Latest Innovation in Online Services Hopes to Provide Better Customer Services
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Latest Innovation in Online Services Hopes to Provide Better Customer Services

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Western Australia’s top Digital Marketing Company Oracle Digital provides local businesses with innovative and far-advanced online marketing tools that guarantee customer satisfaction.

Western Australia’s top Digital Marketing Company Oracle Digital provides local businesses with innovative and far-advanced online marketing tools that guarantee customer satisfaction.

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Latest Innovation in Online Services Hopes to Provide Better Customer Services Latest Innovation in Online Services Hopes to Provide Better Customer Services Document Transcript

  • Latest Innovation in Online Services Hopes to Provide Better Customer Services©2011, Oracle Digital Page | 1
  • Western Australia’s top Digital Marketing Company OracleDigital provides local businesses with innovative and far-advanced online marketing tools that guarantee customersatisfaction.Oracle Digital, a leading SEO Company in Perth, has affirmed that their most up-to-dateonline marketing tools and techniques support local businesses in providing bettercustomer services that will ensure higher customer satisfaction for existing andprospective clients.Latest studies have shown that online shopping revenues has indicated considerablegrowth rate in a given short span of time. This development has influenced traditionalbricks and mortar retailers to modify their business strategies in order to take advantageof this recent trend in the business industry.In light of this advancements in online retailing, Australia Post has released their latestservice offering - the digital mailbox – which was designed purposefully to assist theirclients with 24/7 mail correspondence (sending and receiving mails) services, with addedsecurity features that will guarantee freedom from risks of hacking and threats to privacybrought about by the virtual world.According to Ahmed Fahour, the CEO and Managing Director of the Australia Post, thislatest innovation from his company was designed in order to respond to the growingnumber of Australians who are now engaging in online shopping. The CEO further verifiedthat this increasing demand has even brought about an extra 3 million parcels that hiscompany had to deliver for Christmas last year.Because of this increasing demand, Australia Post has decided to open around 30additional superstores in Australia to cater to its customers’ needs efficiently. Fahour says,“With our parcel volumes growing a staggering 13 per cent since July last year due toonline shopping, our superstores are where people’s physical lives will connect with theirdigital lives.”He further adds, “With online shopping booming, Australians have told us they want to beable to collect their parcels at a time and place that suits them. Parcel locker trials at threepost offices in Australia resulted in 3300 customers signing up to use them.”James Corby, Business Development Director of Oracle Digital, re-affirms this primordialnature of customer service and online tools. He says, “Our customers need and demandtransparency, so with the introduction of our new support desk, that is exactly what theywill receive. We are totally inspired to deliver what we consider the fastest and bestcustomer experience that any tech customer will experience in Australia.” ©2011, Oracle Digital Page | 2
  • Corby further explains the strategies that entail online retailing, “The mechanics forbuilding a successful online presence has changed dramatically over the past year or two.There are so many different platforms and layers of marketing to utilise online. Choosingthe correct strategy at the right time is paramount.”In light of these new developments – Oracle Digital continues to provide excellentcustomer service to its clients, coupled with its string of up-to-date and effective onlinemarketing tools and techniques.Oracle Digital is the leading name when it comes to Online Marketing. They also offertheir services to clients from Adelaide, Brisbane, Melbourne and Sydney. For moreinformation about the company and their services, give them a call at 1300 899 851, orvisit their website at http://www.oracledigital.com.au/©2011, Oracle Digital Page | 3