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Making BYOD Work for Your Organization
 

Making BYOD Work for Your Organization

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There is no escaping the "bring your own device" trend, but organizations need to chart a middle path to strike a balance between employee freedom and corporate control over technology.

There is no escaping the "bring your own device" trend, but organizations need to chart a middle path to strike a balance between employee freedom and corporate control over technology.

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    Making BYOD Work for Your Organization Making BYOD Work for Your Organization Document Transcript

    • Making BYOD Work for Your Organization The “bring your own device” movement compels organizations to strike the right balance between employee freedom and corporate control over technology. Organizations should take a measured approach to transition to BYOD and chart a middle path to reap its benefits to avoid falling behind proactive competitors.| FUTURE OF WORK
    • Executive SummaryThe influx of personal smartphones, tablets and laptops thatconnect with and use corporate resources is challengingcompanies to walk a fine line between channeling thebenefits of employees purchasing and using their ownmobile devices and making these devices secure and cost-effective enough for the enterprise.Known as BYOD, or bring your own device, this consumer-ledmovement is transforming enterprise workspaces by extend-ing the notion that 21st century employees need to work fromanywhere, at anytime and on their devices of choice, bothwithin and outside of the traditional corporate structure.BYOD is not only disrupting the traditional way technology isprovisioned, paid for and used, but it also promises the dualbenefits of simultaneously driving down IT costs while improv-ing employee productivity and satisfaction.The BYOD trend holds immense potential to transformbusiness, enable agility and encourage innovative ways ofinteracting with customers and business partners. The keyis to approach BYOD holistically, responding to employeeexpectations while fulfilling business requirements forsecurity, compliance and risk mitigation.Transitioning to a BYOD model should be phased in overtime. Organizations need to mitigate security risks, suchas inappropriate usage or loss of corporate data andthe ensuing financial and legal implications. Establishingeffective governance mechanisms to ensure data privacyand security can be challenging when embracing a BYODphilosophy. In addition, advances in consumer technologyand device heterogeneity are creating complexities thatcan undoubtedly turn into nightmares for IT if not handledproperly. June 2012 MAKING BYOD WORK FOR YOUR ORGANIZATION 2
    • Organizations should deconstruct traditional workspaces, using virtualization to decouple dependencies among hard- ware, OS, applications and user states found in traditional desktop configurations. This gives them greater flexibility to stream the right set of user profile, data and applications on- demand, at the right performance level and in a secure manner to any device, based on employee roles and IT requirements. For the foreseeable future, companies should take a limited BYOD approach (the middle path), with finite lists of supported devices that are easier and less costly to manage. A limited-BYOD infrastructure that is platform and OS- agnostic will help minimize security breaches and the organizational resources needed to support and manage employee-owned devices. Deploying the right combination of mobile device management (MDM), mobile application management (MAM) and mobile application development platform (MADP) solutions can help organizations secure and quickly update business apps on employee devices and perform compliance reporting, all while providing employees the flexibil- ity they demand, resulting in improved productivity and higher satisfaction. Unlike previous waves of technology change, BYOD promises to pervade all parts of the business. Proactive organiza- tions that embrace this trend and mold it in suitable ways to benefit the business will gain the critical lead to out-perform the competition.3 FUTURE OF WORK June 2012
    • BYOD BeginningsThe proliferation of affordable computing devices and technology in the 1980sand ‘90s had organizations scurrying to adjust to the trend of employees usingnon-corporate devices for work. Being off the IT radar, portable computers andfirst-generation handheld devices confounded many organizations that recognizedtheir utility but could not fully embrace them because of the command and controlissues they raised.Today, with even greater advances in consumer technology, mobile applicationsand the affordability of smart and powerful mobile devices, organizations aremore challenged than ever to incorporate them into the enterprise IT architecture.IT departments are understandably concerned about the security and data privacyrisks that accompany the BYOD movement, as well as the increased support costs.But the genie is out of the bottle. BYOD holds the promise of not only enablingcompanies to become more agile