Management

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Management

  1. 1. APO - TES Bangladesh Furniture Manufacturing 1AREAS OF MANAGEMENTAREAS OF MANAGEMENT• Managers work in different departments ofManagers work in different departments ofan organization.an organization.• Most departments specialize in activitiesMost departments specialize in activitiesrelating to finance, operations, marketing,relating to finance, operations, marketing,human resource, administration, publichuman resource, administration, publicrelations and others.relations and others.
  2. 2. APO - TES Bangladesh Furniture Manufacturing 2Finance ManagersFinance Managers They deal with managing financial resources.They deal with managing financial resources. Activities - cash management, investment,Activities - cash management, investment,budgeting and to some extent, accounting.budgeting and to some extent, accounting.Operations ManagersOperations Managers Managers who perform these functions areManagers who perform these functions areconcerned with managing processes in theconcerned with managing processes in theproduction of the organizations products andproduction of the organizations products andservices.services. Responsibilities - production control, inventoryResponsibilities - production control, inventorycontrol, quality control, plant layout, machinecontrol, quality control, plant layout, machineidentification and setting out safety measures.identification and setting out safety measures.
  3. 3. APO - TES Bangladesh Furniture Manufacturing 3Marketing ManagersMarketing Managers Concerned with the organizations marketing andConcerned with the organizations marketing andsales.sales. Also involved in product design, its promotion andAlso involved in product design, its promotion anddistribution.distribution.Human Resource ManagersHuman Resource Managers Responsible for hiring, training and developingResponsible for hiring, training and developingpeople.people. Advise the company on industrial relations.Advise the company on industrial relations. Responsibilities - plan human resource needs,Responsibilities - plan human resource needs,select and recruit employees, orientate them,select and recruit employees, orientate them,prepare for their training and development needs,prepare for their training and development needs,help design compensation and benefit packages,help design compensation and benefit packages,and formulate appraisal systems.and formulate appraisal systems.
  4. 4. APO - TES Bangladesh Furniture Manufacturing 4Administrative ManagersAdministrative Managers These managers do administrative work. TheyThese managers do administrative work. Theynormally possess a sound knowledge of thenormally possess a sound knowledge of thebusiness but are not experts in the field.business but are not experts in the field.Public Relations ManagersPublic Relations Managers Managers deal with public relations and theManagers deal with public relations and themedia -from both the electronic and print sectors.media -from both the electronic and print sectors. Write speeches, answer questions pertaining toWrite speeches, answer questions pertaining tothe company.the company. Duty is to make the organization visible to theDuty is to make the organization visible to thepublic.public.
  5. 5. APO - TES Bangladesh Furniture Manufacturing 5CAUSES OF PROBLEMSCAUSES OF PROBLEMS1.1. Delays caused by errors and mistakesDelays caused by errors and mistakes2.2. Work returned because of faultyWork returned because of faultyworkmanship.workmanship.3.3. Difficulties caused by changes inDifficulties caused by changes inmethods or proceduremethods or procedure4.4. Excessive wear and tear on equipment.Excessive wear and tear on equipment.5.5. Difficulties in mastering new equipment.Difficulties in mastering new equipment.6.6. Untidiness of work area.Untidiness of work area.
  6. 6. APO - TES Bangladesh Furniture Manufacturing 6CAUSES OF PROBLEMSCAUSES OF PROBLEMS7.Too much waste or work to rectify.7.Too much waste or work to rectify.8. Specifications not followed.8. Specifications not followed.9. Quality-standards not met.9. Quality-standards not met.10. Errors caused by careless measuring.10. Errors caused by careless measuring.11. Risks of the job not known.11. Risks of the job not known.12. Careless of personal safety.12. Careless of personal safety.
  7. 7. APO - TES Bangladesh Furniture Manufacturing 7CAUSES OF PROBLEMSCAUSES OF PROBLEMS13. Safety devices not properly used.13. Safety devices not properly used.14. Materials not stacked properly.14. Materials not stacked properly.15. Ignorance of safety rules.15. Ignorance of safety rules.16. No interest in the work.16. No interest in the work.
