Be the first to like this
Taiichi Ohno, the architect of the Toyota Production System, compared workplace teamwork to passing a baton. He said companies could learn a critical lesson from runners passing a baton. He called the lesson “mutual assistance teamwork” where team members support each other, as a runner waiting for the next stage of the race would react to the runner in the previous stage, who might be struggling, and reach back to provide support and execute a clean handoff. These slides by Toshiko Narusawa, co-author with John Shook of Kaizen Express, illustrate Taiichi Ohno’s comparison and why he used a track relay race for his example, instead of a swimming relay.