Your SlideShare is downloading. ×
0
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Leading in a Virtual Environment
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Leading in a Virtual Environment

5,836

Published on

Cognizant CIO Mark Greenlaw discusses strategies for leading a "virtual" IT workforce. He presented at the Boston Society for Information Management.

Cognizant CIO Mark Greenlaw discusses strategies for leading a "virtual" IT workforce. He presented at the Boston Society for Information Management.

Published in: Business
1 Comment
10 Likes
Statistics
Notes
  • Hi, any chance the audio of your talk is available somewhere? And it seems like some of the images in your presentation are from SL, do you use that in your work? Thanks in advance! :)
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total Views
5,836
On Slideshare
0
From Embeds
0
Number of Embeds
6
Actions
Shares
0
Downloads
6
Comments
1
Likes
10
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Leading IT in a Virtual Workforce<br />Mark Greenlaw, CIO<br />Cognizant<br />
  • 2. Cognizant Profile<br />Global IT Services Company<br />Founded in 1994 as D&amp;B Spin-off<br />$3.27 B Revenues for 2009<br />570+ Customers<br />Fastest Growing in Industry (Source: BusinessWeek)<br />2<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br /><ul><li>78,000+ Employees
  • 3. Headquartered in New Jersey, with Global Operations
  • 4. Member of S&amp;P 500, Fortune 1000</li></li></ul><li>Client-Focused Global Delivery Network<br />3<br />© 2009, Cognizant Technology Solutions. Confidential<br />
  • 5. IT @ Cognizant: Technology &amp; Transformation Services<br />Provides business applications, technology infrastructure, and process improvement services to Cognizant business functions and associates.<br />Mission is to enable scalable global business processes and technology platforms within Cognizant. <br />950+ global team members organized into 3 groups:<br />Enterprise Application Services – provides global application development &amp; maintenance services <br />Network &amp; Systems Services – provides global data center, network, computing, messaging, and desktop services <br />Office of the CIO – provides overall IT management: strategy, architecture, relationship management, process improvement, organization change management, and Project and Portfolio Management. <br />4<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br />
  • 6. Technology &amp; Transformation Services TeamGlobal Footprint<br />5<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br />Toronto <br />London <br />Amsterdam<br />Frankfurt <br />Zurich <br />Shanghai <br />Singapore <br />Teaneck, NJ<br />Bridgewater, NJ Phoenix, AZ<br />Bentonville, AK<br />Chicago, IL<br />Schenectady, NY<br />Raleigh, NC<br />Reston, VA<br />Charlotte, NC<br />Maynard, MA<br />Holliston, MA<br />Wayland, MA<br />Chennai <br />Pune<br />Bangalore<br />Kolkata<br />Hyderabad<br />Coimbatore<br />Kochi<br />Mumbai<br />Gurgaon<br />Buenos Aires<br />
  • 7. A Few of our Global Facilities …<br />6<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br />Chennai, India<br />Pune, India<br />Shanghai, China<br />Pune Data Center<br />
  • 8. …and Office of the CIO<br />7<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br />Office of the CIO, Wayland, MA<br />
  • 9. Topics<br />Cognizant’s view on the future of work<br />Leading virtual IT teams<br />Enabling other virtual leaders<br />8<br />© 2008, Cognizant Technology Solutions. Not for Reproduction <br />
  • 10. 9<br />
  • 11. Cognizant Thesis<br />10<br />The confluence of<br />Globalization,<br />Demographics, and <br />Technology<br />are changing the fundamental nature of organization and work itself<br />
  • 12. Globalization: Population changes by 2050<br />11<br />5222<br />58%<br />729<br />632<br />3680<br />392<br />305<br />1803<br />768<br />796<br />520<br />
  • 13. Globalization: The Invisible Hand<br />Not unlike the invisible hand of a “market” economy directing resources to the most optimal use<br />Production of goods and services no longer recognizing political boundaries<br />Corporate DNA is task-based, not geography-based<br />Increased mobility, the Internet, and low-cost telecommunications are fueling this trend<br />Well-codified processes are broken into sub-components, and then delivered wherever there is:<br />Highest quality<br />Greatest efficiency<br />Optimal talent<br />Ignoring or fighting today’s Invisible Hand is a losing game<br />12<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br />
  • 14. Demographics: The Millennials<br />1/3 of the world’s population, 1/4 of the US population<br />The biggest generation in the history of the world, at a time of the greatest change in history<br />Born between 1977 and 1994<br />15 to 32 years old today<br />Becoming management in the next decade<br />13<br />
