Virtual, Collaborative Workplaces: How to Improve Productivity


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With the rise of mobile and cloud computing, more and more workers are operating in virtual teams separated by space and timezones. This can present productivity challenges but also great opportunities to improve efficiency and collaboration. Alain Pirard from Cognizant Business Consulting explains in this powerful presentation.

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  • So, within a few years… your organization will be full of extremely happy, highly productive people, doing their work in seamlessly collaborating virtual teams that operate all around the clock form anywhere around the world… Photo credit:
  • This comes from our Cognizant whitepaper “Seizing Opportunities, Overcoming Productivity Challenges in the Virtually Collaborative Workplace”
  • This comes from our Cognizant whitepaper “Seizing Opportunities, Overcoming Productivity Challenges in the Virtually Collaborative Workplace”
  • Photo credit:
  • McKinsey Global Institute US Jobs Survey, 2011; McKinsey Global Institute analysis
  • However – we don’t capitalize enough and we ignore the downsides
  • Photo credit:
  • Photo received from Yammer
  • Our experience… bruggetje maken
  • Photo credit:
  • - Geintegreerd met klanten…(rabo uren)
  • Korter?
  • Initiators hebben eigen consulting bedrijf gestart rondom ROWE
  • Virtual, Collaborative Workplaces: How to Improve Productivity

    1. 1. Seizing opportunities, OvercomingProductivity Challenges in the VirtuallyCollaborative WorkplaceAlain PirardCognizant Business Consulting
    2. 2. The growing sophistication of communications technology makes it possible for people to work anytime, anywhere from any deviceSource: McKinsey, 2011
    3. 3. Enabling the new workplace clearly is 1 of the CIO’s top prioritiesSource: Gartner, 2012
    4. 4. So, within a few years… Photo by Novecentino
    5. 5. …unfortunately, this just sounds too good to be true! Photo by Vox Efx
    6. 6. The new workplace is defined bythree characteristics
    7. 7. 1. People are always connected Photo by Daran Kandasamy
    8. 8. A typical knowledgeworker turns to e-mail50 100 totimes a day andspends an average of20 hoursa week managing itSource: Harvard Business Review, 2009
    9. 9. 85% of professionals say they would take a laptop on vacation to stay connectedPhoto by Pinguino Source: Harvard Business Review, 2009
    10. 10. 60%of people check theire-mail while usingbathroomfacilities Photo by njaminjamiSource: Harvard Business Review, 2009
    11. 11. 2. Work locations are converging
    12. 12. 98% of companies have employees who work outside of the corporate office part-time or occasionally 76% of western firms report that at least some of their employees work outside a corporate office full-timeSource: Forrester, 2011
    13. 13. 60% of employees work in multiplelocations during the workweek Photo by Valerie EverettSource: Forrester, 2011
    14. 14. 3. Global collaboration is on the rise Photo by donotlick
    15. 15. 26 percentof Europeanemployers havedifficulty filling jobsfor lack of qualifiedtalent, particularlytechnicians andengineers Photo by CIAT International Center for Tropical AgricultureSource: Manpower Group, 2011
    16. 16. Western organizations are increasingly looking for new talent pools to fill their gap of qualified peoplePhoto by OLPC Source: McKinsey, 2011
    17. 17. Tomorrow’s workforce is expected to become increasingly flexible & virtualSource: McKinsey, 2011
    18. 18. The new workplace brings manyopportunities…
    19. 19. At societal level it is helping to ease traffic jams and reduce carbon footprintPhoto by NASA Goddard
    20. 20. At individuallevelit is improvingwork/life balanceand jobsatisfaction Photo by TINKYN
    21. 21. At company level it contributes to cost savings, wider access to a global talent pool & increased productivityPhoto by Images of Money
    22. 22. …but it also brings severe challenges
    23. 23. 1. Too much information & distractions Photo by A National Acrobat
    24. 24. Recognize this?Source: Xerox
    25. 25. Of course you don’t recognize this in yourorganization…
    26. 26. 2. Working elsewhere creates distance Photo by Eflon
    27. 27. Hello! Remote workers often feel socially and professionally isolated Anyone there? Photo by NASA GoddardTimothy Golden, 2009
    28. 28. The importance of informal encounters on the work floor is often underestimated While casual interactions among employees promote trust, cooperation and innovationSource: Wharton Business School, 2011 &Harvard Business Review 2011
    29. 29. Managing people you cannot see is like surfing in the darkPhoto by Robert Gray Timothy Golden, 2009
    30. 30. 3. Employees lack the right tools Photo by Frits
    31. 31. Enterprise socialsoftware (like Yammer, Jive etc.) is predicted to become a$6.4 billion market in 2016 (2010: $600 mln) Photo by BenjaminThompsonForrester, 2011
    32. 32. But still, in 2011 only 12% of knowledge workers in the U.S. had access to social tools and no more than 8% used social tools at least once a weekSource: Forrester, 2011
    33. 33. But also many organizations still prohibit the use of social networking tools such as Facebook and Twitter, citing them as distractionsPhoto by Mollybob Harvard Business Review, 2011
    34. 34. David Sacks(Yammer CEO) ‘Within 5 years, not having social networking in the enterprise will be like not having telephone’
    35. 35. How can organizations create aproductive new workplace?
    36. 36. 1. Ensure employees are outfitted with the rightcollaboration tools and devices Photo by Zzpza
    37. 37. Cognizant uses their Cognizant 2.0 social collaboration platform to share knowledge andmanage projects in real time from anywhere
    38. 38. 2. Reset norms and train knowledge workers inhandling information overload Photo by JaseCurtis
    39. 39. Intel kicked off a pilot project to test so- calledsilent Tuesday mornings 71% of employees recommended the pilot project be expanded
    40. 40. 3. Stimulate regular face-time between knowledgeworkers Photo by Andres B
    41. 41. INSEAD found that with dispersedstudents opening the video connectionbefore and after classstimulated casual interactions between students
    42. 42. 4. Re-allocate contextual tasks so people can focus oncore activities Photo by Victor1558
    43. 43. Pfizer has introduced the “PfizerWorks”program, which allowsknowledge workers topass secondary activities on a 24x5 basis to anoffshore support center
    44. 44. 5. Manage your people based on results achievedrather than time spent Photo by Jon Smith
    45. 45. Best Buy introduced the ‘Results-Only-Work-Environment’ empowering people todesign their own work day while being paid on the basis of performancerather than their physical presence
    46. 46. So...what is your organization doingto capitalize on theseopportunities?
    47. 47. Thank YouAlain PirardCognizant Business ConsultingEmail: alain.pirard@cognizant.comTwitter: @alainpirardRead my whitepaper on Slideshare or
    48. 48. Like the images I used?