Please – take a    cookie!
In One Ear, Out the        OtherGetting the Most Out of Your Transitional                Workers                    Crysta...
Who are our student    employees?    Student employees at Swem:◦   Interlibrary Loan        ◦ IT◦   Circulation           ...
Discussion &                Conversation   When we go around the room, please say:    ◦ Choose your library type (academi...
Common TE Problems   The TE who complains   The TE who procrastinates   The TE who resists change   The TE who is dish...
Common TE Problems:         What this really means   The TE who will no call/no show   The TE who doesn’t have good work...
Motivating TEs 1st: ask yourself – What are we really  trying to get done (big picture)? 2nd: ask yourself – How can my ...
How do we start?   Know what                Mazlo’s hierarchy    motivates yourself        of needs   Know what    moti...
Trust & Relationships   The mutual               Build relationships    assurance that if I       ◦ Informality    go th...
Trust in Action   Do    ◦   Encourage reasonable risk    ◦   Foster autonomy    ◦   Analyze mistakes    ◦   Ask for creat...
Putting it into Action Coping with stress Encourage creativity Recognize your employees Empower your employees
Coping with Stress Help TEs break larger projects into  smaller pieces and to develop  timelines Show TEs what they are ...
Encourage Creativity Encourage others to express opinions Don’t dismiss ideas without discussion Argue all sides of an ...
Recognize Your Employees Identify behavior which consistently  exceeds requirements Say thank-you regularly Reinforce t...
Reward SMART-ly   Specific – tie a reward to a specific action   Meaningful – match the reward to the    person receivin...
Empower Your Employees Foster ownership Let TEs see how their work fits into  the grand scheme of things Give them the ...
What ideas do you have?
Resources   The Swem Student Handbook (https://    swem.wm.edu/forms/student-employee-handbook-acknowledgement)   Comple...
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Vlapf 2012 in one ear out the other

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  • Vlapf 2012 in one ear out the other

    1. 1. Please – take a cookie!
    2. 2. In One Ear, Out the OtherGetting the Most Out of Your Transitional Workers Crystal Boyce, Student Supervisor Circulation Dept., Swem Library College of William & Mary
    3. 3. Who are our student employees? Student employees at Swem:◦ Interlibrary Loan ◦ IT◦ Circulation ◦ Media◦ Administration ◦ Reference ◦ Special◦ Tech Services Collections ◦ Serials, cataloging, acquisitions, ◦ Development preservationBut who are your transitional employees?
    4. 4. Discussion & Conversation When we go around the room, please say: ◦ Choose your library type (academic, public, special, school): ◦ What your transitional employees (TEs) do:  If you have a….  Chocolate Chip Cookie: best part about supervising TEs  Oatmeal Raisin Cookie: most common problem when supervising TEs  Peanut Butter Cookie: thing you would like to see change  White Chocolate Macadamia Cookie: your choice of the above
    5. 5. Common TE Problems The TE who complains The TE who procrastinates The TE who resists change The TE who is dishonest The TE who violates library rules The unmotivated TE The TE with low morale The disloyal TE The TE with absenteeism problems The TE with personal problems The TE with personality problems
    6. 6. Common TE Problems: What this really means The TE who will no call/no show The TE who doesn’t have good work etiquette The TE who is constantly late for work The TE who calls out of work often The TE who isn’t focused on work The TE who disappears or avoids work in general The TE who hangs out with friends while working
    7. 7. Motivating TEs 1st: ask yourself – What are we really trying to get done (big picture)? 2nd: ask yourself – How can my TEs help us do this? 3rd: promise yourself – You will be as great a manager as you can be, despite whatever is happening ‘above’ you 4th: Focus on achieving extraordinary results rather than just getting things done
    8. 8. How do we start? Know what  Mazlo’s hierarchy motivates yourself of needs Know what motivates your TEs Connect your TE’s interests with your interests
    9. 9. Trust & Relationships The mutual  Build relationships assurance that if I ◦ Informality go the extra mile ◦ Open-door policies for you, when it’s ◦ First names your turn, you are  Make everything a going to go the WIN-WIN extra mile for meGive away all the credit, take all the blame!
    10. 10. Trust in Action Do ◦ Encourage reasonable risk ◦ Foster autonomy ◦ Analyze mistakes ◦ Ask for creative solutions ◦ Praise winning ways Don’t ◦ Criticize in public ◦ Use a “do as you’re told” approach ◦ Sabotage or ambush your TEs
    11. 11. Putting it into Action Coping with stress Encourage creativity Recognize your employees Empower your employees
    12. 12. Coping with Stress Help TEs break larger projects into smaller pieces and to develop timelines Show TEs what they are accomplishing and WHY it matters
    13. 13. Encourage Creativity Encourage others to express opinions Don’t dismiss ideas without discussion Argue all sides of an issue Challenge the status quo Be thankful for small ideas – they may be the start of something big
    14. 14. Recognize Your Employees Identify behavior which consistently exceeds requirements Say thank-you regularly Reinforce the kinds of behavior you want repeated Recognize individuals publicly Celebrate successes as a team
    15. 15. Reward SMART-ly Specific – tie a reward to a specific action Meaningful – match the reward to the person receiving it – what would they want? Attainable – reward small achievements Relevant – related to the rewardable behavior Timely – reward quickly after the rewardable behavior
    16. 16. Empower Your Employees Foster ownership Let TEs see how their work fits into the grand scheme of things Give them the freedom (aka, trust) to do their jobs Offer mentorship when appropriate
    17. 17. What ideas do you have?
    18. 18. Resources The Swem Student Handbook (https:// swem.wm.edu/forms/student-employee-handbook-acknowledgement) Complete Guide for Supervisors of Student Employees in Today’s Academic Libraries by David A. Baldwin and Daniel C. Barkley. 2007 The X-Factor: Getting extraordinary results from ordinary people by Ross Reck. 2001 Motivating Employees for Dummies by Max Messmer. 2001 Effective Management of Student Employment by David A. Baldwin, France C. Wilkinson, and Daniel C. Barkley. 2000 Managing Student Assistants: A how-to-do-it manual for librarians by Kimberly Burke Sweetman. 2007 “Managing Student Employees” by Alberta Davis, Emily Okada, Rebecca Stinnett, and Bara Swinson. Indiana Libraries, vol. 24, no. 1

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