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On the wrong tram ll 1210 clint smith

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Presents a critique of several common approaches to building e-capability on tertiary educational institutions, based on the metaphor of Melbourne's famous trams. The author's first job was as a …

Presents a critique of several common approaches to building e-capability on tertiary educational institutions, based on the metaphor of Melbourne's famous trams. The author's first job was as a conductor on the trams. Sadly, the conductors (called "connies") are no longer with us, although the author still is.

Published in: Education, Technology, Business

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  • 1. November 26 2010 conVerge10 On the wrong tram? better ways of getting e-capability Clint Smith Director LearnWorks
  • 2. http://www.youtube.com/watch?v=ktcWYR-dWtA&feature=related http://www.youtube.com/watch?v=vx3OTnMOmtc http://www.connies.com.au/about_us
  • 3.  
  • 4. Survey: 2008 E-learning Innovations projects
    • $5.3 funding for 140 projects
    • approx 50% for business-provider partnerships
    • survey in June 2009 to review impact and embedding of the e-learning innovation
    • research and review by LearnWorks
  • 5. Impact: follow-up delivery RTO survey: What delivery follow-up has there been? Survey: 2008 E-learning Innovations projects
  • 6. Impact: flow-on programs Business partner survey: What flow-on delivery (other courses) has there been?
  • 7. Impact: sustainable teams Business partner survey: Is the 2008 team supporting other e-learning initiatives? Survey: 2008 E-learning Innovations projects
  • 8. How do you embed e-learning?
    • Teambuilding : retain teams to implement other initiatives
    • Benchmarking : measure your e-progress against others
    • Market research : check the demand for e
    • Repertoire : extend your e-learning delivery options and tools
    • Planning : integrate e-learning in other plans
    • Upskill : build your staff e-capability
    • Support : resource e-mentors or champions
    • Fund : investigate other sources and models
    • Partner : make alliances to build scope (especially clients)
    • Prepare : build learner e-skills and awareness
    • Market : sell benefits to management, staff, learners, clients
    Embedding checklist, Victoria, 2008 Sneaky question How many of these tasks and strategies are initiated by or carried out by trainers/teachers? So will PD for them help?
  • 9. Embedding e-learning Partner survey : which of these these strategies have you used? Survey: 2008 E-learning Innovations projects Most did a bit of everything – but building e-skills (staff, learners) main focus
  • 10. So what e-capabilities do you need?
  • 11. So what e-capabilities do you need?
  • 12. Strategic e-capabilities
  • 13. Strategic e-capabilities
    • Interpreting trends in using web-based technologies for training
    • Analysing business opportunities and threats from the technology trends
    • Monitoring e-learning development in competitors
    • Identifying types of e-learning relevant to the training business
    • Picking winners (e-learning initiatives for success and impact)
    • Articulating the role of e-learning in the business
  • 14. Strategic e-capabilities
    • Interpreting trends in using web-based technologies for training
    • Analysing business opportunities and threats from the technology trends
    • Monitoring e-learning development in competitors
    • Identifying types of e-learning relevant to the training business
    • Picking winners (e-learning initiatives for success and impact)
    • Articulating the role of e-learning in the business
    Get googling: who offers what you offer online? Who does it best? Where are they?
  • 15. Strategic e-capabilities
    • Interpreting trends in using web-based technologies for training
    • Analysing business opportunities and threats from the technology trends
    • Monitoring e-learning development in competitors
    • Identifying types of e-learning relevant to the training business
    • Picking winners (e-learning initiatives for success and impact)
    • Articulating the role of e-learning in the business
    ie business analysis There are handy tools for this on the popular Designing and implementing e-learning site Question: how do you build this stategic capability? More courses (PD)?
  • 16. … and more strategic e-caps
    • Developing an e-learning game plan
    • Marketing , supporting, monitoring and updating the game plan
    • Establishing clear leadership goals and targets
    • Identifying, developing and supporting e-learning leaders
    • Recruiting or developing appropriate e-skills for the business
    • Designing and implementing e-learning embedding strategies
    ie planning & leadership Recent research indicates a major shortage of these e-caps in VET in Oz.
