Beyond 2.0: Evolving to the Next Level of Amazing Library Service

Beyond "2.0“ Evolving to the Next Level of Amazing Library Service Cliff Landis, Web Services Librarian Georgia State University http://clifflandis.net/

http://www.flickr.com/photos/19553693@N00/273269366/

http://www.flickr.com/photos/90646759@N00/1149873101 It’s not enough to just create an account.

http://www.flickr.com/photos/37912374670@N01/2460452288 It’s not enough to shove your bad services into a new place.

What were you thinking? http://www.flickr.com/photos/80039525@N00/538900892

Why do you use emerging technologies in your library?
Because everyone else is doing it
Outreach
Service

Why do you use emerging technologies in your library?

http://www.flickr.com/photos/74128681@N00/2349370490 The librarian approaches to new ideas…

The Planning Approach Takes too long; jump through hoops; eventual success or failure

The Committee Approach Exploit the “What If” weakness and DESTROY!!! http://www.flickr.com/photos/49503180328@N01/2299526206

The Evolving Library Try, assess, reflect… Try, assess, reflect… Repeat ad victorium

Action Steps www.flickr.com/photos/30352125@N00/616638903

Try Yoda was wrong… www.flickr.com/photos/45082883@N00/223839049

Be fast www.flickr.com/photos/96586445@N00/89773667

Be human http://www.flickr.com/photos/35034353562@N01/1390012980

Don’t over-plan www.flickr.com/photos/66615882@N00/2208227079

Assess
Do you like me?
Yes
No
Maybe

www.flickr.com/photos/14516334@N00/286709039 You can’t measure progress without measuring

Write assessment into your plans http://www.perpetualkid.com/index.asp?PageAction=VIEWPROD&ProdID=2534

Get user feedback (and use it) http://www.flickr.com/photos/17671297@N00/1781605101

Write a 3-Minute Plan

Reflect www.flickr.com/photos/80829337@N00/225225979

http://www.flickr.com/photos/79359251@N00/2593538987 BE WILLING TO FAIL. Not every idea can succeed.

Think back to your most amazing user experience… What made it special? http://www.flickr.com/photos/34427466731@N01/2144933705

KEEPING UP WITH CHANGE http://www.flickr.com/photos/71038389@N00/2337307518

http://www.educause.edu/Resources/ECARStudyofUndergraduateStuden/217333

FINAL THOUGHTS www.flickr.com/photos/29647247@N00/111851351

Be willing to do the work
http://www.flickr.com/photos/44124404848@N01/992938851

Evolution will take care of the bad ideas. http://www.flickr.com/photos/35034347820@N01/172257764

Create a Culture of Innovation Create a culture of innovation www.flickr.com/photos/21745851@N00/389396046

http://www.flickr.com/photos/39039882@N00/22778226

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Beyond 2.0: Evolving to the Next Level of Amazing Library Service

by Cliff Landis on Nov 16, 2010

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Beyond 2.0: Evolving to the Next Level of Amazing Library Service — Presentation Transcript