WiTech BPM-Enabled Next-Generation OSS/BSS Framework

The BPM-enabled Next-Gen OSS/BSS FrameworkTM . October 2009

Contents Why a BPM-enabled Approach? WiTech BPM-enabled Next-Gen OSS/BSS FrameworkTM Freemax Case Study

Traditional OSS/BSS Architecture Unfit to support the growing needs of today’s Telco Service providers!

Next-Generation OSS/BSS The OSS/BSS for Next-Gen Telco Service Providers need to support: multiple technologies/networks diverse services complex and interdependent charging principles convergent service definition, rating, billing and customer care All prominent Telco service providers worldwide have formalized in the widely-recognized TM Forum's NGOSS/eTOM guidelines that formal process definition, process repositories, and process engines are fundamental to implement Next-Gen OSS/BSS Business Process Management (BPM) is key, and the separation of business processes from software components is one of the core principles underlying it

The BPM Key Principle: Externalized Process Logic Problem: Embedded process logic in business systems/apps Agility barrier, expense GIS Solution: Decompose business systems into reusable modules (“services”) Billing CRM Expose process logic in a separate solution layer external to systems GW Compose process model in graphical tool Flowchart, accessible to business users ERP Systems / Applications Agile, easily changed Systems / Execute the model on BPM System Applications Process Connects to systems through standards- Model based integration BPM provides a great abstraction for building business systems

Functional View of a Modern BPM System (BPMS) Performance Management • Dashboards Integration • Analytics adapters • BAM Performance Business Data Systems CRM Process Modeling & Design Integration Framework • Flow Billing • Resources/cost • Data Process GIS • KPIs • Business Rules Engine ERP Business • Forms Rules • Simulation analysis Workflow ……. • Integration Human User User User User workflow

BPM – Life-Cycle and Standards Business Analyst Common BPMN Language IT Engineer BPEL & BPEL4People BPEL End User Workflow Systems

WiTech BPM-enabled Next-Gen OSS/BSS Framework (1/2)

WiTech BPM-enabled Next-Gen OSS/BSS Framework (2/2) Main Building Blocks Access and Services Management Platform GIS Based Integrated Platform BPM System Enterprise Content Management Portal

WiTech WROP|Suite The Access & Service Management Platform for Your Growth

WiTech WROP|Suite Carrier-class Access & Service Management solution framework for fast moving broadband network operators and service providers Scalable Modular Secure Reliable Affordable Allows to deploy and manage wireless and wireline access networks with advanced features for Access Control (AAA) Service Definition and Provisioning Rating and Mediation Retail and Wholesale value chain management Logging and Reporting

Full Featured (1/2) Comprehensive support of different types of Broadband Wired and Wireless Access Services/Applications networks xDSL, Fiber Optic, WiFi Hot Spot, HiperLAN, Fixed and Mobile WiMAX, … Authentication protocols UAM, PPPoE, PAP, EAP with EAP-MD5, EAPSIM, EAP-TLS, EAP-TTLS, EAP-PEAP, Cisco LEAP EAP sub-types, … Services Fixed Access, Nomadic Access, Portable Access, VoIP, IP-Centrex, Mobile VoIP, … Broadband Access Networks Metering and Charging Flat, Prepaid, Postpaid, Single Access Accounting, Advanced VoIP Rating, … Fiber Optic

Full Featured (2/2) Support of different business models thru the support of extended, multilevel value chains Integrated NMS (Network Monitoring System) Supporting SNMPv1, SNMPv2c, SNMPv3 Outage, Event/Notification, Performance Management

Architecture – Functional Overview WROP|Suite

State-of-the-art Implementation Multi-tier Framework implemented with a Service Oriented Architecture (SOA) approach Java Enterprise Edition 5 technologies Enterprise Java Beans 3.0 Java Persistence API JavaServer Faces Deployable with the highest levels of reliability and efficiency of use, including clustering, load balancing, and transparent fail- over All key functions accessible through standard APIs Web Services (WSDL, SOAP) Java RMI Natively integrable with Sun OpenSSO Enterprise to achieve advanced, flexible and convenient security User Interface: Web Single Sign On API: Web Services and Java RMI

Flexible Deployability Installable according to specific customer needs Selecting modules Customizing features Choosing HW configuration Easy integration into new and existing environments Scalable and expandable Growing as you grow!

