Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University clifflandis.net
http://www.flickr.com/photos/19553693@N00/273269366/
http://www.flickr.com/photos/90646759@N00/1149873101 It’s not enough to just create an account.
http://www.flickr.com/photos/37912374670@N01/2460452288 It’s not enough to shove your bad services into a new place.
What were you thinking? http://www.flickr.com/photos/80039525@N00/538900892
Why do you use emerging technologies in your library? <ul><li>Because everyone else is doing it </li></ul><ul><li>Outreach...
Why do you use emerging technologies in your library?
 
http://www.flickr.com/photos/74128681@N00/2349370490 The librarian approaches to new ideas…
The Planning Approach Takes too long; jump through hoops; eventual success or failure
The Committee Approach Exploit the “What If” weakness and DESTROY!!! http://www.flickr.com/photos/49503180328@N01/2299526206
<ul><li>Association Professionals Through the Ages </li></ul>
The Evolving Library Try, assess, reflect… Try, assess, reflect… Repeat  ad victorium
Action Steps www.flickr.com/photos/30352125@N00/616638903
Try Yoda was wrong… www.flickr.com/photos/45082883@N00/223839049
Be fast www.flickr.com/photos/96586445@N00/89773667
Be human http://www.flickr.com/photos/35034353562@N01/1390012980
Don’t over-plan www.flickr.com/photos/66615882@N00/2208227079
Assess <ul><li>Do you like me? </li></ul><ul><li>Yes </li></ul><ul><li>No </li></ul><ul><li>Maybe   </li></ul>
www.flickr.com/photos/14516334@N00/286709039 You can’t measure progress without measuring
Write assessment into your plans http://www.flickr.com/photos/76074333@N00/317952268
Get user feedback (and use it) http://www.flickr.com/photos/17671297@N00/1781605101
Write a 3-Minute Plan
Reflect www.flickr.com/photos/80829337@N00/225225979
http://www.flickr.com/photos/51035608580@N01/219000030
http://www.flickr.com/photos/79359251@N00/2593538987 BE WILLING TO FAIL.  Not every idea can succeed.
Think back to your most amazing user experience… What made it special? http://www.flickr.com/photos/34427466731@N01/214493...
GATHERING THE  TOOLS http://www.flickr.com/photos/81287431@N00/41852222/
Surveys
Focus Groups <ul><li>http://www.useit.com/ </li></ul><ul><li>You only need a few people. </li></ul><ul><li>Get someone els...
User Observations
Conversations! www.flickr.com/photos/16262133@N00/80634154
http://www.flickr.com/photos/35237093637@N01/820500012/
Drawing them in <ul><li>Have something to offer </li></ul><ul><li>Get OUT of your library </li></ul><ul><li>Remember, ever...
Embrace the power of selling out  (just a little bit) www.flickr.com/photos/12505664@N00/352214448
IT’S SWAG-TASTIC! www.flickr.com/photos/80081757@N00/111831987 Is it shiny?  Is it branded?  Do you already have 20?  Give...
IMPLEMENTATION http://www.flickr.com/photos/19014808@N00/169630719/
Remember, something will go wrong. www.flickr.com/photos/33103273@N00/2050128846
Now that you’ve found out what they want and need… www.flickr.com/photos/44124365282@N01/177904280
Getting the Boss’ buy-in www.flickr.com/photos/79874304@N00/10175721
Data-driven results www.flickr.com/photos/37996600126@N01/76966740
MAKING IT “PUBLISHABLE” http://www.flickr.com/photos/86603835@N00/19650368/
All that boring stuff <ul><li>The Practice of Social Research  by Earl R. Babbie </li></ul><ul><li>Reliability, Validity, ...
Go ahead and do it half-assed!  Don’t wait!  (You need the data) http://www.flickr.com/photos/41397136@N00/975160147/
You can always refine and redo (And remember, you’re human too!) www.flickr.com/photos/12836528@N00/2121472112
BEING USER-CENTRIC User Your library. http://www.flickr.com/photos/43285282@N00/69442780/
BEING USER-CENTRIC <ul><li>They were right—the whole world really does revolve around them… </li></ul>User Your library. M...
FINAL THOUGHTS www.flickr.com/photos/29647247@N00/111851351
<ul><li>Be willing to do the work </li></ul>http://www.flickr.com/photos/44124404848@N01/992938851
Evolution will take care of the bad ideas. http://www.flickr.com/photos/35034347820@N01/172257764
Create a Culture of Innovation Create a culture of innovation www.flickr.com/photos/21745851@N00/389396046
http://www.flickr.com/photos/39039882@N00/22778226 clifflandis.net
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Il2008: Crafting The User-Centered Library

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Learn how to make your library evolve into the library of your users' dreams!

