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KMW12 W5 Flow of Insights

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KMW12 W5 Workshop. How ideas flow through an organization.

KMW12 W5 Workshop. How ideas flow through an organization.


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  • 1. KMW12 | W5Knowledge Networks and the KM World 2012Flow of Insight Pre-Conference Workshop W5 Tuesday, OCT 16, 2012 | 9aET-12pET Renaissance Hotel | 999 Ninth St. NW Washington, DC 20001 http://kmworld.com/kmw12 Chris Jones @sourcepov #kmw12 #w5insight
  • 2. The Evolution of KM KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 2Some are rethinking how knowledgeemerges & moves in the modernorganization.Are ideas able to flow?What is our role in making this happen? Let’s be a part of it. CONTEXT We’ll need to challenge our thinking.http://bit.ly/povKMv takeaways: #kmw12 | #w5insight
  • 3. Workshop Frame KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 39aET | Framing our Potential  5 Essential Questions … and some Possibilities  Building our Team  New Semantics of Flow [1] Learning Networks [2] Flow of Insight [3] Adaptive Framing & Process [4] Outcomes10aET | Practice11aET | Synthesis  Discussion (self-organizing)  5 optional modules “Collaboration is the flip side of CONTEXT knowledge management” –P.Senge in The Fifth Discipline (1990)
  • 4. 5 Essential Questions KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 4[1] How does knowledge emerge in an organization*?[2] Where does it come from?[3] Where does it go?[4] Is this something we can manage?[5] Can an organization harness value from this in a meaningful & useful way? Answer generally, or model your response from a recent experience. CONTEXT [Note: these are KM questions framed using a flow perspective.]
  • 5. Possibilities KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 5If we could redefine Knowledge Management for the 21stCentury, wouldn’t it need to be:  Scalable, so all organizations and people could use it?  Accessible, so everyone could do it?  Consistent, so it would be easily recognized and repeated?  Customizable, to fit differing contextual needs?  Resilient, so it could work around obstacles?Sounds like a challenge: creating flexibility in such avolatile marketplace of ideas.It also sounds a lot like a network. .. could other metaphors help?
  • 6. Possibilities KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 6 “A river is designed to channel the flow of water .. a leaf, the flow of nutrients ..” - Beth Noveck former Deputy CIO for the White House recent TED Talk* http://www.ted.com/talks/beth_noveck_demand_a_more_open_source_government.html
  • 7. Possibilities KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 7What might we discover if we opened the flow of ideas inan organization?  New (often raw) insights  New and evolved ideas—how we might nurture, combine and advance them  Notional solution designs—to understand and frame what we can imagine  Prototype solutions—to better specify what we might achieveOne raw insight can evolve into many outcomesHow else can we think of flow? Like a river, the course and current of the flow of insights can change, CONTEXT adapting to the environment, moving around obstacles. Many conditions can influence what enters and exits. Photo courtesy Amberwood Media Group
  • 8. Possibilities KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 8As individuals and as member of a team, where might weraise the bar in our ability to engage in Critical Thinking?  Navigating abstraction (general v. specific)  Navigating (setting & holding) context  Understanding root cause  Establishing notional frameworksOur ability to focus impacts our ability to discernProblem solving involves making choices For navigation, we can tap our river metaphor again. CONTEXT “Dealing with abstraction and the shifting of context is like running the rapids.” CDNA* p. 19. *CDNA: The DNA of Collaboration by Chris Jones, © 2012 Photo courtesy McKenzie River Outfitters, Eugene OR
  • 9. Building Our Team KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 9Let’s look at 12 Roles that often appear duringcollaboration, to see where each of us might find acomfortable spot .. Aggregator Connector Planner Practitioner Analyst Designer Referee SME Catalyst Indirect Historian Stakeholder Challenger Moderator Collaboration’s Key Roles from The DNA of Collaboration © 2012, Chapter 14, pp. 162-163
  • 10. Building Our Team KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 10As we introduce ourselves, share 3 roles you’readopting as likely “best fit” .. going in .. Name Geography About You Professional Context Sample picks (from prior slide): Current Views on KM & “Flow of Insights” About Aggregator Your Perspective Connector 3 Adopted Roles & Potential Planner Workshop Goals About Your Intentions
  • 11. New Semantics of Flow KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 11 People connect, interact, share ideas .. People are social creatures Most desire to help, if they can Active listening is an important skill Think about how and when this happens. CONTEXT In what ways do people connect? Must it always be face to face (F2F) in a conference room? What about virtual? What are catalysts for new connections?