and customer-focused, but also helpingemployees rapidly create and apply knowledge at work, which is key to deriv-ing competitive advantage in a knowledge-driven economy. The issue todayis for enterprises to embrace these changes in ways that improve organiza-tional effectiveness and productivity while mitigating risk. Organizations needto be proactive in avoiding the mistakes of the past so they can benefit fromthe cost and productivity advantages of BYOD initiatives, as well as the ability tomeet employee expectations and enable anytime/anywhere work.IT Consumerization and BYODConsumerization of IT is transforming the traditional IT landscape of organizationsand the way employees use technology. The traditional lines between work andpersonal life continue to blur for employees. Seeking flexibility and choice in howthey work, more and more employees are using their personal (smart) devices inthe workplace. An IDC survey found that in 2011, 40% of devices used by informa-tion workers to access business applications were personal devices, compared with30% in 20101 (see Figure 1), a 33% increase in just one year. According to the survey,30% of information workers used their PCs, and 10% used their tablets forDevices Used to Access Business Applications 2010 2011 30.7% Personal PC, 40.7% smartphone Personal PC, smartphone, 59.3% tablet 69.3% Business PC, Business PC, smartphone, smartphone tablet Personally-owned Company-ownedBase for 2010: 2,820 responses from enterprises with Base for 2011: Over 3,000 information workers and500 or more employees from 10 countries. business executives from nine countries.Source: IDC Information Worker Custom Survey, May 2011 and May 2010.Figure 1 June 2012 MAKING BYOD WORK FOR YOUR ORGANIZATION 4
    • work-related tasks. BYOD demand and adoption varies by industry, with financial services, insurance, healthcare and professional services leading the way (see Figure 2).2 As businesses realize that they can no longer dictate what devices should be used at work, many are looking for ways to approach BYOD to advance their strategic agenda. Benefits for Employees and Organizations A major driver of BYOD is the productivity advantage resulting from improved employee satisfaction and worker mobility, as well as lower costs of technology adoption and refresh (see Figure 3, next page). Other benefits include: Increased productivity and employee satisfaction. BYOD provides the flexibility that employees seek to respond instantly to work requests outside of work hours, thus reducing process times and improving operational efficiency. In addition, employees report higher satisfaction levels with such flexible work arrangements and the freedom to use their devices of choice. Attracting, retaining and supporting new talent. Expected to soon become the largest segment of the workforce, many millennials openly seek environ- ments that allow them the freedom to use tools and technologies native to their upbringing and customized to their work and life preferences (see Figure 4, page 7). Lower IT procurement, support costs. BYOD promises considerable cost savings if employees are willing to bear the cost of purchasing, maintaining and upgrading the devices they use for work. Though BYOD necessitates a one-time, upfront investment to create the support infrastructure, it can result in lower total cost of ownership in the long run. Improved collaboration. Employee-owned devices equipped with enhanced mobile services allow employees to collaborate in real time and finish their tasks efficiently by responding quickly. With virtualization, ubiquitous connectivity, anywhere access to corporate data, and innovative mobile apps, the opportuni- ties for collaborative ways of working have grown immensely. BYOD Support By Industry Finance/Insurance Healthcare Professional Services Manufacturing Transportation/Logistics Legal Software Government (Federal) Communications Retail/Wholesale Life Sciences Government (Local) Entertainment/Media 0% 5% 10% 15% 20% 25% 30% 35% 40% Currently support Planning to support: Next 6 months Planning to support: Next 6-12 months Considering, no specific timeframe Not planning to support Source: Good Technology Figure 25 FUTURE OF WORK June 2012
    • Transforming the workplace. The combination of managed personal devices and cloud computing with desktop and application virtualization can help organizations enable secure access to key corporate resources anytime and anywhere for their employees. The confluence of cloud, virtualization and mobility is transforming the way employees work today, allowing them to be creative and innovative in ways previously unobtainable.BYOD Implementation ChallengesWithout a doubt, the proliferation of myriad smart mobile devices createscomplexities that are overwhelming many organizations. With limited controlover and vast choice of mobility devices, today’s organizations face considerablechallenges in protecting data, ensuring security, providing support, meetingcompliance regulations and lowering IT costs to manage a BYOD environment. Protecting data. Compared with most corporate hardware resources, employee- owned devices are more prone to theft and loss because of