  8. 8. APO - TES Bangladesh Furniture Manufacturing 8CAUSES OF PROBLEMSCAUSES OF PROBLEMS17. Importance of minor jobs not realized.17. Importance of minor jobs not realized.18. Dissatisfaction because work cannot be18. Dissatisfaction because work cannot bemastered.mastered.19. No available substitute for absentees19. No available substitute for absenteeswho holdkey positions.who holdkey positions.20. Too much time taken to reach accepted20. Too much time taken to reach acceptedstandards.standards.
  9. 9. APO - TES Bangladesh Furniture Manufacturing 9Ten characteristics of a leaderTen characteristics of a leader1.1. Communicates and is also a willing listenerCommunicates and is also a willing listener2.2. Is interested and appreciativeIs interested and appreciative3.3. Is honestIs honest4.4. Is objective, open-minded and fairIs objective, open-minded and fair5.5. Delegates and trusts subordinatesDelegates and trusts subordinates6.6. Motivates and is a team-builderMotivates and is a team-builder7.7. Is knowledgeable, experienced and has goodIs knowledgeable, experienced and has goodjudgmentjudgment8.8. Is approachableIs approachable9.9. Is enthusiastic and positiveIs enthusiastic and positive10.10. Is decisive courageous and committedIs decisive courageous and committed
  10. 10. APO - TES Bangladesh Furniture Manufacturing 10Responsibilities of a LeaderResponsibilities of a LeaderCommunicateCommunicateAll leaders must be able to convey their thoughts in a clearAll leaders must be able to convey their thoughts in a clearand concise manner.and concise manner.Team-builderTeam-builderThey must be able to keep together members from aThey must be able to keep together members from avariety of backgrounds, interest and opposing viewpoints.variety of backgrounds, interest and opposing viewpoints.MotivatorMotivatorGet people to do their best!Get people to do their best!Knowledge-sharingKnowledge-sharingA leader must be more knowledgeable than hisA leader must be more knowledgeable than hissubordinates. He must also showsubordinates. He must also show thethe followers this abilityfollowers this abilitythrough advicethrough advice and performance.and performance.
  11. 11. APO - TES Bangladesh Furniture Manufacturing 11Responsibilities of a LeaderResponsibilities of a LeaderEnquirerEnquirerA leader today practices management by walking aboutA leader today practices management by walking aboutMBWA) and moves around and observes what is happeningMBWA) and moves around and observes what is happeningon the shop floor. This enables him to know his followerson the shop floor. This enables him to know his followerswell. Management through "remote control" is not the orderwell. Management through "remote control" is not the orderof the day!of the day!WarmthWarmthA leader loves and cares for his people. His warmthA leader loves and cares for his people. His warmthradiates and his genuine care and concern are felt andradiates and his genuine care and concern are felt andseen. "Plastic smiles" will not work! Konosuke Matsushitaseen. "Plastic smiles" will not work! Konosuke Matsushitaspoke to his people from the heart. His care and warmthspoke to his people from the heart. His care and warmthhave brought forth great sacrifices from his followers.have brought forth great sacrifices from his followers.
  12. 12. APO - TES Bangladesh Furniture Manufacturing 12Responsibilities of a LeaderResponsibilities of a LeaderIntegrityIntegrityHe can be trusted, especially in difficult circumstances. ThisHe can be trusted, especially in difficult circumstances. Thisis a very important element in personal relations. Theiris a very important element in personal relations. Theirdealings with external agencies such as governmentdealings with external agencies such as governmentdepartments, licensing authorities and customers should bedepartments, licensing authorities and customers should bebeyond reproach.beyond reproach.Following throughFollowing throughA leader must be tough and have the tenacity to completeA leader must be tough and have the tenacity to completea job. Once a target is set and agreed upon, all effortsa job. Once a target is set and agreed upon, all effortsmust be channeled to achieve them.must be channeled to achieve them.