  • 12. New Semantics of Flow KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 12 People connect, interact, share ideas .. Learning “BA” NetworksPlaces where insights are free to flow Think about where this happens. CONTEXT What options do people have? Must it always be face to face (F2F) in a conference room? What about virtual? What motivates new approaches vs. the tried & true?
  • 13. New Semantics of Flow KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 13 People connect, interact, share ideas .. Learning Flow of Networks InsightPlaces where insights Exchanges take are free to flow place (or don’t) Working In Silos Think about the factors that influence our connections. CONTEXT What are some enablers to sharing information? What are some of the barriers? How does taking risks enter the equation? What about culture? What about trust?
  • 14. New Semantics of Flow KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 14 People connect, interact, share ideas .. Learning Flow of Adaptive Networks Insight FramingPlaces where insights Exchanges take What can we learn are free to flow place (or don’t) from each other? Working In Silos Rethink your presumptions about structure. CONTEXT Are you able to bring an open mind to the table? Do you need fixed rules, or can you be flexible, and work with flexible guidelines? Can you set and hold context?
  • 15. New Semantics of Flow KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 15 People connect, interact, share ideas .. Learning Flow of Adaptive New Networks Insight Framing OutcomesPlaces where insights Exchanges take What can we learn What might we be are free to flow place (or don’t) from each other? able to produce? Working In Silos What might we produce? CONTEXT How do insights, ideas, solution designs and solutions relate? Does a “looping back” model apply here? How do our mental models and paradigms impact our ability to imagine new solutions?
  • 16. New Semantics of Flow KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 16 People connect, interact, share ideas .. Learning Flow of Adaptive New Networks Insight Framing OutcomesPlaces where insights Exchanges take What can we learn What might we be are free to flow place from each other? able to produce? Working Intentional Collaboration In Silos “Solving problems in teams, with specific outcomes in mind”* *The DNA of Collaboration, p.27 | see also CDNA Glossary (hand-out)
  • 17. [1a] Learning Networks KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 17 Learning “BA” Networks FindPlaces where insights are free to flowEnsuring Flow is Use InnovateessentialChanging the gamevia “Enterprise 2.0”  Connecting Share (1) Connect People w/ New Insights & “Would this be helpful?” Capabilities “I wanted you to know” “Great idea!” “CARE”
  • 18. [1a] Learning Networks KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 18 Learning (2) Unlock Value via “BA” Incremental Capabilities Networks & Reuse “What else is available?” FindPlaces where insights “I need this for are free to flow my project”Ensuring Flow is Use InnovateessentialChanging the gamevia “Enterprise 2.0”  Connecting Share  Unlocking (1) Connect People w/ New Insights & “Would this be helpful?” Capabilities “I wanted you to know” “Great idea!”
