Is eResearch about the
                 technology?

…space, platforms, hubs and
     social change…




Ingrid Mason, Nat...
Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
Roles..digital development
              Copyright Clearance: Polytechnic
                 Research Librarian: Museum
    ...
Three questions..
           Is eResearch about the technology?

      What are the characteristics of content
           ...
Three answers..
     eResearch – provide opportunities for
researchers to use technologies in the research
               ...
Engagement..
                        With technology..
                          With people..
                  With peop...
Is eResearch about the
                  technology?




Ingrid Mason, National Project Manager, Collections Australia Net...
Is eResearch about the
                   technology?

…or is it about culture change…?




  Ingrid Mason, National Proje...
Is eResearch about the
                      technology?
                            Yes.. it is about tools!
            ...
The utility value needs to be
 demonstrated and understood.
  The utility value of having digitised research
   resources ...
If culture change isn't on the
        agenda, why not?
What happens when social context
  and culture gets overlooked?
  ...
Social networks..




map of Seb Chan's Facebook friends and their
             interconnections
  Ingrid Mason, National ...
Theories..

   ...the pivotal nature of culture in
technological change and innovation
  in the social history, informatio...
Acknowledgement: Professor Jon Patrick, School of Information

Resources and Tools Used
                                  ...
Culture change..

- discernible stages of digital development
- patterns of digital development
(digitisation) around doma...
Is eResearch about the
                    technology?

First assertion: it is about culture change.




   Ingrid Mason, ...
What are the characteristics of
   content aggregation?




 Ingrid Mason, National Project Manager, Collections Australia...
http://www.flickr.com/photos/darkframe/395951788
http://creativecommons.org/licenses/by-nc-nd/2.0/
                       ...
Unique position
                                                                                                          ...
http://www.flickr.com/photos/generated/2457576800/
http://creativecommons.org/licenses/by/2.0/
                           ...
Conduits
                                                                                                                 ...
http://www.flickr.com/photos/dramaqueennorma/460701184/ http://creativecommons.org/licenses/by-nc-sa/2.0/




            ...
When travellers arrive in a new place…




                                        http://www.flickr.com/photos/ravages/15...
…one of their first acts to
                                                                                              ...
Where do you want
                                                                                                        ...
The characteristics of
                                                                                                   ...
How does content aggregation
  contribute to the goals of
         eResearch?




Ingrid Mason, National Project Manager, ...
..by helping people work through
  the issues to get content well-
 formed, uploaded and available
online, made accessible...
..seems simple enough..

                                            but it's not..




Ingrid Mason, National Project Man...
Content Aggregators
http://www.flickr.com/photos/mdverde/2857682406
http://creativecommons.org/licenses/by-nc-sa/2.0/
    ...
Technical hitch
                                                                                                          ...
..in a sustainable manner in taking
   those first and/or new steps so
          those participants
     (contributors/use...
Social hitches                                      Scenarios
    Description standards                                   ...
Social hitches                                      Scenarios
    Description standards                                   ...
Social hitches                                      Scenario
  Description standards                                      ...
Social hitches                                      Scenario
    Description standards                                    ...
Social hitches                                      Scenario
    Description standards                                    ...
Social hitches                                      Scenario


                                                           ...
http://www.flickr.com/photos/mdverde/2837910184/
http://creativecommons.org/licenses/by-nc-sa/2.0/                       C...
Acknowledgement: Professor Jon Patrick, School of Information

Resources and Tools Used
                                  ...
http://www.flickr.com/photos/ncbob/2389492877/
http://creativecommons.org/licenses/by-nc-nd/2.0/                          ...
http://www.flickr.com/photos/mdverde/2837910184/
http://creativecommons.org/licenses/by-nc-sa/2.0/




                   ...
http://www.flickr.com/photos/mdverde/2837910184/
http://creativecommons.org/licenses/by-nc-sa/2.0/




                   ...
Before you cruise off... takeaways
                                                               Pay attention to technic...
Third assertion:
                                                                      Content aggregators
               ...
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Is eResearch about the technology? ...space, platforms, hubs and social change...

