Starting a Text Reference Service

Starting a Text Reference Service Casey Long, Agnes Scott College Sarah Steiner, Georgia State University Jeff Gallant, Valdosta State University James Stephens, Savannah State University Cliff Landis, Georgia State University COMO 2010 Friday, October 15, 2010

Forget what we thought we knew… http://www.flickr.com/photos/dianjo/210020582/

Technology Options http://www.flickr.com/photos/21947880@N00/124418044

How it works: LibraryH3lp Twilio, Android Phone, or Google Voice Users LibraryH3lp Library Staff http://icons.mysitemyway.com/category/magic-marker-icons/

How it works: Text A Librarian Users Text A Librarian Library Staff http://icons.mysitemyway.com/category/magic-marker-icons/

Other Services
Google SMS
Altarama’s Reference by SMS
AIM Hack
Upside Wireless
Twilio
LibAnswers
http://www.libsuccess.org/index.php?title=Online_Reference

Staffing and Training
… if Mittens can do it…
http://www.flickr.com/photos/thetoad01/3379773554/

Implementation Tips http://www.flickr.com/photos/kamshots/523413820/

Assessing Your Program http://www.flickr.com/photos/openpad/3718789722/

Marketing Your Program http://www.flickr.com/photos/moriza/175599244/sizes/o/in/photostream/

Citations
Choney, S. (2010, September 1). 72 percent of adults are text-messaging now, study says. http://technolog.msnbc.msn.com/_news/2010/09/01/5023529-72-percent-of-adults-are-text-messaging-now-study-says
Smith, S. D., Salaway, G., & Caruso, J. B. (2009, October 22). The ECAR Study of Undergraduate Students and Information Technology, 2009—Key Findings. http://www.educause.edu/Resources/ TheECARStudyofUndergraduateStu/187226
Lenhart, A. (2010, April 20). Teens, Cell Phones, and Texting. Pew Research Center Publications. http://pewresearch.org/pubs/1572/teens-cell-phones-text-messages
Miele, D., & Molden, D. (2010). Naive theories of intelligence and the role of processing fluency in perceived comprehension. Journal of Experimental Psychology: General , 139 (3), 535-557.

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Starting a Text Reference Service

by Cliff Landis on Oct 20, 2010

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