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Il2008: Crafting The User-Centered Library

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Learn how to make your library evolve into the library of your users' dreams!

Learn how to make your library evolve into the library of your users' dreams!

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    • 1. Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University clifflandis.net
    • 2. http://www.flickr.com/photos/19553693@N00/273269366/
    • 3. http://www.flickr.com/photos/90646759@N00/1149873101 It’s not enough to just create an account.
    • 4. http://www.flickr.com/photos/37912374670@N01/2460452288 It’s not enough to shove your bad services into a new place.
    • 5. What were you thinking? http://www.flickr.com/photos/80039525@N00/538900892
    • 6. Why do you use emerging technologies in your library?
      • Because everyone else is doing it
      • Outreach
      • Service
    • 7. Why do you use emerging technologies in your library?
    • 8.  
    • 9. http://www.flickr.com/photos/74128681@N00/2349370490 The librarian approaches to new ideas…
    • 10. The Planning Approach Takes too long; jump through hoops; eventual success or failure
    • 11. The Committee Approach Exploit the “What If” weakness and DESTROY!!! http://www.flickr.com/photos/49503180328@N01/2299526206
    • 12.
      • Association Professionals Through the Ages
    • 13. The Evolving Library Try, assess, reflect… Try, assess, reflect… Repeat ad victorium
    • 14. Action Steps www.flickr.com/photos/30352125@N00/616638903
    • 15. Try Yoda was wrong… www.flickr.com/photos/45082883@N00/223839049
    • 16. Be fast www.flickr.com/photos/96586445@N00/89773667
    • 17. Be human http://www.flickr.com/photos/35034353562@N01/1390012980
    • 18. Don’t over-plan www.flickr.com/photos/66615882@N00/2208227079
    • 19. Assess
      • Do you like me?
      • Yes
      • No
      • Maybe
    • 20. www.flickr.com/photos/14516334@N00/286709039 You can’t measure progress without measuring
    • 21. Write assessment into your plans http://www.flickr.com/photos/76074333@N00/317952268
    • 22. Get user feedback (and use it) http://www.flickr.com/photos/17671297@N00/1781605101
    • 23. Write a 3-Minute Plan
    • 24. Reflect www.flickr.com/photos/80829337@N00/225225979
    • 25. http://www.flickr.com/photos/51035608580@N01/219000030
    • 26. http://www.flickr.com/photos/79359251@N00/2593538987 BE WILLING TO FAIL. Not every idea can succeed.
    • 27. Think back to your most amazing user experience… What made it special? http://www.flickr.com/photos/34427466731@N01/2144933705
    • 28. GATHERING THE TOOLS http://www.flickr.com/photos/81287431@N00/41852222/
    • 29. Surveys
    • 30. Focus Groups
      • http://www.useit.com/
      • You only need a few people.
      • Get someone else to moderate.
      • You only need a few questions.
    • 31. User Observations
    • 32. Conversations! www.flickr.com/photos/16262133@N00/80634154
    • 33. http://www.flickr.com/photos/35237093637@N01/820500012/
    • 34. Drawing them in
      • Have something to offer
      • Get OUT of your library
      • Remember, everyone loves to give their opinions!
      www.flickr.com/photos/28859335@N00/119115269
    • 35. Embrace the power of selling out (just a little bit) www.flickr.com/photos/12505664@N00/352214448
    • 36. IT’S SWAG-TASTIC! www.flickr.com/photos/80081757@N00/111831987 Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!
    • 37. IMPLEMENTATION http://www.flickr.com/photos/19014808@N00/169630719/
    • 38. Remember, something will go wrong. www.flickr.com/photos/33103273@N00/2050128846
    • 39. Now that you’ve found out what they want and need… www.flickr.com/photos/44124365282@N01/177904280
    • 40. Getting the Boss’ buy-in www.flickr.com/photos/79874304@N00/10175721
    • 41. Data-driven results www.flickr.com/photos/37996600126@N01/76966740
    • 42. MAKING IT “PUBLISHABLE” http://www.flickr.com/photos/86603835@N00/19650368/
    • 43. All that boring stuff
      • The Practice of Social Research by Earl R. Babbie
      • Reliability, Validity, Methodology, etc.
      http://www.flickr.com/photos/86603835@N00/1435154217
    • 44. Go ahead and do it half-assed! Don’t wait! (You need the data) http://www.flickr.com/photos/41397136@N00/975160147/
    • 45. You can always refine and redo (And remember, you’re human too!) www.flickr.com/photos/12836528@N00/2121472112
    • 46. BEING USER-CENTRIC User Your library. http://www.flickr.com/photos/43285282@N00/69442780/
    • 47. BEING USER-CENTRIC
      • They were right—the whole world really does revolve around them…
      User Your library. MySpace Facebook http://www.flickr.com/photos/43285282@N00/69442780/
    • 48. FINAL THOUGHTS www.flickr.com/photos/29647247@N00/111851351
    • 49.
      • Be willing to do the work
      http://www.flickr.com/photos/44124404848@N01/992938851
    • 50. Evolution will take care of the bad ideas. http://www.flickr.com/photos/35034347820@N01/172257764
    • 51. Create a Culture of Innovation Create a culture of innovation www.flickr.com/photos/21745851@N00/389396046
    • 52. http://www.flickr.com/photos/39039882@N00/22778226 clifflandis.net

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