Social Exchange Theory And Perception

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Senior Thesis

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Social Exchange Theory And Perception

  1. 1. Social Exchange Theory and Perception in Relation to Job Satisfaction and Productivity<br />Alex Collins<br />Senior Capstone Thesis<br />25 November 2008<br />
  2. 2. A Little Bit About Me…<br />Senior Organizational Communication Major<br />Graduating in May<br />Moving to Chicago?<br />Youngest of 3 Kids<br />Each born in a different state<br />
  3. 3. Purpose<br />Determine the role of Social Exchange Theory and Perception in the workplace<br />Discover how Perceptions are formed<br />Discuss the changing role of communication in the workplace<br />Explain how SET and Perception relate to each other<br />
  4. 4. Social Exchange Theory<br />Defined in 1959 by Harold H. Kelley and John W. Thibaut<br />All relationships have costs and rewards<br />SET states that people weigh the costs and rewards of a relationship to determine its worth<br />Application of SET has changed since 1959<br />Global Diversification<br />Influence of Technology<br />
  5. 5. Propositions<br />P1: Perceptions are formed as a result of cultural norms<br />P2: Perceptions are formed based on how employees in an organization view social exchange<br />P3: Accuracy of employee perceptions are linked to job satisfaction<br />P4: Perception and Social Exchange Theory are related to productivity in the workplace<br />
  6. 6. Literature Review<br />Key Findings:<br />Individuals both stimulate and react to others<br />Cultural norms determine the worth of relationships<br />Also help to form Perception<br />Globalization has given Social Exchange Theory a new face <br />Individual Perception is like a fingerprint<br />No two people see things in exactly the same way<br />
  7. 7. Literature Review<br />Key Findings:<br />Perceptions are formed at a very young age<br />Change slightly as people grow older<br />Cultural norms form Perceptions<br />Idea of outsiders<br />Perception is dependent on perceiver, not the perceived<br />Age and Cultural Background<br />Accuracy of Perception is in the “eye of the beholder”<br />
  8. 8. Literature Review<br />Key Findings:<br />Connection to organization leads to satisfied employees<br />Effective communication encompassing the whole organization is necessary<br />Employees that are involved in the decision making process are more satisfied<br />“International” culture creates new aspect of SET<br />SET and Perception reflect employee morale<br />
  9. 9. Conclusions<br />All four Propositions were supported<br />P1: Perceptions are formed as a result of cultural norms.<br />Different cultures have different sets of values and norms<br />Perception is formed as a direct result of the norms and values of a specific culture.<br />P2: Perceptions are formed based on how employees in an organization view social exchange.<br />Relationships within an organization determine how employees perceive the organization<br />Effective communication is the key to maintaining positive employee perceptions<br />
  10. 10. Conclusions<br />P3: Accuracy of employee perceptions are linked to job satisfaction.<br />Accuracy is difficult to measure since perception differs from person to person.<br />If an employee believes that his/her perceptions are accurate, the employee is most likely satisfied with his/her job.<br />P4: Perception and Social Exchange Theory are related to productivity in the workplace.<br />Productivity directly relates to an employees perception of the organization as fair or unfair<br />Globalization has created an international culture that has altered social exchange<br />
  11. 11. Future Implications<br />Perceptions will continue to change<br />Telecommunication creates new costs and rewards<br />Cultures will continue merging<br />Globalization is becoming increasingly popular<br />Global economies are suffering which may increase outsourcing<br />
  12. 12. Summary<br />Social Exchange Theory and Perception are directly related to Productivity and Job Satisfaction<br />Social Exchange Theory is still relevant<br />Perceptions are formed at a young age and change with time<br />Globalization is altering Social Exchange<br />Employee satisfaction and productivity is related to communication, decision-making, and a feeling of belonging<br />
  13. 13. Personal Gain<br />Learning Contract<br />Thesis and research relate to my Learning Contract objective of creating a valuable e-Portfolio<br />Given me guidance and a better understanding of social exchange and perception<br />e-Portfolio<br />The e-Portfolio will give me an edge over other candidates by showing employers my work<br />I have gained great knowledge from writing this thesis, knowledge that I will be able to apply to my future.<br />
  14. 14. Questions?<br />

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