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Crisis Communications in Real-Time
 

Crisis Communications in Real-Time

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Using the CKSyme.org

Using the CKSyme.org

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    Crisis Communications in Real-Time Crisis Communications in Real-Time Presentation Transcript

    • CrisisCommunications inReal-Time:Listen, 2012 CoSIDA Chris Syme @cksymeEngage, Dr. Bill Smith @Doctor_BS
    • 38%*…have social media policies
    • 51%…have crisis communication plans
    • 38%*…address social mediain their plan
    • 48%*…have a triage/responseprotocol for addressingnegative/crisiscomments.
    • 15%…require registration ortraining to use socialmedia on behalf of dept.
    • DNK*…how many socialmedia accountscurrently represent yourorganization?
    • 42%*…use a social mediamanagement system (SMMS) orsome kind of monitoringapplication(s)to listen
    • 1. Start listening
    • 2. Develop asocial mediapolicy
    • 3. SMMS is the best
    • 4. Register andtrain
    • 5. Use acommunitymanager (nosilos)
    • Learn to Scale…
    • Contact: chris@cksyme.org On Twitter @cksyme Website: www.cksyme.orgAvailable to CoSIDA attendees free from Amazon.com. JUNE 25-29 Search “Listen, Engage,Respond” on Amazon.com