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LISTENING SKILLS

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The document discusses the five stages of the listening process: receiving, understanding, remembering, evaluating, and responding. It also covers styles of listening like empathic vs objective listening and active vs inactive listening. Finally, it discusses how nonverbal communication, language, culture and other factors influence listening and communication.

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Purposes and Payoffs of Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],Purposes Payoffs
Stages of Listening Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stages of Listening - Receiving ,[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
[object Object],[object Object],[object Object],[object Object],[object Object],Stages of Listening - Understanding
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Stages of Listening - Remembering Microsoft Image
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Stages of Listening - Evaluating
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Stages of Listening - Responding
[object Object],[object Object],[object Object],[object Object],Implications of the Model of Listening Microsoft Image
Styles of Listening Empathic and Objective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Styles of Listening Nonjudgmental and Critical ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Styles of Listening Nonjudgmental and Critical ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Styles of Listening Surface and Depth ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Styles of Listening Active and Inactive ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Culture and Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Gender and Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],… Verbal Communication Nonverbal Communication is Used to… Microsoft Image
When Communicating Electronically... ,[object Object],[object Object],[object Object],[object Object],:-) :-( * :- >- {} {{{***}}} ;-) <G>
Meaning Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Messages and Meanings (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Message Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Messages Vary in Politeness ,[object Object],[object Object],[object Object],[object Object]
Messages and Netiquette ,[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Messages and Netiquette (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
 
Messages Vary in Inclusion ,[object Object],[object Object],[object Object]
Messages Vary in Directness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Messages Vary in Assertiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
 
Principles for Increasing Assertive Communication ,[object Object],[object Object]
Communicate Assertively ,[object Object],[object Object],[object Object],[object Object],Microsoft Image
Language Symbolizes Reality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Language Symbolizes Reality (continued) ,[object Object],[object Object],[object Object],[object Object],Microsoft Image
Language Expresses Both Facts and Inferences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Facts and Inferences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Language Expresses Both Denotation and Connotation ,[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Language Can Criticize and Praise ,[object Object],[object Object],[object Object],Microsoft Image
Language Can Criticize and Praise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Language Can Criticize and Praise ,[object Object],[object Object],[object Object],[object Object],[object Object]
Language Can Obscure Distinctions ,[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
 
Language Can Obscure Distinctions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Language Can Confirm/Disconfirm ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
 
Language Can Confirm/Disconfirm ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Functions of Nonverbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Body Communication ,[object Object]
Body Communication ,[object Object],[object Object],[object Object],Microsoft Image
Facial Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Facial Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Facial Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Eye Communication: Eye Contact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Eye Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Touch Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Paralanguage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Functions of Silence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Spatial Messages Proxemic Distances
Spatial Messages Theories About Space ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Spatial Messages Territoriality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Microsoft Image
Spatial Messages Territoriality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Artifactual Communication ,[object Object],[object Object],[object Object],Microsoft Image
Olfactory Communication ,[object Object],[object Object],[object Object],[object Object],Microsoft Image
Temporal Communication ,[object Object],[object Object],[object Object],Microsoft Image
Nonverbal Communication and Culture ,[object Object],[object Object],[object Object],[object Object]
Nonverbal Communication and Culture ,[object Object],[object Object],[object Object],Microsoft Image
Nonverbal Communication and Culture ,[object Object]

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