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We package consumer electronics
installation for you, letting your
customer choose the date and time
of installation
Fast and flexible
home installation services
that enable you to simply focus
on enjoying your life. enjoy your free tim e
Who is Zip?
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1 Hour Customer
Next Day
Appointment Chooses
Appointment
Arrival Appointment
Upgrades
Window Date & Time
E-tailers
True Live Call
Real Time
Sales Program
Nationwide Center with
Scheduling
that mitigates
Coverage no IVR
for Customers
Nexus claims system
including PR, AK HI and
major Canadian cities
Elegantly
Live Chat $10M per
Designed
Support incident
Sales Vouchers
during web insurance
scheduling coverage
for retail
bricks and mortar sales
Why is Zip Different?
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Zip Product Offering Overview
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WE WILL:
box, DVD player or gaming system) to your TV
show you how to operate your new system
home and neatly organize all cables
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TV tabletop – setup PAGE 5

WE WILL:
install pre-purchased mounting bracket to standard
wood, masonry or drywall and mount TV on the
bracket
box, DVD player or gaming system) to your TV
conceal audio/video wires within the wall or with
molding
show you how to operate your new system
home and neatly organize all cables
TV on wall – mount and setup
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WE WILL:
connect pre-purchased home theater speakers
box, DVD player or gaming system) to your TV
show you how to operate your new system
home and neatly organize all cables
NOTE: TV setup and installation is sold separately.
Does not include speaker mounting and wire
concealment
Home Theater – setup
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WE WILL:
theater speakers
box, DVD player or gaming system, etc) to your TV
conceal audio/video wires within the wall or with
molding
show you how to operate your new system
home, and neatly organize all cables
NOTE: TV setup and installation is sold separately.
Home Theater – mount and setup
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WE WILL:
NOTE: We will leave your product in the original package.
If you wish to have the product unpacked or installed,
that will require an additional purchase of a Zip setup or
installation package. Delivery is made within a 50 mile radius.
Delivery
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WE WILL:
NOTE: If you are recycling a television that weighs over 40
pounds, please let us know. This will require two technicians.
Zip Express Installation will not be responsible for any data
destruction on components with a hard drive or memory
personal data.
Electronics Recycling
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WE WILL:
your existing high speed internet connection
prevent unauthorized access
devices or printers for automatic connections
information for your safe keeping
home and neatly organize all cables
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WE WILL:
make suggestions regarding cabling and power
needs
computer or laptop
operating system to complete its installation
your new PC
your home and neatly organize all cables
Computer – in-home setup and training
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Invitation to schedule installation from ZIP
From: installation@zip.com
To: Chris_Customer@comcast.net
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Dear Chris,
Thank you for inviting ZIP into your home to install your new TV purchased from Acme.com. We invite you To schedule
Your service to begin enjoying your new purchase. Imagine enjoying your favorite shows with a perfectly-installed to
And having all the remotes and electronic components working together.
To choose your installation time, simply call 800-123-4567 and speak to a representative or log on to zip.com/schedule
appointment.
More copy to be placed in here with details of the offer. Information on how easy it is to access the site and choose
the guest’s most convenient appointment time.
If you ever have a question or concern, please contact us at:
Your Installation Code
800-123-4567.
1234-5678-9012
scheduling customer signs upon completion survey
email/call
of service
Customer Interaction – Post Sale
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Zip express installation offers a solution to prevent tens
of millions of dollars in returns
The average return rate on Consumer
27% 95% of returns can be combatted with
Buyer’s proper set up and education
Remorse
Quick, professional installation ensures
customer satisfaction of the CE purchase
68% while making it less inviting to return an
5% installed device
No Trouble Found
Defective (NTF)
1% NTF reduction = $
SOURCE: ACCENTURE 2008
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zipinstallation.com
Next Steps
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