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:: CHALLENGES & TRENDS

 •    Uncertainties in the global economy
 •    Inclusion of China into WTO
 •    Implementation of AFTA
 •    Global sourcing for cheaper/higher quality of finished
      goods and components
 •    Impact on new technologies (ICT) in business process
 •    Information is available at your fingertips
 •    Consumers taste and preferences are dynamically
      changing
 •    New criteria for international competitiveness : Timely
      Delivery Of Service (besides price & quality)
 •    LATEST! : Post-War Iraq, SARS Outbreak, Avian
      Flu and War on Terrorism
     MTIB, KPPK         Sistem Maklumat Pasaran &         1
                               Antarabangsa
:: Conventional Trade Promotional
   Activities


 • Conventional Way
    Participation in general/specialised trade fairs
       and exhibitions worldwide
    Participation in Trade and Investment Missions
    Participation in Specialised Selling Missions

    Participation in Malaysian Products Exhibition /
       In-Store Promotion / Promotion Booths



   MTIB, KPPK        Sistem Maklumat Pasaran &          2
                            Antarabangsa
::




      NEW WAY (e-way)

                             E-COMMERCE



     MTIB, KPPK   Sistem Maklumat Pasaran &   3
                         Antarabangsa
:: WHAT IS e-COMMERCE?


  • Abbreviation of “electronic commerce”
  • Putting “e” into all commerce activities
  • “The use of computers and electronic
    network to do business”
  • Transacting Online – “buying and selling of
    goods/services via the Internet”
  • “Business transactions conducted
    electronically”
  • “Electronic exchange of information, goods,
    services & payments”
  MTIB, KPPK      Sistem Maklumat Pasaran &   4
                         Antarabangsa
:: BROADER DEFINITION

  • WTO’s Definition
     “All commercial transactions involving the
     transfer of information, products, services or
     payments performed through
     telecommunication networks, using electronic
     means. It comprises indirect e-commerce
     (electronic ordering of tangibles) and direct e-
     commerce (online delivery of intangibles).”
                  SOURCE : World Trade Organisation (www.wto.org)




  MTIB, KPPK         Sistem Maklumat Pasaran &                 5
                            Antarabangsa
:: BROADER DEFINITION

 • ITC’s Definition
   The distribution, marketing and sale or
   delivery of goods and services by electronic
   means including business-to-consumer (B2C)
   and business-to-business (B2B) transactions.
   It is not confined to the purchase of a
   product but it includes all information or
   services that a company may offer to its
   customers over the Internet from pre-
   purchase information to after-sales service
   and support.”
                 SOURCE : International Trade Centre, WTO/UNCTAD (www.intracen.org)
  MTIB, KPPK        Sistem Maklumat Pasaran &                              6
                           Antarabangsa
:: UNDERSTANDING THE CONCEPT


       “All forms of business transactions conducted
              over public and private networks”
               SOURCE : Inter-Agency Task Force On e-Commerce, The Government Of Malaysia



 • Electronic trading of goods             • Electronic procurement
   & services
                                           • Collaborative designs
 • Online delivery of digital
                                           • Engineering &
   content
                                             manufacturing
 • Electronic funds transfer
                                           • Online sourcing
 • Electronic share trading
                                           • Direct consumer
 • Electronic bills of lading                marketing
 • Commercial auctions                     • After sales services
  MTIB, KPPK                Sistem Maklumat Pasaran &                                7
                                   Antarabangsa
:: UNDERSTANDING THE CONCEPT


 • e-Commerce is:
       NOT    just about the Internet
       NOT    just about paying online
       NOT    entail actual payment online
       NOT    necessarily done over the Internet
 • “electronic” medium:
       Telephone (e.g. phone banking)
       Private network (e.g. ATM)
       Credit cards
       The Internet itself!
  MTIB, KPPK           Sistem Maklumat Pasaran &    8
                              Antarabangsa
:: e-COMMERCE vs e-BUSINESS


 • e-Commerce defined:
     The process of buying and selling goods or
     services through the Internet (ICT as intermediary
     or enabler) or other electronic network.
 • e-Business defined:
     The utilization of ICT and Internet-based
     applications in existing business
     processes, business strategies and business value-
     chain. It influences all aspects of company's
     strategy and business transactions, hence helping
     streamlining operations and improve profits while
     ensuring a sustainable competitive advantage.

