Interaction Bridges for Employee Engagement

Lynn Hunsaker www.ClearAction.biz Interaction Bridgesto Overcome Cross-Functional Gaps

Combinations of the True SelfWays we influence others: informing Directing Communicator CommunicatorOur pace and energy:Where we focus our attention when interacting:© Copyright ClearAction LLC. All rights reserved. Source: Dr. Linda V. Berens

Combinations of the True SelfWays we influence others: Informing Directing Communicator CommunicatorOur pace and energy: responding initiating role roleWhere we focus our attention when interacting:© Copyright ClearAction LLC. All rights reserved. Source: Dr. Linda V. Berens

Combinations of the True SelfWays we influence others: Informing Directing Communicator CommunicatorOur pace and energy: Responding Initiating Role RoleWhere we focus our attention when interacting: outcome progressFastest Results | Best Results Fastest Start | Best Route© Copyright ClearAction LLC. All rights reserved. Source: Dr. Linda V. Berens

Bridge to Anyone On-the-Fly Communicator Communicator Informing DirectingThe Interaction Styles Model is the property of Dr. Linda V. Berens and cannot beused, duplicated or disclosed without the express permission of Telos Publications.

Bridge to Anyone On-the-Fly Responding Role Communicator Communicator Informing Directing Initiating RoleThe Interaction Styles Model is the property of Dr. Linda V. Berens and cannot beused, duplicated or disclosed without the express permission of Telos Publications.

Bridge to Anyone On-the-Fly Responding Role Best Route Best Results Communicator Communicator Informing Directing Fastest Results Fastest Start Initiating RoleThe Interaction Styles Model is the property of Dr. Linda V. Berens and cannot beused, duplicated or disclosed without the express permission of Telos Publications.

Bridging the Interaction Styles • Keep the group on track • Deliberate decisions • Define the process focus Responding Role Anticipate Communicator Communicator Informing Directing Initiating Role© Copyright ClearAction LLC. All rights reserved. SOURCE: Dr. Linda V. Berens

Bridging the Interaction Styles• Keep the group on track• Deliberate decisions• Define the process focus Responding Role Anticipate Communicator Communicator Informing Directing Completion Initiating Role• Lead the group to the goal• Quick decisions• Results focus© Copyright ClearAction LLC. All rights reserved. SOURCE: Dr. Linda V. Berens

Bridging the Interaction Styles• Keep the group on track • Support the group’s process• Deliberate decisions • Consultative decisions• Define the process focus • Understand the process focus Responding Role Anticipate Integrate Communicator Communicator Informing Directing Completion Initiating Role• Lead the group to the goal• Quick decisions• Results focus© Copyright ClearAction LLC. All rights reserved. SOURCE: Dr. Linda V. Berens

Bridging the Interaction Styles• Keep the group on track • Support the group’s process• Deliberate decisions • Consultative decisions• Define the process focus • Understand the process focus Responding Role Anticipate Integrate Communicator Communicator Informing Directing Completion Initiating Role Involvement• Lead the group to the goal • Facilitate the group’s process • Enthusiastic decisions• Quick decisions • Interaction focus• Results focus© Copyright ClearAction LLC. All rights reserved. SOURCE: Dr. Linda V. Berens

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CX Optimization is company-wide alignment with customer priorities to grow both revenue and profit organically. (CXO is more cultural & preventive than CEM.) CX Management is company-wide dedication to serving customer needs from their perspective. (An entity would not exist without customers.)© Copyright ClearAction LLC. All rights reserved.

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ClearAction Consulting Clients “ClearAction taught us things that wouldn’t readily cross our minds and has increased our efficiency & accuracy in many areas. We highly recommend ClearAction as a business consultant.”© Copyright ClearAction LLC. All rights reserved. Partial List

Lynn.Hunsaker@ClearAction.biz tel +1 408 687 9700CEM articles, podcasts, statistics:www.ClearAction.biz/best-practices

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Interaction Bridges for Employee Engagement

by ClearAction LLC

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