1. What’s different about UX
for the internet of things?
ThingsCon 2015
Claire Rowland - @clurr Image: Disney Movie Year
2. Hello :)
- Independent UX and product
consultant
- Lead author: “Designing
Connected Products: UX design
for the consumer internet of
things” (due May 2015)
3. My grandfather could probably have told you how many electric
motors he owned. There was one in the car, one in the fridge, one
in his drill and so on.
My father, when I was a child, might have struggled to list all the
motors he owned (how many, exactly, are in a car?) but could have
told you how many devices were in the house that had a chip in.
Today, I have no idea how many devices I own with a chip, but I
could tell you how many have a network connection. And I doubt
my children will know that, in their turn.
Benedict Evans
http://ben-evans.com/benedictevans/2014/5/26/the-internet-of-things
4. Visions of IoT often look like this
http://www.digitaltrends.com/home/heck-internet-things-dont-yet/
5. …but the reality can be more like this
‘It’s a bit glitchy but it’s OK, you just have to be in
the room at the same time’.
Actual review of a connected home system
8. Image: Nissim Farim
We don’t (yet)
expect Things to
behave like the
Internet
The average consumer is
going to find it very strange
when objects take time to
respond, or lose instructions.
11. Mass market
products should
- Solve a real problem people
have (value)
- Offer a good solution
(desirable, usable)
- Come at a cost (financial,
effort) that feels in proportion
to the value
12. Product Tool
In areas where they don’t have expert knowledge or are short on time
consumers need products, not tools
18. Connectedness requires users to think
about system models
Which bit does what? Where does code run? What fails/still works if connectivity is lost?
19. You can explain the system model...
BERG Cloud bridge: transparent network comms
20. Or you can make
the conceptual
model simpler
Users will get more
familiar with connected
products… but not for a
while
21. Using it:
Interusability: coherent UX across the
system
Cross-Platform Service User Experience: A Field Study and an Initial Framework. Minna Wäljas, Katarina Segerståhl, Kaisa
Väänänen-Vainio-Mattila, Harri Oinas-Kukkonen MobileHCI'10
37. Tesler’s law of the conservation of complexity:
As you make the user
interaction simpler you
make things more
complicated for the
designer or engineer
Larry Tesler, former VP of Apple