  MTIB, KPPK         Sistem Maklumat Pasaran &        9
                            Antarabangsa
:: e-COMMERCE vs e-BUSINESS


               Mathematically,
     EB = EC + BI + SCM + CRM + ERP
Where:
    EB = e-Business
    EC = e-Commerce
    BI = Business Intelligence
    SCM = Supply Chain Management
    CRM = Customer Relationship Management
    ERP = Enterprise Resource Planning


  MTIB, KPPK     Sistem Maklumat Pasaran &   10
                        Antarabangsa
:: e-COMMERCE vs e-BUSINESS


                              E-BUSINESS


                                                 SUPPLY-CHAIN
               E-COMMERCE                        MANAGEMENT

                                ENTERPRISE
                                 RESOURCE
                                 PLANNING

                                                    CUSTOMER
                  BUSINESS                        RELATIONSHIP
                INTELLIGENCE                      MANAGEMENT




                 SOURCE : Strauss, J & Frost, R (2001), eMarketing

  MTIB, KPPK                 Sistem Maklumat Pasaran &               11
                                    Antarabangsa
:: NEW WAYS TO DO BUSINESS


 • Emergence of new business intermediaries
   (portals, B2B e-marketplaces)
 • “Old Economy” VS “New Economy”,
        i.e. “brick & mortar” VS “virtual enterprises”
 •    Information is available immediately
 •    Expand existing market & access new markets
 •    Customise clients’ requirements (add value)
 •    More services are web-enabled (travel, banking,
      health, etc.)
      THUS, e-Commerce redefines criteria for
      international competitiveness :
      Price, Quality, Time and Service
     MTIB, KPPK            Sistem Maklumat Pasaran &      12
                                  Antarabangsa
:: IN THE BUSINESS

E-Commerce is applicable in external & internal
aspects of the business:
• EXTERNAL – Facilitate marketing activities and
  widen the business prospects through:
   Customers/clients (e-mail)
   Supplier/distributor/agents (portals, e-marketplace)
   Government (e-procurement)
   Electronic transaction (e-banking, auction, etc)
• INTERNAL – Effective information management:
   Business information (marketing, intelligence)
   Financial information (integration & control)
   Stock/inventory control (database)
   Efficient production (ERP, CRM systems, etc)
  MTIB, KPPK         Sistem Maklumat Pasaran &        13
                            Antarabangsa
:: MECHANISMS


• B2B (Business-To-Business)
    Portals (TradeNex, MyBiz, Globalsources, etc)
• B2C (Business-To-Consumers)
    AsiaTravelMart, WatchesPlanet, Teddybearland
• G2B (Government-To-Business)
    e-Perolehan
• G2C (Government-To-Consumers)
    e-Services, MyEG.com, Rilek.Com
• P2P (Peer-To-Peer)
    Napster, Kazaa, Lelong.Com.My


  MTIB, KPPK          Sistem Maklumat Pasaran &      14
                             Antarabangsa
:: BEAUTY OF e-COMMERCE

 • “24-7-365” factor
 • Worldwide reach-out in real time
 • Make the size of a company irrelevant
 • Make the location of a company irrelevant
 • Do most business transactions online : E-
   Banking, E-Payment, E-Procurement etc.
 • Increase customer feedback towards
   faster and better business decision
   making
 • Lower cost of transaction
     MTIB, KPPK   Sistem Maklumat Pasaran &   15
                         Antarabangsa
:: A COMPARISON

 CONVENTIONAL                       E-COMMERCE

• Limited coverage             • 24 hours daily, all over the
                                 world
• High advertising cost
                               • Low advertising cost
• High traveling &
  accommodation costs          • Save on first time business
                                 traveling costs
• High postage cost
                               • Lower costs using
• High cost of exhibiting
                                 computers/Internet
• Slow communication
                               • Low cost for Virtual Exhibition
  process
                               • Direct contact to
• Wide marketing coverage
                                 importers/buyers
• Longer marketing channel
                               • Flexible wide marketing
• Low profit margin              coverage
                               • High profit margin
   MTIB, KPPK         Sistem Maklumat Pasaran &              16
                             Antarabangsa
:: TOOLS FOR TRADE