their size, perceived value and portability. For organizations, tracking lost personal devices and wiping sensitive corporate data stored on them is a major challenge. Security. The heterogeneity in the device landscape makes it challenging to develop and implement appropriate security measures. In addition, their advanced features — such as high-resolution cameras, recording functions and large storage capacity — can circumvent many traditional IT security measures. The possibility of employees inadvertently exposing their devices to malicious attacks while using them outside work is a serious risk. For organizations operating in regulated environments bound by compliance mandates, ensuring security for corporate resources while allowing BYOD can be a tightrope walk. Support. Providing support for the numerous devices used by employees — while offering the potential for significant reductions in overall support costs — is a major implementation challenge. IT departments may be overwhelmed if they lack the appropriate resources to implement the changes necessary to support BYOD.BYOD Drivers Improved employee satisfaction Increased worker productivity Greater mobility for workers More flexible work environments for employees Reduced IT costs Attracting/retaining high-quality staff Better quality of devices used by workers Better care and/or longevity of devices Reduced device management requirements for IT Faster onboarding of employees and third parties Improved business continuity Other 0% 10% 20% 30% 40% 50% 60%Base: 700 IT professionals in seven countries, including Australia, Percent of respondentsCanada, Germany, India, Netherlands, U.S. and UK.Source: Citrix Global BYO IndexFigure 3 June 2012 MAKING BYOD WORK FOR YOUR ORGANIZATION 6
    • BYOD costs. The potential to save money depends on how well organizations understand and manage the required expenditure. Companies run the risk of unnecessary BYOD outlays, such as reimbursing employees’ mobile expenses, processing related expense reports, investing in solutions to support heteroge- neous devices and customizing apps to run on those platforms. Compliance requirements. Compliance mandates such as HIPAA,3 PCI DSS4 and GLBA5 are particular about safeguarding data, regardless of the device on which data is stored. Organizations are subject to heavy fines in the event of data breaches. Given device heterogeneity and the scant regard today’s workforce seems to have for IT policies, the cost of staying compliant, addressing risk and establishing proper governance can be daunting.6 Overcoming BYOD Barriers Yet the benefits afforded by BYOD make it worth proactively pursuing. To support the myriad devices, configurations and applications, organizations need to have a robust and scalable infrastructure. Additionally, it requires support staff, especially IT expertise, to acquire the appropriate skills to manage this new environment and infrastructure. A platform- and OS-agnostic BYOD infrastructure will provide controls to limit security breaches, as well as minimize organization support and management of employee-owned devices. By deploying the right combination of MDM, MAM and MADP solutions, organizations can secure and quickly update business apps on employee devices, as well as perform compliance reporting. It can also provide IT departments some degree of visibility and control over the devices and apps used by employees. Infrastructure Provisioning Managing the complexity of a BYOD environment requires organizations to intelligently provision the infrastructure and access to corporate resources. Business Staff Expects To Be Self-Sufficient And Empowered By 2020, 45% of your workforce 34% of 45% will be 22% of your millennials millennials.† employees say they 39% of have better have used millennials technology a service select their at home delivered Empowered, own mobile than they 25% over the Web tech-savvy Millennials phone, have at to help employees in the regardless of work.* them get their workforce 66% of your what IT job done.* employees supports.* select their own mobile phone. * 2010 2015 2020 * Forrsights Workforce Employee Survey, Q3 2010, Forrester Research, Inc. † Bureau of Labor Statistics and Forrester Research Source: Forrester Research, Inc. Figure 47 FUTURE OF WORK June 2012
    • Virtualization. Providing access to corporate data and enterprise applications from a centralized location gives IT greater control over safeguarding enterprise resources regardless of the devices in use. In this way, virtualization accommo- dates the diverse devices used at work and eliminates the IT and business costs of customizing apps and creating access mechanisms. “Containerization.” This approach separates corporate data into secure “container” structures on devices and allows organizations full control over them. By using either a self-contained, secured application and data construct or a completely separate mobile OS via a hypervisor, organizations can isolate or contain corporate data on personal devices. With the hypervisor, multiple instances of an operating system can be run on a single device, essentially creating virtual devices. This way, organizations can completely