Reach Your Call/Contact
  Center Objectives,
  All we do is Contact Center
          Consulting
Quick Facts
  Established in 2001,
  4 Offices (Toronto, Atlanta, Sydney, New York),
  All of our 20+ consultants possess ...
Everything is Connected
                 Contact Centers are
                 1,000’s of moving and
                 inter...
Holistic Approach to Maximizing
Customer Facing Interactions
Customer Satisfaction is not a
Static Activity
What we Do
Contact Center Strategic   Technology Selection
Assessments,               Process Improvement,
Operational Mod...
Guarantee
When implementing our recommendations,
we guarantee a 300% ROI within six
months!
Successes
$6 million in annual savings for a major Bank,
$1 million in first year savings for a Publisher,
$1.5 million sa...
The Company we keep:
Contact Taylor Reach
www.thetaylorreachgroup.com
info@thetaylorreachgroup.com

Phone: 877-979-8692
Colin Taylor: CEO – Ext...
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Taylor Reach Credentials

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Award winning call center and contact center consulting.

Published in: Business, Education
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Taylor Reach Credentials

  1. 1. Reach Your Call/Contact Center Objectives, All we do is Contact Center Consulting
  2. 2. Quick Facts Established in 2001, 4 Offices (Toronto, Atlanta, Sydney, New York), All of our 20+ consultants possess 20+ years of contact center operational and strategic leadership experience, 30+ Awards for Excellence, More 14,000 agent desktop worldwide running TRG designed operational models Vendor agnostic
  3. 3. Everything is Connected Contact Centers are 1,000’s of moving and interconnected parts The inter-relationships must be understood to make change effective Alignment to center and corporate goals is essential
  4. 4. Holistic Approach to Maximizing Customer Facing Interactions
  5. 5. Customer Satisfaction is not a Static Activity
  6. 6. What we Do Contact Center Strategic Technology Selection Assessments, Process Improvement, Operational Model Knowledge Management, Development, Site Selection Outsourcing/Offshore Organization design & Assessments, development, In-Sourcing Assessments Best Practices Home Agent Assessment
  7. 7. Guarantee When implementing our recommendations, we guarantee a 300% ROI within six months!
  8. 8. Successes $6 million in annual savings for a major Bank, $1 million in first year savings for a Publisher, $1.5 million saved through process re-engineering for a major printer manufacture, Creation of Strategic Plan for services company rolled out to 25+ centers, Transformed services center from Grade of Service from 20% to 80% while reducing costs. For an international retailer improved agent productivity by 54% while reducing cost per contact by 47%
  9. 9. The Company we keep:
  10. 10. Contact Taylor Reach www.thetaylorreachgroup.com info@thetaylorreachgroup.com Phone: 877-979-8692 Colin Taylor: CEO – Ext 200 ctaylor@thetaylorreachgroup.com John Cockerill: President – Ext 201 jcockerill@thetaylorreachgroup.com
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