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Il2008: Crafting The User-Centered Library

Il2008: Crafting The User-Centered Library



Learn how to make your library evolve into the library of your users' dreams!

Learn how to make your library evolve into the library of your users' dreams!



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Il2008: Crafting The User-Centered Library Il2008: Crafting The User-Centered Library Presentation Transcript

  • Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University clifflandis.net
  • http://www.flickr.com/photos/19553693@N00/273269366/
  • http://www.flickr.com/photos/90646759@N00/1149873101 It’s not enough to just create an account.
  • http://www.flickr.com/photos/37912374670@N01/2460452288 It’s not enough to shove your bad services into a new place.
  • What were you thinking? http://www.flickr.com/photos/80039525@N00/538900892
  • Why do you use emerging technologies in your library?
    • Because everyone else is doing it
    • Outreach
    • Service
  • Why do you use emerging technologies in your library?
  • http://www.flickr.com/photos/74128681@N00/2349370490 The librarian approaches to new ideas…
  • The Planning Approach Takes too long; jump through hoops; eventual success or failure
  • The Committee Approach Exploit the “What If” weakness and DESTROY!!! http://www.flickr.com/photos/49503180328@N01/2299526206
    • Association Professionals Through the Ages
  • The Evolving Library Try, assess, reflect… Try, assess, reflect… Repeat ad victorium
  • Action Steps www.flickr.com/photos/30352125@N00/616638903
  • Try Yoda was wrong… www.flickr.com/photos/45082883@N00/223839049
  • Be fast www.flickr.com/photos/96586445@N00/89773667
  • Be human http://www.flickr.com/photos/35034353562@N01/1390012980
  • Don’t over-plan www.flickr.com/photos/66615882@N00/2208227079
  • Assess
    • Do you like me?
    • Yes
    • No
    • Maybe
  • www.flickr.com/photos/14516334@N00/286709039 You can’t measure progress without measuring
  • Write assessment into your plans http://www.flickr.com/photos/76074333@N00/317952268
  • Get user feedback (and use it) http://www.flickr.com/photos/17671297@N00/1781605101
  • Write a 3-Minute Plan
  • Reflect www.flickr.com/photos/80829337@N00/225225979
  • http://www.flickr.com/photos/51035608580@N01/219000030
  • http://www.flickr.com/photos/79359251@N00/2593538987 BE WILLING TO FAIL. Not every idea can succeed.
  • Think back to your most amazing user experience… What made it special? http://www.flickr.com/photos/34427466731@N01/2144933705
  • GATHERING THE TOOLS http://www.flickr.com/photos/81287431@N00/41852222/
  • Surveys
  • Focus Groups
    • http://www.useit.com/
    • You only need a few people.
    • Get someone else to moderate.
    • You only need a few questions.
  • User Observations
  • Conversations! www.flickr.com/photos/16262133@N00/80634154
  • http://www.flickr.com/photos/35237093637@N01/820500012/
  • Drawing them in
    • Have something to offer
    • Get OUT of your library
    • Remember, everyone loves to give their opinions!
  • Embrace the power of selling out (just a little bit) www.flickr.com/photos/12505664@N00/352214448
  • IT’S SWAG-TASTIC! www.flickr.com/photos/80081757@N00/111831987 Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!
  • IMPLEMENTATION http://www.flickr.com/photos/19014808@N00/169630719/
  • Remember, something will go wrong. www.flickr.com/photos/33103273@N00/2050128846
  • Now that you’ve found out what they want and need… www.flickr.com/photos/44124365282@N01/177904280
  • Getting the Boss’ buy-in www.flickr.com/photos/79874304@N00/10175721
  • Data-driven results www.flickr.com/photos/37996600126@N01/76966740
  • MAKING IT “PUBLISHABLE” http://www.flickr.com/photos/86603835@N00/19650368/
  • All that boring stuff
    • The Practice of Social Research by Earl R. Babbie
    • Reliability, Validity, Methodology, etc.
  • Go ahead and do it half-assed! Don’t wait! (You need the data) http://www.flickr.com/photos/41397136@N00/975160147/
  • You can always refine and redo (And remember, you’re human too!) www.flickr.com/photos/12836528@N00/2121472112
  • BEING USER-CENTRIC User Your library. http://www.flickr.com/photos/43285282@N00/69442780/
    • They were right—the whole world really does revolve around them…
    User Your library. MySpace Facebook http://www.flickr.com/photos/43285282@N00/69442780/
  • FINAL THOUGHTS www.flickr.com/photos/29647247@N00/111851351
    • Be willing to do the work
  • Evolution will take care of the bad ideas. http://www.flickr.com/photos/35034347820@N01/172257764
  • Create a Culture of Innovation Create a culture of innovation www.flickr.com/photos/21745851@N00/389396046
  • http://www.flickr.com/photos/39039882@N00/22778226 clifflandis.net