 • E-Commerce Site
   Website with e-commerce facilities (B2C) -
    online catalogues, payment gateway, shopping
    cart, e-forms
 • Electronic mail (E-Mail)
   Communicating through the net, e-mail
    marketing, mailing lists
 • Electronic Data Interchange (EDI)
   Customs declaration, inventory
    control, logistics, warehousing, ports
    clearance, shipping/vessel tracking
 • Electronic Funds Transfer & Payment
   EFTPOS, e-Cash, Online Letter of Credit, etc
  MTIB, KPPK        Sistem Maklumat Pasaran &      17
                           Antarabangsa
:: TOOLS FOR TRADE

 • Participation in Trade portals / e-
   marketplaces / business exchanges
    Business-To Business (B2B)
    Business-To-Consumer (B2C)
 • Web-based Directories/Listing
    Trade/Industry Associations
    Online Business Directories
 • Global sourcing/supply chain management
    TiGER, RosettaNet, virtual manufacturing
 • Participation in Virtual Trade Fairs / Shows
   / Exhibitions
    Cost effective, impressive images
  MTIB, KPPK       Sistem Maklumat Pasaran &    18
                          Antarabangsa
:: POTENTIAL OF E-COMMERCE


• Global e-Commerce revenue has been forecasted to
  RM17.5 trillion in 2005
    Business-To-Business (B2B) – RM16.4 trillion
    Business-To-Consumers (B2C) – RM1.1 trillion
• Total revenue from e-Commerce activities in
  Malaysia will be RM35.3 billion in 2005
    Business-To-Business (B2B) - RM29.6 billion
    Business-To-Consumers (B2C) – RM5.7 billion
                                                  SUMBER : International Data Corporation (IDC)
• Total Internet users:
    Worldwide – 655 million (2002), 941 million (2005)
    Malaysia – 5.7 million (2002), 8 million (2005)
  SUMBER : E-Commerce & Development Report 2002 by UNCTAD, UN
  MTIB, KPPK                     Sistem Maklumat Pasaran &                               19
                                        Antarabangsa
:: ROUND THE GLOBE

 • Countries which are actively using
   e-commerce:
     ASIA PACIFIC : Hong Kong, Japan, Taiwan, South
      Korea, China
     NORTH AMERICA: USA & Canada
     WESTERN EUROPE : Germany, UK, France & Holland
 • High potential to use e-Commerce:
     WEST ASIA: UAE, Iran, Qatar
     South Africa
     Eastern Europe
     AMERICA LATIN : Argentina,
      Brazil, Mexico, Chile

                    SOURCE : TC MATRADE

  MTIB, KPPK          Sistem Maklumat Pasaran &        20
                             Antarabangsa
:: MALAYSIAN EXPORTERS
 INTERNET PENETRATION AND CONNECTIVITY



      Malaysian Exporters Breakdown By E-Mail/Website


      FACILITIES                              TOTAL % OF TOTAL
      WITH E-MAIL                                6,069                86.96
      WITH WEBSITE                               4,253                60.94
      WITH E-MAIL AND                            4,100                58.75
      WEBSITE
      EXPORTERS REGISTERED                      7,027                   100
      WITH MATRADE

        :: Information correct as at 1 October 2003

                                                         SOURCE : MATRADE


  MTIB, KPPK                 Sistem Maklumat Pasaran &                        21
                                    Antarabangsa
:: SOME RELEVANT ISSUES

• SECURITY : Always be The Reason
• COST : Many companies put very conservative
  approach and skeptical consideration
• TECHNOLGICAL KNOW-HOW : How to choose
  the best solutions / service providers for my
  company?
• KNOWLEDGE : Lack of relevant knowledge as e-
  commerce develops rapidly
• MINDSET : e-Commerce is “owned” by the
  (Gen-X, Gen-Y, etc..) guys… “wiser” /
  “experienced” people always left out

  MTIB, KPPK     Sistem Maklumat Pasaran &   22
                        Antarabangsa
:: E-COMMERCE INCENTIVES


 • SMIDEC’s financial assistance programs
     e-Manufacturing Grant
     E-Commerce Grant (DISCONTINUED WEF 27
       JUNE 2002)
     RosettaNet Grant
 • Double deduction incentive for
   promotion of exports:
     Participation in Virtual Trade Shows
     Participation in trade portals for promotion
      of local products

  MTIB, KPPK         Sistem Maklumat Pasaran &       23
                            Antarabangsa
:: MORE INCENTIVES...