Typical Deployment - Multi-technology Scenario Fiber Optic

Access Control (AAA/RADIUS) AAA (Authentication, Authorization and Accounting) conformant with RADIUS protocol Authentication: digital data identity verification Authorization: privileges granting Accounting: network resources consumption tracking Supports request proxying, with fail-over and load balancing, as well as the ability to access many types of back-end databases. Different classes of Authentication requests can trigger access of different Authentication and Authorization databases (with cascaded fall back), and Accounting records can be simultaneously recorded in multiple different storage databases and directories. Complete support for RFC 2865 and RFC 2866 attributes All main authentication protocols are supported: EAP with EAP-MD5, EAP-SIM, EAP-TLS, EAP-TTLS, EAP-PEAP, and Cisco LEAP EAP sub-types, etc. Vendor-Specific Attributes for almost one hundred vendors, including BinTec, Foundry, Cisco, Juniper, Lucent/Ascend, HP, Microsoft, USR/3Com, Acc/Newbridge and many more

Access & Service Modules Interacting with AAA/RADIUS-DHCP-DNS and the Engines to fully manage network and service/application access and use Implemented as a separate, independent module for each type of network and service/application Enabling flexible configurations supporting combinations of multiple access technologies and application/services Fiber Optic

DNS & DHCP DNS (Domain Name System) - Fully conformant implementation based on Bind Version 9 supporting DHCP DNS Security (DNSSEC, SIG) IPv6 DNS Protocol Enhancements (IXFR, DDNS Notify, EDNS0) Multiple "views“ DHCP (Dynamic Host Configuration DHCP Client 123 Client 456 Protocol) – Fully conformant DNS Server IP Address of Client 123 Server Which is the IP Address of implementation based on Linux DHCP Client 123? Is 192.x.x.x Contact 192.x.x.x

Data Base Central data repository for Web User Interface & API security Price lists Event logging Value chain’s user accounts End-Customers’ master data Data persistence Object Relational Model Java Persistence API TOPLINK Essentials Oracle’s Toplink Essentials Hibernate Deployable on any JDBC compliant RDBMS (certified with PostgreSQL and MySQL)

Engines – Policy & Provisioning Network & service/application independency Definition of different service levels, QoS and access rules Policies per single customer or per customer segment Effective service differentiation Repository of pre-provisioned network resources and templates of policies and service profiles and service levels allow separation between policy design and policy application one-click account activation

Engines – Rating & Mediation Rating Real Time metering and charging of Prepaid/Postpaid accounts with a powerful threshold-based rating algorithm based on Time (seconds) Traffic (Bytes) Telephony & Call Destination Fixed charges and connection set-up fees Bonuses. Supporting electronic and physical prepaid vouchers Enabling fraud protection and detection Mediation Creation of simplified CDR from event logs Data Export/Import through diverse formats CSV (Comma Separated Values) XML (extensible markup language) XLS (MS Excel)

Engines – Value Chain Tree-based multilevel value chain Wholesaler, VNO/Master Reseller, Reseller, End-Customer Support of different flavors of Wholesale (Carrier and White-Label) and Retail business models Management of the Business Partner & End-Customer Lifecycle Creation/Activation, Deactivation/Cancellation Usage Data collection Reporting

Engines – Security Role enforcement in the multilevel value chain Flexible and adaptable Management of security user profiles for both Web User Interface and APIs

Engines – Report Data extraction Data aggregation Data export PDF Email Web page XML Report Engine Reports XLS (MS Excel) Events Dashboards (with Business Object Xcelsius) Log … Mediation CDRs Rating Engine

NMS (Network Monitoring System) Supporting SNMPv1, SNMPv2c, SNMPv3 Trap Management for Real Time Alerting Load Balancing Support Discovery, Polling, Data Collection Outage, Event/Notification Management Advanced Performance/Availability Reporting Exporting Management Data in XML

