Employability Mbo 2010 V2

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It and Business trends force a shift left towards a client centric approach towards IT and offshoring of It developement and maintenance

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  • © 2007 Capgemini - All rights reserved
  • © 2007 Capgemini - All rights reserved
  • © 2007 Capgemini - All rights reserved
  • © 2007 Capgemini - All rights reserved
  • © 2007 Capgemini - All rights reserved
  • © 2009 Capgemini. All rights reserved SPEAKER NOTES A key component of our global talent pool is our extensive Rightshore network which draws on the knowledge and abilities of 35,291 people in centre – based operations. It is a truly integrated set of industrialized centers designed for better collaboration with clients from solution crafting to final delivery, from onshore accelerated development centres, to Nearshore and Offshore Delivery centres and centres of excellence . Main languages/cultures addressed with a comprehensive network of centers (Spanish, German, French, Dutch…) 6, 025 people in onshore centers 20,111 people in offshore and nearshore centers 9,155 people in BPO centers In order to meet client demands we have rapidly grown our presence in India. From just over 200 in 2001 we now have 20,000 people which represent over 20% of Capgemini’s total number of employees. Capgemini centres operate 24/7 in accordance with the highest international standards. Through our extensive network of talent it ensures we can get the balance of the right people in the right location for the right price.
  • © 2007 Capgemini - All rights reserved
  • © 2007 Capgemini - All rights reserved
  • © 2007 Capgemini - All rights reserved
  • © 2007 Capgemini - All rights reserved
  • © 2007 Capgemini - All rights reserved
  • Employability Mbo 2010 V2

