Treasury HelpDesk Acceptance Test Procedure

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Treasury HelpDesk Acceptance Test Procedure

  1. 1. ### Acceptance Test Procedure (ATP) HelpDesk System For the KZN Department of PT Author: Chris Morton Date: 2006-09-04 Document no: 0604-0008 Revision: 0.1 Document Title: Treasury-Helpdesk-ATP v01.doc Prepared By: ### CC Prepared For: ### (Pty) Ltd
  2. 2. Acceptance Test Procedure 1. ### PROCEDURE According to the User Manual these test cases have been tested to confirm the desired functionality of the HelpDesk System Version 1. Test Case 1: Login as an Administrator Username: admin Password: admin <0601-0001> Rev <0.1> <CONFIDENTIAL> 2 of 36
  3. 3. Acceptance Test Procedure ### Test Passed Successfully Test Case 2: Login as a Technician Username: Technician Password: technician <0601-0001> Rev <0.1> <CONFIDENTIAL> 3 of 36
  4. 4. Acceptance Test Procedure <0601-0001> Rev <0.1> <CONFIDENTIAL> ### 4 of 36
  5. 5. Acceptance Test Procedure ### Access Denied to Default Technician Reason Default Technician has been inactivated Solution Activate Default Technician from administrator account LOGGED IN AS ADMINISTRATOR <0601-0001> Rev <0.1> <CONFIDENTIAL> 5 of 36
  6. 6. Acceptance Test Procedure <0601-0001> Rev <0.1> <CONFIDENTIAL> ### 6 of 36
  7. 7. Acceptance Test Procedure ### ADMINISTRATOR LOGGED OUT <0601-0001> Rev <0.1> <CONFIDENTIAL> 7 of 36
  8. 8. Acceptance Test Procedure <0601-0001> Rev <0.1> <CONFIDENTIAL> ### 8 of 36
  9. 9. Acceptance Test Procedure ### Test Passed Successfully Test Case 3: Login as a Logger Username: logger Password: logger <0601-0001> Rev <0.1> <CONFIDENTIAL> 9 of 36
  10. 10. Acceptance Test Procedure <0601-0001> Rev <0.1> <CONFIDENTIAL> ### 10 of 36
  11. 11. Acceptance Test Procedure ### Access Denied to Default Logger Reason Default Logger has been inactivated Solution Activate Default Logger from administrator account LOGGED IN AS ADMINISTRATOR <0601-0001> Rev <0.1> <CONFIDENTIAL> 11 of 36
  12. 12. Acceptance Test Procedure <0601-0001> Rev <0.1> <CONFIDENTIAL> ### 12 of 36
  13. 13. Acceptance Test Procedure ### ADMINISTRATOR LOGGED OUT <0601-0001> Rev <0.1> <CONFIDENTIAL> 13 of 36
  14. 14. Acceptance Test Procedure <0601-0001> Rev <0.1> <CONFIDENTIAL> ### 14 of 36
  15. 15. Acceptance Test Procedure ### Test Passed Successfully Test Case 4: Add an Administrator User LOGGED IN AS ADMINISTRATOR <0601-0001> Rev <0.1> <CONFIDENTIAL> 15 of 36
  16. 16. Acceptance Test Procedure ### Test Passed Successfully Test Case 5: Add a Technician User Section 1: Add a Department <0601-0001> Rev <0.1> <CONFIDENTIAL> 16 of 36
  17. 17. Acceptance Test Procedure <0601-0001> Rev <0.1> <CONFIDENTIAL> ### 17 of 36
  18. 18. Acceptance Test Procedure ### Test Passed Successfully Section 2: Add a Technician Configured for the Department <0601-0001> Rev <0.1> <CONFIDENTIAL> 18 of 36
  19. 19. Acceptance Test Procedure ### Test Passed Successfully Test Case 6: Add a Logger User <0601-0001> Rev <0.1> <CONFIDENTIAL> 19 of 36
  20. 20. Acceptance Test Procedure ### Test Passed Successfully Test Case 7: Add a Quick Solution Section 1: Add a new Category <0601-0001> Rev <0.1> <CONFIDENTIAL> 20 of 36
  21. 21. Acceptance Test Procedure <0601-0001> Rev <0.1> <CONFIDENTIAL> ### 21 of 36
  22. 22. Acceptance Test Procedure ### Test Passed Successfully Section 2: Add a new Quick Solution for the Category <0601-0001> Rev <0.1> <CONFIDENTIAL> 22 of 36
  23. 23. Acceptance Test Procedure <0601-0001> Rev <0.1> <CONFIDENTIAL> ### 23 of 36
  24. 24. Acceptance Test Procedure ### Test Passed Successfully Test Case 8: Log a Call for a New Client LOGGED IN AS NEWLOGGER Username: newlogger Password: newlogger <0601-0001> Rev <0.1> <CONFIDENTIAL> 24 of 36
  25. 25. Acceptance Test Procedure <0601-0001> Rev <0.1> <CONFIDENTIAL> ### 25 of 36
  26. 26. Acceptance Test Procedure ### Test Passed Successfully Test Case 9: Log a Call for an Exiting Client LOGGED IN AS NEWLOGGER Username: newlogger Password: newlogger <0601-0001> Rev <0.1> <CONFIDENTIAL> 26 of 36
  27. 27. Acceptance Test Procedure <0601-0001> Rev <0.1> <CONFIDENTIAL> ### 27 of 36
  28. 28. Acceptance Test Procedure <0601-0001> Rev <0.1> <CONFIDENTIAL> ### 28 of 36
  29. 29. Acceptance Test Procedure ### Test Passed Successfully Test Case 10: Technician attends a call LOGGED IN AS NEWTECHNICIAN Username: newtechnician Password: newtechnician <0601-0001> Rev <0.1> <CONFIDENTIAL> 29 of 36
  30. 30. Acceptance Test Procedure ### Select Call <0601-0001> Rev <0.1> <CONFIDENTIAL> 30 of 36
  31. 31. Acceptance Test Procedure ### Add Note and Suggest Solution <0601-0001> Rev <0.1> <CONFIDENTIAL> 31 of 36
  32. 32. Acceptance Test Procedure ### Action Call <0601-0001> Rev <0.1> <CONFIDENTIAL> 32 of 36
  33. 33. Acceptance Test Procedure ### Close Call Test Passed Successfully Test Case 10: Generate a Report LOGGED IN WITH AN ADMINISTRATOR ACCOUNT <0601-0001> Rev <0.1> <CONFIDENTIAL> 33 of 36
  34. 34. Acceptance Test Procedure <0601-0001> Rev <0.1> <CONFIDENTIAL> ### 34 of 36
  35. 35. Acceptance Test Procedure <0601-0001> Rev <0.1> <CONFIDENTIAL> ### 35 of 36
  36. 36. Acceptance Test Procedure ### Test Passed Successfully <0601-0001> Rev <0.1> <CONFIDENTIAL> 36 of 36

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