  • 17. oh no! even more…
    • Identifying business, learner and user technology service needs
    • Evaluating, selecting and implementing e-learning systems and services
    • Integrating e-learning needs in Web and intranet services
    • Developing user-friendly processes and interfaces
    ie systems development Technically, e-learning is mostly about good Web services. It’s not some exotic new beast. So you gotta have good geeks. You want ones that get off on delivering things that work, for you, at the customer end.
  • 18. Management e-capabilities When 2008 projects failed, the problems were mostly this area – project management .
  • 19. Management e-capabilities
    • Managing e-learning projects , on time and on budget
    • Establishing flexible staffing to support e-learning
    • Establishing team workflow processes for e-learning initiatives
    • Contracting and managing e-learning specialists for skill gaps
    • Managing e-learning content development staffing and processes
    • Managing contracted e-learning content development
    ie project management Many education and training providers lack the flexibility to support project-based activity: their processes & structures are wrong. So e-learning can be a major change management challenge.
  • 20. and some more…
    • Evaluating the impact and value of e-learning initiatives
    • Providing e-learning consultancy services to business clients
    • Marketing e-learning internally, including to client employees
    • Promoting e-capability externally
    ie marketing There are free benchmarking tools available on the Framework site
  • 21. Design and delivery capabilities
    • Analysing client/learner needs and readiness for e-learning
    • Selecting an appropriate e-learning mix (self-paced, facilitated, blended)
    • Selecting appropriate delivery tools for an e-learning solution
    • Designing e-learning sequences and activities
    • Using e-learning tools, resources and systems for training delivery
    • Using e-learning tools for assessing learning outcomes
    • Providing client/learner/employee induction to e-learning
    • Facilitating group learning online
    • Providing support for e-learners
    The Designing e-learning site has several handy tools to help with these tasks
  • 22. Learning materials development capabilities
    • Sourcing content for e-learning courses
    • Customising available e-learning materials
    • Writing and editing content for e-learning
    • Designing and storyboarding e-learning materials
    • Producing media resources for e-learning (audio, video, graphics, animation)
    • Developing (programming) e-learning materials
    • Packaging e-learning materials (learning objects) and also …
    The yellow items are the ones which the 2008 projects had most trouble with.
  • 23. Learning materials development capabilities
    • Sourcing content for e-learning courses
    • Customising available e-learning materials
    • Writing and editing content for e-learning
    • Designing and storyboarding e-learning materials
    • Producing media resources for e-learning (audio, video, graphics, animation)
    • Developing (programming) e-learning materials
    • Packaging e-learning materials (learning objects)
    • Managing contracted development of e-learning materials
    • Providing non-specialist (rapid) development tools for teachers
    • Supporting and coordinating individual teacher development of materials
  • 24. So who do you spend your e-capability development budget on? Why? How?
    • Director, Owner, Board
    • Planners, business managers, finance officers
    • Senior managers, education
    • Senior managers, corporate/admin/IT
    • Middle managers, project managers
    • Industry consultants/sales/extension
    • E-learning leaders/champions/innovators
    So – just roll out more PD for this lot? Will that work? Why and why not?
  • 25. So who do you spend your e-capability development budget on? Why? How?
    • Director, Owner, Board
    • Planners, business managers, finance officers
    • Senior managers, education
    • Senior managers, corporate/admin/IT
    • Middle managers, project managers
    • Industry consultants/sales/extension
    • E-learning leaders/champions/innovators
    • Teachers/trainers/tutors/lecturers
    • Learning materials developers
    • Media producers
    • E-learning support/admin staff/IT (LMS etc)
    • Library/resource centre staff
    Tricky bit here is the overlap of roles. Who needs to do what? How? Work processes again!