Application Programming Interfaces All key functions are accessible through standard APIs Web Services (WSDL, SOAP) Java RMI remote interfaces Common management developed with the C.R.U.D. paradigm Create Add a new entity Read Read or search for a particular entity Update Modify an already existent entity Delete Disable or delete an entity Full exploitation of the Java EE 5 development platform

Web User Interface – Overview (1/2) All WROP core features can be accessed through a neatly organized and easy-to- use Web User Interface JavaServer Faces based AJAX enabled Model-View-Controller design pattern Totally decoupled from engines Can be deployed in any Java EE certified application server Customizable (themes, languages) Support for Sun’s OpenSSO-based Single Sign On

Web User Interface – Overview (2/2) Role based access control Different views and capability for different operational roles End-Customer VNO/Reseller Admin/Wholesaler (only personal info) (partial access) (complete access)

S Sample Web Site implemented leveraging the WROP|Suite’s set of APIs (easily customizable with logo and preferred color schema)

Sample Web Site – Managing Account - Login Allowing End-Customer to Enter Into Their Reserved Area to Manage Their Accounts

Sample Web Site – Managing Account – Recharging Credit Recharging Credit With Different Payment Options (Credit Cards / PayPal) or Using a Voucher The Customer can recharge the Credit available with a Voucher selecting one of his/her accounts. The Customer can, afterwards, rearrange the credit allocation among the different accounts with the “Manage Credit” function

Sample Web Site – Managing Account – Managing Credit Rearranging Credit Among the Different Accounts

Sample Web Site – Recharging Credit to Anybody For Example, Recharging Credit to Friend The new Credit purchased with a Credit Card/PayPal or with a Voucher will be assigned to the default account defined by the Customer with the “Preferences” function in his/her “My account” reserved area. The Customer can, at any moment, rearrange the credit allocation among the different accounts with the “Manage Credit” function in the “My Account” reserved area.

Sample Web Site - WiFi Hotspot Captive Portal Home Page Logging in

Sample Web Site - WiFi Hotspot Captive Portal Home Page Recharging Credit By default, all the Credit will be allocated to the WiFi Account. The Customer can, afterwards, rearrange the credit allocation among the different accounts with the “Manage Credit” function in the “My Account” reserved area of the main site.

WiTech TelcoGIS|Suite The Geographical Information System Platform for Your Growth

WiTech TelcoGIS|Suite WiTech’s Web-based integrated GIS platform tailored to support Service Providers addressing key operational needs in multiple areas

Architecture – Functional Overview TelcoGIS|Suite

State-of-the-art Implementation Multi-tier Framework implemented with a Service Oriented Architecture (SOA) approach Java Enterprise Edition 5 technologies Enterprise Java Beans 3.0 Java Persistence API JavaServer Faces Deployable with the highest levels of reliability and efficiency of use, including clustering, load balancing, and transparent fail-over Graphic User Interface implemented with standard Portlet technology All key functions accessible through standard APIs Web Services (WSDL, SOAP) Java RMI Natively integrable with Sun OpenSSO Enterprise to achieve advanced, flexible and convenient security User Interface: Web Single Sign On API: Web Services and Java RMI

Simplified Spatial Data Management Automation of key activities Import of various format of Raster data Import of Vector data Layer grouping and management Dynamic Spatial Queries ........

GUI – State-of-the-art, Portlet-based Implementation TelcoGIS GUI is built with standard Portlet technology and is natively pluggable into a Liferay-based Enterprise Portal Liferay is the world's leading open source portal platform powering portal solutions for leading enterprises around the world

GUI – Import of Geographic Data Importing raster and vector data (100+ file formats supported, according to the GDAL/OGR library) into the Database and File System Compatible with most popular Radio Planning software prediction export formats

GUI – Layer Organization Organizing Layers into groups Each group can made of subgroups Defining custom layer and group labels

GUI – Layer Configuration Managing layer rendering Defining visualization class with expressions Defining colors and symbols Managing layers data sources Database query builder Raster selections Defining query result templates