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Collections Australia Network (CAN) [1] is a technological platform for content aggregation, enabling access to well-
structured and organised collection information for the convenience of the research community to retrieve. Content
aggregator services, like CAN, have a role to play beyond providing a technological platform in service of
eResearch. Content aggregation services need to evolve from their current state as technological platforms to active
agents of social change in support of eResearch goals. Content aggregating services operate as a hub, a key player and
broker technically – and socially – in the wider network of contributors. Content aggregating services already operate as
boundary negotiators but it is as incubators and facilitators of change in practice and the discernment of areas for
strategic digital development that these services are in a unique position to contribute to advancing eResearch initiatives.

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Is eResearch about the technology? ...space, platforms, hubs and social change...

  1. 1. Is eResearch about the technology? …space, platforms, hubs and social change… Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  2. 2. Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  3. 3. Roles..digital development Copyright Clearance: Polytechnic Research Librarian: Museum Lecturer: Intellectual Access Web Archivist: Cultural Heritage Digital Repository Coordinator: University Special Projects Manager: University Manager: Collections Australia Network …so this is a practitioner’s view… Ingrid Mason, National Project Manager, Collections Australia Network, Museums Australia, WA, Changing Landscapes, 820092009 Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov Oct
  4. 4. Three questions.. Is eResearch about the technology? What are the characteristics of content aggregation (digital)? How does content aggregation contribute to the goals of eResearch? Ingrid Mason, National Project Manager, Collections Australia Network, Museums Australia, WA, Changing Landscapes, 820092009 Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov Oct
  5. 5. Three answers.. eResearch – provide opportunities for researchers to use technologies in the research process Content aggregators – conduits that provide a base level of engagement with research content by contributors and users eResearch goals – by enabling engagement and increasing the likelihood of more opportunities to use technology being exploited by researchers Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  6. 6. Engagement.. With technology.. With people.. With people using technology.. Aside the role that content aggregators have in providing a base level of engagement to build on. Lessons learned in facilitating online access to research resources can be translated and are reflective of common culture change issues and changes in practice across sectors. Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  7. 7. Is eResearch about the technology? Ingrid Mason, National Project Manager, Collections Australia Network, Museums Australia, WA, Changing Landscapes, 820092009 Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov Oct
  8. 8. Is eResearch about the technology? …or is it about culture change…? Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  9. 9. Is eResearch about the technology? Yes.. it is about tools! No.. it is what those tools enable! Yes.. tool design is important. Exactly.. who designs them? OK.. and your point is? How usable are they? Why should we use them?!?! The technologist and the reluctant technology user. Ingrid Mason, National Project Manager, Collections Australia Network, Museums Australia, WA, Changing Landscapes, 820092009 Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov Oct
  10. 10. The utility value needs to be demonstrated and understood. The utility value of having digitised research resources has already been demonstrated through use of digital resources by scholars in their research and the development of citation standards in keeping with scholarly practices. Ingrid Mason, National Project Manager, Collections Australia Network, Museums Australia, WA, Changing Landscapes, 820092009 Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov Oct
  11. 11. If culture change isn't on the agenda, why not? What happens when social context and culture gets overlooked? Depiction of technical networks. Depiction of social networks..? Ingrid Mason, National Project Manager, Collections Australia Network, Museums Australia, WA, Changing Landscapes, 820092009 Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov Oct
  12. 12. Social networks.. map of Seb Chan's Facebook friends and their interconnections Ingrid Mason, National Project Manager, Collections Australia Network, Museums Australia, WA, Changing Landscapes, 820092009 Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov Oct
  13. 13. Theories.. ...the pivotal nature of culture in technological change and innovation in the social history, information systems, information and knowledge management discourses Ingrid Mason, National Project Manager, Collections Australia Network, Museums Australia, WA, Changing Landscapes, 820092009 Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov Oct