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  • Transcript of "Il2008: Crafting The User-Centered Library"

    1. 1. Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University clifflandis.net
    2. 2. http://www.flickr.com/photos/19553693@N00/273269366/
    3. 3. http://www.flickr.com/photos/90646759@N00/1149873101 It’s not enough to just create an account.
    4. 4. http://www.flickr.com/photos/37912374670@N01/2460452288 It’s not enough to shove your bad services into a new place.
    5. 5. What were you thinking? http://www.flickr.com/photos/80039525@N00/538900892
    6. 6. Why do you use emerging technologies in your library? <ul><li>Because everyone else is doing it </li></ul><ul><li>Outreach </li></ul><ul><li>Service </li></ul>
    7. 7. Why do you use emerging technologies in your library?
    8. 9. http://www.flickr.com/photos/74128681@N00/2349370490 The librarian approaches to new ideas…
    9. 10. The Planning Approach Takes too long; jump through hoops; eventual success or failure
    10. 11. The Committee Approach Exploit the “What If” weakness and DESTROY!!! http://www.flickr.com/photos/49503180328@N01/2299526206
    11. 12. <ul><li>Association Professionals Through the Ages </li></ul>
    12. 13. The Evolving Library Try, assess, reflect… Try, assess, reflect… Repeat ad victorium
    13. 14. Action Steps www.flickr.com/photos/30352125@N00/616638903
    14. 15. Try Yoda was wrong… www.flickr.com/photos/45082883@N00/223839049
    15. 16. Be fast www.flickr.com/photos/96586445@N00/89773667
    16. 17. Be human http://www.flickr.com/photos/35034353562@N01/1390012980
    17. 18. Don’t over-plan www.flickr.com/photos/66615882@N00/2208227079
    18. 19. Assess <ul><li>Do you like me? </li></ul><ul><li>Yes </li></ul><ul><li>No </li></ul><ul><li>Maybe </li></ul>
    19. 20. www.flickr.com/photos/14516334@N00/286709039 You can’t measure progress without measuring
    20. 21. Write assessment into your plans http://www.flickr.com/photos/76074333@N00/317952268
    21. 22. Get user feedback (and use it) http://www.flickr.com/photos/17671297@N00/1781605101
    22. 23. Write a 3-Minute Plan
    23. 24. Reflect www.flickr.com/photos/80829337@N00/225225979
    24. 25. http://www.flickr.com/photos/51035608580@N01/219000030
    25. 26. http://www.flickr.com/photos/79359251@N00/2593538987 BE WILLING TO FAIL. Not every idea can succeed.
    26. 27. Think back to your most amazing user experience… What made it special? http://www.flickr.com/photos/34427466731@N01/2144933705
    27. 28. GATHERING THE TOOLS http://www.flickr.com/photos/81287431@N00/41852222/
    28. 29. Surveys
    29. 30. Focus Groups <ul><li>http://www.useit.com/ </li></ul><ul><li>You only need a few people. </li></ul><ul><li>Get someone else to moderate. </li></ul><ul><li>You only need a few questions. </li></ul>
    30. 31. User Observations
    31. 32. Conversations! www.flickr.com/photos/16262133@N00/80634154
    32. 33. http://www.flickr.com/photos/35237093637@N01/820500012/
    33. 34. Drawing them in <ul><li>Have something to offer </li></ul><ul><li>Get OUT of your library </li></ul><ul><li>Remember, everyone loves to give their opinions! </li></ul>www.flickr.com/photos/28859335@N00/119115269
    34. 35. Embrace the power of selling out (just a little bit) www.flickr.com/photos/12505664@N00/352214448
    35. 36. IT’S SWAG-TASTIC! www.flickr.com/photos/80081757@N00/111831987 Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!
    36. 37. IMPLEMENTATION http://www.flickr.com/photos/19014808@N00/169630719/
    37. 38. Remember, something will go wrong. www.flickr.com/photos/33103273@N00/2050128846
    38. 39. Now that you’ve found out what they want and need… www.flickr.com/photos/44124365282@N01/177904280
    39. 40. Getting the Boss’ buy-in www.flickr.com/photos/79874304@N00/10175721
    40. 41. Data-driven results www.flickr.com/photos/37996600126@N01/76966740
    41. 42. MAKING IT “PUBLISHABLE” http://www.flickr.com/photos/86603835@N00/19650368/
    42. 43. All that boring stuff <ul><li>The Practice of Social Research by Earl R. Babbie </li></ul><ul><li>Reliability, Validity, Methodology, etc. </li></ul>http://www.flickr.com/photos/86603835@N00/1435154217
    43. 44. Go ahead and do it half-assed! Don’t wait! (You need the data) http://www.flickr.com/photos/41397136@N00/975160147/
    44. 45. You can always refine and redo (And remember, you’re human too!) www.flickr.com/photos/12836528@N00/2121472112
    45. 46. BEING USER-CENTRIC User Your library. http://www.flickr.com/photos/43285282@N00/69442780/
    46. 47. BEING USER-CENTRIC <ul><li>They were right—the whole world really does revolve around them… </li></ul>User Your library. MySpace Facebook http://www.flickr.com/photos/43285282@N00/69442780/
    47. 48. FINAL THOUGHTS www.flickr.com/photos/29647247@N00/111851351
    48. 49. <ul><li>Be willing to do the work </li></ul>http://www.flickr.com/photos/44124404848@N01/992938851
    49. 50. Evolution will take care of the bad ideas. http://www.flickr.com/photos/35034347820@N01/172257764
    50. 51. Create a Culture of Innovation Create a culture of innovation www.flickr.com/photos/21745851@N00/389396046
    51. 52. http://www.flickr.com/photos/39039882@N00/22778226 clifflandis.net
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