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Iwmw10 plenary talk from chris sexton
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Iwmw10 plenary talk from chris sexton

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  • Dustsorm over riadh
  • Welcome to sheffield. Sorry about weather.
  • This is personal – my view –oitherIT directors may think differently
  • Gointotoutline some challenges - not all are new. Some been around a while. Then a bit about how they might change the way we operate as IT departmetns
  • Have to start with this. Financial uncertainty – none. Certain, Less money. Only thing unsure – how much less. If got budget for next year – think its Ok – think again – next year and year after wlil be when it hits
  • Funding obvious one, but we know we’re going to get less money – this is more about the government’s interest in IT
  • Vince Cable has written to VCs suggesting IT projects could be cut as part of the savings we have to make. Also issues around shared services and some organisational changes which I think are coming
  • In 2008, Lib Dem Shadow Chancellor Vince Cable estimated that the government was wasting £500m on overrun government IT projects,Contactpoint has been estimated to cost in the region of £224m with an annual running cost of £41m. government database that holds information on all children under 18 in England, designed by Capgemini. The DWP, which has one of the largest IT estates in Europe, has £2.4bn worth of IT-enabled change programmes. The fact is that many of these 21 projects are needed to modernise government departments and provide the platform for more efficient government.Technology solutions only tend to create more efficiency if the business changes its culture and aligns its working practices.If IT not involved in the businessand not seen as part of it, projects will fail
  • £6.2m on strategy and planning, £4.4m on design and build, £4.7m on hosting and infrastructure, £15.3m on content provision and £4.5m on testing and evaluation
  • Recent cabinet office press release
  • Not replicated in HE sectorEasy to see us as a costEasy to see projects as IT projects when they’re business projects
  • IT projects show valueEasy to see us as a costEasy to see projects as IT projects when they’re business projects
  • IT projects show valueEasy to see us as a costEasy to see projects as IT projects when they’re business projects
  • IT projects show valueEasy to see us as a costEasy to see projects as IT projects when they’re business projectsIT is part of the Business, not separate from it.
  • Government/HEFCE not happy that we haven’t embraced shared services, especially in provision of back office systems
  • JustGiving – excellent example of Shared services in not for profit sector. Example of common functionality.
  • We used to be able to say itWe provided the hardware, the applications, we said what people could useMobile phones – one device supported – no issues with browsers
  • Lots of free software for doing almost anything
  • Consumerisation. All around us. Everything on. Wifi scales. Connected to internet enabled fridge.
  • Overlapping.Everthing has a calendar, file store, collaboration suite. Mobile interface.
  • 24/7 building – students expect services to be 24/7. Also more staff jetting off round world and expecting services to be availble in all time zones.Internationalisation – teaching in different time zones
  • Eddie Izzard - In 2009 he completed 43 marathons in 51 days for Sport Relief in spite of having no prior history of long distance running.[
  • Students – 50% have smart phone
  • One of biggest challenges in mobile world – DiversityMobile app developers, to hit 70% of the market have to test on over 300 devices
  • Multiple operating systems – apple in front
  • Quick win -CampusM
  • Launched in December – over 2000 downloads. Third are iPod touches.
  • Infrastructure issues – wireless in IC
  • 3 years after opening – taking wireless out and installing new because it can’t cope with the number of devices connected to itMention laptops and multi use space. Wireless enabled mobile phones.
  • Main risk – easy to losePoor operating practices, taking things for granted, loss due to theft, equipment failureTrade off between ease of use and securityMore risks associated with mobility.Encryption of USB sticks. OK to download a couple of student records, but not the whole database
  • Data and document management StorageStorage growthEmail Information life cycle managementResearch Internet of things. 1bn people connected to the internet – will grow to 2bn in next couple of years. More devices connected to internet than people – all producing data
  • There is much work to be done particularly as there are so many questions that are left open by what is poorly worded legislation. The first area that needs clarifying is those definitions. If institutions are classed as subscribers then there is still a risk, albeit a very small one, of an institution being disconnected from the network (and even this is not clear at the moment). If they are classed as ISPs then there will be a requirement to log usage but again it is not clear what is required. Regardless of the classification, the level of infringement in the higher and further education sectors is so low compared with commercial ISPs that it may be agreed to allow the sectors to self regulate, particularly as the sector already has good mechanisms in place for dealing effectively with infringements.