GUI – Spatial Data Visualization Interactive maps Dynamic layer switching Layer grouping Grouping of groups

GUI – Spatial Information Query Spatial map queries Dynamic generation of results Customizable result templates

GUI – Network Layout, Inventory & monitoring support Adding network nodes Showing network topology onto map Viewing technical information on nodes Storing information about the status of nodes (e.g., coming from an NMS) and visualize it with different symbols on the map

GUI – User Maps Adding user information manually via a form or importing an Excel file Searching users by Address or Map Selection Visualizing users into maps Managing customers on different layer basing it on category (type of CPE, Service Profile, Technology, etc..) Customized information structure

Application Programming Interfaces All key Functions are exposed as standard WebServices Map Configuration APIs Edit map configurations Add/Remove symbols Layer Configuration APIs Add/Edit/Remove Raster Layer Add/Edit/Remove Vector Layer Edit query template Add/Edit/Delete Group Layers Add/Edit/Delete Projects Get Database Table names Map Visualization APIs Get map image Get layers tree Map Query APIs Query Single Layer Query Multiple Layer Coverage Check Check coverage from address Check coverage from coordinates

S Sample Web Site implemented leveraging the TelcoGIS|Suite’s set of APIs (easily customizable with logo and preferred color schema)

Sample Web Site - WiMAX Coverage Check (1/5) Going through a Guided Path from Checking Coverage to Selecting a Plan to Picking a Gear

Sample Web Site - WiMAX Coverage Check (2/5) Checking Coverage for All Types of Services by Address When “Not specified”, a default floor can be set by the Operator (normally, it Map is detachable and can is the Ground Floor) be made larger

Sample Web Site - WiMAX Coverage Check (3/5) Checking Coverage for a Specific Type of Services by Address & Floor, Plus Coverage Map

Sample Web Site - WiMAX Coverage Check (4/5) Selecting a Service Plan After Having Checked Service Coverage

Sample Web Site - WiMAX Coverage Check (5/5) Picking the Appropriate Gear After Having Selected a Service Plan, Then Subscribing On-line

Sample Web Site - WiFi Hotspot Finder

Intalio|BPM The Business Process Management Platform for Your Growth

WiTech Platforms are Natively Connectable to the Intalio|BPM WROP|Suite and TelcoGIS|Suite are equipped with a dedicated connector for the Intalio|BPM platform and together constitute the main building blocks of the WiTech BPM-enabled Next-Gen OSS/BSS FrameworkTM Intalio is the market leader in the Open Source, Java-based Business Process Management System (BPMS) segment WiTech is Intalio’s Platinum Partner focused on the Telecommunications Industry

Intalio|BPM – Overview Integrated environment and set of tools for Business Process Management (BPM) Leader in the commercial Open Source Java-based BPMS segment Key features Technically based on SOA Processes are available as Web Services Supporting all key BPM standards BPMN, BPEL, BPEL4People Scalable Decreases process automation cycle Forms designer supporting XForms JEE certification Eclipse plug-in for designing and deploying processes Centralized configuration and control through administrative console Process versions CPU based licencing

Some Intalio Telco References 3U TELECOM AG - Germany Plexus SL - Spain Avaya - United States QuetzalX - France Cyberlink Internet Services - Switzerland R Cable y Telecomunicaciones Galicia SA - Spain France Telecom - France SITA - Switzerland GammaTelecom - United Kingdom Tel-Lab International Sdn. Bhd. - Malaysia Mobitel - Slovenia Telcordia - United States Nokia - United Kingdom Telenor - Norway Nokia Group Finland - Finland TeliaSonera Finland - Finland Nokia Networks Germany - Germany Vodafone Group Services Limited - United Kingdom Orange France – France Freemax - Italy Perceval - Belgium Worldspan - United States Full List of customer references at http://www.intalio.com/customers/industry-verticals/

Intalio|Designer – Model and Design Model and Design Business Processes Open Standards for modelling: BPMN Effective tooling for rapid creation of models Collaboration for all process stakeholders, Business and Technical Zero code: Creates executable code (BPEL) for you on the fly One Click Deployment: No need to manually write deployment files and send to runtime Data Management Powerful Data Mapper that supports graphical data assignment and transformation Integrate IT Services and Applications Graphically through Drag and Drop Form Editor: AJAX or Xform based

Zero Code = Development Efficiency 1 BPMN box generates… 10 lines of BPEL code, which replaces… 100 lines of J2EE code.

