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A joint PennEnergy/Cognizant Survey Report on: "Customer Self-Service: Challenges and Opportunities in the Utilities Sector."
The consumer revolution has reached the energy sector. The energy customers of today are more demanding and more digitally connected than ever before. They want to have choices and to be in control. To better understand this tectonic shift, Cognizant partnered with PennEnergy to ask utility organizations how they are addressing the core issues of cost, operations, innovation and - perhaps most importantly in this changing industry - customer relationships. Read the report to learn more.