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Listen, Engage, Respond: Crisis Communications in Real-Time

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Spokane P

Spokane P

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  • 1. 85%*…have social media policies
  • 2. 55%*…have crisis communication plans
  • 3. 48%*…address social mediain their plan
  • 4. 19%*…require registration ortraining
  • 5. DNK*…how many socialmedia accountscurrently represent yourorganization?
  • 6. 54%*…use a social mediamanagement system (smms) orsome kind of monitoringapplication(s)to listen
  • 7. 1. Start listening
  • 8. 2. Develop asocial mediapolicy
  • 9. 3. SMMS is the best
  • 10. 4. Register andtrain
  • 11. 5. Use acommunitymanager (nosilos)
  • 12. Learn to Scale…
  • 13. @alaskaair@FrontierCare
  • 14. facebook.com/CheeseAndBurger www.facebook.com/Open
  • 15. http://www.youtube.com/watch?v=Wza-yruzBYI http://www.youtube.com/watch?v=o4jhHoHpFXc
  • 16. Contact: chris@cksyme.org On Twitter @cksyme On Facebook: CKSyme.org.Bozeman Website: www.cksyme.org Late May release Emailchris@cksyme.orgfor your free copy.