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Mobilizing Field Service Technicians

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    Mobilizing Field Service Technicians - Presentation Transcript

    1. Mobilizing Service Technicians
    2. How it is...
    3. How it is... In the morning, I drive from my home to the office to pick-up my new work orders for the day. It takes my about 45 minutes to get there, take the work orders and then leave for my first customer 08h00 08h45
    4. How it is... I was lucky this morning, almost no traffic jams. I arrive well in time at my first customer and start right away to fix the problem that is at hand! 08h00 08h45 10h00
    5. How it is... This was a though one, it took me 1 hour to fix this problem. Now the paperwork , and then to my next intervention. 08h00 08h45 10h00 11h00
    6. How it is... Finally, all data is filled in on the job sheet , and I got the signature from my customer. Let me quickly call Sandra in the office to say that I will be late for the next job. I was supposed to be there at 11h30 but that gives me only 10 minutes to get there... 08h00 08h45 10h00 11h00 11h20
    7. How it is... Hi Sandra, I just call you to say that I’ll be late for my next job. This one took me longer than expected. Do you give a call to the customer to report this? 08h00 08h45 10h00 11h00 11h20
    8. How it is... Ok Bob, I’ll do that right away! 08h00 08h45 10h00 11h00 11h20
    9. How it is... Ok, I got to my second job for today! But...seems to be lunch time?!? The door is locked... This could have saved my some time, but I’ll take my lunch also then... 08h00 08h45 10h00 11h00 11h20 12h20
    10. How it is... Ah! Doors are open again! Let’s see what’s wrong... 08h00 08h45 10h00 11h00 11h20 12h20 13h00
    11. How it is... This was an easy problem. Job done in only 30 minutes... 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30
    12. How it is... And YES! Paperwork is done , I can finally go to the next job! 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50
    13. How it is... Hi Bob! I just give you a call to see where you are... I just got an urgent request from one of our top customers! Would you be able to go there? 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03
    14. How it is... Hi Sandra, I’m sorry but I already run behind. Can’t you assign it to Tom or Jerry? 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03
    15. How it is... OK Bob, I understand! I’ll check with them then... Bye... 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03
    16. How it is... And here we are! Customer number 3 for today! 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00
    17. How it is... I knew that this was going to be another difficult job! I took my just over 1 hour to finish and then the paper work ... 16h25 already...I’m afraid that this was the last job for today. It would take 30 minutes to get there and the office closes at 17h00... 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 16h25
    18. How it is... OK Bob! See you tomorrow! 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 16h25
    19. How it is... Hello again Sandra, I’m afraid that I won’t be able to do this final task anymore. Too late... I’ll bring you the filled in work orders tomorrow morning, so that you can enter them into the system! 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 16h25
    20. How it is... Good morning Sandra! Here are the work orders that I filled in yesterday. 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 08h00 16h25
    21. How it is... Thank you Bob. I’ll start to input these right away, so we can send invoices this afternoon! 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 08h00 16h25
    22. How it can be...
    23. How it can be... Let’s see what I got to do today. Synchronising my mobile device , and...there they are! 4 jobs today. Let’s get started! 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 08h00 08h00 16h25
    24. How it can be... Doors just open, and here we are! Straight into the first job for today! 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 08h00 09h00 08h00 16h25
    25. How it can be... Though job, but done in time. I can go to my next job and still finish this one before noon... Let me just update my mobile device , get the signature...and...ok, ready to go! 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 08h00 09h00 10h00 08h00 16h25
    26. How it can be... And here we are for the 2nd job of today. This is supposed to be a short intervention! Let’s see... 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 08h00 09h00 10h00 11h00 08h00 16h25
    27. How it can be... As expected, just 30 minutes to have this one fixed! Just this update the latest status on my mobile device , and then to the next one. 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 08h00 09h00 10h00 11h00 11h30 08h00 16h25
    28. How it can be... I arrived well in time for my 3rd job, so plenty of time to have my lunch! Doors open again at 13h00. 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 08h00 09h00 10h00 11h00 11h30 12h30 08h00 16h25
    29. How it can be... Doors are open again! Let’s get this one done! 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 08h00 09h00 10h00 11h00 11h30 12h30 13h00 08h00 16h25
    30. How it can be... 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 08h00 09h00 10h00 11h00 11h30 12h30 13h00 14h03 Well, well, I’m just about to finish this job. And I just get a notification from Sandra for one additional job for one of our major customers! Let’s just update the status of this job , so that she’s aware that I will go there immediately. Oh yes, and I update the status of this task...synchronise...and let’s go! 08h00 16h25
    31. How it can be... 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 08h00 09h00 10h00 11h00 11h30 12h30 13h00 14h03 This goes very smooth. I just arrive at the intervention that Sandra assigned to me. And it should be an easy one, so let’s check things out! 15h00 08h00 16h25
    32. How it can be... 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 08h00 08h00 09h00 10h00 11h00 11h30 12h30 13h00 14h03 Let’s squeeze this one in and then I’m through for today! Sandra had assigned the previous job to me, and this last one is just in the same neighborhoud. Very nice! 15h00 15h30 16h25 16h00
    33. How it can be... 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 08h00 08h00 09h00 10h00 11h00 11h30 12h30 13h00 14h03 And here we are! I did all my jobs AND one additional – very urgent – task . Let me just synchronise one additional time with the office...and this is it for today . All jobs done! All administration done! Also, Sandra will be very happy, as she has all job details readily available. I guess that she sent the first invoices already! 15h00 15h30 16h25 16h00 17h00
    34. Process Summary 08h00 08h45 10h00 11h00 11h20 12h20 13h00 13h30 13h50 14h03 15h00 08h00 08h00 09h00 10h00 11h00 11h30 12h30 13h00 14h03 15h00 15h30 16h25 16h00 17h00
    35. Financial Summary Benefits and Expected Annual benefits are examples and need to get calculated for every particular project Benefits Expected Annual Benefit Improve Effectiveness € 119.778,00 Improved Communication Expenses € 25.169,00 Improved Field Service Staff Ramp Up Time € 14.314,00 Reduce Field Service Billing Cycles € 11.630,00 Other benefits € 48.865,00 Total Benefit per year € 219.756,00 Cummulative 3y benefit € 659.268,00
    36. Summary
      • Do you want to know more? Interested in how our solutions can help your business?
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    + Nico ClaesNico Claes, 2 years ago

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