Professional Overview: Lynn Hunsaker - ClearAction LLC

Ly Hunsaker ynn Professional Overview P Strate egic Customer Experience Mentor Head of ClearAction LLC Author: • Metrics Yo Can Manage For Success ou • Customer Experience Improvement Momentum r • Innovating Superior Customer Experience g www.ClearAction.biz © 2009 ClearAction. All rights reserved.

Testim monials • “ClearAction taught us things that wouldn’t readily cross our minds t and has increased our efficiency & accuracy in many areas y • We highly recommend ClearActio as a business consultant” on • “ClearAction’s assistance was he elpful • We look forward to working together in future” • “Lynn is a superb strategist, diagn nostician, facilitator & team player • She is the Sh i th most knowledgeable p f tk l d bl professional I k i l know in intertwining voice of the customer and marketing operations” © 2009 ClearAction. All rights reserved.

Global Ex xperience Scotland Russia Canada England E l d Germmany NetherlandsLuxembourg Poland Belgium Czech Republic Switz zerland Austria U.S. France p Spain Italy Hungary Korea Japan Greec ce Turkey T k Morocco Mexico Taiwan Curacao Aruba Thailand Singapore Work teammates from Algeria, Belarus, Belgium, Canada China Belarus Belgium Canada, China, Curacao, Egypt, France, Germany, Ke ey: Greece, Holland, India, Iran, Israel, Italy, Japan, Korea, Malaysia, Mexico, Lived in These Countries L Morocco, Norway Russia, Singapore, Morocco Norway, Russia Singapore Multiple Vi it M lti l Visits Spain, Sweden, Taiwan, Thailand, UK, Viet Nam Single Visit S © 2009 ClearAction. All rights reserved.

Thought Leadership – Presentations Innovating the Customer Experience Istanbul, Turkey July 8, 2009 Keys to Engaging Customers & Employees Customer-Centric C lt C t C t i Culture Keynote -- CRM Symposium September 4, 2009 October 28, 2009 Sa San Diego, C ego, CA Customer Engagement Tools November 5, 2009 http://marketingthoughtleadership.wordpres ss.com 4 Steps to Gain Recognition New Rules for Innovatin the ng as the Irreplaceable Customer Experience Change Agent You Are! October 14, 20099 November 12, 2009 © 2009 ClearAction. All rights reserved.

Thought Leader rship – Teaching Adjunct Faculty ~3 hours/week total Guest Lecturer Students from College Board, Cisco, Comc cast, HP, Intel Intuit, Juniper, Kaiser, McAfee, racle HP Intel, Intuit Juniper Kaiser McAfee Or racle, SalesForce.com, VISA, Wilson Learning, … © 2009 ClearAction. All rights reserved.

>50% of Career in Indust Customer Experience try • Di tor – M k ti & Business D Directo Marketing B i Development l t • Directo – Marketing Communications or •H d–C Head Corporate Q lit t Quality • Senior Manager – Customer Satisfaction Improv vement & Quality Metrics • Progra Manager – Voice of the Customer am • Consultant – Market Research • Manag – Marketing Services ger • Manag – Strategic Information ger • Analyst – Market Research • Intern – Strategic Planning © 2009 ClearAction. All rights reserved.

Customer Experi ience Resources Podcasts clearaction.podomatic.com clearaction podomatic com m Blog customerexperience.vox.com blogtalkradio.com/customerexperience blogtalkradio com/customerexperience Every Month slideshare.net/clearaction slideshare net/clearaction brighttalk.com/channels/2107/view © 2009 ClearAction. All rights reserved.

CEM Mentoring • Cle early see what’s needed to take imm mediate action CEM Enabling • C Clear the way for f organization-wide action i ti id ti 1-877-CEM-RO toll-free OI-4 1-408-687-97 direct 700 Lynn.Hunsaker@C ClearAction.biz © 2009 ClearAction. All rights reserved.

Professional Overview: Lynn Hunsaker - ClearAction LLC

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