isolate the OS and partition the portion used for corporate applica- tions and data from the one used for personal purposes. With the self-contained construct, applications and data are run in a separate memory space on the device. Access to this information is secured via additional authentications and can be selectively removed in the case of device loss or employee retirement. These containerization methods allow IT departments to manage and monitor the corporate applications and data effectively and securely without impinging on the personal data on employees’ devices. Encryption. This provides a strong layer of security for devices, applications and data. It also makes it difficult for anyone to view and obtain data from lost devices without the encryption key. BYOD in phases. Embracing a limited BYOD model is key to handling the complexity that personal devices introduce. Carefully evaluating the requirements of employees based on their roles and limiting device support will help IT departments gain some control over management and security challenges. Allowing only secure and compliant personal devices for work can help organizations alleviate their concerns over security, support issues and costs so they can create an infrastructure to accommodate them.Creating a Holistic BYOD Strategy and PolicyDeciding on a BYOD implementation path can be challenging for many organiza-tions. The BYOD journey should begin with the understanding that the strategyneeds to be all-inclusive and balance the risks and rewards for employees andemployers.StrategyEssential to the formulation of a BYOD strategy is understanding employeeroles and how they relate to the use of mobile devices at work. Organizations shouldgroup users into broad categories that consider the kind of work they do on a dailybasis and the necessary IT requirements to support them. Ideally, BYOD should berolled out only to qualifying employees. The strategy should factor in the nature of thebusiness and industry in which an organization operates to identify how it can staycompliant, especially on data security/privacy and usage mandates. It should alsospecify the kind of device configurations, preferred vendors and brands thatsupport the organization’s business needs.An important consideration is balancing enablement with control. This willrequire organizations to decide on the proper application of MDM, MAMand MADP solutions and whether these should be managed in-house orcontracted out to vendors. The transition to BYOD should start only after anorganization assesses the net benefits it expects to realize from the initiative. June 2012 MAKING BYOD WORK FOR YOUR ORGANIZATION 8
    • Another key element is the cost BYOD entails in setting up new infrastructure and ensuring support for diverse technologies in a non-standard environment. Organizations should also determine the liability they are willing to assume (see Figure 5), as well as the tax and legal implications of allowing BYOD, especially when reimbursing employee expenses. To support BYOD, organizations also need to prepare enterprise applications to work with the allowed set of personal devices, which entails customizing, developing and updating applications to work with personal devices. Support is another critical aspect, as employees need anytime, anywhere access to either live agents or self-help tools. A mix of sourcing, automation and strong technical customer support is essential to a robust BYOD support model. A successful strategy will ensure that IT and the business units agree on how to approach the BYOD program. Companies should consider a middle path between the two extremes of the complete freedom that employees desire and the full control that organizations seek over personal device work usage. A flexible and scalable strategy will better accommodate the growing demand for BYOD, given the rapidly evolving device technology landscape. Policy Implementing the BYOD strategy is only possible with a comprehensive policy. To develop an effective policy, organizations need to define and understand factors such as: Which devices and operating systems to support. Security requirements based on employee role and designation. The level of risk they are willing to tolerate. Employee privacy concerns. Employee demand for freedom in how they work and use technology has serious ramifications for IT environments. This demand is altering IT departments’ traditional structure and scope of control. Understanding this altered Employee vs. Company Liability Corporate Corporate • Better control over devices can Liable, Liable, • Reduced IT overhead be applied (blocking of Capped Complete • Reduced device procurement marketplace applications, etc.) Expense Expenses Paid cost (Cap-Ex) • Better security • Better choice of device • Comparatively easier for • Challenges in deploying enforcing policy and corporate applications due to compliance Individual Individual non-standardization of OS Liable, Liable, • Need for application license No/Capped Complete management Expense Expenses Paid • Better control over expenditure • Reduced device running cost (direct Op-Ex cost) Corporate liable devices are recommended for environments with higher data security risks (e.g., financial services); individual liable devices are recommended for environments with lower data risks (e.g., education). Source: Cognizant Figure 59 FUTURE OF WORK June 2012