  • Green IT high on agenda. Green Gown awards.IT accounts for 2% of carbon emissions – same as airline industry.We can help university save energy high energy costs. cooling – but bring all servers together to reduce in university80% of carbon footprint of a PC is in its manufactureWe have to stop printing everything
  • Why would you be interested in this?
  • But should be interested in this.
  • How will things change?How do we respondHave given some examples as have gone thrught
  • What’s more flexible than rapper sword dancing?
  • What’s more flexible than rapper sword dancing?
  • What’s more flexible than rapper sword dancing?
  • Reduce complexity.Make things simplerHelp the Univrsity to becme more efficinetMight been process redisgnMisght mean ssharedservives
  • Faculties – finance hubs etc. We need to extend to Professional support services.Also – need to look at IT. Lots of benefits in IT as a shared service. Would be efficiencies, and access to different skill sets.Efficienciesin support, procurement, and better security.
  • Process is actually a geek chart, showing the different sorts of geeks and how they developed.
  • This is major change. We have to move to different service delivery models. Some offerings are free – Google, Microsoft. Some we will have to pay for.
  • Example of doing something differently and a process change. Helpdesk lost 5 staff in VSS. Used to go out a lot to see staff. Now staff can click on remote assistance button,
  • Chat window opens up, and analyst can deal with 10 concurrent sessions, and can take over users machine and fix issues.
  • This is major change. We have to move to different service delivery models. Some offerings are free – Google, Microsoft. Some we will have to pay for.
  • Look at reducing the amount we spend on anything other than the key objectives of teaching and learning and researchGood enough – my be just thatAccept compromises.Talk about cloud computing.
  • Is it important to have a good calendar – or should we put more effort into the VLE
  • Uspacelicence runs out in 2 years – at 200k over 3 years should we drop it and go to Google docs?
  • In order to make those decisions – need good governanceNeed to know where our money and effort is going.Talked earlier about costs of governemenIT projects and web sites – do we know who much our stuff costs?Do we still think are free because staff time is free? Culture will need to change.
  • No longer the gatekeeprs – carefully controlling access
  • Open doors - become facilitators and educators
  • Important not just to keep the lights onNeed to innovate – don’t ask can we afford to
  • But can we afford not to. Will die as IT depts if we don’t
  • Innovation is the ability to see change as an opportunity not a threatInnovation requires some element of risk Designed by Thomas Heatherwick, B of the Bang was a sculpture in Manchester, England, located next to the City of Manchester Stadium at Sportcity. It was dismantled in 2009 because of structural problems.
  • All about getting the balnace right.

Transcript

  • 1.
  • 2. The Web in Turbulent Times
    #iwmw10
  • 3.
  • 4. What are those turbulent times?
    IT Director perspective
    #iwmw10
  • 5.
  • 6. £
  • 7. Funding
    Government interest in IT
    Cost
    Shared services
  • 8. Funding
    Government interest in IT
    Cost
    Shared services
  • 9. ……to take further steps to make immediate savings including ….reductions in discretionary spend such as IT projects
  • 10. IT projects in public sector
    Not a good track record
    £500m wasted on overrun government IT projects
    Contactpoint – £224m
    DWP – £2.4bn
  • 11. What about web sites?
  • 12.
  • 13.
  • 14. £105m
  • 15. this Government is completely committed to getting the government web back under control.
    the days of “vanity” sites are over. 
    it is not good enough to have websites which do not deliver the high quality services which people expect and deserve.
    we will take tough action to get rid of those which are not up to the job
    Martha Lane Fox, our new Digital Champion ….. will look at sharing resources and facilities and using low-cost open source products to reduce running costs
  • 16.
  • 17.
  • 18.
  • 19.
  • 20. Shared services
    Being pushed by government/HEFCE
    Massive savings in parts of public sector esp NHS
    Back office systems
    Finance, HR, Payroll, Student?
    Good examples – JANET, UCAS, HESA
    Need commonality of function
  • 21. Shared services
    Being pushed by government/HEFCE
    Massive savings in parts of public sector esp NHS
    Back office systems
    Finance, HR, Payroll, Student?
