satisfaction and productivity is related to communication, decision-making, and a feeling of belonging
    • Personal Gain
      Learning Contract
      Thesis and research relate to my Learning Contract objective of creating a valuable e-Portfolio
      Given me guidance and a better understanding of social exchange and perception
      e-Portfolio
      The e-Portfolio will give me an edge over other candidates by showing employers my work
      I have gained great knowledge from writing this thesis, knowledge that I will be able to apply to my future.
    • Questions?