  • Tax on income derived from offshore trading
    (buying and selling of foreign goods to non-
    residents) through websites was reduced from
    28% to 10% for a period of 5 years, effective
    from 20th October 2001
  • The costs of developing websites for business
    are allowed as an annual deduction of 20% for
    income tax purpose for 5 years, effective from
    year assessment 2002
  • Market Development Grant (MATRADE)
       50% matching grant up to RM60,000 for the cost of
        promotion/advertising through the Internet
  MTIB, KPPK           Sistem Maklumat Pasaran &            24
                              Antarabangsa
:: SEARCH ENGINES

 • Web Directories
      About.com (www.about.com)
      Ask Jeeves (www.ask.com)
      Look Smart (www.looksmart.com)
 • Leading Search Engines
      Google (www.google.com)
      Teoma (www.teoma.com)
      Inktomi (www.inktomi.com)
 • Meta Search Engines
      Vivisimo (www.vivisimo.com)
      Metacrawler (www.metacrawler.com)
 • Search Engines Guides & Directories
      Search Engine Watch (www.searchenginewatch.com)
      Search Engine Guide (www.searchengineguide.com)
  MTIB, KPPK          Sistem Maklumat Pasaran &          25
                             Antarabangsa
:: BUSINESS INFORMATION GATEWAYS


 • Directory listings of business-related sites,
   compiled by business information specialists
 • Some useful sites
      Datamonitor (www.datamonitor.com)
      Economist Intelligence Unit (www.eiu.com)
      Euromonitor (www.euromonitor.com)
      ITC Product Maps (www.p-maps.org)
      Market Research (www.marketresearch.com)
      Mindbranch (www.mindbranch.com)
      Business.Com (www.business.com)
      ExportAll.Com (www.exportall.com
      Yellow Pages (www.yellowpages.com)
      The Edge Daily (www.theedgadaily.com)

  MTIB, KPPK          Sistem Maklumat Pasaran &    26
                             Antarabangsa
:: OTHERS

 • Malaysian Government Sites
      Malaysian Civil Service Link (mcsl.mampu.gov.my)
      e-Perolehan (www.eperolehan.com.my)
      MITI (www.miti.gov.my)
 • Trade-related organisations
      World Trade Organisation (www.wto.org)
      International Trade Centre (www.intracen.org)
      Federation Of International Trade Associations
       (www.fita.org)
 • E-Commerce-related
      E-Commerce/IT news (malaysia.cnet.com,
       www.ecommercetimes.com)
      RosettaNet (www.rosettanet.org.my)
      B2Business (www.b2business.net)
      Building a website (www.sellitontheweb.com)
  MTIB, KPPK           Sistem Maklumat Pasaran &          27
                              Antarabangsa
:: Conclusion



  The Best Way…..

               Conventional Way
                      +
                    e-Way


  MTIB, KPPK       Sistem Maklumat Pasaran &   28
                          Antarabangsa