  14. 14. Acknowledgement: Professor Jon Patrick, School of Information Resources and Tools Used Technologies, University of Sydney Becomes Capacity Turns into Confidence Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  15. 15. Culture change.. - discernible stages of digital development - patterns of digital development (digitisation) around domains, group dynamics, socio-technical capacity - impact of governance mechanisms - link between attitude to change and how risk is viewed correlates with the type and level of change that may occur and the nature of the support/facilitation required Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  16. 16. Is eResearch about the technology? First assertion: it is about culture change. Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  17. 17. What are the characteristics of content aggregation? Ingrid Mason, National Project Manager, Collections Australia Network, Museums Australia, WA, Changing Landscapes, 820092009 Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov Oct
  18. 18. http://www.flickr.com/photos/darkframe/395951788 http://creativecommons.org/licenses/by-nc-nd/2.0/ Space Content Aggregators as Boundary Negotiators Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  19. 19. Unique position Social space Macroscopic views Multiple stakeholders Cross-domain and discipline Across sectors and organisations http://www.flickr.com/photos/darkframe/395951788 http://creativecommons.org/licenses/by-nc-nd/2.0/ Space Content Aggregators as Boundary Negotiators Core focus: digitisation Induction/introduction Shared/mutual outcomes Collaboration a core factor Relationship building crucial Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  20. 20. http://www.flickr.com/photos/generated/2457576800/ http://creativecommons.org/licenses/by/2.0/ Hubs Technical and Social Brokers Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  21. 21. Conduits Engagement with http://creativecommons.org/licenses/by/2.0/ http://www.flickr.com/photos/generated/2457576800/ participants Trigger needs assessment New processes, services, relationships Re-examine 'traffic’ rules Hubs and controls Technical and Social Brokers Non-partisan role Technical and social connectivity Connective design meets the needs of the content contributors/users Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  22. 22. http://www.flickr.com/photos/dramaqueennorma/460701184/ http://creativecommons.org/licenses/by-nc-sa/2.0/ Platform Incubators and facilitators of change Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  23. 23. When travellers arrive in a new place… http://www.flickr.com/photos/ravages/155595849/ http://creativecommons.org/licenses/by-nc-sa/2.0/ Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  24. 24. …one of their first acts to “ground” themselves is to familiarise themselves with the territory. That might be the landscape, the language, the music, the transport systems, the buildings, the smells, the food, or the people…. http://www.flickr.com/photos/pedroqtc/238513904/ /http://creativecommons.org/licenses/by-nc-sa/2.0/ Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  25. 25. Where do you want to go? What do you want to do when you get there? What time and money do you have? How much do you want to do this? http://creativecommons.org/licenses/by-nc-sa/2.0/ http://www.flickr.com/photos/hugovk/488327730/ When do you want to go? Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  26. 26. The characteristics of content aggregators are: boundary negotiators, hubs, platforms, incubators, and travel agents. Second assertion: Content Aggregators are social agents. http://creativecommons.org/licenses/by-nc-sa/2.0/ http://www.flickr.com/photos/hugovk/488327730/ Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  27. 27. How does content aggregation contribute to the goals of eResearch? Ingrid Mason, National Project Manager, Collections Australia Network, Museums Australia, WA, Changing Landscapes, 820092009 Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov Oct
  28. 28. ..by helping people work through the issues to get content well- formed, uploaded and available online, made accessible and used in ways that are amenable to content contributors and researchers and machines.. and the law/lore Ingrid Mason, National Project Manager, Collections Australia Network, Museums Australia, WA, Changing Landscapes, 820092009 Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov Oct
  29. 29. ..seems simple enough.. but it's not.. Ingrid Mason, National Project Manager, Collections Australia Network, Museums Australia, WA, Changing Landscapes, 820092009 Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov Oct
  30. 30. Content Aggregators http://www.flickr.com/photos/mdverde/2857682406 http://creativecommons.org/licenses/by-nc-sa/2.0/ as Transformers Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  31. 31. Technical hitch Social hitch Tangles, knots and walls Expectations (realistic or otherwise) Content contributors/users Content Aggregators Broker/guide as Transformers http://www.flickr.com/photos/mdverde/2857682406 http://creativecommons.org/licenses/by-nc-sa/2.0/ Change in practice On both sides Exploiting technology Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  32. 32. ..in a sustainable manner in taking those first and/or new steps so those participants (contributors/users) have a positive sense of ownership, achievement, confidence and (hopefully) eagerness to undertake further engagement.. ..i.e. once the social hitches have been gotten over.. Ingrid Mason, National Project Manager, Collections Australia Network, Museums Australia, WA, Changing Landscapes, 820092009 Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov Oct
