Codecamp iasi-26 nov 2011-the value of bpm in real world applications

The value of BPM in realworld applicationsEduard Cimbru23.11.2011

Henry Ford’s assembly line(1903)Single process with sequenced activitiesEach worker performed a single taskResults: first affordable car (increased productivity, best paid workers)

Presentation Outline

What is a business process?A business process is the set of activities required to accomplish a common goal.The activities may be performed by people or systems and are completed either sequentially or in simultaneously.

What is business processmanagement?Management of business processes? (methodology)It is The Goal, The System, The Expected ResultsThe Goal: efficient process with visibilityThe System:  management of people involved in the process  system to system communicationsThe Results: process improvement

When should you do BPM?When you have: A clear flow of high-volume transactions that need to be passed from one person to another Multi-step process with critical processing time Unclear roles and gaps in the process General: low satisfaction with a business service (low employee satisfaction)

Benefits of BPMFormalize existing process and spot needed improvementsFacilitate automated, efficient process flowIncrease productivity and decrease head countBusiness intelligence (raw data -> meaningful information)Ability to effect change on existing business processes in real time

BPM Project TeamsProcess SponsorProcess OwnerProject LeadSubject Matter ExpertsBPM Project Development Team

BPM project lifecycle Business close to IT solution

BPM Notation

Process Design Patterns

Performance AnalysisThree dimensions of performance: time, cost, qualityTime: flow time, service time, waiting timeCost: average utilization of resources (rca – resource consumption accounting)Quality: customer satisfaction (questionnaires), complaintsRun simulation and calculate all kinds of KPIs

The iceberg syndrome Icebergs only show 10% of their mass above waterPerception, the tip of theiceberg called realityBPM implementation is a multi-faced activity with advantages but also challenges

Demo Activiti 5.8  Light-weight BPM platform (open source) Activiti Engine – easy to use for Java devs Activiti Explorer – task management portal Eclipse Activiti Designer Plugin – process modelling

DemoProcess: Hiring Request1. HR Associate enters a new request of position in the system(Process start)2. HR Manager will approve, if necessary 2.1 If manager doesn’t approve process goes to 5 (and ends)else continue to next step3. HR Associate finalizes job description4. Position is published automatically to the web and at thesame time the HR System gets updated5. Process End

The process..

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ReferencesChang, James; BPM Systems; 2006; AuerbachBlokdijk, Gerarad; BPM 100 Success SecretsJeston, John, Nelis, Johan; BPM; 2008;ElsevierWolf, Karsten, Toumani, Farouk; BPM; 2011;LNCS 6896www.activiti.org

Codecamp iasi-26 nov 2011-the value of bpm in real world applications

by CodeCamp/Iasi on Dec 04, 2011

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Codecamp iasi-26 nov 2011-the value of bpm in real world applications — Presentation Transcript