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2012.04.09 - IBM SmartCloud Enterprise+
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2012.04.09 - IBM SmartCloud Enterprise+


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Presentation de IBM SmartCloud Enterprise +

Presentation de IBM SmartCloud Enterprise +

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  • 1. IBM SmartCloud Enterprise+Enable enhanced value and reduced riskwith a managed cloud infrastructure © 2012 IBM Corporation
  • 2. Today’s organizations strive to fuel business growth by unlocking thevalue of technology.:This growth-driven approach pressures IT executives to • Provide an agile, cost-effective infrastructure that can enable more nimble business processes and models with flexible, scalable operations • Keep the infrastructure up and running, mitigating disruptions to the business • Control costs and have greater transparency to the budgetary and operational impacts of decisions • Mitigate financial, operational and customer marketplace risk • Demonstrate how their decisions deliver value back to the business2 © 2012 IBM Corporation
  • 3. IT executives are facing inefficiencies in their traditional data centers,making it difficult for them to meet business demands.Common challenges with traditional server environments include: • Low utilization of servers • Having to dedicate a substantial number of servers within a typical IT environment to handle peak loads • Finding instant access to available IT infrastructure resources (software packages and platforms) to meet unexpected loads from new business initiatives • Extensive, arduous labor-intensive process to procure, build and maintain servers • Long deployment times • Mismatched development/test and production environments • High operational and cost inefficiencies due to lack of standardization3 © 2012 IBM Corporation
  • 4. New technologies such as cloud computing can help IT executivestransform their infrastructure to support business growth.:Investing in cloud can help you • Reduce operational, infrastructure and startup costs • Speed time to market through increased efficiency and automation • Scale operations to meet market dynamics and business strategy • Reduce complexities in managing virtualized environments • Improve security of business and infrastructure functions • Eliminate downtime and deliver on application service- level agreements (SLAs)4 © 2012 IBM Corporation
  • 5. While a cloud infrastructure can drive business innovation, it canalso demand a lot from your IT resources.Challenges facing the IT department when considering cloud: • The inability to focus on new implementations because of the resources required to simply maintain the existing infrastructure • Operational risks, including high costs of down time, human error and providing inconsistent service quality • Lack of access to needed skills and resources that align to enterprise needs, including service-level agreements • The uncertainty of how to properly use cloud to deliver true business value and how to get started To help you get started, you need to work with a team who understands the potential of cloud and is experienced in implementing the technology.5 © 2012 IBM Corporation
  • 6. IBM can help you more quickly realize the benefits of cloud with ourSmartCloud Enterprise+ offering.IBM SmartCloud Enterprise+ provides access to a managed, hosted cloudenvironment that is designed to provide: • A robust cloud infrastructure that includes resources commonly used by enterprises to reduce costs and operational risks • More flexible configuration options to facilitate differentiation for competitive advantage • Enterprise-class capabilities to accelerate cloud adoption and improve time to value • Committed service-level agreements (SLAs) aligned to business and usage requirements to increase accountability for response time and availability With our expertise in cloud consulting, migration and integration, we can help you identify the right point for getting started with IBM SmartCloud Enterprise+, based on your unique needs and business processes.6 © 2012 IBM Corporation
  • 7. IBM SmartCloud Enterprise+ can provide higher levels of security,reliability and control. Security. IBM SmartCloud Enterprise+ includes enhanced physical security, intrusion protection systems and vulnerability scanning. Reliability. IBM SmartCloud Enterprise+ is based on the IBM Tivoli® management platform with around-the-clock monitoring and management of the infrastructure to help enable us to build resiliency into your cloud server environment. Control. The web-based SmartCloud Enterprise+ service management platform can enable authorized users to log on at any time from any place to monitor, manage and control the virtual environment.7 © 2012 IBM Corporation