    • environment will give organizations a better idea of what to consider while draftingBYOD policies (see Figure 6).BYOD Policy FrameworkA comprehensive BYOD policy is an essential component of a successful BYODprogram. An effective policy should include the following: Devices » Scalability of devices: Flexible guidelines need to determine which devices are evaluated on an ongoing basis, particularly as new devices, platforms and operating systems emerge and employee expectations evolve. » Device criteria: Comprehensive evaluation criteria need to specify which devices are allowed and how employees will be notified that their devices satisfy that criteria. » Supported configurations and platforms: Customized user agreements should account for the varied combinations of devices, the platforms they run and the regulatory requirements specific to the region(s)/industry(s) in which the organization operates. » Device certification: A methodology is needed to evaluate and certify a device. The policy should provide a list of compliant and preferred vendors for sourcing devices and licensing for core applications required. » Device support: A clear statement needs to detail how employee-owned devices will be configured, which applications will be supported and the type of support that will be provided. If the company wants to encourage a “self-support” culture, it should provide self-help/support tools to users. » Security: The organization needs to define its stance on how corporate data will be retrieved and wiped in case of device loss or theft, as well as the rights it reserves for dealing with corporate data and applications. It should outline restrictions on usage of device features such as cameras, storage and recording functions and should stipulate the use of anti-virus and malware software and the frequency of updates.Defining BYOD Policies Policy Element Traditional IT Policy BYOD Policy Devices, device Standardized. Complex and heterogeneous. configurations and operating systems Mobile applications Full command and control over data Limited control over corporate partitions, data and apps. and data and apps. Device tracking and Full IT control over evaluating how Clarification of how devices are tracked and monitored, as well as monitoring devices are used, with no express which portion of the devices and data will fall under the policy’s permission required from users. purview. Cost reimbursement No provision for reimbursement of Definition of who pays for what, based on an understanding company-owned device costs. between employees and employer.Figure 6 June 2012 MAKING BYOD WORK FOR YOUR ORGANIZATION 10
    • Users » Eligibility: Eligibility requirements need to be created, as well as the criteria used to establish eligibility. Role-based restrictions regarding access to certain applications and data should also be clearly stated. Organizations should describe the procedure for obtaining approval for using personal devices. » Acceptable usage: Employees should be required to understand their responsibilities with regard to acceptable use and minimum device connectivity requirements. The policy should encourage employees to prioritize business-related use when they are at work. » Compliance and governance: Communicate non-compliance to users and outline the remedial actions they can take to be compliant. Organizations should get executive buy-in for the BYOD policy and involve all related departments, such as HR, finance, legal and operations, apart from IT. » Ownership and liability: Guidelines must be clarified on who owns the device and the data. These should define liabilities related to loss of corporate data stored on personal devices, as well as the liability the organization is willing to accept for affecting personal data due to the management of corporate data and apps. » Reimbursement considerations: The organization needs to define its stance on reimbursement. The extent of reimbursement (full, partial), the limits (allowed expenses, maximum amount), the frequency (one-time, monthly, yearly) and eligibility (based on role) will help guide the organization when formulating its stance. » Policy violations: The company needs to prescribe actions in the event of violations of policy guidelines. Implementing BYOD Policy A clear policy on the types of devices allowed as part of a BYOD program helps organizations attain a certain level of standardization and allocate the necessary Defining User Profiles and Their Needs Examples Typical Work Pattern IT Requirements Knowledge Scientists, designers, • Rich user experience, with multiple • Data security and compliance Workers statisticians computer applications and tools • Flexibility to access multiple desktop computers running locally • Application-specific security and regulatory compliance efforts Office Workers Admins, HR, finance • Routine workflows, with multiple • Data security and compliance computer applications and tools • PC integrity running locally • Application-specific security and regulatory compliance efforts Executive & Function heads, • Similar to knowledge/ • Data security and compliance Mobile Workers sales reps office workers • PC integrity • Offline computing • Application-specific security and regulatory • Anytime, anywhere access compliance efforts • Offline access to files and data Task Workers Call center reps, retail • Simplified and streamlined • Data security and compliance agents, factory workers user experience • PC integrity • No requirements to save • Highly controlled environment data locally • Low-cost hardware solution that maintains high user productivity Contract External contractors, • Local and remote access • Data privacy and confidentiality Workers third-party collaborators • Low-cost hardware solution that maintains high user productivity Source: Cognizant Figure 711 FUTURE OF WORK June 2012
    • infrastructure to support the devices. Customized policies mapped to the roles ofusers and their dependence on the devices will be an effective way of limiting risk.Segregating users into broad categories such as mobile workers, office knowledgeworkers and task workers will help organizations better understand their needs andprovision the appropriate IT requirements accordingly. The policy should considerthe role, the kind of work performed and the mobility needed to determine thecapabilities required of a personal device. For example, a senior executive is morelikely to use a tablet to review and approve work, while a designer or an engineerwill prefer a desktop or a laptop. Organizations can derive insights from the BYODimplementations of early movers and absorb the best practices into their policies.Transitioning to BYODBYOD is transforming traditional end-user workspaces by unshackling thedependencies of employees tied to a physical location, a rigidly configured device,OS, applications and user states and allowing them to work from anywhere, access-ing applications and content using myriad device configurations. Organizationslooking to profit from a BYOD setup should ensure that employees have the rightvirtual workspace from any device and a productive work and collaboration plat-form, while ensuring effective security for corporate information and ease ofaccess.To do so, organizations should deconstruct traditional workspaces and decouplethe dependencies among hardware, OS, applications and user states found intraditional desktop configurations. By isolating and centralizing operating systems,applications and user data and state, users can access data and apps from anydevice, from anywhere, and organizations can manage and monitor apps andcorporate assets efficiently. Once they have categorized employees into broad poolsbased on their work and IT requirements, organizations can stream the right set ofuser profile, data and applications on-demand, at the right performance levels andon any device, securely (see Figure 7, previous page). Taking a pilot approach toBYOD, organizations can establish the reference architecture for an “any device,anywhere access” model.Transitioning to the BYOD Model Investment New Setup Employee ROI Analysis Implementation Onboarding Process • Baseline current TCO • Build enabling • Define trigger for • Identify one-time infrastructure for onboarding investments solution identified • Define policies • Assess ongoing cost • Finalize sourcing • Create implementation with new model options checklist • Go/no-go • Define new • Create communication support model plansCreating a compliance audit framework to ensure successSource: CognizantFigure 8 June 2012 MAKING BYOD WORK FOR YOUR ORGANIZATION 12
    • Organizations currently have only two choices when it comes to BYOD – adopt it now or later. A transition to the BYOD model should occur in a phased manner (see Figure 8, previous page). First, organizations should analyze their return on the investment of enabling and supporting BYOD. They need to consider the costs of setting up the required infrastructure, one-time investments in MDM, MAM and MADP solutions, supporting the program and reimbursements for device purchases. Looking at returns over the long term and the possible value-additions from such a program will be a better yardstick to measure the ROI. Second, they should examine the current infrastructure that is designed to support corporate-issued devices and bolster it with the additional capabili- ties required to support BYOD programs. Organizations should be proactive and recommend to employees the ideal devices and platforms that can quickly deliver the desired benefits. Organizations should ideally recommend preferred vendors and discounted pricing contracts for devices and apps to help minimize costs. Lastly, a critical step is that the employee onboarding process should be smooth and simple. The Future of BYOD BYOD introduces a multitude of challenges; however, organizations should treat this as an opportunity that can yield significant benefits, both tangible and intangible. The key is to approach BYOD in a holistic fashion to address employee expectations, while ensuring business requirements are met related to security, compliance and risk minimization. The need for