  • 26. Download the E-capability Checklist at www.ecapability.com.au
  • 27. The power of projects: the e-sauce for success
    • delivery: products to learners
    • rationale for e: business case
    • budget : known investment
    • timeline : to delivery
    • a plan : stages, deliverables, milestones
    • strategic support : embedding
    • team : work processes
    • marketing : showcasing
    From 2008 Survey
  • 28. It’s a No 8 to... Toorak! The power of projects: the e sauce
    • delivery
    • rationale for e
    • budget
    • timeline
    • a plan
    • strategic support
    • team
    • marketing
  • 29. So how do you build your e-capability?
  • 30. Capability-building strategies for e-learning Method 1: Immersion therapy e blog wiki e-port
  • 31. Toorak check: immersion ✗ delivery ? rationale for e ✗ budget ✗ timeline ✗ a plan ✗ follow up ✗ team ✗ marketing
  • 32. Capability building strategies for e-learning Method 2: Smorgasbord of tools e e e e e
  • 33. Toorak check: smorgasbord ✗ delivery ✗ rationale for e ✗ budget ✗ timeline ✗ a plan ✗ follow up ✗ team ✗ marketing
  • 34. Capability-building strategies for e-learning Method 3: Credentialling e e e
  • 35. Toorak check: credentialling ? delivery ? rationale for e ? budget ? timeline ✗ a plan ✗ follow up ✗ team ✗ marketing
  • 36. Toorak check: credentialling ? delivery ? rationale for e ? budget ? timeline ✗ a plan ✗ follow up ✗ team ✗ marketing
  • 37. Capability-building strategies for e-learning Method 4: Strategic gap analysis e e
  • 38. Capability-building strategies for e-learning Method 4: Strategic gap analysis e e e
  • 39. Toorak check: strategic gap analysis
    • ✗ delivery
    • rationale for e
    • ? budget
    • ? timeline
    • ✗ a plan
    • ✗ follow up
    • team
    • ? marketing
  • 40. Strategic gap analysis sample: RMIT University
  • 41. Strategic gap analysis sample: RMIT University
  • 42. Strategic gap analysis sample: RMIT University
  • 43. Strategic gap analysis sample: RMIT University
  • 44. Strategic gap analysis sample: RMIT University
  • 45. Strategic gap analysis sample: RMIT University
  • 46. Strategic gap analysis sample: RMIT University
  • 47. Capability-building strategies for e-learning Method 5: Mentoring e
  • 48. Toorak check: mentoring ? delivery ? rationale for e ✗ budget ? timeline ? a plan ? follow up ? team ✗ marketing U of Ballarat: “Elves” program, $1m over 3 years. ROI?
  • 49. So how do you really, really build your e-capability?
  • 50. The no fuss model
  • 51. So how do you get e-capability? Top 10 tips
    • Plan for success pick and resource winners: start from the business case, not the technology or pedagogy or PD
    • Lead the change invest in and support management-led, trainer-supported initiatives, not heroic innovations with no flow-on.
    • Just deliver focus most investment on products (courses), not people or processes
    • Count bodies set e-learning delivery targets, 1–3 years by project/course , not technology uptake audits.
    • Think projects drive change through clear, monitored projects for both product and process/platform development.
  • 52. So how do you get e-capability? Top 10 tips
    • Use what you’ve got build from existing skills, plus specialists/contractors (mentors), plus JIT training for specific project: save your money on blanket immersion therapy.
    • Look after your mates develop and sustain teams, your main IP (good processes, clear roles, confident resourcing, JIT skills)
    • Think delivery solutions select the right delivery mix from your available and mature repertoire, avoid tool fetishes.
    • Sell it, sell it again, and keep selling Market your e-solutions internally and externally, all the time.
    • Reward performers Find clever ways to acknowledge successful delivery solutions by teams (eg funds to try out new approaches).
  • 53. Ding ding! Fares please! Clint Smith Director LearnWorks performance design services [email_address] 03 9528 5337 0410 569 386 skype clintos2
  • 54.