Intalio|Ajax - Rich and Powerful UI Creation Development of real-time user interfaces based on: Ajax applications Components Portlets Gives look and feel of desktop graphical UI applications WYSIWYG development with an intuitive drag-and-drop interface Fully integrated with Intalio|Designer and can also be used as a standalone web application Easily communicate with XML, SOAP, JavaScript and other HTTP accessible services

Intalio|Server – Run and Monitor Processes Business Process Execution Native BPEL 2.0 Execution Support the most complex business processes, deployed within mission-critical environments Fastest, most scalable and most reliable BPEL Process server available Largest number of individual process activities modeled: 250,000 Largest number of process models deployed: 100,000 Largest number of concurrently running process instances: 250,000,000 Largest number of individual end-users per day: 100,000 Largest number of servers in clustered deployment: 1,000 Largest number of in-memory transactions per day and per CPU: 14,300,000 Largest number of persistent transactions per day and per CPU: 3,600,000oundtrip call to a WSDL web service from a BPEL process: 14 milliseconds Monitor your process as it is executed Includes an advanced Workflow Framework for the execution of human workflow tasks Designed from the ground-up to be deployed on top of Service Oriented Architectures (SOA) Certified for a wide range of hardware platforms, operating systems, application servers, and database servers

Intalio|Workflow - Human Task Workflow Manages the life cycle of human workflow tasks Assignment Role to user resolution Deferred completion Delegation Alert escalation Implements a Task List: easy to use and customise Web-browser interface Based on the BPEL4People open specification SOA based architecture with open API: WSDL, REST, JAVA

Intalio|BAM - Real Time Monitoring Provides real-time information about the status of processes, activities and transactions through a Web Browser interface Definition of Key Performance Indicators (KPIs) Captures events and metrics as your process runs WYSIWYG Report Designer for creating Dashboards Web-browser based, real-time dashboards, accessible anywhere Identify bottle necks and areas of improvement

Intalio|ECM (Alfresco) Based on Alfresco Leading open source enterprise content management system Integrated with Intalio|Designer and Server Manage advanced document-centric workflow processes At design time, files can be attached to processes for documentation purposes At runtime, documents can be attached to human workflow forms Simple Check-In/Out and Version Control All content is available via a shared drive interface Search Intalio|ECM as simply as you search Amazon or Google

Intalio|Portal (Liferay) Based on Liferay Portal Intalio|Portal is integrated with the Workflow Framework of Intalio|Server and Intalio|ECM Single integrated workspace: calendar, email, task list, and any other portlet provided by the IT department Process related Tasks can be completed alongside other daily operations Easily add and remove, rearrange content and portlets to maximize productivity

WiMAX Forum Network Reference Model (The Theory)

WiMAX Forum Network Reference Model (The Practice) Applying WiTech BPM-enabled Next-Gen OSS/BSS FrameworkTM

Freemax Case Study

Freemax Operating Platform ERP

Freemax “From-Prospect-to-Bill” Process Implementation Modeled, designed and deployed with Intalio|Designer

Freemax Promoter’s Sample GUI

THANK YOU FOR YOUR ATTENTION WiTech S.p.A. Via Giuntini 25 56023 Navacchio di Cascina PISA Italy www.witech.it Phone: +39 050 775 056 +39 050 754 719 +39 050 754 720 Fax: +39 050 75 47 22 E-mail: info@witech.it

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WiTech BPM-Enabled Next-Generation OSS/BSS Framework

by Claudio Adriani on Oct 03, 2009

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WiTech BPM-Enabled Next-Generation OSS/BSS Framework — Presentation Transcript