  13. 13. APO - TES Bangladesh Furniture Manufacturing 13KEY CHARACTERISTICS OFKEY CHARACTERISTICS OFEFFECTIVE MANAGERSEFFECTIVE MANAGERSH CH C de Bettigniesde Bettignies of INSEAD (European Inst. of Businessof INSEAD (European Inst. of BusinessAdmin.) opines that senior level executives would need toAdmin.) opines that senior level executives would need tohave the following:have the following: An international outlook - possess good EnglishAn international outlook - possess good Englishand communication skills.and communication skills. Ability to manage information -computerAbility to manage information -computerliterate.literate. A greater sense of corporate responsibility.A greater sense of corporate responsibility. Skilful in business -government relationship.Skilful in business -government relationship.
  14. 14. APO - TES Bangladesh Furniture Manufacturing 14KEY CHARACTERISTICS OF EFFECTIVE MANAGERSKEY CHARACTERISTICS OF EFFECTIVE MANAGERS A long-term view in their decision-making process -operateA long-term view in their decision-making process -operatewith a high degree of flexibility and adaptability.with a high degree of flexibility and adaptability. Ability to design adaptable structures and managementAbility to design adaptable structures and managementsystems.systems. A good human resource development policy -see people asA good human resource development policy -see people asa strategic resourcea strategic resource Sensitivity to the organizations culture.Sensitivity to the organizations culture. Ability to manage change.Ability to manage change. Willingness to enhance their education throughWillingness to enhance their education throughcontinuous learning.continuous learning.
  15. 15. APO - TES Bangladesh Furniture Manufacturing 15What ten things must I not do?What ten things must I not do?1.1. I must try not to do everything myself. II must try not to do everything myself. Imust delegatemust delegate2.2. I must keep looking ahead to anticipateI must keep looking ahead to anticipateand prevent difficulties instead of waitingand prevent difficulties instead of waitingto rectify themto rectify them3.3. I must make allowances for other peopleI must make allowances for other peopleand their faults and meet them half-wayand their faults and meet them half-way4.4. I must try not to make a judgmentI must try not to make a judgmentbefore I have all the facts.before I have all the facts.5.5. I must have no favorites and must beI must have no favorites and must beseen to be fair and impartialseen to be fair and impartial
  16. 16. APO - TES Bangladesh Furniture Manufacturing 16What ten things must I not do?What ten things must I not do?6.6. I must try not to be too critical of managementI must try not to be too critical of managementand company policy in front of the menand company policy in front of the men7.7. I must not lose my temper or my dignity andI must not lose my temper or my dignity andmust maintain self-controlmust maintain self-control8.8. I must identify and carry out my real prioritiesI must identify and carry out my real prioritiesand must not get sidetracked or go off at aand must not get sidetracked or go off at atangent to do things I like doingtangent to do things I like doing9.9. I must discover the things that I do whichI must discover the things that I do whichirritate other people and correct themirritate other people and correct them10.10. I must try to keep a sense of humour becauseI must try to keep a sense of humour becausein times of real crisis it is the only thing whichin times of real crisis it is the only thing whichwill prevent me from going madwill prevent me from going mad
  17. 17. APO - TES Bangladesh Furniture Manufacturing 17Peter Druckers View ofPeter Druckers View ofthe Manager of Tomorrowthe Manager of TomorrowAccording to Drucker, the manager of tomorrow wouldAccording to Drucker, the manager of tomorrow wouldhave to equip himself with seven new tasks:have to equip himself with seven new tasks:1.1. He must manage to meet objectives.He must manage to meet objectives.2.2. He must take more risks and plan for longerHe must take more risks and plan for longerperiods ahead. Decision making is to be madeperiods ahead. Decision making is to be madeat lower levels. He must also calculate risks.at lower levels. He must also calculate risks.3.3. He must be able to make strategic decisions.He must be able to make strategic decisions.4.4. He must be able to build an integrated team andHe must be able to build an integrated team andbe able to measure individual performances.be able to measure individual performances.
