Il2008: Crafting The User-Centered Library

Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University clifflandis.net

http://www.flickr.com/photos/19553693@N00/273269366/

http://www.flickr.com/photos/90646759@N00/1149873101 It’s not enough to just create an account.

http://www.flickr.com/photos/37912374670@N01/2460452288 It’s not enough to shove your bad services into a new place.

What were you thinking? http://www.flickr.com/photos/80039525@N00/538900892

Why do you use emerging technologies in your library?
Because everyone else is doing it
Outreach
Service

Why do you use emerging technologies in your library?

http://www.flickr.com/photos/74128681@N00/2349370490 The librarian approaches to new ideas…

The Planning Approach Takes too long; jump through hoops; eventual success or failure

The Committee Approach Exploit the “What If” weakness and DESTROY!!! http://www.flickr.com/photos/49503180328@N01/2299526206

Association Professionals Through the Ages

The Evolving Library Try, assess, reflect… Try, assess, reflect… Repeat ad victorium

Action Steps www.flickr.com/photos/30352125@N00/616638903

Try Yoda was wrong… www.flickr.com/photos/45082883@N00/223839049

Be fast www.flickr.com/photos/96586445@N00/89773667

Be human http://www.flickr.com/photos/35034353562@N01/1390012980

Don’t over-plan www.flickr.com/photos/66615882@N00/2208227079

Assess
Do you like me?
Yes
No
Maybe

www.flickr.com/photos/14516334@N00/286709039 You can’t measure progress without measuring

Write assessment into your plans http://www.flickr.com/photos/76074333@N00/317952268

Get user feedback (and use it) http://www.flickr.com/photos/17671297@N00/1781605101

Write a 3-Minute Plan

Reflect www.flickr.com/photos/80829337@N00/225225979

http://www.flickr.com/photos/51035608580@N01/219000030

http://www.flickr.com/photos/79359251@N00/2593538987 BE WILLING TO FAIL. Not every idea can succeed.

Think back to your most amazing user experience… What made it special? http://www.flickr.com/photos/34427466731@N01/2144933705

GATHERING THE TOOLS http://www.flickr.com/photos/81287431@N00/41852222/

Surveys

Focus Groups
http://www.useit.com/
You only need a few people.
Get someone else to moderate.
You only need a few questions.

User Observations

Conversations! www.flickr.com/photos/16262133@N00/80634154

http://www.flickr.com/photos/35237093637@N01/820500012/

Drawing them in
Have something to offer
Get OUT of your library
Remember, everyone loves to give their opinions!
www.flickr.com/photos/28859335@N00/119115269

Embrace the power of selling out (just a little bit) www.flickr.com/photos/12505664@N00/352214448

IT’S SWAG-TASTIC! www.flickr.com/photos/80081757@N00/111831987 Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!

IMPLEMENTATION http://www.flickr.com/photos/19014808@N00/169630719/

Remember, something will go wrong. www.flickr.com/photos/33103273@N00/2050128846

Now that you’ve found out what they want and need… www.flickr.com/photos/44124365282@N01/177904280

Getting the Boss’ buy-in www.flickr.com/photos/79874304@N00/10175721

Data-driven results www.flickr.com/photos/37996600126@N01/76966740

MAKING IT “PUBLISHABLE” http://www.flickr.com/photos/86603835@N00/19650368/

All that boring stuff
The Practice of Social Research by Earl R. Babbie
Reliability, Validity, Methodology, etc.

Go ahead and do it half-assed! Don’t wait! (You need the data) http://www.flickr.com/photos/41397136@N00/975160147/

You can always refine and redo (And remember, you’re human too!) www.flickr.com/photos/12836528@N00/2121472112

BEING USER-CENTRIC User Your library. http://www.flickr.com/photos/43285282@N00/69442780/

BEING USER-CENTRIC
They were right—the whole world really does revolve around them…
User Your library. MySpace Facebook http://www.flickr.com/photos/43285282@N00/69442780/

FINAL THOUGHTS www.flickr.com/photos/29647247@N00/111851351

Be willing to do the work

Evolution will take care of the bad ideas. http://www.flickr.com/photos/35034347820@N01/172257764

Create a Culture of Innovation Create a culture of innovation www.flickr.com/photos/21745851@N00/389396046

http://www.flickr.com/photos/39039882@N00/22778226 clifflandis.net

Il2008: Crafting The User-Centered Library

by Cliff Landis

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