Mobile Reality Webcast: Nov 2012
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Mobile Reality Webcast: Nov 2012



In this webcast, enterprise mobility expert Jason Lanier shares insight into enterprise mobility project metrics and why most companies are not getting the ROI they expect....

In this webcast, enterprise mobility expert Jason Lanier shares insight into enterprise mobility project metrics and why most companies are not getting the ROI they expect.
Why do most enterprise-wide mobility projects fail? How do you ensure your mobile project doesn’t fall into the trap of expensive failed projects? If you’re responsible for your company’s investment into mobility across functional departments, this webcast is a must-see. Download webcast on-demand at:



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Mobile Reality Webcast: Nov 2012 Mobile Reality Webcast: Nov 2012 Presentation Transcript

  • The Reality of Mobility Enterprise Mobility Webcast Series@hand Corporation Slide 1
  • Speaker Bio Jason Lanier, VP Strategy & Products @hand Corp. As a mobile industry expert and frequent speaker,  Jason’s deep experience brings tremendous insight to  the market. As the VP Strategy & Products, Jason  provides leadership and oversight to shaping @hand’s  product strategy and mobile software technology  extending them into commercial products for  successful customer deployments across several  sectors.  Jason’s tenure with @hand has contributed  significantly to the companys mission of customer  satisfaction and sustainable growth.  @hand Corporation Slide 2
  • The Mobile Opportunity@hand Corporation Slide 3 View slide
  • Enterprise Mobility ROI According the Aberdeen Group and IDC, enterprise mobility  projects see the following return: Achieve cost savings of $7,500+ per worker. Improve worker productivity by 23‐27%. Improve mean time to repair by 7%. Improve first‐time‐fix metric by 23%. What’s your enterprise  Improve SLA compliance by 29%. mobility ROI? Improve service revenue by 13%. Improve customer satisfaction by 19%. Average 3‐year solution ROI of 402%.@hand Corporation Slide 4 View slide
  • The Reality of Enterprise Mobility Most companies are only getting half of what they expect. Most mobile business initiatives do  not achieve their objective. Most mobile solutions decay, rather  than advance over time. You wouldn’t buy half a  Most enterprise mobile applications  mobile phone, so why  struggle with user adoption. would you only accept  half the mobile project? Most mobile projects are under‐ funded and not resourced to  succeed.@hand Corporation Slide 5
  • Why are Mobility Initiatives Failing? Poor mobile designs from lack of expertise Failure to incorporate user feedback Underfunded deployment teams Brittle hardware and network infrastructure Inadequate sustainment plans Lack of alignment between vision and execution@hand Corporation Slide 6
  • Facing the Reality of Mobile What is The Mobile Reality? Many mobile vendors capitalize on the  Sell Install immature nature of the market. … focus on the sale and installation of  the product. … present low services estimates and  inadequate sustainment plans. … ignore the mobile reality and the  necessity of mobile lifecycle  management. With core business systems, an incomplete adoption approach will lead to an  under‐utilized or even failed initiative.@hand Corporation Slide 7
  • Mobile Solutions are a Living System Mobile Lifecycle Management Mobility should be managed  as a lifecycle – not just an  app or a project. Mobile solutions represent a  living system that require  continuous care and feeding. Successful mobile solutions  must Adapt or Die !@hand Corporation Slide 8
  • Winning Strategies for Mobility Mobile Lifecycle Management Philosophy: Solutions that  address all mobile solution phases – getting started,  getting deployed, long‐term evolution. Focus on the User Experience: User adoption is the key to  deployment success and continued application use. The Right Technology:  Configure‐to‐Order: Standard components & unique solutions. Open Architecture: Leverage open source UI and integration tools. Patent protection The Right Expertise: Consider the talent and resources,  not just products and technology.@hand Corporation Slide 9
  • Achieving the Promise of Mobility ENTERPRISE MOBILITY  CUSTOMER EXAMPLES@hand Corporation Slide 10
  • Customer Case Study Field Inventory Management FIELD INVENTORY MANAGEMENT Global Life Sciences Company Global Life Sciences Manufacturer • CHALLENGES Inventory is highly‐distributed across geography Inventory often managed by field reps Challenges with product tracking and order processing • SOLUTION Mobile applications deployed to iPads Functions include order capture, audits, reporting, barcode scanning, and e‐signature. • BENEFITS Cross‐platform application (HTML5) Improved order fulfillment Improved inventory trace‐ability@hand Corporation Slide 11
  • Customer Case Study Mobile Field Service MOBILE FIELD SERVICE Large Energy Services Provider Large Energy Services Provider • CHALLENGES Highly‐distributed well services operation Lack of consistent network connectivity Delays in ticket processing and DSO • SOLUTION Job and service management Sales orders and pricing updates Tool and resource tracking • BENEFITS Reduced DSO Improved service level Reduced price leakage@hand Corporation Slide 12
  • Customer Case Study Mobile Supply Chain MOBILE SUPPLY CHAIN Energy Equipment Supplier Leading Industrial & Energy Equipment Supplier • CHALLENGES Complex, high‐volume data environment Suboptimal customer wait times Requirement to blend offline with real‐time • SOLUTION Receiving Customer Orders Picklists & Issues Cycle Counts • BENEFITS Reduced order turn‐around times Enhanced customer service Accelerated data feeds into inventory system@hand Corporation Slide 13
  • Takeaways Mobile presents a great business opportunity But… be careful about the “reality of mobility” Find the right mix of technology & expertise Interested in learning more?  Contact me: Jason Lanier VP Products & Strategy @hand Corp +512.231.9993@hand Corporation Slide 14
  • Stay connected Ready to learn more? Sign‐up for a demo: Not quite ready? Stay informed:‐corporation Sign up for the monthly Mobile Report: @hand Corporation Slide 15