  • 8. IBM SmartCloud Enterprise+ has been designed to supportenterprise-class workloads and includes a full suite ofmanaged services. IBMSmartCloud Enterprise+ Management, support Security Availability and Technology Payment and and deployment and isolation performance platform billing Enterprise Enterprise B A B Hosted private cloud Shared cloud services • Shared or dedicated managed environments • Cloud-based ITIL processes such as image • Shared management environments lifecycle management, asset and license • Standard set of software images (operating management and configuration management system, middleware, databases) offered in • Architecture designed to support workloads fixed sizes and service-level agreements requiring a highly available infrastructure (SLA) packages • High-speed Tier 1 storage option8 © 2012 IBM Corporation
  • 9. IBM SmartCloud Enterprise+ leverages IBM’s Common CloudManagement Platform to enable automation and self service. IBMSmartCloud Enterprise+ Security and resiliency Cloud service consumer Business Process as a Service User Application Software as a Service Cloud Interface programming Platform as a Service IBM service services interface delivery Infrastructure as a Service Virtualized infrastructure – server, storage, network and facilities Client-retained in-house IT Pricing and rating Common BSS Offering management Customer management cloud Business Order management Entitlements Subscriber management management support system Accounting and billing Invoicing Peering and settlement Service Development Portal platform Contract management SLA reporting Service offering catalog Cloud administrator (IBM or client) Metering, analytics and reporting Service delivery catalog OSS Operational Service templates Service automation management Business units support system Service request management Configuration management Image lifecycle management Provisioning IT asset and license mgmt. IT service-level management. Monitoring and event Incident, problem and change Capacity and performance Client business management management management partners Common cloud portal9 © 2012 IBM Corporation
  • 10. A self-service web portal is designed to provide more rapid accessto the IBM SmartCloud Enterprise+ environment.You activate your service through the client portal. Capacity Service Software Managed (server and category image services Client storage) PortalExample Capacity Service category Software image Managed services 64-bit IBM System x® 99.5 Silver service-level RHEL Linux 5.4 Operating system virtual machine agreement IBM DB2® Enterprise 8 central processing 24-hour service Edition v9.7.1 unit, 16 gigabytes (GB) request fulfillment random access memory (RAM), 384 GB storage10 © 2012 IBM Corporation
  • 11. IBM SmartCloud Enterprise+ can offer virtual machine capacityoptions for both the x86 and IBM Power Systems platforms. 32-bit configurations 64-bit configurations x86 options Small Med Large Small Med Large XL Virtual CPUs 1 2 4 1 2 4 8 Virtual memory (gigabytes) 1 2 4 2 4 8 16 Instance storage 64 128 192 64 128 192 384 (gigabytes) 64-bit configurations IBM Power Systems™ options Small Med Large XL Jumbo Virtual CPUs 1 2 4 8 16 Virtual memory (gigabytes) 2 4 8 16 32 Instance storage 64 128 192 384 512 (gigabytes)11 © 2012 IBM Corporation
  • 12. Solution includes the following service quality levels that helpenhance flexibility and increase return on investment. Virtual machine (VM) availability Package Infrastructure services service-level agreement • 32-bit and 64-bit IBM System x® – Microsoft Windows and Linux Bronze 98.5% • 64-bit IBM Power Systems™ - IBM AIX® • Pre-defined selectable VM sizes (CPU1, memory, storage) • 24-hour service request fulfillment • VM mobility within a virtual cluster Silver 99.5% • 24-hour service request fulfillment • Automated restart on VM failure Gold 99.7% • 48-hour total service request fulfillment • Storage replication across different physical storage Platinum 99.9% devices • 72-hour total service request fulfillment1 CPU – central processing unit12 © 2012 IBM Corporation
  • 13. IBM SmartCloud Enterprise+ can deliver a more robust cloudenvironment in hours, based on our experience in automation.Steps for creation of a virtual machine (VM) in SmartCloud Enterprise+ • Customer requests VM through the cloud web portal • Virtual machine – virtual resource provisioning of server and storage resources • Execution of automated tooling for preparation of operating system. Examples: Patching operating system (OS) to current levels Install, configure and test agents (for example, monitoring and backup) Security scans • Registration into management tools. Examples: Asset – VM and installed software ID and password – maintain password policy including revalidation Compliance – contain records of full compliance to security policies and standards • Verification by IBM Delivery Executive and turnover to customer for use OS VM provisioing Registration Verification configuration Client Portal SCE+ unique13 © 2012 IBM Corporation
