CASE District II Conference 2011: Synergy, Enthusiasm, and a Great Opening Line are the Keys to a Successful Integrated Plan
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CASE District II Conference 2011: Synergy, Enthusiasm, and a Great Opening Line are the Keys to a Successful Integrated Plan

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A copywriter, a career counselor, and a development officer walk into a webinar. The Facilitator asks, “What’ll you have, a nice Editorial Calendar, perhaps? Our Hashtag Martinis are pretty ...

A copywriter, a career counselor, and a development officer walk into a webinar. The Facilitator asks, “What’ll you have, a nice Editorial Calendar, perhaps? Our Hashtag Martinis are pretty popular.” … While coordinating your campus-wide social media plan is no laughing matter, it is best to come at it with an open mind, buckets of enthusiasm, and a sense of humor. Learn why the checklists approach – Video, check. Facebook, check. Twitter, check – is not enough: To make Social Media work, you must have a brand message to share, you must galvanize the whole campus community, and you must find synergy between each separate key initiative. Learn how to implement integrated marketing plans that advance brand. Paul will provide an insider’s perspective and show how to bring together colleagues from across campus. Josanne will provide a methodology for developing and implementing a plan that works for your institution and for initiatives of any scale – regardless of staffing resources. Session attendees should be prepared to submit questions to the session Twitter feed prior to the conference, for real-time discussion during the event.

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  • We should introduce ourselves and our organizations (build that brand right) get a sense of who might be in the crowd and what they want to hear and then dive into our CASE Study
  • For questions comments and discussion post to the cogmark facebook page
  • Lets ask the crowd to submit their answers on the facebook page or at least in person
  • Lets do a quick review even thought this is a senior level session at times we need to be reminded of the basics
  • How many people get invovled with all of the P’s of marketing? To be successful you need to be able to get involved with all of these
  • Some things that you have to think about before you even start with social media – what is the brand the key messages what are your objectives and messages how will you deliver them and how will you measure your work?
  • The recruitment schedule sets the timing for the development of the media schedule and the marketing plan. The media schedule hits on key points in the admissions recruitment cycle (fall and spring months)The timing of the specific tactics outlined in the marketing plan are incorporated into the editorial schedule.
  • The recruitment schedule sets the timing for the development of the media schedule and the marketing plan. The media schedule hits on key points in the admissions recruitment cycle (fall and spring months)The timing of the specific tactics outlined in the marketing plan are incorporated into the editorial schedule.
  • Messaging is coordinated across all marketing venues and includes online sites and timing of direct mail pieces.
  • Email blast go out monthly, featuring messaging that coordinates to direct mail schedule/editorial schedule.Digital publications are featured in email blast on on microsite. Trackable html and video links are embedded throughout the publication, all clicks are trackable. Again, the results of these helps us determine which programs we should consider highlighting on microsite of for future ad word campaigns.
  • Content for the microsite is coordinated with other marketing efforts and key events (Open House, Scholarships deadlines etc). The brand messaging is used throughout…and postings can showcase how students are gain perspective on their education at STU.Information about which academic programs will be featured is is also adapted based on ad words success.
  • All banner ads click through to the stuusa.com.
  • The dashboard report is a monthly report that tracks traffic to various online sites, reports on ad word performance, and reports on impressions and CTR of online advertising.The screen grab on the top reflects the performance of the various banner ads and pre-roll. The screen grab labeled St. Thomas Microsite – tracks where traffic to the microsite is coming from. This helps measure performance of our direct mail pieces. The information collected on the Pay-Per-Click helps us to determine which programs should be emphasized on the microsite.
  • Examples of digital publications reports on on the left – allow us to track traffic, new visits, page views and video views. We can also track how people are viewing (on computer or on mobile devices) – which could help us determine feasability of creating apps.Successful email blast messages (test winners) are reused and sent out across Zinch platform.

CASE District II Conference 2011: Synergy, Enthusiasm, and a Great Opening Line are the Keys to a Successful Integrated Plan CASE District II Conference 2011: Synergy, Enthusiasm, and a Great Opening Line are the Keys to a Successful Integrated Plan Presentation Transcript