    Good examples – JANET, UCAS, HESA
    Need commonality of function
  • 22. We don’t support that…
  • 23. Now…..
    Don’t own the hardware
    Don’t own the software
    Don’t control access
    Multiple browsers, operating systems, devices
    Stuff goes anywhere
  • 24.
  • 25. User expectations
    Increasing demand for services
    User expectations increasing
    Student experience (fees)
    Rapid change in technologies
    Increasing consumerisation
  • 26.
  • 27. User expectations
    Increasing demand for services
    User expectations increasing
    Student experience (fees)
    Rapid change in technologies
    Increasing consumerisation
    Easy access to services (iDisc/Dropbox)
    Good user interfaces (Tesco vs in-house purchasing)
  • 28. Current Students
    NetGen/Digital Natives
    Grown up with the internet
    What’s digital?
    98% mobile ownership (50% smartphones)
    95% laptop ownership
    Different mindset
    Multitasking
    Always connected
    Where do I get the Internet?
  • 29.
  • 30. Clunky
    ungraceful
    unsophisticated
    awkward
    not stylish or attractive
    clumsy
    ponderous
    inefficient
  • 31. Current Students
    NetGen/Digital Natives
    Grown up with the internet
    What’s digital?
    98% mobile ownership (30% smartphones)
    95% laptop ownership
    Different mindset
    Multitasking
    Always connected
    Where do I get the Internet?
  • 32. Current Students
    But not staff
    NetGen/Digital Natives
    Grown up with the internet
    What’s digital?
    98% mobile ownership (30% smartphones)
    95% laptop ownership
    Different mindset
    Multitasking
    Always connected
    Where do I get the Internet?
  • 33. Picture – overlapping?
  • 34. 24*7
  • 35. 24*7
  • 36. 24*7
    Expectations
    Staffing issues
    Resilience
    SLAs
    Cost
    Energy/Carbon reduction
    Maintenance windows
  • 37. Mobility
  • 38. Mobility
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46.
  • 47. Data - Security
    Information security
    Confidentiality
    Availability
    Integrity
    Risk
    Education
  • 48.
  • 49.
  • 50. Carbon Footprint
  • 51. Reduce Carbon Footprint
    34% by 2020 on 1990 baseline
  • 52. Reduce Carbon Footprint
    34% by 2020 on 1990 baseline
    48% on 2005 baseline
  • 53. Reducing carbon footprint
    Green IT
    Printing
    Data centres
    Video conferencing
    Reduce Power
    Virtualisation
  • 54. Server virtualisation
  • 55. Server virtualisation
    Then
    130 servers
    5 year energy costs of £567,047
    Now
    4 servers
    5 year energy costs of £130,478
  • 56. So?
    Flexibile/Agile
    Simpler/Less complex
    Different service models
    Hard decisions
  • 57. Flexible/Agile
  • 58. Flexible/Agile
  • 59. Flexible/Agile
  • 60.
  • 61. Shared Services – in house
    Shared services – across the institution
    IT as a shared service
    Support
    Data centres
    Procurement
    Security
  • 62. Process Change
    Common working patterns
    Design to one good business process
    Less autonomy
    Dedicated team
    BPR/BPI/LEAN
    Think from customers’ perspective
    Be more open to change
  • 63. But remember……
    Processes not technology
    Resource needed from departments
    Some responsibility for development has to be with individual
  • 64. Different service delivery models
    Self service
    Managed services
    Out sourcing
    Out hosting
    Cloud
  • 65.
  • 66.
  • 67. Different service delivery models
    Self service
    Managed services
    Out sourcing
    Out hosting
    Cloud
  • 68.
  • 69.
  • 70. Hard choices
    Services may not be as good but effort can be focused to support Learning and Research
  • 71. Hard choices
  • 72.
  • 73.
  • 74. Mo longer the gatekeepers, controllers, but facilitatirs and educators
  • 75.
  • 76. Innovation
  • 77. Innovation
  • 78.
  • 79. Getting the balance right…
  • 80. Thank you
    http://twitter.com/cloggingchris
    http://cicsdir.blogspot.com/