  • 19. [1a] Learning Networks KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 19 (3) Empower Teams Through Workspaces Learning (2) Unlock Value via “Let’s review what’s been tried” “BA” Incremental Capabilities Networks & Reuse “Let’s develop this capability; “What else is available?” Find what insights/expertise will we need?”Places where insights “I need this for are free to flow my project”Ensuring Flow is Use Innovateessential “Let’s developChanging the game a systematic approach”via “Enterprise 2.0”  Connecting Share  Unlocking (1) Connect People w/ New  Empowering Insights & “Would this be helpful?”Closing the loop CapabilitiesGetting smarter, “I wanted you to know” “Great idea!”faster
  • 20. [1b] Learning Networks KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 20 ENSURE Traditional KM KN Convergence Zone Social Networks Learning FLOW Taxonomy Hybrid user driven extensions “Folksonomy” real-time tags Networks IT-driven Aligned w/ business functions User-driven 360 degree, top-down, bottom-up, Top-down n Bottom-up sidewaysPlaces where insights Company-centric Business Function-centric User-centric Departmental portals POC: Integrated collaboration are free to flow within organizational hubs as part of well-designed n People connect, share and make new discoveries domains knowledge networksEnsuring Flow is Primarily text Multi-media Rich media, graphics, video Static Dynamic (static and interactive) n Interactiveessential POC: Integrated workspace with Inquire in company and Search KM repository ability to search, aggregate links, n personal network, socialChanging the game and engage media, wiki, IM, emailvia “Enterprise 2.0” People participate People seek and find insight in real People participate because because they are told n  Connecting to time organically as the need arises it is rewarding  Unlocking Knowledge emerges via Knowledge must be filtered,  Empowering Knowledge is governed intentional collaboration, w/ light n and trust relationships governance establishedClosing the loop Knowledge is taken Knowledge is available via Knowledge is built ubiquitous and intuitive incrementally andGetting smarter, from source and stored aggregation, with oversight by a opportunistically, as new in a repositoryfaster curator inferences are made © 2012 “Getting Smarter, Faster” | A Ciber, Inc. Whitepaper (page 5) POC = Proof of Concept
  • 21. [1c] Learning Networks KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 21Established examples to consider  KM Communities of Practice  Commercial R&D | Tiger Teams  Think Tanks  Education PLN’s  Design TeamsSocial context  Twitter Chats (hashtag focus)  Social Networks (in general) CONTEXT What are some of the common ingredients? What makes a community thrive? Image courtesy Kevin Dugan @prblog
  • 22. [2a] Flow of Insight KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 22 Flow of Insight Exchanges take placeCreative focus  What is possible?  What can we imagine?  What might emerge from our dialog?  Focus on looping (iteration) as new way of thinking .. Visualizing the Flow of Insights from The DNA of Collaboration © 2012, FIGURE 9, p.57
  • 23. [2b] Flow of Insight KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 23 Flow of Insight Exchanges take placeDesign focus  Generalization  Requires more abstract thinking  What pathways will get us there? Visualizing the Flow of Insights from The DNA of Collaboration © 2012, FIGURE 9, p.57
  • 24. [2c] Flow of Insight KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 24 Flow of Insight Exchanges take placeLearning focus  How can we capture forward progress?  What insights might be fueled from reviewing this base of knowledge?  How can we parse it? (tagging will be key) Visualizing the Flow of Insights from The DNA of Collaboration © 2012, FIGURE 9, p.57
  • 25. [3] Adaptive Framing & Process KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 25 Adaptive Framing What can we learn from each other?Focus on:  Semantic frame http://bit.ly/2smchat  Holding context  Patterns recognition  Synthesis (w/ examples) http://bit.ly/ecoedu http://bit.ly/ogdT3w Basic Collaboration Process, as a Flow from The DNA of Collaboration © 2012, FIGURE 21, p.185
  • 26. [4] Outcomes KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 26 New Outcomes What might we be able to produce?What can we create?  Where do we start?  Can one insight evolve? Try to visualize a state transition (like water changing to ice*)  What role does shifting CONTEXT context play? Possibilities: Taxonomy of Outcomes from The DNA of Collaboration © 2012, FIGURE 7, p.53 *to extend this thinking, see also Kurt Lewin re: Action Research
