Suporte técnico em redes sociais

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Palestra realizada durante o Congresso HDI Brasil de 2012 sobre suporte técnico (help desk e service desk) em ambientes de redes sociais.

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Suporte técnico em redes sociais

  1. 1. http://www.flickr.com/photos/puuikibeach/3991552331
  2. 2. http://www.flickr.com/photos/24890198@N05/2352874700/
  3. 3. http://www-03.ibm.com/ibm/history/exhibits/brazil/images/brazil_01.jpg
  4. 4. http://www.gentispanel.com.br/
  5. 5. http://www.gentispanel.com.br/
  6. 6. http://www.paginadogaucho.com.br/cart/
  7. 7. http://www.flickr.com/photos/marcoaurelio13130/4986366819/sizes/l/in/photostream/
  8. 8. http://www.flickr.com/photos/marcoaurelio13130/4986366819/sizes/l/in/photostream/
  9. 9. Fonte: http://www.dreamsystemsmedia.com/blog/social-media-statistics-of-the-day/
  10. 10. Fonte: http://www.dreamsystemsmedia.com/blog/social-media-statistics-of-the-day/
  11. 11. Fonte: http://www.dreamsystemsmedia.com/blog/social-media-statistics-of-the-day/
  12. 12. http://www.flickr.com/photos/ruralsprawl/4294457566
  13. 13. http://www.theinvisiblegorilla.com/
  14. 14. http://www.flickr.com/photos/65978965@N07/6028131954/
  15. 15. http://www.flickr.com/photos/bridget_dercs_photos/5716142038
  16. 16. Telus International: social care / white paper Adapted from the U.S. Air Force Blog Triage & the Altimeter Group Social Media Triage
  17. 17. http://www.flickr.com/photos/dellphotos/5242001436
  18. 18. http://www.facebook.com/dell?sk=app_162706693848169
  19. 19. http://www.facebook.com/dell?sk=app_162706693848169
  20. 20. www.youtube.com/watch?v=ZI31liquBKk
  21. 21. http://www.youtube.com/watch?v=8mzgGv9nSMo
  22. 22. http://www.dicaswin.com.br/
  23. 23. http://www.zipline.com.br/blog

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