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Traditional vs e business

  • 1. :: CHALLENGES & TRENDS • Uncertainties in the global economy • Inclusion of China into WTO • Implementation of AFTA • Global sourcing for cheaper/higher quality of finished goods and components • Impact on new technologies (ICT) in business process • Information is available at your fingertips • Consumers taste and preferences are dynamically changing • New criteria for international competitiveness : Timely Delivery Of Service (besides price & quality) • LATEST! : Post-War Iraq, SARS Outbreak, Avian Flu and War on Terrorism MTIB, KPPK Sistem Maklumat Pasaran & 1 Antarabangsa
  • 2. :: Conventional Trade Promotional Activities • Conventional Way Participation in general/specialised trade fairs and exhibitions worldwide Participation in Trade and Investment Missions Participation in Specialised Selling Missions Participation in Malaysian Products Exhibition / In-Store Promotion / Promotion Booths MTIB, KPPK Sistem Maklumat Pasaran & 2 Antarabangsa
  • 3. :: NEW WAY (e-way) E-COMMERCE MTIB, KPPK Sistem Maklumat Pasaran & 3 Antarabangsa
  • 4. :: WHAT IS e-COMMERCE? • Abbreviation of “electronic commerce” • Putting “e” into all commerce activities • “The use of computers and electronic network to do business” • Transacting Online – “buying and selling of goods/services via the Internet” • “Business transactions conducted electronically” • “Electronic exchange of information, goods, services & payments” MTIB, KPPK Sistem Maklumat Pasaran & 4 Antarabangsa
  • 5. :: BROADER DEFINITION • WTO’s Definition “All commercial transactions involving the transfer of information, products, services or payments performed through telecommunication networks, using electronic means. It comprises indirect e-commerce (electronic ordering of tangibles) and direct e- commerce (online delivery of intangibles).” SOURCE : World Trade Organisation (www.wto.org) MTIB, KPPK Sistem Maklumat Pasaran & 5 Antarabangsa
  • 6. :: BROADER DEFINITION • ITC’s Definition The distribution, marketing and sale or delivery of goods and services by electronic means including business-to-consumer (B2C) and business-to-business (B2B) transactions. It is not confined to the purchase of a product but it includes all information or services that a company may offer to its customers over the Internet from pre- purchase information to after-sales service and support.” SOURCE : International Trade Centre, WTO/UNCTAD (www.intracen.org) MTIB, KPPK Sistem Maklumat Pasaran & 6 Antarabangsa
  • 7. :: UNDERSTANDING THE CONCEPT “All forms of business transactions conducted over public and private networks” SOURCE : Inter-Agency Task Force On e-Commerce, The Government Of Malaysia • Electronic trading of goods • Electronic procurement & services • Collaborative designs • Online delivery of digital • Engineering & content manufacturing • Electronic funds transfer • Online sourcing • Electronic share trading • Direct consumer • Electronic bills of lading marketing • Commercial auctions • After sales services MTIB, KPPK Sistem Maklumat Pasaran & 7 Antarabangsa
  • 8. :: UNDERSTANDING THE CONCEPT • e-Commerce is:  NOT just about the Internet  NOT just about paying online  NOT entail actual payment online  NOT necessarily done over the Internet • “electronic” medium:  Telephone (e.g. phone banking)  Private network (e.g. ATM)  Credit cards  The Internet itself! MTIB, KPPK Sistem Maklumat Pasaran & 8 Antarabangsa
  • 9. :: e-COMMERCE vs e-BUSINESS • e-Commerce defined:  The process of buying and selling goods or services through the Internet (ICT as intermediary or enabler) or other electronic network. • e-Business defined:  The utilization of ICT and Internet-based applications in existing business processes, business strategies and business value- chain. It influences all aspects of company's strategy and business transactions, hence helping streamlining operations and improve profits while ensuring a sustainable competitive advantage. MTIB, KPPK Sistem Maklumat Pasaran & 9 Antarabangsa
  • 10. :: e-COMMERCE vs e-BUSINESS Mathematically, EB = EC + BI + SCM + CRM + ERP Where: EB = e-Business EC = e-Commerce BI = Business Intelligence SCM = Supply Chain Management CRM = Customer Relationship Management ERP = Enterprise Resource Planning MTIB, KPPK Sistem Maklumat Pasaran & 10 Antarabangsa