    1. 1. Employability in IT John May Learning Strategy Consultant Wageningen, 8 April 2010
    2. 2. De evolutie van de IT zorgt dat organisaties veranderen <ul><li>Kansen voor business innovatie </li></ul><ul><li>‘ Outsourcing’ van technologie zorgt ervoor dat informatie en diensten beschikbaar komen voor alles en iedereen, binnen en buiten de eigen organisatie </li></ul><ul><li>Het kiezen van gebieden waarin men kan excelleren of uitblinken, gedreven door de mogelijkheid om samen te werken en diensten en services te delen </li></ul><ul><li>Een continue interactie met de buitenwereld zorgt voor zichtbaarheid en reactievermogen en het creeren van opportunites </li></ul><ul><li>Bevrijding van “oude” IT waarden </li></ul><ul><li>Standaardisatie en vereenvoudiging van de business infrastructuur </li></ul><ul><li>Consolidatie van bestaande processen en systemen </li></ul><ul><li>Vervanging van oude “legacy “ oplossingen </li></ul><ul><li>Creëren van nieuwe flexibiliteit en beheersbaarheid </li></ul>John May - Learning Strategy Consultant 2010 Capgemini – Some rights reserved
    3. 3. De belangrijkste IT trends van dit moment John May - Learning Strategy Consultant 2010 Capgemini – Some rights reserved Real-time Integrated Business Intelligence Mastered Data Management Google-fication Mash-up Applications iPodification Role Based User Portals Rich Internet Applications Software as a Service Packaged Sector / Segment Solutions Real-Time Business Process Control Composite Applications Jericho Style Security Sensing Networks Utility Business Infra-structure Smart Business Networks Social Collaboration Tools / Wikinomics Free Agents Nation  Mashup applications iPodification Role-based user portals Rich Internet applications Smart business networks Social collaboration tools / Wikinomics Free agents nation  Real-time business process control Composite applications Real-time integrated business intelligence Mastered data management Google-fication Packaged sector / segment solutions Software- as-a-service Sensing networks Jericho style security Utility business infra-structure
    4. 4. De belangrijkste business drivers van dit moment Business Drivers John May - Learning Strategy Consultant 2010 Capgemini – Some rights reserved Integratie dienstverlening Supply chain efficientie Innovatie en klant Groei / Individualisering Klant vraag naar diensten Automatisering van de supply chain Klant centraal Veranderende business modellen Nieuwe concurrentie door internationalisering Klant gedreven business model Toenemde klant en investeerder kennis Veroudeling van de infrastructure Gebruik kapitaalgoederen Compliance Risk management improvement Vergrijzing Burger zelfservice Internationalisering Niewe producten en diensten Kosten reductie Budget beperkingen Veiligheid Kosten reductie Toenemende vraag naar compliance & risk management Verlaging van de operationele kosten operations Decentralisatie van het netwerk Markt consolidatie Environmental awareness (CO2 reductie) Financiële Instellingen Overheid Detailhandel Telecom, Media & Entertainment Energie en Chemie Industrie
    5. 5. Deze trends zorgen voor John May - Learning Strategy Consultant 2010 Capgemini – Some rights reserved <ul><ul><ul><li>Een nieuwe generatie van gebruikersinterface technologieën en samenwerkingsplatforms </li></ul></ul></ul><ul><ul><ul><li>Een op maat te maken gebruikerservaring om vrij contacten te leggen met de “buitenwereld” en hierin samen te werken, te leren en kennis te delen </li></ul></ul></ul><ul><ul><ul><li>Internationale “open” markten waar informatie over beschikbare producten en diensten snel de huidige locale “gesloten” markten overschaduwen </li></ul></ul></ul><ul><ul><ul><li>Organisties die hun processen aanpassen naar “real-time” en snellen inspelen op veranderingen aan hun “business eco systeem” </li></ul></ul></ul><ul><ul><ul><li>Succes steeds meer afhangt van de mogelijkheid snelle analyse uit te voeren en hier snel op te kunnen reageren </li></ul></ul></ul><ul><ul><ul><li>Steeds meer bijna standaard software implementaties, gebaseerd op herbruikbare business modellen uit de bedrijfstak </li></ul></ul></ul><ul><ul><ul><li>Het gebruik van virtualisatie technologieën om infrastructionele diensten te kunnen leveren. Dit is inclusief de bedrijfseigen informatiesystemen </li></ul></ul></ul>
    6. 6. Kortom een “Shift Left” in de klant beleving van IT systemen 3e lijns support Resolver Groups 1e lijns support Service Desk 2e lijns support Remote Support Service Management Problem Management Change Management Delivery Support Software distributie tools Remote tools Externe vakinhoudelijke communities verlagen kosten Shift Left John May - Learning Strategy Consultant 2010 Capgemini – Some rights reserved
    7. 7. Capgemini als voorbeeld van een internationale IT dienstverlener Mexico Mexico City U.S. Dallas Kansas City Canada Toronto Argentina Buenos Aires Chile Santiago Brazil Sao Paulo Morocco Casablanca Poland Krakow Katowice Wroclaw India Mumbai Bangalore Kolkata Pune Hyderabad Chennai China Guangzhou Kun-Shan HuaQiao Shanghai UK Birmingham Inverness Sale London Woking Australia Adelaide Spain Madrid Asturias Zaragoza Murcia Guatemala Guatemala City Finland Helsinki Philippines Manila Germany Düsseldorf Frankfurt Munich Italy La Spezia Romania Iasi Netherlands Utrecht <ul><li>30% van de medewerkers werkt off-shore </li></ul>John May - Learning Strategy Consultant 2010 Capgemini – Some rights reserved Onshore center Offshore and nearshore center BPO center France Clermont-Ferrand Grenoble Lille Nantes Paris Toulouse Saint Cloud
    8. 8. Verschuiving van Expertise <ul><li>Zowel ontwikkeling als exploitatie krijgen te maken met internationalisering </li></ul>Plan Build Run Enable Manage On-shore Off-shore Klant Contact Requirements verzamelen (Her) Ontwerp van Business processen Innovatieve technologieën en concepten Testen “ Alles” wat via het netwerk geleverd kan worden Programmering Technische beheer Functioneel beheer John May - Learning Strategy Consultant 2010 Capgemini – Some rights reserved
    9. 9. Maar ook na de crisis blijft er een tekort aan gekwalificeerde IT-ers <ul><li>Twee post-crisis Scenario’s (bron: INSEAD) </li></ul>John May - Learning Strategy Consultant 2010 Capgemini – Some rights reserved
    10. 10. IT Specialist en Architect Certification <ul><ul><ul><li>IT Architect Program </li></ul></ul></ul><ul><ul><ul><li>IT Specialist Program </li></ul></ul></ul><ul><ul><ul><ul><li>Solution Development </li></ul></ul></ul></ul><ul><ul><ul><li>Business Analysis </li></ul></ul></ul><ul><ul><ul><li>• Application Development </li></ul></ul></ul><ul><ul><ul><li>• Packaged Application Implementation </li></ul></ul></ul><ul><ul><ul><li>• Business Information Management </li></ul></ul></ul><ul><ul><ul><li>• Infrastructure Design </li></ul></ul></ul><ul><ul><ul><li>• Testing </li></ul></ul></ul><ul><ul><ul><ul><li>Solution Delivery </li></ul></ul></ul></ul><ul><ul><ul><li>Infrastructure and Applications Management </li></ul></ul></ul><ul><ul><ul><li>• Systems and Hardware Products </li></ul></ul></ul><ul><ul><ul><ul><li>o Storage systems. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>o Networking Systems </li></ul></ul></ul></ul><ul><ul><ul><ul><li>o Server. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>o Cross Systems. </li></ul></ul></ul></ul><ul><ul><ul><li>• Software </li></ul></ul></ul><ul><ul><ul><ul><li>o Application Development Products. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>o Application and Integration Middleware. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>o Data Management </li></ul></ul></ul></ul><ul><ul><ul><ul><li>o Content Management. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>o Portal and Collaboration. </li></ul></ul></ul></ul>John May - Learning Strategy Consultant 2010 Capgemini – Some rights reserved
    11. 11. European e-Comptence Framework John May - Learning Strategy Consultant 2010 Capgemini – Some rights reserved
    12. 12. [email_address]

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