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  • 1. Now What Do I Do IT Services ITD Student Support 2010 / 2011
  • 2. IT Services ITD Student Support Computer Laboratory Attendants are located in ITD managed PC Rooms. They ensure the smooth running of the PC Rooms and are your life line when having problems with printing, email or accessing software programs! Student IT Manual on the computer desktop has links to useful information Web Address: Now What Do I Do Booklet: Link on Student PC Desktops Student Portal/Notice Board web link to access Public Folders e.g. Lecturers Notes and Exam Papers: http://ulportal/SiteDirectory/Students/ Lists/Announcements/AllItems.aspx Student Computer problems Email: Problems accessing: Student Records, Exam Results and PIN Numbers Email: saa@ul.ieIT Services ITD Student Support Academic Year 2010 / 2011
  • 3. Location of ITD Managed PC ClustersLocation # PCs Type of Access Kemmy Business SchoolKB1-21A ITD 30 BookableKB1-21B ITD 30 BookableKB1-10 30 Restricted (Postgrads and Staff )KB1-11 16 Restricted (Postgrads and Staff ) Schuman BuildingS1-19 ITD30 BookableS2-04 45 RestrictedS2-02 30 Restricted (Journalism Students) CSISCS3005b 30 Restricted (Psychology) PESSPESS Study Area 30 Restricted (PESS Students) Schrodinger BuildingSR2-031 30 Restricted (Education)SR2-032 35 Restricted (MOE)SR3-005b 30 Restricted (MOE) Health Sciences BuildingHSG- 006 28 Restricted UsersHSG -007 40 Restricted Users Language CentreLC1-002 21 Restricted (LCS)LC1-016 23 Restricted (LCS) IT Services ITD Student Support Academic Year 2010 / 2011
  • 4. Location of ITD Managed PC ClustersLocation # PCs Type of Access Library & Information Services (LIS Building)LISB *ITD 164 Open AccessLISB *ITD 12 Restricted ( Post Grads and Staff) Main University BuildingAM-061 *ITD 31 Restricted (Engineering)A0-060-A *ITD 34 Bookable for all classesA0-060-B *ITD 30 Bookable for all classesA0-060-C *ITD 52 Open Access—No BookingA1-084-A *ITD 37 Bookable for all classesA1-084 *ITD 24 Restricted (Postgrads and Staff )A1-089 *ITD 30 Bookable for all classesDM-038 23 Restricted (Humanities—Postgrads)E1-020 *ITD 30 Restricted (Postgrads ) IT Services ITD Student Support Academic Year 2010 / 2011
  • 5. Your Computer Account has been created at time ofissue of your UL Student ID Card in EGO10 UserName: Your ID Number Password New Students : Your date of Birth (e.g. 17Jan1989) (note upper case letter J for month) Log on to: ULGo to any PC roomLog on with your UserName and Password and carryout the following steps:Step 1—Change your PasswordStep 2—Create your UL Email AccountStep 3—Connect to a Printer & Activate yourPrint AccountStep 4—Register Modules for Semester Week 1Step 5—Your Computer Account InformationStep 6—LaptopsStep 7-USB Memory KeysStep 8—Log Off IT Services ITD Student Support Academic Year 2010 / 2011
  • 6. Step 1: Change your Password Hold down Ctrl, the Alt and Delete keys on your keyboard together. User Name: Type your ID Number Password: Type in your Password New Students Password is Date of Birth (e.g. 17Jan1989) N.B. Note Upper Case letter for month and no spaces. Log on to: UL Click OK A message will appear telling you that your password has expired. Simply click OK. You now need to enter your old password – for New Students this is your Date of Birth (e.g. 17Jan1989) Enter your new password and then re-enter to confirm. It is important for you to include both upper case and lower case characters, special characters and numbers in your password e.g. N3wP4ssW*rd. (Note you must have a minimum of 8 characters)Click OK If passwords are not changed within 365 days they will expire! Change your password on web: Forgotten Password: Go to Swipe PC and follow instructions IT Services ITD Student Support Academic Year 2010 / 2011
