Find the right project manager
 

Find the right project manager

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An example of thought leadership and innovation in the project, program, and portfolio management (PPM) process area, this presentation presents a framework that is viable and customizable for an ...

An example of thought leadership and innovation in the project, program, and portfolio management (PPM) process area, this presentation presents a framework that is viable and customizable for an age-old problem : how to get the right project manager for a given project. The framework is also applicable to recruiting and training for this core skill set.

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Find the right project manager Find the right project manager Presentation Transcript

  • Catch our presentation “A Scorecard Approach to PPM Talent Management” at the PMI NA Global Congress, New Orleans, 28 October, 2013 Find the Right Project Manager Aita Salasoo, Jeff Boyle, and Robert Root Contact: aita.salasoo@cognizant.com
  • Agenda • • • • Challenges Approach Classification Model Scorecard Overview • • • Structure Example Metrics – Individual and Group 1 © Copyright Cognizant 2013 • • • • • Process Benefits How to Start Summary Acknowledgements
  • Challenges 2 © Copyright Cognizant 2013
  • Varying Needs Are we achieving the planned business benefits? Are we working on the most important things (e.g., strategically aligned, value for spend)? Portfolio Program Project Managed Work Methodology Program Project Project Project How can we deliver the intended high-quality outcome on time and on budget? Project Managed Work 3 © Copyright Cognizant 2013 Managed Work This is supposed to be a slam dunk. No surprises please! Technology Domain
  • Supply Challenges People differences Rapid decision Finite resource pool 4 © Copyright Cognizant 2013
  • Approach 5 © Copyright Cognizant 2013
  • Approach 1. Capture the diversity of projects and PM* candidates 2. Seek best fit, rather than most senior PM 3. Use a scorecard tool to make the parameters visible 4. Educate the resource pool 5. Expand usage beyond staffing to recruiting, training, portfolio planning, and career development 6 © Copyright Cognizant 2013 * Project Manager
  • Classification Model 7 © Copyright Cognizant 2013
  • Classification Model • Based on boxing metaphor Flyweight Welterweight Middleweight Heavyweight • Excellence exists at all levels • Example for Project Planning Experience 8 © Copyright Cognizant 2013 WorldClass
  • Scorecard Overview 9 © Copyright Cognizant 2013
  • Scorecard Structure Skills and Experience Competencies • Ratings based on actual experience and training, e.g., • Ratings based on leadership observations of PM in action, e.g., • Number of years as PM • Largest project managed • Certifications • Key capabilities and behaviors needed in portfolio or program • Team leadership • Application of PM skills to projects • Level of client trust 10 © Copyright Cognizant 2013
  • Partial Scorecard Example 11 © Copyright Cognizant 2013
  • Scorecard Metrics • Overall Average Score • • • Average rating points across all items Used to establish PM’s Classification Range = 1.0 to 5.0) • Average Scores for Competency and Experience • Based on all item for Competency or Experience; captures broad range of competencies, skills, and experiences • Indices – focus on items specific to local context • • Competency Index: Based on 5 differentiating Competency items Experience Index: Based on 5 differentiating Experience items • Individual rating patterns / distributions • Reveal strengths and weaknesses of each PM • Resource pool characteristics • • • Does it match portfolio or program needs? Is it improving in time? What gaps need to be addressed? 12 © Copyright Cognizant 2013
  • Individual Scorecard Metrics CLASSIFICATION Item# 7 8 11 14 20 9 13 15 17 21 2 3 4 19 1 5 6 10 12 16 18 Overall Average Category Competency Competency Competency Competency Competency Competency Competency Competency Competency Competency Experience Experience Experience Experience Experience Experience Experience Experience Experience Experience Experience Index Comp Index Comp Index Comp Index Comp Index Comp Index FW WW MW HW 4 3 1 3 3 3 3 2 1 4 Exper index 3 Exper index 3 Exper index 3 Exper index 3 Exper index 3 3 3 2 3 2 3 Count by level 2 3 14 2 WC Total Items 0 Points per level 1 2 3 4 2 6 42 8 0 Average Overall Score Category Averages 2.8 Distribution of Points 11% 17% 78% 11% 0% Experience Avg 2.7 Competency Avg 2.9 13 © Copyright Cognizant 2013 Total Score 5 Total Points 21 58 Distribution
  • Group Scorecard Metrics World Class Classification Heavyweight Middleweight Welterweight Flyweight 14 © Copyright Cognizant 2013 Portfolio X PM Scorecard Profiles – First Use
  • Additional Group Scorecard Metrics Distribution of PMs by Classification 16 14 Range = 1.4 – 3.4, Average = 2.2 12 10 8 6 4 2 0 5 4.5 4 Overall Average-Score 3-time PMs 3.5 3 2.5 2 1.5 1 1st Use 15 © Copyright Cognizant 2013 2nd Use 3rd Use
  • Scorecard Process • Understand the portfolio or program • Customize the scorecard for longevity • Validate the instrument • Leadership rates PM candidates on scorecard items • • During interview Periodically • Leadership reviews pattern of results for PM resource pool • Assign PMs to projects with more certainty • Share individual results with PMs for career support 16 © Copyright Cognizant 2013
  • Benefits 17 © Copyright Cognizant 2013
  • PM Scorecard Benefits • Customized, quantifiable foundation for portfolio and program planning and resource management • Enables PM improvement programs to be undertaken and measured • Provides consistency between job descriptions, PM interview guides, and PM training curricula • Supports individual PM career growth 18 © Copyright Cognizant 2013
  • How to Start 19 © Copyright Cognizant 2013
  • How to Start 1 2 3 Understand Your Portfolio or Program PM Needs Develop Your Custom PM Scorecard Validate, Comm unicate, and Start Using 20 © Copyright Cognizant 2013
  • Summary 21 © Copyright Cognizant 2013
  • Summary Project Manager Scorecard As project types are differentiated, so are PM skill sets needed for success AGENTS • Match PM skills, experiences, and competencies to project needs to assign resources to projects and programs • Ratings identify individual and PM resource pool strengths and areas for improvement • Use also for PM career development, recruiting, and training curriculum planning WelterMiddleHeavyFlyweight weight weight weight WorldClass White Paper available! 22 © Copyright Cognizant 2013
  • Thank You! Find the Right Project Manager We can help with your scorecard Aita Salasoo, Jeff Boyle, and Robert Root Contact: aita.salasoo@cognizant.com