Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University clifflandis.net

http://www.flickr.com/photos/19553693@N00/273269366/

http://www.flickr.com/photos/90646759@N00/1149873101 It’s not enough to just create an account.

http://www.flickr.com/photos/37912374670@N01/2460452288 It’s not enough to shove your bad services into a new place.

What were you thinking? http://www.flickr.com/photos/80039525@N00/538900892

Why do you use emerging technologies in your library? Because everyone else is doing it Outreach Service

Because everyone else is doing it

Outreach

Service

Why do you use emerging technologies in your library?

http://www.flickr.com/photos/74128681@N00/2349370490 The librarian approaches to new ideas…

The Planning Approach Takes too long; jump through hoops; eventual success or failure

The Committee Approach Exploit the “What If” weakness and DESTROY!!! http://www.flickr.com/photos/49503180328@N01/2299526206

Association Professionals Through the Ages

Association Professionals Through the Ages

The Evolving Library Try, assess, reflect… Try, assess, reflect… Repeat ad victorium

Action Steps www.flickr.com/photos/30352125@N00/616638903

Try Yoda was wrong… www.flickr.com/photos/45082883@N00/223839049

Be fast www.flickr.com/photos/96586445@N00/89773667

Be human http://www.flickr.com/photos/35034353562@N01/1390012980

Don’t over-plan www.flickr.com/photos/66615882@N00/2208227079

Assess Do you like me? Yes No Maybe

Do you like me?

Yes

No

Maybe

www.flickr.com/photos/14516334@N00/286709039 You can’t measure progress without measuring

Write assessment into your plans http://www.flickr.com/photos/76074333@N00/317952268

Get user feedback (and use it) http://www.flickr.com/photos/17671297@N00/1781605101

Write a 3-Minute Plan

Reflect www.flickr.com/photos/80829337@N00/225225979

http://www.flickr.com/photos/51035608580@N01/219000030

http://www.flickr.com/photos/79359251@N00/2593538987 BE WILLING TO FAIL. Not every idea can succeed.

Think back to your most amazing user experience… What made it special? http://www.flickr.com/photos/34427466731@N01/2144933705

GATHERING THE TOOLS http://www.flickr.com/photos/81287431@N00/41852222/

Surveys

Focus Groups http://www.useit.com/ You only need a few people. Get someone else to moderate. You only need a few questions.

http://www.useit.com/

You only need a few people.

Get someone else to moderate.

You only need a few questions.

User Observations

Conversations! www.flickr.com/photos/16262133@N00/80634154

http://www.flickr.com/photos/35237093637@N01/820500012/

Drawing them in Have something to offer Get OUT of your library Remember, everyone loves to give their opinions! www.flickr.com/photos/28859335@N00/119115269

Have something to offer

Get OUT of your library

Remember, everyone loves to give their opinions!

Embrace the power of selling out (just a little bit) www.flickr.com/photos/12505664@N00/352214448

IT’S SWAG-TASTIC! www.flickr.com/photos/80081757@N00/111831987 Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!

IMPLEMENTATION http://www.flickr.com/photos/19014808@N00/169630719/

Remember, something will go wrong. www.flickr.com/photos/33103273@N00/2050128846

Now that you’ve found out what they want and need… www.flickr.com/photos/44124365282@N01/177904280

Getting the Boss’ buy-in www.flickr.com/photos/79874304@N00/10175721

Data-driven results www.flickr.com/photos/37996600126@N01/76966740

MAKING IT “PUBLISHABLE” http://www.flickr.com/photos/86603835@N00/19650368/

All that boring stuff The Practice of Social Research by Earl R. Babbie Reliability, Validity, Methodology, etc. http://www.flickr.com/photos/86603835@N00/1435154217

The Practice of Social Research by Earl R. Babbie

Reliability, Validity, Methodology, etc.

Go ahead and do it half-assed! Don’t wait! (You need the data) http://www.flickr.com/photos/41397136@N00/975160147/

You can always refine and redo (And remember, you’re human too!) www.flickr.com/photos/12836528@N00/2121472112

BEING USER-CENTRIC User Your library. http://www.flickr.com/photos/43285282@N00/69442780/

BEING USER-CENTRIC They were right—the whole world really does revolve around them… User Your library. MySpace Facebook http://www.flickr.com/photos/43285282@N00/69442780/

They were right—the whole world really does revolve around them…

FINAL THOUGHTS www.flickr.com/photos/29647247@N00/111851351

Be willing to do the work http://www.flickr.com/photos/44124404848@N01/992938851

Be willing to do the work

Evolution will take care of the bad ideas. http://www.flickr.com/photos/35034347820@N01/172257764

Create a Culture of Innovation Create a culture of innovation www.flickr.com/photos/21745851@N00/389396046

http://www.flickr.com/photos/39039882@N00/22778226 clifflandis.net