0
Monday, July 9, 12
David Rock                     2Monday, July 9, 12
Unleash                         by question                     3Monday, July 9, 12
3 Parts                     Brain    6 Steps   Applications                                 4Monday, July 9, 12
5Monday, July 9, 12
6Monday, July 9, 12
Knowledge worker era                              7Monday, July 9, 12
T hey are                     paid to think                                     8Monday, July 9, 12
9Monday, July 9, 12
BRAIN                     10Monday, July 9, 12
No                      two                     brains                       are                      alike               ...
The brain is connection machine                              12Monday, July 9, 12
The brain hardwires everything it can                     13Monday, July 9, 12
Our hardwiring drives automatic perception                       14Monday, July 9, 12
Impossible to deconstruct our wiring                     15Monday, July 9, 12
It’s easy to create new wiring                                   16Monday, July 9, 12
Positive reinforcements required                            17Monday, July 9, 12
“In The Technology of Teaching,                     B.F. Skinner states that it may take as many as                      5...
Example                        19Monday, July 9, 12
Last month, I want to register new logo.                         I assigned K. Pim to do the task.                        ...
“Pim. You get a taxi. Ask him to drive to                     Get the form. Comeback to fill and prepare                   ...
Following week...Monday, July 9, 12
I asked Pim. “I didn’t see you go to                        the Intellectual Property Bureau.                             ...
“Pim checked the bureau website. We can                     submit online. I already proceeded. Now                     we...
Summary about Brain                               No two brains are alike                          The brain is connection...
3 Parts                     Brain    6 Steps   Applications                                 26Monday, July 9, 12
6 steps for coaching                         1. Think about thinking                          2. Listen for potential     ...
1. Think about        thinking                     28Monday, July 9, 12
1. Think about thinking                     1.1 Let them do all the thinking                     1.2 Focus on solutions   ...
1. Think about thinking                     1.1 Let them do all the thinking                     1.2 Focus on solutions   ...
1.1 Let them do all the thinkingMonday, July 9, 12
Think hard for other,                      but wrong answer                      32Monday, July 9, 12
The reasons are...                        Different brain different map                     Intelligent and independent th...
No                      two                     brains                       are                      alike               ...
It likes give Chiangmai map to drive in Puket.Monday, July 9, 12
Knowledge workers        are independence and        seek freedom to think                                36Monday, July 9...
Unclear dilemma          If people clear        about what to do,       they won’t need to           come to you.Monday, J...
Monday, July 9, 12
Let them do all the thinkingMonday, July 9, 12
Notice coachable moment                                40Monday, July 9, 12
Coachable moment happens when coachee asks:                       “What do you think I should...”                         ...
3 Approaches to self-directed learning                                      Now                                      Later...
Help someone make new connections on the spotMonday, July 9, 12
Help someone                     make new connections laterMonday, July 9, 12
Provide answer with accountabilityMonday, July 9, 12
1. Think about thinking                     1.1 Let them do all the thinking                     1.2 Focus on solutions   ...
1.2 Focus on solutions                               47Monday, July 9, 12
Past        Future                       48Monday, July 9, 12
Problem focus                    Solution focus                                                      What do you want to  ...
1. Think about thinking                     1.1 Let them do all the thinking                     1.2 Focus on solutions   ...
1.3 Remember to stretch -       Comfortable with uncomfortable                               51Monday, July 9, 12
The challenge    of changing behavior                     52Monday, July 9, 12
It’s hard                     to stretch                     ourselves                                  53Monday, July 9, 12
“In a study of heart attack patients, people whose lives                     literally depended on their ability to change...
It’s easier to stretch        by the other                            55Monday, July 9, 12
1. Think about thinking                     1.1 Let them do all the thinking                     1.2 Focus on solutions   ...
1.4 Accentuate the                                               +                                          57Monday, July...
1. Think about thinking                     1.1 Let them do all the thinking                     1.2 Focus on solutions   ...
1.5 Process before content                                 59Monday, July 9, 12
Choose your focus                          1.Vision                          2. Planning                          3. Detai...
1. Think about thinking                     1.1 Let them do all the thinking                     1.2 Focus on solutions   ...
2. Listen for potential                                               62Monday, July 9, 12
Aware of detail trap                      Be aware of your filters                      Be aware of your agenda            ...
Aware of detail trap                      64Monday, July 9, 12
“In order to help you think better,                         please give me a big picture                        instead of...
Be aware of your filtersMonday, July 9, 12
“A truth ceased to be a truth                     as soon as two people perceive it.”                             Oscar Wi...
Be aware of your agendaMonday, July 9, 12
Be aware of     your hot       spotsMonday, July 9, 12
3. Sp            eak                w    i th i                              nt e                                 nt      ...