  18. 18. APO - TES Bangladesh Furniture Manufacturing 18Peter Druckers View ofPeter Druckers View ofthe Manager of Tomorrowthe Manager of Tomorrow5.5. He will communicate information speedily andHe will communicate information speedily andclearly, and must be able to motivateclearly, and must be able to motivateprofessionals and specialists.professionals and specialists.6.6. Mastering just one function would be insufficientMastering just one function would be insufficientas he must be able to see the business as aas he must be able to see the business as awhole and be able to integrate his functions intowhole and be able to integrate his functions intoit.it.7.7. Knowing a few products or one industry would beKnowing a few products or one industry would beinsufficient because he must be able to relate hisinsufficient because he must be able to relate hisproduct and industry to the total environment. Heproduct and industry to the total environment. Hewill have to look outside his own market andwill have to look outside his own market andcountry.country.
  19. 19. APO - TES Bangladesh Furniture Manufacturing 19Theories and Thinkers of ManagementTheories and Thinkers of ManagementTheory ZTheory ZWilliam G Ouchi – Univ. of CaliforniaWilliam G Ouchi – Univ. of CaliforniaTheory Z is a collection of successful practices from Japanese and AmericanTheory Z is a collection of successful practices from Japanese and Americancompanies that could be used by modern managers.companies that could be used by modern managers.Main issues are team productivity, worker interests, quality circles andMain issues are team productivity, worker interests, quality circles andquality of work life (QWL).quality of work life (QWL).Excellence in ManagementExcellence in ManagementTom Peters and Robert Waterman-“In Search of Excellence”Tom Peters and Robert Waterman-“In Search of Excellence”Most excellent companies are good in their basics:Most excellent companies are good in their basics:1.1. They attend to their customer needs- get close to them-unparallelThey attend to their customer needs- get close to them-unparallelserviceservicequalityquality2.2. Conducive working environmentConducive working environment3.3. Management respects workers – productivity through people.Management respects workers – productivity through people.4.4. Companies has sense of social responsibilities.Companies has sense of social responsibilities.
  20. 20. APO - TES Bangladesh Furniture Manufacturing 20OrganizationOrganizationKonosuke MatsushitaKonosuke MatsushitaMatsushita practiced many innovative management concepts:Matsushita practiced many innovative management concepts:1.1. Divisional organizational structureDivisional organizational structure2.2. New methods in distributionNew methods in distribution3.3. Effective control systemsEffective control systemsPeter DruckerPeter DruckerHe is a prolific writer that make difficult management concepts simple.He is a prolific writer that make difficult management concepts simple.Managing by objectivesManaging by objectives1.1. Strategic planningStrategic planning2.2. Corporate cultureCorporate culture3.3. Social responsibilitySocial responsibility4.4. He stresses the power of information.He stresses the power of information.5.5. Replaces term “Span of control” to “Span of communication”.Replaces term “Span of control” to “Span of communication”.MarketingMarketingTheodore Lewitt-Marketing MyopiaTheodore Lewitt-Marketing MyopiaTalks about globalization of markets, world markets are becoming smaller,Talks about globalization of markets, world markets are becoming smaller,goods are becoming standardized and economies of scale.goods are becoming standardized and economies of scale.
