2012 Windstream Overview[1]


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2012 Windstream Overview[1]

  1. 1. Experience The Windstream Advantage© 2012 Windstream Communications, Inc.
  2. 2. Solutions for [Insert Customer Logo Here]2
  3. 3. Agenda Why Windstream? Company Overview Industry Awards and Recognition Financial Highlights Industry Focus Nationwide Presence. Local Support. Smart Solutions. Personalized Service. Engineering Excellence Building Relationships: Customer Care and Network Operations Experience The Windstream Advantage3
  4. 4. Why Windstream? We are a nationwide, enterprise-focused communications and technology service provider with a commitment to be our customers’ trusted advisor. By being more attentive than our competitors, we deliver the right combination of smart solutions and personalized service.4
  5. 5. Company Overview Advanced Communications & Technology Solutions S&P 500 Company with $6 Billion in Annual Revenue More than 450,000 Business Customers Nationwide 4 Out of 5 FORTUNE 500 Customers Served More than 115,000 Fiber Miles Enterprise-Class Data Centers Over 150 Offices Across the U.S. Approximately 14,500 Employees 6 Enterprise Repair and Network Operations Centers5
  6. 6. Industry Awards and Recognition Frost & Sullivan Deloitte Internet Telephony Technology Marketing Customer Value List of Growing TEM Excellence Award Corporation (TMC) Enhancement Award Companies Cloud Computing Recognized for Excellence Award Recognized for our hybrid Named to Deloittes 2011 PINNACLE’s VoIP services, such as Technology Fast 500 list achievements in advancing Recognized for most integration between IP for the third consecutive TEM solutions and effectively leveraging cloud trunks and legacy PRI year, and the fifth time in providing quality solutions computing to bring new, (primary rate interface) total. Ranked #423 of 500. in the marketplace. differentiated offerings to services, thereby putting market. customers on the migration path to value-added IP services.6
  7. 7. Financial Highlights WIN  NASDAQ: WIN  Revenue: $6.2B  Operating Cash Flow: $2.4B  Capital Investment: $892M  Expected Capital Investment: $950M – $1.05B in 2012 Pro forma for all acquisitions, including PAETEC for 2011. Operating cash flow defined as operating income before depreciation and amortization excluding the impact of restructuring charges, pension expense, and stock based compensation.7
  8. 8. Industry Focus Higher Education Government Financial Services  City of Newport  Georgetown  HSBC Bank Beach University  M & T Bank  Commonwealth of  Princeton University Massachusetts  Wachovia Securities  University of Financial Network,  Pulaski County Kentucky LLC Assessors Office Healthcare Hospitality  Arkansas Childrens  Cooper Hotels Hospital  Tempus Resorts  MedStar Health  The Palms South  St. Peters Hospital Beach Hotel8
  9. 9. Nationwide Presence. Local Support.9
  10. 10. Smart Solutions. Personalized Service.Data Solutions Voice Solutions Internet Services Data Center ServicesVoIP & Data Bundle Business Lines Business Class High- Enterprise Data CentersHosted VoIP & Data ISDN-PRI Speed Internet Disaster Recovery as aBundle Long Distance/Toll-Free T1 Dedicated Internet ServiceT1 Bundle T1 DCS Ethernet Internet ColocationMPLS VPN/VLAN Key System Extra Connect WiFiManaged Network Security HotspotManaged RouterWireless Data BackupPrivate LineCloud Computing Managed Services Equipment Solutions Additional ServicesPublic Cloud Hosting Communications Systems Web & Email HostingPrivate Cloud Network Services Routers Fax-to-EmailHybrid Cloud Security Switches Audio/Web ConferencingCloud Storage OS Management Wireless LAN Internet Security Middleware Management Security Online Backup Database Management Financing Computer Support & Storage Maintenance & Warranty Repair10
  11. 11. Engineering Excellence Analyze Develop Design Implement Highly skilled, dedicated resources structured to engineer personalized solutions Experienced in crafting custom solutions across verticals Cost-effective, holistic solutions considering your specific needs Consistent process for ensuring quality designs and implementing timely solutions11
  12. 12. Building Relationships: Customer CareMore Than 400 Empowered Customer Care Representatives  Located nationwide: Cedar Rapids, IA; Charlotte, NC; Greenville, SC; Little Rock, AR and Rochester, NY  Aim to resolve your issues in a single call – low transfer rates  Answer billing inquiries and perform invoice reviews  Provide segment-specific knowledge  Offer current product and solution information  Process service order requests12
  13. 13. Building Relationships: Network OperationsHighly Trained Enterprise Repair Center Technicians  Customer advocate for repair issues  Troubleshoot issues if they occur  Provide technical support to solve service inquiriesProfessional Network Operations Center  Monitors alarms on voice, data and fiber networks  Maintains security and integrity of the network  Reviews and coordinates scheduled maintenance activitiesExperienced Enterprise Repair Answer Team  Performs first-level technical troubleshooting and first-call resolution  Strives to answer calls within 20 seconds  Constructs a detailed trouble ticket and provides status updates13
  14. 14. Experience The Windstream Advantage Fiber Ready. We offer more than 115,000 miles of fiber to provide you with faster, more reliable service nationwide. A Proven Track Record. We have a reputation for keeping businesses connected. Our industry expertise encompasses the areas of healthcare, financial services, hospitality, retail, education, government, and more. Smart, Secure Solutions. Whether you run a small business or a multi-location enterprise, we will work with you to develop a customized solution to meet your needs. Exceptional Customer Care. We have local technicians in your community to provide the highest level of service. If you need technical support, or just have a question about your services, our support team is available 24 x 7.14