  • 14. IBM SmartCloud Enterprise+ provides a standardized set of operatingsystem and software images to help reduce complexity and cost. These software images can be made available for the appropriate operating systems: • x86 operating system (VMWare ESXi 4.1) Red Hat Enterprise Linux 5.4 – 5.6 (32 and 64 bit) Microsoft Windows Server 2003 R2 Standard Edition (32 and 64 bit) Microsoft Windows Server 2008 R2 Standard Edition (64 bit) • IBM Power Systems™ operating system (IBM PowerVM®) IBM AIX® 6.1 IBM and non-IBM software can be included in the service catalog at your request: Microsoft SQL Server Apache Tomcat V5.5 Oracle 10.2 Oracle Weblogic V10.3 Oracle DB 11g EE Apache HTTP V2.2 IBM DB2® EE V9.7 Microsoft .Net 3.5 IBM WebSphere® MQ V7.0 Microsoft Internet Information Server14 © 2012 IBM Corporation
  • 15. The SmartCloud Enterprise+ environment is supported by acomprehensive set of managed services and tools. Monitoring and management of ITIL-based managed services Supporting managed services operating systems (OS) enable more consistent and to enable additional efficient service management management and resiliency Monitoring and patch Service catalog Management above the management of OS components Service request – activation and operating system (such as Antivirus on Microsoft deactivation (SA&D) database and middleware) Windows OS Accounting Incident, problem and change • Monitoring and response of software licenses management to alerts OS-level security and compliance Event management • Patch management • Security policy Configuration management Vulnerability management for the management and managed environment Asset management compliance support • Scanning using IBM Base audit support for the security services environment and regulatory • Response to alerts program management and events15 © 2012 IBM Corporation
  • 16. We have implemented SmartCloud Enterprise+ security controls thatmeet today’s industry best practices at the management layer.Our solution includes: • Security-rich building blocks from IBM IES4 IBM’s experience with outsourcing: certification IBM Service Manager (ISM) Based on IBM global virtualization reference architecture Annual IBM internal • Out-of-band network for access to SAS701 security management infrastructure audits Management standards • Regular validation of security parameters layer security and policies • Strict adherence to IBM corporate patch and vulnerability scanning management practices IBM ESA2 IBM ASCA3 • IBM standard processes using global delivery certification certification framework efficiencies • Hosting in a Tier-3 data center1 Statement on Auditing Standards (SAS70)2 Evaluation of shared application (ESA)3 Application Systems Control and Auditability (ASCA)4Inter-Enterprise Services (IES)16 © 2012 IBM Corporation
  • 17. Our SmartCloud Enterprise+ environment adopts IBM best-of-breedsecurity controls to help provide security across the managed layer.These include: • International Organization for Standardization (ISO) ISeC and International Electrotechnical Commission (IEC) security 27001/2-based information security controls (ISeC) agreements that support industry and regulatory requirements Automated • Hardened operating system (OS) images, regularly Secure patch validated to ISeC controls with optional host-based SA&D Managed management intrusion detection system (HIDS) and host-based intrusion prevention system (HIPS) layer security • Middleware configured in a security rich manner, based on ISeC specifications • Automated validation of ISeC security controls Antivirus • Automated processes for Service Activation and IBM ERS1 (Windows) Deactivation (SA&D) and patch management • Standard identity federation methods to support existing enterprise directory1 Internet Emergency Response Service (ERS)17 © 2012 IBM Corporation
  • 18. IBM SmartCloud Enterprise+ brings production storage capabilitiesto a cloud environment. Storage capabilities include: 1 storage tier: block-based, enterprise-grade, high performance storage area network (SAN) – San Volume Controller (SVC)+ IBM XIV® Storage System 4 virtual machine storage sizes • Small (64 gigabytes [GB]), medium (128 GB), large (192 GB) and extra large (384 GB) Additional storage can be allocated in 32-GB increments Redundant fibre channel SAN storage infrastructure Scheduled and ad hoc local data protection and backups Data replication for frame level redundancy* Use of advanced storage management tools from IBM Research to provide better capacity planning and storage placement • SPARK – Analytics for SVC provision and planning • SAGE – Automated Information lifecycle management policy engine*Platinum service-level agreement only18 © 2012 IBM Corporation