  33. 33. Social hitches Scenarios Description standards Culture change issues in the Technical know-how collecting sector Social behaviours and Patterns of practice and group dynamics social hitches reflected in culture change that can be Diverse collection systems seen in the research sector Analogue practices Small to large scale groups/entities Bat and ball syndrome Small to large scale politics Computer literacy levels Small to large scale projects Rights: ethical/legal Do it ALL syndrome Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  34. 34. Social hitches Scenarios Description standards Evolution of historical Technical know-how societies into museums Social behaviours and Convergence of community group dynamics gallery and library services Diverse collection systems Search across collections in university GLAMs Analogue practices Major initiative lead by a key Bat and ball syndrome national institution Computer literacy levels Rights: ethical/legal Do it ALL syndrome Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  35. 35. Social hitches Scenario Description standards Evolution of historical Technical know-how societies into museums Social behaviours and Small, local, FNQ group dynamics Local politics and industry Collection description No money, some time and Analogue practices an ageing and uninitiated workforce Volunteer workforce Computer literacy levels Shared domain knowledge Rights: ethical/legal Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  36. 36. Social hitches Scenario Description standards Convergence of community gallery and library services Social behaviours and Regional, NSW group dynamics Shared collection system Diverse collection systems Perceived cost-savings and professional conflict Bat and ball syndrome Regional politics and industry Professional workforce Computer literacy levels Different collecting practices Rights: ethical/legal Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  37. 37. Social hitches Scenario Description standards Search across collections in Technical know-how university GLAMs Social behaviours and Somewhere, Australia group dynamics One place to search Diverse collection systems No shared information Analogue practices management practices Bat and ball syndrome Professional workforce Computer literacy levels Different collecting practices Rights: ethical/legal Diverse collection 'owners' Heterogeneous collections Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  38. 38. Social hitches Scenario Major initiative lead by a key Social behaviours and national institution group dynamics National Library of Australia Newspaper digitisation Copyright issues Voluntary correction Rights: ethical/legal Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  39. 39. http://www.flickr.com/photos/mdverde/2837910184/ http://creativecommons.org/licenses/by-nc-sa/2.0/ Content Aggregators: Agents of Transformation and Connectivity Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  40. 40. Acknowledgement: Professor Jon Patrick, School of Information Resources and Tools Used Technologies, University of Sydney Becomes Capacity Turns into Confidence Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  41. 41. http://www.flickr.com/photos/ncbob/2389492877/ http://creativecommons.org/licenses/by-nc-nd/2.0/ The Cow Path Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  42. 42. http://www.flickr.com/photos/mdverde/2837910184/ http://creativecommons.org/licenses/by-nc-sa/2.0/ Content Aggregators: Agents of Transformation and Connectivity Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  43. 43. http://www.flickr.com/photos/mdverde/2837910184/ http://creativecommons.org/licenses/by-nc-sa/2.0/ Content Aggregators: Agents of Transformation and Connectivity Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  44. 44. Before you cruise off... takeaways Pay attention to technical hitches but pay a WHOLE LOT MORE attention to the social hitches Culture change doesn't happen overnight and any change needs to be driven by the stakeholders http://www.flickr.com/photos/pswansen/465802644/ http://creativecommons.org/licenses/by-nd/2.0/ Establishing the roles and the rules of engagement is important so all parties understand their part to play in that process of change Patterns of social behaviour and group dynamics will change as progress is made Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
  45. 45. Third assertion: Content aggregators help prepare eResearchers for takeoff…. and..… landing and…. refuelling http://www.flickr.com/photos/pswansen/465802624 http://creativecommons.org/licenses/by-nd/2.0/ and….. maintenance to take… further flights of intellectual fascination and imagination. Thank You Ingrid Mason, National Project Manager, Collections Australia Network, eResearch Australasia, Sydney, 10 Nov 2009
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