Speak...Monday, July 9, 12
Be succinct & specificMonday, July 9, 12
Be clearMonday, July 9, 12
Be generousMonday, July 9, 12
4. Dance toward insight                               75Monday, July 9, 12
In 2005, at NYU they experiment coaching under fMRI                                76Monday, July 9, 12
The 4 faces of insightMonday, July 9, 12
1. Awareness: When we face a problem our face looks a            little unhappy. Our eyes might squint slightly. We feel s...
2. Reflection: People have a dazed look on their face.               Their forehead might tense up as they think more deepl...
3. Insight: Theres a rush of energy if its big idea, like                                Archimedes "eureka" moment.      ...
4. Action: Peoples eye movements                        show they are ready for action.                                   ...
The 4 faces of insightMonday, July 9, 12
The 4 faces of insight                                              Alpha                                              wav...
The 4 faces of insight                                              Gamma                                               wa...
...such as an                          Archimedes’                          Eureka!                     85Monday, July 9, 12
Gamma-band waves give off substantial energy.                             86Monday, July 9, 12
The dance of insight process                               Permission                               Placement             ...
Permission                                  88Monday, July 9, 12
Placement  where now - what next                          89Monday, July 9, 12
QUESTIONING                          90Monday, July 9, 12
Why question better than Advice                          Different brain different map                       Intelligent a...
!   Questioning traps                                Rushing                            Thinking harder                   ...
Questioning pitfalls                        Ask about problem                        Ask for too detail                   ...
HOW TO ASK?                          94Monday, July 9, 12
Ask                     thinking                     questions                         95Monday, July 9, 12
Thinking question help people to...                           notice their own thinking,                                th...
Thinking question                     help people make new connection                                   97Monday, July 9, 12
How long have you been thinking about this?                        How often do you think about this?                     ...
Clarifying                         99Monday, July 9, 12
The dance of insight                           Permission                           Placement                           Qu...
5. CREATE       new    thinking                     101Monday, July 9, 12
Now                     Future                     102Monday, July 9, 12
CR = Current Reality                         How long have you been thinking about this?                                  ...
Numbers count                        2 Wee                                    ks                       /day               ...
Permission to stretch                     “Are you okay if I stretch you a little here?”                                  ...
EA = Explore Alternatives                              Ask permission                              Offer your idea        ...
6. Follow up                          107Monday, July 9, 12
6 steps for coaching                         1. Think about thinking                          2. Listen for potential     ...
3 Parts                     Brain    6 Steps   Applications                                109Monday, July 9, 12
Unleash                           by question                     110Monday, July 9, 12
Monday, July 9, 12
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Quiet Leadership

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Summary of key learning points from the book Quiet Leadership by David Rock. English version.

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Transcript of "Quiet Leadership"

  1. 1. Monday, July 9, 12
  2. 2. David Rock 2Monday, July 9, 12
  3. 3. Unleash by question 3Monday, July 9, 12
  4. 4. 3 Parts Brain 6 Steps Applications 4Monday, July 9, 12
  5. 5. 5Monday, July 9, 12
  6. 6. 6Monday, July 9, 12
  7. 7. Knowledge worker era 7Monday, July 9, 12
  8. 8. T hey are paid to think 8Monday, July 9, 12
  9. 9. 9Monday, July 9, 12
  10. 10. BRAIN 10Monday, July 9, 12
  11. 11. No two brains are alike 11Monday, July 9, 12
  12. 12. The brain is connection machine 12Monday, July 9, 12
  13. 13. The brain hardwires everything it can 13Monday, July 9, 12
  14. 14. Our hardwiring drives automatic perception 14Monday, July 9, 12
  15. 15. Impossible to deconstruct our wiring 15Monday, July 9, 12