  21. 21. APO - TES Bangladesh Furniture Manufacturing 21Production qualityProduction qualityPhilip CrosbyPhilip CrosbyHis emphasis is on quality. Quality is conformance to established standards.His emphasis is on quality. Quality is conformance to established standards.When we don’t conform to standards, there is no quality. Quality is free.When we don’t conform to standards, there is no quality. Quality is free.Taichi OhnoTaichi Ohno -- ToyotaToyotaJust in time (JIT) and Total Quality Control in Toyota.Just in time (JIT) and Total Quality Control in Toyota.Corporate StrategyCorporate StrategyKenichi OhmaeKenichi Ohmae - The Mind of the Strategist- The Mind of the StrategistStrategic triangle of 3 Cs. Concern for company, customers and competition.Strategic triangle of 3 Cs. Concern for company, customers and competition.He believes companies must find new ways of doing old thing or invent newHe believes companies must find new ways of doing old thing or invent newthings.things.Michael PorterMichael Porter -- Competitive Strategy and Competitive AdvantageCompetitive Strategy and Competitive AdvantageA company should increase its competitiveness in a chosen industry. CompanyA company should increase its competitiveness in a chosen industry. Companyshould maximize whatever that makes it different from other competitors.should maximize whatever that makes it different from other competitors.Aim for long-term profitability.Aim for long-term profitability.Gaby MendozaGaby Mendoza,, Asian Institute of ManagementAsian Institute of ManagementSelect management style that suits this part of the world (Asia). Essence ofSelect management style that suits this part of the world (Asia). Essence ofKinship and family-centredness. Look after workers like father looking afterKinship and family-centredness. Look after workers like father looking aftertheir childrentheir children
  22. 22. APO - TES Bangladesh Furniture Manufacturing 22MANAGEMENT DEVELOPMENTSMANAGEMENT DEVELOPMENTSManagers must be aware of the latest developments in theirManagers must be aware of the latest developments in theirprofession.profession.Some of the key concepts are as follows:Some of the key concepts are as follows:KaizenKaizenJapanese word meaning a gradual, unending improvement -doingJapanese word meaning a gradual, unending improvement -doing"little things" better, and achieving even higher standards in"little things" better, and achieving even higher standards interms of speed, quality and quantity. This is said to be aterms of speed, quality and quantity. This is said to be aphenomenon peculiar to the Japanese life- style, which paysphenomenon peculiar to the Japanese life- style, which paysparticular attention to continuous refinement and improvement.particular attention to continuous refinement and improvement.KanbanKanbanAnother Japanese word, which means reminderAnother Japanese word, which means reminder .. Refers toRefers toproduction and a stock control system widely known as "just inproduction and a stock control system widely known as "just intime" (JIT). Toyota Motor Corporation excels in this field.time" (JIT). Toyota Motor Corporation excels in this field.
  23. 23. APO - TES Bangladesh Furniture Manufacturing 23Business Process Re-engineeringBusiness Process Re-engineering (BPR)(BPR)Business process re-engineering is a concept that is akin toBusiness process re-engineering is a concept that is akin tothe Japanesethe Japanese kaizenkaizen concept, which means that youconcept, which means that youcontinually improve yourself, refocus and strategize. BPRcontinually improve yourself, refocus and strategize. BPRstarted in the United States in the early 1980s.started in the United States in the early 1980s.Some key steps involved in re-engineering are as follows:Some key steps involved in re-engineering are as follows:1.1. Set aggressive re-engineering performance targetsSet aggressive re-engineering performance targets2.2. Top management commitmentTop management commitment3.3. Review customer needs, market trends, success factors &Review customer needs, market trends, success factors &costscosts4.4. Assign an additional senior executiveAssign an additional senior executive5.5. Conduct a comprehensive pilot testConduct a comprehensive pilot test
  24. 24. APO - TES Bangladesh Furniture Manufacturing 24BenchmarkingBenchmarkingThis is a process of measuring and comparing a companysThis is a process of measuring and comparing a companysoperations, products and services against the topoperations, products and services against the topcompanies (in the same business) within and outside.companies (in the same business) within and outside.Implementation guidelines are as follows:Implementation guidelines are as follows:1.1. Identify the function (e.g. sales, accounts) to beIdentify the function (e.g. sales, accounts) to bebenchmarked.benchmarked.2.2. Identify the leading company in that function.Identify the leading company in that function.3.3. Identify the variables to measure. Collect data. ThereIdentify the variables to measure. Collect data. Therecould be agreement with the co-operating company.could be agreement with the co-operating company.4.4. Analyze and compare the data. Describe the criticalAnalyze and compare the data. Describe the criticalsuccess factors.success factors.5.5. Project future performance levels of the benchmarkedProject future performance levels of the benchmarkedcompany in order to keep pace with it or surpass itcompany in order to keep pace with it or surpass it
  25. 25. APO - TES Bangladesh Furniture Manufacturing 25The Seven Habits of Effective PeopleThe Seven Habits of Effective Peoplea)a) The Goose and The Golden EggThe Goose and The Golden Egg1.1. A poor farmer visits the nest of his goose and finds byA poor farmer visits the nest of his goose and finds byher side, a glittering golden egg. Much to his delight, theher side, a glittering golden egg. Much to his delight, theegg is pure gold!egg is pure gold!2.2. He gathers an egg every morning and soon becameHe gathers an egg every morning and soon becamewealthy. Then, he became greedy.wealthy. Then, he became greedy.3.3. In an attempt to get all the gold, he kills the goose,In an attempt to get all the gold, he kills the goose,opens it and found nothing.opens it and found nothing.4.4. It seems we are always concerned with doing things rightIt seems we are always concerned with doing things right(efficient) rather then doing the right things(efficient) rather then doing the right things(effectiveness).(effectiveness).5.5. The farmer tried to be efficient by killing the goose, but inThe farmer tried to be efficient by killing the goose, but indoing so he was ineffective.doing so he was ineffective.