  • 15. How are Millennials important and different?<br />John Della Volpe, Harvard University<br />“Millennials are…<br />digital natives,<br />fierce multi-taskers<br />who crave collaboration, <br />travel in packs, <br />and don’t mind status.” <br />
  • 16. 15<br />Technology: The Coming Cloud<br />
  • 17. Cloud is not just about computing<br />Processes, systems, and portions of businesses move “into the cloud” and become more virtual<br />“Anywhere IT” will enable the user to work from any location on any device, enabled by<br />Cloud computing<br />Application mobility<br />Social media<br />Source: Yankee Group , February 2009<br />All of these factors continue to change the nature of work and create a more virtual workforce<br />16<br />
  • 18. Impacts<br />Different Organizational Designs<br />Different IT and Business Systems<br />Democratized Innovation<br />New Leadership Models<br />17<br />© 2008, Cognizant Technology Solutions. Not for Reproduction <br />
  • 19. 18<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br />Leading Virtual IT Teams<br />Image by Avatrian, from Flickr, under a Creative Commons license. <br />
  • 20. It’s hard to separate the issues<br />Virtual IT teams are:<br />Often global<br />Typically multicultural<br />Usually multigenerational<br />Often operate in different time zones<br />Sometimes cross organizational boundaries<br />Physical distance is just one factor affecting the performance of virtual teams – IT Leaders must deal with all of them at once.<br />19<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br />
  • 21. Recommended Reading<br />Core Competencies<br />Create Context<br />Cultivate Community<br />Co-activate New Leaders<br />Leadership Tools<br />Techno-dexterity<br />Glocalization<br />Traverse Boundaries<br />Authenticity &amp; Transparency<br />20<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br />
  • 22. Embrace Workforce Virtualization<br />21<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br />
  • 23. Be Sensitive to the Small Things<br />22<br />© 2008, Cognizant Technology Solutions. Not for Reproduction <br />In a virtual world, sports analogies, buzzwords, etc., may get lost in translation – be aware of culture and context<br />
  • 24. Find Your Usha (Coach)<br />23<br />© 2008, Cognizant Technology Solutions. Not for Reproduction <br /><ul><li> Sensitive to cultural differences
  • 25. Skilled in managing across global borders
  • 26. Able to advise you on the mood and vibe of virtual teams</li></li></ul><li>Be Present and Mindful<br />24<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br />Video vs. audio conferencing requires that we be fully present – not multitasking<br />“The most precious gift we can offer others is our presence.”<br />“When you speak with 100% of your being, your speech becomes a mantra.” <br />- ThichNhatHanh, Zen Buddhist Monk<br />
  • 27. 25<br />Enabling other Virtual Leaders<br />Image by DaneelAriantho, from Flickr, under a Creative Commons license. <br />
  • 28. Understanding Virtual Teams<br />26<br />
  • 29. Enable Techno-Dexterity<br />27<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br />Audio Conferencing<br />Phone<br />Email <br />Instant Messaging<br />Web <br />Conferencing<br />Telepresence &amp; HD Video<br />Collaboration Spaces<br />Blogs, Wikis (CH1Blogs)<br />Streamed Media (Ctube)<br />Collaborative Work Environments (C2.0)<br />Social Networking Tools<br />
  • 30. Techno-Dexterity Example<br />28<br />© 2008, Cognizant Technology Solutions. Not for Reproduction <br />
  • 31. Techno-Dexterity Example<br />29<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br />
  • 32.
  • 33. Strong Ties, Weak Ties, and Innovation<br />31<br />None<br />Potential<br />Weak<br />Strong ties<br />Source: Andrew McAfee, MIT<br />
  • 34. Strong Ties, Weak Ties, and Innovation<br />32<br />None<br />Potential<br />Who Wins - Compliance and Security or Innovation?<br />Weak<br />Strong ties<br />Source: Andrew McAfee, MIT<br />
  • 35. Summary<br />Continued workforce virtualization is an unstoppable trend<br />Embrace the trend and sharpen your virtual leadership techniques<br />Enable your colleagues to become more effective virtual leaders<br />33<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br />
  • 36. Recommended Reading<br />A Whole New Mind, by Daniel H. Pink<br />Cultures and Organizations, Software of the Mind: Intercultural Cooperation and its Importance for Survival, by GeertHofstede<br />Enterprise 2.0: New Collaborative Tools for Your Organization&apos;s Toughest Challenges, by Andy McAfee<br />Grown up Digital, by Don Tapscott<br />Leading the Virtual Workforce, by Karen SobelLojeski<br />Wherever You Go, There You Are, by Jon Kabat-Zinn<br />You Are Here, by ThichNhatHanh<br />34<br />© 2008, Cognizant Technology Solutions. Not for Reproduction<br />Contact Info: mark.greenlaw@cognizant.com<br />

×