agility and speed will more rapidly transform the role of IT from a support function to a strategic, business-enabling function. Successful organizations will take a proactive approach to embracing and molding BYOD for competitive advantage and the agility to outmaneuver the competition. Creating obstacles to BYOD will be futile as empowered employees are provisioning their own technology anyway. Younger employees and those with a millennial mindset find it hard to draw the line between their personal and professional lives and seek the flexibility and ease-of-use that their personal devices provide. Implemented with the right strategy, BYOD can: Empower employees to improve their productivity through their choice of devices and collaboration styles. Ensure security of corporate data while complying with corporate mandates on compliance, risk management and privacy. Deliver cost savings with minimal IT support for employee-owned devices. Simplify IT by running any app, anywhere, on any device.13 FUTURE OF WORK June 2012
    • Footnotes “2011 Consumerization of IT Study: Closing the Consumerization Gap,” IDC, 2011,1 http://www.unisys.com/unisys/ri/report/detail.jsp?id=1120000970016710178.2 “Good Technology State of BYOD Report,” Good Technology, December 2011, http://www.good.com/resources/Good_Data_BYOD_2011.pdf.3 Health Insurance Portability and Accountability Act.4 Payment Card Industry Data Security Standard.5 Gramm-Leach-Bliley Act.6 “Cisco 2011 Annual Security Report,” Cisco, 2011, http://www.cisco.com/en/US/ prod/collateral/vpndevc/security_annual_report_2011.pdf.ReferencesTom Kaneshige, “BYOD: Five Hidden Costs to a Bring-Your-Own-Device Programme,”Computerworld UK, April 2012, http://www.computerworlduk.com/in-depth/mobile-wireless/3349518/byod-five-hidden-costs-bring-your-own-device-progamme/.“Bring Your Own Device: Agility Through Consistent Delivery,”PricewaterhouseCoopers, 2012, http://www.pwc.com/en_US/us/increasing-it-effec-tiveness/assets/byod-1-25-2012.pdf.“Best Practices to Make BYOD Simple and Secure,” Citrix, March 2012,http://docs.media.bitpipe.com/io_10x/io_104481/item_530202/BYOD%20Best%20Practices%20Guide.pdf.“Leaders in Enterprise Mobile Strategies: Tug of War Between Business Valueand Risks,” SandHill Group, November 2011, http://sandhill.com/reports/leaders-in-enterprise-mobile-strategies-tug-of-war-between-business-value-and-risks/.Cimarron Buser, “How Workers Can BYOD Without Risking Data, Networks,”Mobile Enterprise, August 25, 2011, http://mobileenterprise.edgl.com/how-to%5CHow-Workers-Can-BYOD-Without-Risking-Data,-Networks-75175.“Mobile Virtualization Offers Enterprises a Way to Embrace the Consumerizationof IT, According to New Research from IDC,” IDC, June 7, 2011, http://www.idc.com/getdoc.jsp?containerId=prUS22864311.James Staten and Alex Cullen, “BT 2020: IT’s Future in The Empowered Era,”Forrester Research, January 2011. http://www.forrester.com/BT+2020+ITs+Future+In+The+Empowered+Era/fulltext/-/E-RES58156?docid=58156. June 2012 MAKING BYOD WORK FOR YOUR ORGANIZATION 14
    • CreditsAuthor and AnalystAala Santhosh Reddy, Senior Research Analyst, Cognizant Research CenterSubject Matter ExpertsJeff Wallace, Assistant Vice President and Cognizant Mobility Practice LeaderTim Rose, Associate Director, Cognizant IT Infrastructure Services Product ManagementAnindo Sengupta, Associate Director, Cognizant IT Infrastructure ServicesDesignHarleen Bhatia, Design Team LeadSuresh Sambandhan, DesignerAbout CognizantCognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process out­ ourcing services, dedicated to shelping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passionfor client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodiesthe future of work. With over 50 delivery centers worldwide and approximately 140,500 employees as of March 31, 2012, Cognizant is a memberof the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growingcompanies in the world.Visit us online at www.cognizant.com or follow us on Twitter: @Cognizant.
    • World Headquarters 500 Frank W. Burr Blvd. Teaneck, NJ 07666 USA Phone: +1 201 801 0233 Fax: +1 201 801 0243 Toll Free: +1 888 937 3277 inquiry@cognizant.com India Operations Headquarters #5/535, Old Mahabalipuram Road Okkiyam Pettai, Thoraipakkam Chennai, 600 096 India Phone: +91 (0) 44 4209 6000 Fax: +91 (0) 44 4209 6060 inquiryindia@cognizant.com Australia Cognizant Technology Solutions Australia Pty Ltd Level 15 14 Martin Place Sydney, NSW, 2000 Australia Phone: +61 2 9223 3988 Fax: +61 2 9233 5315 inquiryaustralia@cognizant.com Hong Kong 62/F, Suite 6201, The Center 99 Queen’s Road Central, Hong Kong Phone: (852) 2273 5393 (852) 2273 5395 Fax: (852) 3965 3222 inquiryhk@cognizant.com Singapore Cognizant Technology Solutions Asia Pacific Pte Ltd 80 Anson Road #27-02/03 Fuji Xerox Towers Singapore, 079907 Phone: +65 6324 6672 Fax: +65 6324 4383 inquirysingapore@cognizant.com© Copyright 2012, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means,electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from Cognizant. The information contained herein is subject tochange without notice. All other trademarks mentioned herein are the property of their respective owners.