  26. 26. APO - TES Bangladesh Furniture Manufacturing 26b)b) RelationshipsRelationships Relationships should be effective.Relationships should be effective. Relationships must be like an emotional bank.Relationships must be like an emotional bank. Deposits must be in the form of courtesies,Deposits must be in the form of courtesies,respect, kindness, patience, service andrespect, kindness, patience, service andhonesty.honesty. Withdrawals are like ego trips, no apologies forWithdrawals are like ego trips, no apologies formistakes, neglect of human relationships.mistakes, neglect of human relationships.““SEVEN HABITS ARE FOR PEOPLE WHO WANTS TOSEVEN HABITS ARE FOR PEOPLE WHO WANTS TOACHIEVE DESIRED RESULTS”ACHIEVE DESIRED RESULTS”
  27. 27. APO - TES Bangladesh Furniture Manufacturing 27 Habits are patterns of behavior that involve threeHabits are patterns of behavior that involve threeoverlapping components:overlapping components:KNOWLEDGE ATTITUDE SKILLKNOWLEDGE ATTITUDE SKILL These three components are learned rather than inherited.These three components are learned rather than inherited. Habits of effectiveness can be learned, and habits ofHabits of effectiveness can be learned, and habits ofineffectiveness can be unlearned.ineffectiveness can be unlearned. Successful people practice habits of effectiveness, internallySuccessful people practice habits of effectiveness, internallymotivated with a mission.motivated with a mission. The seven habits are interrelated, interdependent, andThe seven habits are interrelated, interdependent, andsequential.sequential. The first three are habits of character (dependence toThe first three are habits of character (dependence toindependent) while the next three are habits of outwardindependent) while the next three are habits of outwardexpression of character (interdependence).expression of character (interdependence).
  28. 28. APO - TES Bangladesh Furniture Manufacturing 28Habit 1: Be ProactiveHabit 1: Be Proactive Proactive means having a habit of personal vision.Proactive means having a habit of personal vision. Take responsibility for our attitudes and actionsTake responsibility for our attitudes and actions Responsibility = Response + Action . Proactive peopleResponsibility = Response + Action . Proactive peopledevelop the ability to choose their response.develop the ability to choose their response. They are a product of their values and decisions, ratherThey are a product of their values and decisions, ratherthan their moods and conditions.than their moods and conditions. The more we exercise our freedom to choose ourThe more we exercise our freedom to choose ourresponse, the more proactive we are.response, the more proactive we are.The key is:The key is: To be a lightTo be a light Not a judgeNot a judgeA modelA model Not a criticNot a criticA programmerA programmer Not a programmedNot a programmedFeed opportunitiesFeed opportunities Starve problemsStarve problemsKeep promisesKeep promises No excusesNo excuses
  29. 29. APO - TES Bangladesh Furniture Manufacturing 29HABIT 2: BEGIN WITH THE END IN MINDHABIT 2: BEGIN WITH THE END IN MIND Habit of personal leadership, begin the day with a clearHabit of personal leadership, begin the day with a clearunderstanding of your direction and destination.understanding of your direction and destination. Effective people realize things are created mentallyEffective people realize things are created mentallybefore they are created physically.before they are created physically. They write mission - frame of reference in makingThey write mission - frame of reference in makingdecisionsdecisions- clarify values- clarify values- set priorities- set priorities- select goals.- select goals. Ineffective people - have old habitsIneffective people - have old habits- allow other people and- allow other people andenvironment to affect themenvironment to affect them If design is good the construction will be goodIf design is good the construction will be good