  • CASE 2011Synergy, Enthusiasm, and a Great Opening Line are the Keys to a Successful Integrated Plan
    Josanne DeNatale, Vice President & Co-founder Cognitive Marketing
    Paul Redfern,
    Director of Web Communications & Marketing, Gettysburg College
    February 2011
  • Agenda
    Introductions
    Discussion
    Expectations
    Discussion
    Gettysburg College CASE Study
    Discussion
    Cognitive Marketing CASE Study
    Discussion
    2
  • Questions, Comments, Discussion
    http://www.facebook.com/CognitiveMarketing
    3
  • 4
  • What is marketing?
    5
  • What is marketing?
    A process (on-going; continuous)
    Based upon a solid foundation of research
    -customer, competition, external and internal environments
    Integrated
    4 key components – the 4 Ps
    6
  • 4 P’s of Marketing
    Product
    the “What” that we market
    a service, an idea, an experience, relationships knowledge (curriculum, co-curricular)
    Price
    of our product - what are our customers willing to pay?
    Place (Distribution)
    where does the exchange take place?
    what does the place offer?
    how is the product delivered?
    Promotion
    communicating with the customer about -> product, price, place
    7
  • To make Social Media work, you must have a brand message to share, you must galvanize the whole campus community, and you must find synergy between each separate key initiative.
    What is the college brand?
    What are the objectives to your integrated marketing plan?
    What are your key messages?
    What are your methods?
    How will you measure success?
    8
  • Gettysburg College
    Garthwait Leadership CenterThe GLC provides students and alumni with knowledge, experiences, and resources to be active leaders in the 21st century.
    Gettysburg College Mission StatementGettysburg College, a national, residential, undergraduate college committed to a liberal education, prepares students to be active leaders and participants in a changing world. 
    9
  • Garthwait Leadership Center
    Endowed with a $1,000,000 gift Spring 2010
    Collaborative group developed the marketing plan
    Brand for the GLC
    Visual identity
    Communications plan
    10
  • 11
  • Volunteer Leadership Summit
    The Volunteer Leadership Summit will gather the College’s key volunteers for a special opportunity to connect with other volunteers, celebrate the great work accomplished since the Commission on the Future, and meet with College leaders to picture and shape what lies ahead for Gettysburg College.
    Visual identity
    Concept
    Collaborative group/President/Senior Leaders/Committee
    12
  • 13
  • 14
  • Key Points
    Paul will provide an insider’s perspective and show how to bring together colleagues from across campus
    Collaborative both inside and outside your team
    Senior Leadership involvement
    Don’t be afraid to fail
    Have to be involved in all 4 P’s
    15
  • Brand Strategy & True Integration
    Consistent portrayal of the school experience
    Every personal and non-personal touch point
    The Fifth P: People
    Collaborative review and idea generation
    16
  • Making it work in ANY institution
    Facile social media users who will lunch with campus curmudgeons
    Senior leadership who will just let go
    A confident campus
    17
  • Case Study – St.Thomas University (STU)
    • Brand strategy for the overall institution.
    • Integrated marketing plan to boost student recruitment/awareness building for U.S. market.
    • Because STU was virtually unknown, needed to promote across multi-channels.
    • Tactics included traditional print, electronic (email and digital publications) online banner ads, social media, online recruitment sites, and ad words.
    • Coordinated efforts are tracked as part of monthly editorial schedule. Media results and online traffic reported in monthly dashboard report.
    18
  • 19
  • 20
  • “Gain perspective”
    It has universal applicability both within and beyond Canada because it speaks, first and foremost, to the inherent promise of the liberal education St. Thomas University delivers.
    For the U.S. and other international markets, this signature also speaks directly to the advantage of study outside one’s home country.
    In Canada, it speaks directly to the advantage of studying in a place “away.”
    In New Brunswick, it works to describe a compelling alternative to UNB and others.
    It is not an empty claim of institutional superiority; rather, it is a reminder of what’s important and necessary to a well-educated and effective life; it also asserts the real benefit of a STU education.
    This Signature will serve to support outreach to all constituencies of the University, including the alumni, by reminding them of the real value of what they received at STU. Its promotional power is derived from a recognizable truth about the institution; it is not hype.
    21
  • Key Messages
    STU is an extraordinary value.
    STU offers a classical education, at once timeless and relevant.
    STU provides a balanced and unhurried environment in which to strengthen the intellect and define the self.
    STU is home to great books, great ideas, and great teachers.
    STU is a community of mutual respect, understanding, and trust.
    22
  • Campaign Planning (Marketing and Media)
    Recruitment Schedule/Timeline
    23
  • Campaign Planning (Marketing and Media)
    Media Schedule
    Detailed Marketing Plan
    24
  • Editorial Schedule
    25
  • Print pieces used for recruitment
    Viewbook
    Brand messaging and prompts to visit microsite are used throughout the print pieces.
    Search Piece
    26
  • Direct Mail & Web Presence
    Messaging used in direct mail and email blast program is coordinated to information postings on microsite and Facebook.
    College Fair postcard and microsite posting
    Value postcard and microsite posting
    Community postcard and microsite posting
    27
  • Email Blasts and digital publications
    28
  • Microsite
    29
  • Banner Ads featuring pre-roll video
    30
  • Online Media/Ad Venues
    Alloy lead generation
    Facebook page
    Zinch profile and sample campaign message
    31
  • 32
  • Reporting – Monthly Dashboard
    33
  • Reporting: Email Blasts and Digital Publications
    34
  • Discussion
    Josanne DeNatale, Vice President & Co-founder Cognitive Marketingjosanned@cogmark.com
    Paul Redfern, Director of Web Communications & Marketing, Gettysburg Collegepredfern@gettysburg.edu
    35