Taylor Reach Credentials
Upcoming SlideShare
Loading in...5
×
 

Taylor Reach Credentials

on

  • 603 views

Award winning call center and contact center consulting.

Award winning call center and contact center consulting.

Statistics

Views

Total Views
603
Views on SlideShare
600
Embed Views
3

Actions

Likes
0
Downloads
5
Comments
0

2 Embeds 3

http://www.linkedin.com 2
https://www.linkedin.com 1

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Taylor Reach Credentials Taylor Reach Credentials Presentation Transcript

  • Reach Your Call/Contact Center Objectives, All we do is Contact Center Consulting
  • Quick Facts Established in 2001, 4 Offices (Toronto, Atlanta, Sydney, New York), All of our 20+ consultants possess 20+ years of contact center operational and strategic leadership experience, 30+ Awards for Excellence, More 14,000 agent desktop worldwide running TRG designed operational models Vendor agnostic
  • Everything is Connected Contact Centers are 1,000’s of moving and interconnected parts The inter-relationships must be understood to make change effective Alignment to center and corporate goals is essential
  • Holistic Approach to Maximizing Customer Facing Interactions
  • Customer Satisfaction is not a Static Activity
  • What we Do Contact Center Strategic Technology Selection Assessments, Process Improvement, Operational Model Knowledge Management, Development, Site Selection Outsourcing/Offshore Organization design & Assessments, development, In-Sourcing Assessments Best Practices Home Agent Assessment
  • Guarantee When implementing our recommendations, we guarantee a 300% ROI within six months!
  • Successes $6 million in annual savings for a major Bank, $1 million in first year savings for a Publisher, $1.5 million saved through process re-engineering for a major printer manufacture, Creation of Strategic Plan for services company rolled out to 25+ centers, Transformed services center from Grade of Service from 20% to 80% while reducing costs. For an international retailer improved agent productivity by 54% while reducing cost per contact by 47%
  • The Company we keep:
  • Contact Taylor Reach www.thetaylorreachgroup.com info@thetaylorreachgroup.com Phone: 877-979-8692 Colin Taylor: CEO – Ext 200 ctaylor@thetaylorreachgroup.com John Cockerill: President – Ext 201 jcockerill@thetaylorreachgroup.com