  • 19. IBM SmartCloud Enterprise+ also includes networking options tosupport your environment. Networking capabilities include: • Redundant 10 GBps local area network (LAN) • Multi virtual local area network (VLAN) • Virtual private network (VPN) over Internet and/or Site-to-Site VPN or dedicated network connection • Managed firewall • Dedicated network intrusion • Static IP addresses on customer’s network • Software load balancer (IBM WebSphere® Edge) • 3 network interface cards: customer, IBM administration and backup • Customer network traffic segmented using secure VLANs19 © 2012 IBM Corporation
  • 20. The flexibility built into IBM SmartCloud Enterprise+ facilitatesdifferentiation that can help you gain competitive advantage.Our solution allows you to configure thecloud to your specific needs, such as: • Customization of the cloud from both IT and service perspectives • Choices of operating system and standardized prebuilt software images, or the option to build your own catalog of custom images • Access to online support tools and experts around the clock20 © 2012 IBM Corporation
  • 21. Pain Points (1 of 2)SCE+ helps clients address these common business pain points. Pain Point Business Impact Feature and Benefit High up-front investment Cost prohibitive to leverage  Flexible deployment models allow for no up- to leverage enterprise enterprise class features front investment class hardware and  Enterprise class platforms (x and p Series) storage and Tier 1 XiV storage available for robust customer workloads Need for a production Many cloud providers  Availability SLA to support production level service level provide infrastructure only applications agreement SLA  IBM provides above hypervisor services, which allows for the availability of a VM as compared to just the underlying infrastructure Need rapid access to Rapid access to  Automated service activation allows for infrastructure infrastructure provides reduced provisioning times ability to be agile and  Self service portal avoids complex process for respond to changing service requests business conditions  Flexible deployment models avoid lengthy procurement cycle21 © 2012 IBM Corporation
  • 22. Pain Points (2 of 2)SCE+ helps clients address these common business pain points. Pain Point Business Impact Feature and Benefit Lack of standardization High level of IT complexity  Leveraging standardized images and driving management costs architecture reduces complexity and cost of management  Allowing IBM to select components for an enterprise class cloud solution that reduces time to market Complex service Drives high costs for  SCE+ automates complex service activation, activation process administration and reducing errors and manual processes implementation  Increased time for service activation Lack of skilled A fully managed, ITIL-  Fully managed services based on ITIL resources for cloud based service provides practices provide governance and control to implementation and end-to-end governance support enterprise class workloads management and service management  Standardized tooling and reporting reduces complexity of a fully managed environment22 © 2012 IBM Corporation
  • 23. Value PropositionThe benefits of the solution approach are enabled by IBM’s applied insight and experience. IBM SmartCloud Enterprise+ Benefits Quality • Automated provisioning reduces execution of manual tasks for virtual machine creation to increase the speed of environment creation and reduce errors • Solution designs assisted by assessment tools that analyze workload readiness for cloud and Industry and the value of migration Technology • Eleven cloud laboratories collaborating and innovating on first-of-a-kind solutions targeted at Expertise specific industries • Flexible delivery options including private clouds, shared clouds, and purpose built Adaptability, infrastructure Flexibility • Common Cloud Management Platform enables adoption of new cloud services as needs grow Risk • High levels of security isolation built on secure building blocks from IBM’s experience in Management outsourcing and based on jointly developed security policies during transition • Cost of computing reductions through the use of appropriate delivery models that automate Financial common operations and administrative tasks Value • CapEx and OpEx investment reductions with services that include hardware and software choices23 © 2012 IBM Corporation
  • 24. You can leverage cloud with more certainty by working with IBM, anindustry leader in enterprise-class cloud solutions.IBM can offer: • Thought leadership in cloud standards, optimization and integration • Comprehensive portfolio of time-tested, enterprise- class solutions including software, hardware and services • The ability to architect and provide offerings based on IBM’s ITIL best practices • A more reliable and scalable environment designed specifically for enterprise use with the ability to help secure your customized images and instances • Expertise and best practices gained from years of experience managing and operating security-rich enterprise data centers around the world, including our own • Industry-leading migration services to facilitate your transformation to cloud24 © 2012 IBM Corporation