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Public Sector Digital: What Does The Future Hold?
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A short overview of the big trends and themes in digital and how these are colliding with government and the public sector. Presented at Scottish Public Sector and Digital Technology, March 2014.

A short overview of the big trends and themes in digital and how these are colliding with government and the public sector. Presented at Scottish Public Sector and Digital Technology, March 2014.

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Public Sector Digital: What Does The Future Hold? Presentation Transcript

  • 1. @clry2 Public sector digital: What does the future hold? 19 March 2014 Scottish Public Sector and Digital Technology Sun Oracle Executive Briefing Centre, Linlithgow Chris Yiu Director of digital participation, SCVO
  • 2. 10 years ago Didn’t exist Facebook Twitter Instagram YouTube Dropbox WhatsApp
  • 3. 20 years ago Didn’t exist
  • 4. 30 years ago TCP/IP was one year old The World Wide Web hadn’t been invented
  • 5. Back to today…
  • 6. Our ambition is for Scotland to be a world-leading digital nation by 2020 Scottish Government http://www.scotlandsdigitalfuture.org/
  • 7. Digital Scotland Connectivity Digital participation Digital economy Digital public services http://www.scotland.gov.uk/Topics/Economy/digital
  • 8. Back to the future…
  • 9. Smaller Better Faster Stronger Remaking government for the digital age
  • 10. Three big themes Two mega trends 1 2 A B C
  • 11. Ubiquity 1
  • 12. Technology at work vs at home Better Worse About the same 37% 40% 23% http://www.policyexchange.org.uk/publications/category/item/smaller-better-faster-stronger Public sector staff
  • 13. 77 63 23 37 ? Jan 2013 Jan 2014 Desktop MobileVisits to GOV.UK, % https://gds.blog.gov.uk/2014/01/08/when-will-more-people-visit-gov-uk-using-a-mobile-or-tablet-than-a-pc/ Jan 2015
  • 14. Openness 2
  • 15. Make things open: it makes things better Government Digital Service https://www.gov.uk/design-principles
  • 16. Open source standards data policymaking government
  • 17. http://www.opengovpartnership.org/
  • 18. Digital first A
  • 19. Software is eating the world Marc Andreessen http://online.wsj.com/news/articles/SB10001424053111903480904576512250915629460
  • 20. Digital by default https://www.gov.uk/government/publications/digital-efficiency-report Telephone Post Face-to-face £ x20 £ x30 £ x50
  • 21. Great expectations
  • 22. Levers and dials Gubbins Machinery Specific Common Small pieces, loosely joined https://fodengrealy.com/how-new-technology-will-change-the-mechanics-of-government-services
  • 23. Total data B
  • 24. In God we trust. Everyone else, bring data W. Edwards Deming
  • 25. Digital by default Testable by default
  • 26. Insights Privacy Trust Big data, open data
  • 27. Leadership C
  • 28. Factors of success Factors of failure Senior management interest and desire to change Data quality Technology infrastructure and systems Senior management interest and desire to change 32% Internal leadership 30% Alignment of organisational structure and goals 21% 23% 21% 22% http://www.mckinsey.com/Insights/Business_Technology/Bullish_on_digital_McKinsey_Global_Survey_results
  • 29. Attitude picks the fights, critical mass wins them Steph Gray http://postbureaucrat.com/2014/03/06/what-holds-people-back/
  • 30. Ubiquity1 2 A B C Openness Digital first Total data Leadership
  • 31. Shared values Strategy Structure Systems Style Skills Staff
  • 32. And finally…
  • 33. Digital Scotland Connectivity Digital participation Digital economy Digital public services Scottish Government
  • 34. 30%Lack basic online skills UK = 21% BBC Media Literacy, Ipsos
  • 35. We need your help
  • 36. @clry2 yiu.co.uk/digitalgov scvo.org.uk/digital