  • 11. :: e-COMMERCE vs e-BUSINESS E-BUSINESS SUPPLY-CHAIN E-COMMERCE MANAGEMENT ENTERPRISE RESOURCE PLANNING CUSTOMER BUSINESS RELATIONSHIP INTELLIGENCE MANAGEMENT SOURCE : Strauss, J & Frost, R (2001), eMarketing MTIB, KPPK Sistem Maklumat Pasaran & 11 Antarabangsa
  • 12. :: NEW WAYS TO DO BUSINESS • Emergence of new business intermediaries (portals, B2B e-marketplaces) • “Old Economy” VS “New Economy”,  i.e. “brick & mortar” VS “virtual enterprises” • Information is available immediately • Expand existing market & access new markets • Customise clients’ requirements (add value) • More services are web-enabled (travel, banking, health, etc.) THUS, e-Commerce redefines criteria for international competitiveness : Price, Quality, Time and Service MTIB, KPPK Sistem Maklumat Pasaran & 12 Antarabangsa
  • 13. :: IN THE BUSINESS E-Commerce is applicable in external & internal aspects of the business: • EXTERNAL – Facilitate marketing activities and widen the business prospects through:  Customers/clients (e-mail)  Supplier/distributor/agents (portals, e-marketplace)  Government (e-procurement)  Electronic transaction (e-banking, auction, etc) • INTERNAL – Effective information management:  Business information (marketing, intelligence)  Financial information (integration & control)  Stock/inventory control (database)  Efficient production (ERP, CRM systems, etc) MTIB, KPPK Sistem Maklumat Pasaran & 13 Antarabangsa
  • 14. :: MECHANISMS • B2B (Business-To-Business)  Portals (TradeNex, MyBiz, Globalsources, etc) • B2C (Business-To-Consumers)  AsiaTravelMart, WatchesPlanet, Teddybearland • G2B (Government-To-Business)  e-Perolehan • G2C (Government-To-Consumers)  e-Services, MyEG.com, Rilek.Com • P2P (Peer-To-Peer)  Napster, Kazaa, Lelong.Com.My MTIB, KPPK Sistem Maklumat Pasaran & 14 Antarabangsa
  • 15. :: BEAUTY OF e-COMMERCE • “24-7-365” factor • Worldwide reach-out in real time • Make the size of a company irrelevant • Make the location of a company irrelevant • Do most business transactions online : E- Banking, E-Payment, E-Procurement etc. • Increase customer feedback towards faster and better business decision making • Lower cost of transaction MTIB, KPPK Sistem Maklumat Pasaran & 15 Antarabangsa
  • 16. :: A COMPARISON CONVENTIONAL E-COMMERCE • Limited coverage • 24 hours daily, all over the world • High advertising cost • Low advertising cost • High traveling & accommodation costs • Save on first time business traveling costs • High postage cost • Lower costs using • High cost of exhibiting computers/Internet • Slow communication • Low cost for Virtual Exhibition process • Direct contact to • Wide marketing coverage importers/buyers • Longer marketing channel • Flexible wide marketing • Low profit margin coverage • High profit margin MTIB, KPPK Sistem Maklumat Pasaran & 16 Antarabangsa
  • 17. :: TOOLS FOR TRADE • E-Commerce Site Website with e-commerce facilities (B2C) - online catalogues, payment gateway, shopping cart, e-forms • Electronic mail (E-Mail) Communicating through the net, e-mail marketing, mailing lists • Electronic Data Interchange (EDI) Customs declaration, inventory control, logistics, warehousing, ports clearance, shipping/vessel tracking • Electronic Funds Transfer & Payment EFTPOS, e-Cash, Online Letter of Credit, etc MTIB, KPPK Sistem Maklumat Pasaran & 17 Antarabangsa
  • 18. :: TOOLS FOR TRADE • Participation in Trade portals / e- marketplaces / business exchanges Business-To Business (B2B) Business-To-Consumer (B2C) • Web-based Directories/Listing Trade/Industry Associations Online Business Directories • Global sourcing/supply chain management TiGER, RosettaNet, virtual manufacturing • Participation in Virtual Trade Fairs / Shows / Exhibitions Cost effective, impressive images MTIB, KPPK Sistem Maklumat Pasaran & 18 Antarabangsa
  • 19. :: POTENTIAL OF E-COMMERCE • Global e-Commerce revenue has been forecasted to RM17.5 trillion in 2005  Business-To-Business (B2B) – RM16.4 trillion  Business-To-Consumers (B2C) – RM1.1 trillion • Total revenue from e-Commerce activities in Malaysia will be RM35.3 billion in 2005  Business-To-Business (B2B) - RM29.6 billion  Business-To-Consumers (B2C) – RM5.7 billion SUMBER : International Data Corporation (IDC) • Total Internet users:  Worldwide – 655 million (2002), 941 million (2005)  Malaysia – 5.7 million (2002), 8 million (2005) SUMBER : E-Commerce & Development Report 2002 by UNCTAD, UN MTIB, KPPK Sistem Maklumat Pasaran & 19 Antarabangsa