  30. 30. APO - TES Bangladesh Furniture Manufacturing 30HABIT 3: PUT FIRST THING FIRSTHABIT 3: PUT FIRST THING FIRSTHabit of personal management involvesHabit of personal management involvesorganizing and managing time & eventsorganizing and managing time & eventsaccording to priorities identified in Habitaccording to priorities identified in Habit2.2.Organize it into categories of:Organize it into categories of:a) Urgent – Importanta) Urgent – Importantb) Not urgent – Importantb) Not urgent – Importantc) Urgent – Not Importantc) Urgent – Not Importantd) Not urgent-Not Importantd) Not urgent-Not Important
  31. 31. APO - TES Bangladesh Furniture Manufacturing 31HABIT 4: THINK WIN-WINHABIT 4: THINK WIN-WIN11.. Win-win is the habit of inter-personalWin-win is the habit of inter-personalleadershipleadership2.2. Cooperative efforts of two or more peopleCooperative efforts of two or more people3.3. Seek mutual benefitSeek mutual benefit4.4. Explores all optionsExplores all options5.5. Win win performance agreement based onWin win performance agreement based onthe following;the following; Desired resultsDesired results GuidelinesGuidelines ResourcesResources AccountabilityAccountability ConsequenceConsequence
  32. 32. APO - TES Bangladesh Furniture Manufacturing 32HABIT 5: SEEK FIRST TO UNDERSTAND,HABIT 5: SEEK FIRST TO UNDERSTAND,THEN TO BE UNDERSTOODTHEN TO BE UNDERSTOOD The habit of communication is a masterThe habit of communication is a masterskill in life to building win - winskill in life to building win - winrelationshiprelationship Our perceptions come from ourOur perceptions come from ourexperienceexperience Most creditability problems begin withMost creditability problems begin withdifferences – try to understand the otherdifferences – try to understand the otherperson’s view.person’s view. Listening is important, it lowers anotherListening is important, it lowers anotherperson’s defensesperson’s defenses
  33. 33. APO - TES Bangladesh Furniture Manufacturing 33HABIT 6: SYNERGIZEHABIT 6: SYNERGIZE Synergize is a habit of creativeSynergize is a habit of creativecooperation or teamwork.cooperation or teamwork. Difference in relationships canDifference in relationships canproduce synergyproduce synergy Bring ideas together with mutualBring ideas together with mutualrespect.respect. It is also a human relationsIt is also a human relationsapproach of solving problemsapproach of solving problems
  34. 34. APO - TES Bangladesh Furniture Manufacturing 34HABIT 7: SHARPEN THE SAWHABIT 7: SHARPEN THE SAW It is the habit of self renewalIt is the habit of self renewal Sharpening the saw is also a maintenance jobSharpening the saw is also a maintenance job Habit of sharpening the saw is self renewal in four areasHabit of sharpening the saw is self renewal in four areasof our lifes:of our lifes:– PhysicalPhysical– MentalMental– Emotional-socialEmotional-social– SpiritualSpiritual Without this discipline;Without this discipline;– Body becomes weakBody becomes weak– Mind becomes mechanicalMind becomes mechanical– Emotions – rawEmotions – raw– Spirit – insensitiveSpirit – insensitive– Person – selfishPerson – selfish
  35. 35. APO - TES Bangladesh Furniture Manufacturing 35““IT’S THE LAW OF THE HARVEST, WEIT’S THE LAW OF THE HARVEST, WEREAP AS WE SOW. WE WILL ENJOYREAP AS WE SOW. WE WILL ENJOYSUCCESSFUL HARVEST IF WESUCCESSFUL HARVEST IF WECULTIVATE THE 7 HABITS AND LIVECULTIVATE THE 7 HABITS AND LIVEIN ACCOPRDANCE WITH THEIN ACCOPRDANCE WITH THEUNDERLYING PRINCIPLESUNDERLYING PRINCIPLES”.”.

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