  • 7. Step 2: UL Email Account  Go to  Type in your email address in this format e.g.  Password: UL Network Password** New students must activate their UL PC Account first by logging on to a UL PC with their default Password (date of birth) to change it to their own personalised UL Network Password The first time you access your Outlook Live email account, you are required to activate the account. When you login, full instructions are available on the screen. NB See the web link below for detailed instructions on how to activate your Email Account  Benefits: Microsoft Outlook Live provides you with a 10GB mailbox and email is now available through the same login interface, both on and off campus.  Benefits: Your new email login details (Windows Live ID) also give you automatic access to 25GB of online storage called Skydrive. Skydrive is an online place to save, access and share documents Additional email information is available on web IT Services ITD Student Support Academic Year 2010 / 2011
  • 8. Step 3: Connect to a Printer & Activate your Print Account All new users have a print a/c balance of €1 Cost of Printing per page B/W = 7 Cent and Colour = 42 Cent Printers are set by default to duplex Click on Start Button, choose Run Type Payprint64 and click OK for a full list of Mono and Colour Printers. Double click on a printer. The printer will add to your list of available printers Activate your Print Account by printing one page from Microsoft Word - Click on File, choose Print and click OK Print Account Information web link Icon on Desktop to http://payprint64:2941/webtools Log in with your ID Number & Password. More Print Credit can be purchased online or from the Print Room (E1-005) IT Services ITD Student Support Academic Year 2010 / 2011
  • 9. Step 4: Register Modules for Semester PIN Number for new students is set by default to 9999 Log onto Week I to register for clas- ses and modules of your Programme of Study. Registration of modules has to be completed Week 1 of both Semesters Instructions available on the Student Academic Administration web site. Any problems email saa@ul.ieStep 5: Your Computer Account Every currently registered UL student is provided with a Computer Account for usage in a variety of clusters throughout the University. While students can work on their files in C:WorkArea of PCs, there are no backup / storage facilities on any PCs. All files are au- tomatically deleted during nightly shutdown of sys- tems. Students should, prior to logging off from PC, save their files to USB Keys and to Sky Drive that has 25GB online storage. Students are advised to save documents every 15 minutes and always make backup copies. IT Services ITD Student Support Academic Year 2010 / 2011
  • 10. Step 6: Laptops Laptop clinics dealing with network connectivity are held in PC Area in Library every Tuesday, Wednesday and Thursday 2.30pm—3.30pm during semes- ters. Laptop information is available in Student IT Manual on web (link on PC Desktop) and Student ULPortal (notification web page at log on)Step 7: USB Memory Keys Warning: It is recommended in the event of USB Keys being lost that Owner’s contact details are saved in a document ‘Owner’s contact details.doc’ in the base or root directory (not hidden in a folder) Spell the word Owner with digit ZERO instead of the letter O and it will appear at the top of the listing of files USB Repair Clinics are held in Venus PC Room A0-060c every Wednesday 2.30pm—3.30pm and every Saturday in Library PC Area 2.15pm - 2.45pm IT Services ITD Student Support Academic Year 2010 / 2011
  • 11. Step 8: Remove USB Key/ Log off PC Warning: ITD does not backup student data. Always have backups! Save your files to your USB Key before logging off PC.Do not forget to remove your USB key correctly fromthe computer when finished or data will be lost! Click on icon once with Right Hand Side of Mouse. Click on this text that appears ―Unplug or Eject Hardware‖ and select ―Stop‖ Select your USB Key. Click ok. USB Key can now be safely removed. Close.Log Off PC:If you do not log off, your PC Account is open to misusee.g. print funds used and emails sent from your emailOption One: Close all open programs and windows, and do one of the following:  Hold down and keep held the CTRL key on your keyboard  Keeping the CTRL key held click the ―Start button and click on ―Log Off Oxxxxxx  Click Yes from the window in the middle of the screen and release the CTRL key or Option Two:  Press the Ctrl, Alt, Delete (Del) buttons simultaneously. From screen that appears, click on Log Off. Yes. IT Services ITD Student Support Academic Year 2010 / 2011
  • 12. IT Services ITD Student Support © Mai McGurk Academic Year 2010/2011