  16. 16. It’s easy to create new wiring 16Monday, July 9, 12
  17. 17. Positive reinforcements required 17Monday, July 9, 12
  18. 18. “In The Technology of Teaching, B.F. Skinner states that it may take as many as 50,000 reinforcers to teach competence in basic match - roughly the first four grades.” Bringing out the best in people by Aubrey DanielsMonday, July 9, 12
  19. 19. Example 19Monday, July 9, 12
  20. 20. Last month, I want to register new logo. I assigned K. Pim to do the task. She asked “What should I do?” 20Monday, July 9, 12
  21. 21. “Pim. You get a taxi. Ask him to drive to Get the form. Comeback to fill and prepare required documents. Next day, go back again to submit it. You will wait for another 6 months. They will reply whether you got the license or not.” 21Monday, July 9, 12
  22. 22. Following week...Monday, July 9, 12
  23. 23. I asked Pim. “I didn’t see you go to the Intellectual Property Bureau. What is the progress?”Monday, July 9, 12
  24. 24. “Pim checked the bureau website. We can submit online. I already proceeded. Now we wait for the answer another 6 months.” 24Monday, July 9, 12
  25. 25. Summary about Brain No two brains are alike The brain is connection machine The brain hardwires everything it can Our hardwiring drives automatic perception Impossible to deconstruct our wiring It’s easy to create new wiring Positive reinforcements requiredMonday, July 9, 12
  26. 26. 3 Parts Brain 6 Steps Applications 26Monday, July 9, 12
  27. 27. 6 steps for coaching 1. Think about thinking 2. Listen for potential 3. Speak with intent 4. Dance toward insight 5. CREATE new thinking 6. Follow up 27Monday, July 9, 12
  28. 28. 1. Think about thinking 28Monday, July 9, 12
  29. 29. 1. Think about thinking 1.1 Let them do all the thinking 1.2 Focus on solutions 1.3 Remember to stretch 1.4 Accentuate the positive 1.5 Put process before content 29Monday, July 9, 12
  30. 30. 1. Think about thinking 1.1 Let them do all the thinking 1.2 Focus on solutions 1.3 Remember to stretch 1.4 Accentuate the positive 1.5 Put process before content 30Monday, July 9, 12
  31. 31. 1.1 Let them do all the thinkingMonday, July 9, 12
  32. 32. Think hard for other, but wrong answer 32Monday, July 9, 12
  33. 33. The reasons are... Different brain different map Intelligent and independent thinker Unclear dilemma 33Monday, July 9, 12
  34. 34. No two brains are alike 34Monday, July 9, 12
  35. 35. It likes give Chiangmai map to drive in Puket.Monday, July 9, 12
  36. 36. Knowledge workers are independence and seek freedom to think 36Monday, July 9, 12
  37. 37. Unclear dilemma If people clear about what to do, they won’t need to come to you.Monday, July 9, 12
  38. 38. Monday, July 9, 12
  39. 39. Let them do all the thinkingMonday, July 9, 12
  40. 40. Notice coachable moment 40Monday, July 9, 12
  41. 41. Coachable moment happens when coachee asks: “What do you think I should...” “I am not sure what to...” “I really want to...but I’m not...” 41Monday, July 9, 12
  42. 42. 3 Approaches to self-directed learning Now Later Tell with question 42Monday, July 9, 12
  43. 43. Help someone make new connections on the spotMonday, July 9, 12
  44. 44. Help someone make new connections laterMonday, July 9, 12
  45. 45. Provide answer with accountabilityMonday, July 9, 12
  46. 46. 1. Think about thinking 1.1 Let them do all the thinking 1.2 Focus on solutions 1.3 Remember to stretch 1.4 Accentuate the positive 1.5 Put process before content 46Monday, July 9, 12
  47. 47. 1.2 Focus on solutions 47Monday, July 9, 12
  48. 48. Past Future 48Monday, July 9, 12
  49. 49. Problem focus Solution focus What do you want to Why did this happen? achieve here? Why do you think you’re not How can you develop good at this? strength in this area? What do we need to do to Why isn’t this working? make this work? 49Monday, July 9, 12
  50. 50. 1. Think about thinking 1.1 Let them do all the thinking 1.2 Focus on solutions 1.3 Remember to stretch 1.4 Accentuate the positive 1.5 Put process before content 50Monday, July 9, 12
  51. 51. 1.3 Remember to stretch - Comfortable with uncomfortable 51Monday, July 9, 12
  52. 52. The challenge of changing behavior 52Monday, July 9, 12
  53. 53. It’s hard to stretch ourselves 53Monday, July 9, 12
  54. 54. “In a study of heart attack patients, people whose lives literally depended on their ability to change habits, only 1 in 9 of them was able to change their life style.” Fast Company Magazine May 2005 54Monday, July 9, 12
  55. 55. It’s easier to stretch by the other 55Monday, July 9, 12
  56. 56. 1. Think about thinking 1.1 Let them do all the thinking 1.2 Focus on solutions 1.3 Remember to stretch 1.4 Accentuate the positive 1.5 Put process before content 56Monday, July 9, 12
  57. 57. 1.4 Accentuate the + 57Monday, July 9, 12
  58. 58. 1. Think about thinking 1.1 Let them do all the thinking 1.2 Focus on solutions 1.3 Remember to stretch 1.4 Accentuate the positive 1.5 Put process before content 58Monday, July 9, 12
