It’s All About the User: Libraries, Technology, and the Future Cliff Landis Technology Librarian Valdosta State University

Mandi & Jer

Mandi & Jer

© Amanda Landis-Hanna

© Amanda Landis-Hanna

http://www.flickr.com/photos/chanc/311882431/

http://www.flickr.com/photos/pathfinderlinden/227316648/

Where’s all this “2.0” stuff going?

Where’s all this “2.0” stuff going?

http://www.flickr.com/photos/stabilo-boss/101793494/

Just a little theory… http://www.flickr.com/photos/midiman/465631268/

1.0 2.0 3.0 4.0

A little history… http://www.flickr.com/photos/hanan_cohen/455243239/

1.0 http://flickr.com/photos/steffe/154686864/ Connects Information Web sites Databases FTP Search Engines Built on the author/reader model

Connects Information

Web sites

Databases

FTP

Search Engines

Built on the author/reader model

2.0 Connects People Email Social networking sites Gaming IM RSS Wikis http://flickr.com/photos/michaelsphotos/389360490/

Connects People

Email

Social networking sites

Gaming

IM

RSS

Wikis

http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html

http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html

http://www.flickr.com/photos/habibmi/222280353/

The Machine is Us/ing Us http://youtube.com/watch?v=NLlGopyXT_g

http://youtube.com/watch?v=NLlGopyXT_g

Some Principles of Library 2.0 The library is everywhere. The library has no barriers. The library invites participation. The library uses flexible, best-of-breed systems. The library encourages the heart. The library is human. The library recognizes that its users are human too. Harness the library user in both design and implementation of services Library users should be able to craft and modify library provided services http://tametheweb.com/2005/12/the_collected_principles_of_li.html

The library is everywhere.

The library has no barriers.

The library invites participation.

The library uses flexible, best-of-breed systems.

The library encourages the heart.

The library is human.

The library recognizes that its users are human too.

Harness the library user in both design and implementation of services

Library users should be able to craft and modify library provided services

It is NEVER a mistake to give the user more options http:// flickr.com/photos/bunchofpants/36924662 /

It is NEVER a mistake to give the user more options

In the past librarians have… Provided services without asking users what they want Made changes without consulting users Handed over services (such as the OPAC) to for-profit businesses Made users jump through the hoops we created for them

Provided services without asking users what they want

Made changes without consulting users

Handed over services (such as the OPAC) to for-profit businesses

Made users jump through the hoops we created for them

http://www.flickr.com/photos/oceanflynn/315385916/ But Now…

http://www.flickr.com/photos/buck82/30296423/in/set-270370/ So What’s on the Horizon?

3.0 Connects Knowledge Reannotation of the Web Top-Down Agents Bottom-Up Subjects Tagging http://flickr.com/photos/dullhunk/303503677/

Connects Knowledge

Reannotation of the Web

Top-Down

Agents

Bottom-Up

Subjects

Tagging

Order + Chaos =  A place for everything, and everything in its place http://www.flickr.com/photos/materialboy/52523850/

A place for everything, and everything in its place

Moving Beyond Text Looks Like: Etsy Like Riya Sounds Like: Pandora Midomi http://www.flickr.com/photos/7573579@N08/438287251/

Looks Like:

Etsy

Like

Riya

Sounds Like:

Pandora

Midomi

4.0 Connects Intelligence Group/Enterprise minds (tribes) Information + people + technology = intelligence Automated Serendipity http://flickr.com/photos/burnblue/937198180/

Connects Intelligence

Group/Enterprise minds (tribes)

Information + people + technology = intelligence

Automated Serendipity

So what should we do? As library workers, how will we respond to these changes? How do we keep up? Librarian Stereotype http://www.flickr.com/photos/librarianavengers/269737140/

As library workers, how will we respond to these changes?

How do we keep up?

We must find out what users WANT Social space Help at the point of need Collaboration A voice in how things are done It NOW It fixed YESTERDAY Options NEED High quality information Assistance finding/using that information Lifelong learning skills Information evaluation skills Technology skills A quiet place to study We must provide BOTH

WANT

Social space

Help at the point of need

Collaboration

A voice in how things are done

It NOW

It fixed YESTERDAY

Options

NEED

High quality information

Assistance finding/using that information

Lifelong learning skills

Information evaluation skills

Technology skills

A quiet place to study

http://www.flickr.com/photos/choconancy/521265142/ Have a CONVERSATION (and not just with other library workers!!!)

Blogs Focus Groups http://www.flickr.com/photos/tychay/513712600/ Social Networking Polls

Blogs

Focus Groups

Social Networking

Polls

Please, think of the users… http://flickr.com/photos/megem519/821458301/

http://www.flickr.com/photos/redvers/532076662/

http://flickr.com/photos/fensterbme/275447170/

http://flickr.com/photos/stevedave/388341774/

http://flickr.com/photos/kt/62172891/

http://flickr.com/photos/styleserver/279033159/

http://blaugh.com/cartoons/060705_oldman_myspace_a.gif

http://www.flickr.com/photos/inertiacreeps/407007831/

http://www.flickr.com/photos/nirak/2035550177/

http://flickr.com/photos/misshaley/515045131/

http://flickr.com/photos/cgc/21744958/

http://flickr.com/photos/sukisuki/218038756/

http://flickr.com/photos/bre/228920128/

http://www.flickr.com/photos/michaelsphotos/278227213/

http://www.flickr.com/photos/omaromar/21831833/

http://www.flickr.com/photos/redspotted/272109/

http://www.flickr.com/photos/davitru/1621601690/

http://www.flickr.com/photos/larskflem/37639798/

What the future holds… http://www.flickr.com/photos/sots/1271028593/

How to not be left behind… talk to your users & find out what they want use the tools that they are using broadcast what you're doing "earn your audience" http://flickr.com/photos/vermininc/2337307518/

talk to your users & find out what they want

use the tools that they are using

broadcast what you're doing

"earn your audience"

Fear Not! http://www.flickr.com/photos/amigadave/350299827/

Baby Steps 10-15 minutes a day to learn new things One tool at a time Limit your information intake People are your best source for information Share what you learn http://www.flickr.com/photos/seandreilinger/959864706/

10-15 minutes a day to learn new things

One tool at a time

Limit your information intake

People are your best source for information

Share what you learn

http://www.flickr.com/photos/earthandeden/498037026/ Best jumping off point? TameTheWeb.com

http://www.flickr.com/photos/drachmann/327122302/