#socialqi Simple Solutions for Improving Your Healthcare - final

  • 213 views
Uploaded on

This Keynote lecture was first given on September

This Keynote lecture was first given on September

More in: Business , Technology
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
213
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
1
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. #CQIToronto 9/23/2012 #SocialQI: Simple Solutions for Improving Your Healthcare Presented by: Brian S. McGowan, PhD @briansmcgowan www.SOCIALQI.com www.socialQI.com September 2012 Outline 1. Re-defining Quality 2. Why Does Healthcare Quality Suffer 3. Introducing SocialQI 4. One Part - Social Network Science 5. One Part – Behavioral Science 6. How Does SocialQI Become the New Norm in Healthcare? www.socialQI.comwww.socialQI.com 1
  • 2. #CQIToronto 9/23/2012 Re-Defining Healthcare Quality #SocialQI: Simple Solutions for Improving Your Healthcare www.socialQI.com September 2012 www.socialQI.comwww.socialQI.com 2
  • 3. #CQIToronto 9/23/2012 My Father’s Health Journey www.socialQI.com My Father’s Record www.socialQI.comwww.socialQI.com 3
  • 4. #CQIToronto 9/23/2012 Why Does Healthcare Quality Suffer? #SocialQI: Simple Solutions for Improving Your Healthcare www.socialQI.com September 2012 Problem #1: Variation www.socialQI.com http://www.healthcarereportcard.illinois.gov/mapswww.socialQI.com 4
  • 5. #CQIToronto 9/23/2012 www.socialQI.com http://www.healthcarereportcard.illinois.gov/maps Problem #2: Failure to Advance www.socialQI.comwww.socialQI.com 5
  • 6. #CQIToronto 9/23/2012 Problem #3: Overload & Filter Failures www.socialQI.com Problem #4: Lack of Information “Despite recent improvement in timely publication, fewer than half of trials funded by NIH are published in a peer reviewed biomedical journal indexed by Medline within 30 months of trial completion. Moreover, after a median of 51 months after trial completion, a third of trials remained unpublished.” www.socialQI.comwww.socialQI.com 6
  • 7. #CQIToronto 9/23/2012 Introducing #socialQI #SocialQI: Simple Solutions for Improving Your Healthcare www.socialQI.com September 2012 SocialQI www.socialQI.comwww.socialQI.com 7
  • 8. #CQIToronto 9/23/2012 One Part - Social Network Science #SocialQI: Simple Solutions for Improving Your Healthcare www.socialQI.com September 2012 Social Network Science Sidewalk Experiment Six Degrees of Separation www.socialQI.comwww.socialQI.com 8
  • 9. #CQIToronto 9/23/2012 Social Network Science www.socialQI.com Social Network Science http://www.nejm.org/doi/full/10.1056/NEJMsa066082 www.socialQI.comwww.socialQI.com 9
  • 10. #CQIToronto 9/23/2012 Social Network Science www.socialQI.com Social Network Science Unconnected Bucket Brigade Telephone Chain Military Brigades www.socialQI.comwww.socialQI.com 10
  • 11. #CQIToronto 9/23/2012 Social Network Science www.socialQI.com Social Network Science www.socialQI.comwww.socialQI.com 11
  • 12. #CQIToronto 9/23/2012 Moving to ‘Communities of Practice’ models: 1. Collective Intent 2. Share Praxis www.socialQI.com Of Networks and Communities… www.socialQI.comwww.socialQI.com 12
  • 13. #CQIToronto 9/23/2012 One Part - Behavioral Science? #SocialQI: Simple Solutions for Improving Your Healthcare www.socialQI.com September 2012 Dr BJ Fogg & The Tale of The Naked Swim www.socialQI.comwww.socialQI.com 13
  • 14. #CQIToronto 9/23/2012 Motivation x Ability x Triggers www.socialQI.com Motivation x Ability x Triggers www.socialQI.comwww.socialQI.com 14
  • 15. #CQIToronto 9/23/2012 Social Network Science + Behavioral Science = SocialQI #SocialQI: Simple Solutions for Improving Your Healthcare www.socialQI.com September 2012 Crowd Accelerated Improvement Crowd Light Desire http://bit.ly/txvpUP www.socialQI.comwww.socialQI.com 15
  • 16. #CQIToronto 9/23/2012 What does this look like? Jonathan Chu, LXD http://bit.ly/txvpUP http://youtu.be/dbPqOdYYDeQ www.socialQI.com What does this look like in science? www.socialQI.comwww.socialQI.com 16
  • 17. #CQIToronto 9/23/2012 How Does SocialQI Become the New Norm in Healthcare? #SocialQI: Simple Solutions for Improving Your Healthcare www.socialQI.com September 2012 Patient & Wellness Communities Biomedical Medical Research Communities Communities www.socialQI.comwww.socialQI.com 17
  • 18. #CQIToronto 9/23/2012 What Is vs What Could Be • Weight Watchers • Quantified Selfers Patient & Wellness • Alcoholics Anonymous • ACOR Communities • ‘being a patient’ • Patients Like Me • Isolation • #S4PM • Knowledge is power • #meded, #MDchat Medical Communities • Free-agent learners • Delta Exchange • CME credit gathering • OzmosisESP • Failed Ed. Design • Rapid Learning Systems • ‘Dose of Science’ • Mendeley Biomedical Research • Publish or Perish • Sage BioNetworks Communities • Traditional Publishing • Altmetrics • Impact Factor • Open Access www.socialQI.com Lesson 1: Rely on better technology 1. Integration: Real sustainable success will only come from our ability to engineer systems that integrate into existing activities 2. Open and Connected: Information flow & big data analytics must 3. Social: Over time knowledge will move from the individuals within the community (knowledge capital) to be shared across the community (social capital) www.socialQI.comwww.socialQI.com 18
  • 19. #CQIToronto 9/23/2012 Lesson 1: Rely on better technology 4. Incentivizes: ultimately comes down to our ability to tap into the “whats in it for them” of the community 5. Controlled: evolve simple, standard tools to govern the inflow and outflow thresholds 6. Culture: consider ways to scale up culture to enable increasing larger (but productive) communities to form www.socialQI.com Lesson 2: Evolve a new skillset 1. Credibility & Reputation: Increasingly contribution to learning and improvement will define one’s professional reputation within the community 2. Filtering & Search: We can’t just release the bottleneck of information without the new systems to govern the flow…or folks will drowned www.socialQI.comwww.socialQI.com 19
  • 20. #CQIToronto 9/23/2012 Lesson 2: Evolve a new skillset • Providing Feedback: for true collaboration, getting along should never be as important as getting things done • Self-assessment: we must engage the system with our eyes wide open…digital nature allows reflection and social nature allows norming • Critical thinking & decision making: requires us to know what we know, understand what we don’t know, and not to be paralyzed by the reality that we rarely have all of the information we need www.socialQI.com Summary Problems SocialQI Solutions Quality Variation Shared best practices Failure to Advance Peer Norming & Transparency Information New systems for Overload/Filter Failure simplifying learning Lack of Information New culture of sharing www.socialQI.comwww.socialQI.com 20
  • 21. #CQIToronto 9/23/2012 About the book title: #socialQI www.socialQI.com Q and A #SocialQI: Simple Solutions for Improving Your Healthcare www.socialQI.com September 2012www.socialQI.com 21