  59. 59. 1.5 Process before content 59Monday, July 9, 12
  60. 60. Choose your focus 1.Vision 2. Planning 3. Detail 4. Problem 5. Drama 60Monday, July 9, 12
  61. 61. 1. Think about thinking 1.1 Let them do all the thinking 1.2 Focus on solutions 1.3 Remember to stretch 1.4 Accentuate the positive 1.5 Put process before content 61Monday, July 9, 12
  62. 62. 2. Listen for potential 62Monday, July 9, 12
  63. 63. Aware of detail trap Be aware of your filters Be aware of your agenda Be aware of your hot spotsMonday, July 9, 12
  64. 64. Aware of detail trap 64Monday, July 9, 12
  65. 65. “In order to help you think better, please give me a big picture instead of too much details?” 65Monday, July 9, 12
  66. 66. Be aware of your filtersMonday, July 9, 12
  67. 67. “A truth ceased to be a truth as soon as two people perceive it.” Oscar Wilde - Irish novelistMonday, July 9, 12
  68. 68. Be aware of your agendaMonday, July 9, 12
  69. 69. Be aware of your hot spotsMonday, July 9, 12
  70. 70. 3. Sp eak w i th i nt e nt 70Monday, July 9, 12
  71. 71. Speak...Monday, July 9, 12
  72. 72. Be succinct & specificMonday, July 9, 12
  73. 73. Be clearMonday, July 9, 12
  74. 74. Be generousMonday, July 9, 12
  75. 75. 4. Dance toward insight 75Monday, July 9, 12
  76. 76. In 2005, at NYU they experiment coaching under fMRI 76Monday, July 9, 12
  77. 77. The 4 faces of insightMonday, July 9, 12
  78. 78. 1. Awareness: When we face a problem our face looks a little unhappy. Our eyes might squint slightly. We feel stuck. We have various mental maps in conflict. 78Monday, July 9, 12
  79. 79. 2. Reflection: People have a dazed look on their face. Their forehead might tense up as they think more deeply. One becomes silent for a moment. 79Monday, July 9, 12
  80. 80. 3. Insight: Theres a rush of energy if its big idea, like Archimedes "eureka" moment. 80Monday, July 9, 12
  81. 81. 4. Action: Peoples eye movements show they are ready for action. 81Monday, July 9, 12
  82. 82. The 4 faces of insightMonday, July 9, 12
  83. 83. The 4 faces of insight Alpha waveMonday, July 9, 12
  84. 84. The 4 faces of insight Gamma waveMonday, July 9, 12
  85. 85. ...such as an Archimedes’ Eureka! 85Monday, July 9, 12
  86. 86. Gamma-band waves give off substantial energy. 86Monday, July 9, 12
  87. 87. The dance of insight process Permission Placement Questioning Clarifying 87Monday, July 9, 12
  88. 88. Permission 88Monday, July 9, 12
  89. 89. Placement where now - what next 89Monday, July 9, 12
  90. 90. QUESTIONING 90Monday, July 9, 12
  91. 91. Why question better than Advice Different brain different map Intelligent and independent thinker Unclear dilemma 91Monday, July 9, 12
  92. 92. ! Questioning traps Rushing Thinking harder Question shooting 92Monday, July 9, 12
  93. 93. Questioning pitfalls Ask about problem Ask for too detail Force into action Tell how to think 93Monday, July 9, 12
  94. 94. HOW TO ASK? 94Monday, July 9, 12
  95. 95. Ask thinking questions 95Monday, July 9, 12
  96. 96. Thinking question help people to... notice their own thinking, think differently, think more clearly, at a higher level. 96Monday, July 9, 12
  97. 97. Thinking question help people make new connection 97Monday, July 9, 12
  98. 98. How long have you been thinking about this? How often do you think about this? How important is this issue to you? How clear about this issue? Can you see any gaps in your thinking? What are you thinking about your thinking? 98Monday, July 9, 12
  99. 99. Clarifying 99Monday, July 9, 12
  100. 100. The dance of insight Permission Placement Questioning Clarifying 100Monday, July 9, 12
  101. 101. 5. CREATE new thinking 101Monday, July 9, 12
  102. 102. Now Future 102Monday, July 9, 12
  103. 103. CR = Current Reality How long have you been thinking about this? (days, weeks, months, or years) How often do you think about this? (how many times each hour, day or week) How important is this issue to you, on scale of 1-10? Is this is your top 3, 5, or 10 priorities right now? 103Monday, July 9, 12
  104. 104. Numbers count 2 Wee ks /day 3 Top 3 104Monday, July 9, 12
  105. 105. Permission to stretch “Are you okay if I stretch you a little here?” 105Monday, July 9, 12
  106. 106. EA = Explore Alternatives Ask permission Offer your idea Aware of brain differences Gently posing Don’t attach to it 106Monday, July 9, 12
  107. 107. 6. Follow up 107Monday, July 9, 12
  108. 108. 6 steps for coaching 1. Think about thinking 2. Listen for potential 3. Speak with intent 4. Dance toward insight 5. CREATE new thinking 6. Follow up 108Monday, July 9, 12
  109. 109. 3 Parts Brain 6 Steps Applications 109Monday, July 9, 12
  110. 110. Unleash by question 110Monday, July 9, 12
  111. 111. Monday, July 9, 12
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