  • 20. :: ROUND THE GLOBE • Countries which are actively using e-commerce:  ASIA PACIFIC : Hong Kong, Japan, Taiwan, South Korea, China  NORTH AMERICA: USA & Canada  WESTERN EUROPE : Germany, UK, France & Holland • High potential to use e-Commerce:  WEST ASIA: UAE, Iran, Qatar  South Africa  Eastern Europe  AMERICA LATIN : Argentina, Brazil, Mexico, Chile SOURCE : TC MATRADE MTIB, KPPK Sistem Maklumat Pasaran & 20 Antarabangsa
  • 21. :: MALAYSIAN EXPORTERS INTERNET PENETRATION AND CONNECTIVITY Malaysian Exporters Breakdown By E-Mail/Website FACILITIES TOTAL % OF TOTAL WITH E-MAIL 6,069 86.96 WITH WEBSITE 4,253 60.94 WITH E-MAIL AND 4,100 58.75 WEBSITE EXPORTERS REGISTERED 7,027 100 WITH MATRADE :: Information correct as at 1 October 2003 SOURCE : MATRADE MTIB, KPPK Sistem Maklumat Pasaran & 21 Antarabangsa
  • 22. :: SOME RELEVANT ISSUES • SECURITY : Always be The Reason • COST : Many companies put very conservative approach and skeptical consideration • TECHNOLGICAL KNOW-HOW : How to choose the best solutions / service providers for my company? • KNOWLEDGE : Lack of relevant knowledge as e- commerce develops rapidly • MINDSET : e-Commerce is “owned” by the (Gen-X, Gen-Y, etc..) guys… “wiser” / “experienced” people always left out MTIB, KPPK Sistem Maklumat Pasaran & 22 Antarabangsa
  • 23. :: E-COMMERCE INCENTIVES • SMIDEC’s financial assistance programs e-Manufacturing Grant E-Commerce Grant (DISCONTINUED WEF 27 JUNE 2002) RosettaNet Grant • Double deduction incentive for promotion of exports: Participation in Virtual Trade Shows Participation in trade portals for promotion of local products MTIB, KPPK Sistem Maklumat Pasaran & 23 Antarabangsa
  • 24. :: MORE INCENTIVES... • Tax on income derived from offshore trading (buying and selling of foreign goods to non- residents) through websites was reduced from 28% to 10% for a period of 5 years, effective from 20th October 2001 • The costs of developing websites for business are allowed as an annual deduction of 20% for income tax purpose for 5 years, effective from year assessment 2002 • Market Development Grant (MATRADE)  50% matching grant up to RM60,000 for the cost of promotion/advertising through the Internet MTIB, KPPK Sistem Maklumat Pasaran & 24 Antarabangsa
  • 25. :: SEARCH ENGINES • Web Directories  About.com (www.about.com)  Ask Jeeves (www.ask.com)  Look Smart (www.looksmart.com) • Leading Search Engines  Google (www.google.com)  Teoma (www.teoma.com)  Inktomi (www.inktomi.com) • Meta Search Engines  Vivisimo (www.vivisimo.com)  Metacrawler (www.metacrawler.com) • Search Engines Guides & Directories  Search Engine Watch (www.searchenginewatch.com)  Search Engine Guide (www.searchengineguide.com) MTIB, KPPK Sistem Maklumat Pasaran & 25 Antarabangsa
  • 26. :: BUSINESS INFORMATION GATEWAYS • Directory listings of business-related sites, compiled by business information specialists • Some useful sites  Datamonitor (www.datamonitor.com)  Economist Intelligence Unit (www.eiu.com)  Euromonitor (www.euromonitor.com)  ITC Product Maps (www.p-maps.org)  Market Research (www.marketresearch.com)  Mindbranch (www.mindbranch.com)  Business.Com (www.business.com)  ExportAll.Com (www.exportall.com  Yellow Pages (www.yellowpages.com)  The Edge Daily (www.theedgadaily.com) MTIB, KPPK Sistem Maklumat Pasaran & 26 Antarabangsa
  • 27. :: OTHERS • Malaysian Government Sites  Malaysian Civil Service Link (mcsl.mampu.gov.my)  e-Perolehan (www.eperolehan.com.my)  MITI (www.miti.gov.my) • Trade-related organisations  World Trade Organisation (www.wto.org)  International Trade Centre (www.intracen.org)  Federation Of International Trade Associations (www.fita.org) • E-Commerce-related  E-Commerce/IT news (malaysia.cnet.com, www.ecommercetimes.com)  RosettaNet (www.rosettanet.org.my)  B2Business (www.b2business.net)  Building a website (www.sellitontheweb.com) MTIB, KPPK Sistem Maklumat Pasaran & 27 Antarabangsa
  • 28. :: Conclusion The Best Way….. Conventional Way + e-Way MTIB, KPPK Sistem Maklumat Pasaran & 28 Antarabangsa