  • 27. W5 PRACTICE KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 27Building a collaborative team  Assess & balance key rolesSelf-selecting major social issues (Ed, HC, Energy)  Choose from case studies or make up your own  Develop a discussion frame  Generate insights, ideas & notional solution takeaways  Synthesis  Report outMeta Synthesis  What did you learn? How could it be applied  What would you do differently? (Argyris 2-loop)
  • 28. W5 SYNTHESIS (self-organizing) KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 28Let’s discuss takeawaysWe’ve covered lots of ground.  What do you think?  What did we learn?  Are there areas where we should circle back?  How could these ideas be applied – day to day? or in KM context?Where do we go next?More supporting topics in Appendix, as time allows
  • 29. Thanks KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 29These conversations are just beginning.Let’s stay in touch.http://www.linkedin.com/in/chrisjonesnchttp://about.me/sourcepovDon’t forget: tweet takeaways to #kmw12 | #w5insightChris JonesSenior Delivery Manager, CiberAuthor, The DNA of Collaboration101 S. Tryon St., Suite 2550Charlotte, NC 28280919.604.0371http://collaborationdna.comhttp://ciber.comhttp://twitter.com/sourcepovhttp://sourcepov.com
  • 30. APPENDIX KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 30Additional W5 topics (as time allows)  W5.1 Business Application  W5.2 Culture Change  W5.3 KM POC’s  W5.4 Social Enterprise  W5.5 IP 2.0  W5.6 Measuring Progress in CollaborationAdditional reference  Books  CDNA Mapped to W5  CDNA Readers Guide
  • 31. W5.1 Business Applications KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 31Intrigued?  Find ways to get people thinking in your company  Challenge the status quo re: what is possible  Inspire by example  Build a network of innovators Problems Where Collaboration is Useful from The DNA of Collaboration © 2012, FIGURE 1 p.24
  • 32. W5.2 Culture Change KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 32CDNA Ch.10Schein on layersHandy on models  Command  Role  Network  PractitionerSubculturesImplicationsDiscuss Four Types of Organizational Culture, Adapted from Handy (1993) from The DNA of Collaboration © 2012, FIGURE 15 p.123
  • 33. W5.3 KM POC’s KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 33Maturity model: visibility Workingto path forward In Silos Collaborate  Visioning (possibilities?): Engage  Blog, MySite profile, Org Browse 8-Educate  Buy-in Connect 7-Support  Budgeting 6-Share  Roadmap Define  Program Plan Discover 4-Tag 1-Find 3-Identify Room to Store Grow Social Capability SP 2007 WSS or MOSS Social Platform eg., MS SharePoint 2010
  • 34. W5.4 Social Enterprise KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 34Don’t wait foryour org to getsocial  Twitter (connect, share, learn)  Linked-in (connect, share)  WordPress (explore, learn)Ideas  Develop your voice  Contemplate a personal brand  Be a catalyst for change
  • 35. W5.5 IP 2.0 KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 35 The value of “social” is in the exchange GOVERNANCE SECURITY & Collaborating Across the Firewall COMMUNICATION Strategy Policy Guidelines Inside the Firewall Outside theBrand Ambassadors E2.0 Firewall Web2.0 Customer Svc Marketing Flow of Insight New Ideas Product R&D TOOLS Cross-Silo Teams Best Practices HR/Recruiting Blogging Expertise Finder Relevant Posts Executives Messaging Thought Leaders Thought Leaders Relevance New Ideas (Tagging)
  • 36. W5.6 Measuring Progress KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 36How might acollaboratingteam measureprogress?  What are key dimensions of success?  How high do we set the bar? Collaboration Readiness Framework from The DNA of Collaboration © 2012, FIGURE 10 p.68
  • 37. Additional Reference KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 37
  • 38. Books KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 38Wikinomics (D.Tapscott)Secrets of SMM (P.Gillin)Enterprise 2.0 (A.McAfee)Power of Pull (J.Hagel)The DNA of Collaboration (C.Jones) hashtag: #cdna http://collaborationdna.com
  • 39. CDNA Mapped to W5 KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 39 People connect, interact, share ideas .. Learning Flow of Adaptive New Networks Insight Framing Outcomes “BA” Where to find more in The DNA of Collaboration Space Ch.2 & 20 Solutions Process Models Critical Thinking Roles Part 3, Ch.8-12 Ideas Team Dynamics (Relationships) & Environmental Factors Balance LISTENING . HIJACKING . CULTURE . CONTRARIANS . TRUST Insights Part 4, Ch.13-17 Intention “CARE” Outcomes Ch.4 Ch.3
  • 40. CDNA Reader’s Guide KMW12 | W5: Knowledge Networks & The Flow of Insight | Page 40