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Video collaboration solution for Avaya IP Office
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Video collaboration solution for Avaya IP Office

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Video collaboration solution for Avaya IP Office. Avaya launched on Friday 14 June an exciting new video solution exclusively for IP Office. ...

Video collaboration solution for Avaya IP Office. Avaya launched on Friday 14 June an exciting new video solution exclusively for IP Office.

Marketing Statements:

Comprehensive video collaboration for SMEs
o Desktop, mobile and HD room system
o Full interoperability with room systems and mobile/desktop devices
o Rich data collaboration capabilities

Simple to Use and Deploy
o All-in-one clients and infrastructure
o Easily invite anyone to collaborate via video
o Works anywhere, on virtually any network

Highly Affordable SME-ready Video Collaboration
o Enable the most participants at low-end
o Complete integrated solution, no extras required
o Free clients apps, unlimited time/usage, efficient
o HD room system delivers exceptional value

Value Proposition (by audience):

Line of Business/ Owner: Sophisticated collaboration capabilities that drive cost-savings and productivity improvements, and help enhance your image to customers, partners and suppliers through a unique, affordable and easy to implement and use solution. Unlike consumer-based video products, provides a richer unified communications experience – it’s much more than just video conferencing – that will help differentiate your business from your competitors with secure, high-quality and flexible collaboration capabilities.

IT Manager: Innovative and highly-affordable approach to delivering richer collaboration capabilities to your business. Easy to implement and manage – unlike traditional (and expensive) room-based video conferencing systems – and unique in its ability to easily and securely enable communications outside your firewall Bring productivity-enhancing and cost savings benefits to your business without over-burdening your IT staff.

End Users: Unique and simple-to-use collaboration solution that will improve your ability to securely connect with your colleagues, as well as your customers and vendors (beyond your firewall). Highly-flexible – collaborate with virtually anyone, anywhere, via just about any device – laptop, PC, tablet, smart phone – with HD video and content sharing, so you stay productive and accessible. Sophisticated video collaboration

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  • Now let’s take a look at a real life example of how video can be used within a business. In this example we have Frank, a corporate trainer at his NY headquarters. He has to train 10 employees in Prague a month, but doesn’t have the travel budget to fly back and forth. When new employees join the company, he includes a virtual training center link in each of his on-boarding kits. New employees are given a schedule of virtual sessions to join. Each month, 10 employees gather on a virtual call where they share documents, ask questions of the teachers, and collaborate with their new colleagues. Employees are also given their own virtual conference room to continue bi-weekly discussions with colleagues in their specialty from around the world.As a result of leveraging video to train new employees, full training is completed in record time, employees experience an “on site” training experience virtually, and training is completed for a fraction of the typical costs!
  • Now let’s take a look at a healthcare example. Susan’s radiologist is reviewing her scans to prep for her treatment that’s about to begin. There’s a node in question and the technician needs to consult with Dr. Bret, who’s across town at the main hospital. The technician sends an instant message to Dr. Bretwith a video link to join. They share Susan’s scans via video and determine a better course of radiation. The last step is to get concurrence from Susan’s oncologist, who they know is out of town. The radiologist texts the oncologist, who sees it on her iPhone and clicks to join the conference. They review the charts and treatment options, and together agree on the change.Using video, these healthcare professionals share documents and consult with experts in any location, include colleagues in full collaboration from any device, and most importantly, deliver better, more collaborative treatment decisions for their patients.
  • Our last use case example comes from the service and repair industry. When there is a need for service or repair, traditionally there is a large trained and skilled service staff who is scheduled and dispatched to fix customer outages. If this staff is not able to resolve the issue, the customer waits for a more senior technician to arrive. In this situation, the customer or onsite service staff calls the service company headquarters for a video consultation with a senior technician, who can also get the supplier on the video call. Whether in the office, mobile or at another site, the senior technician or supplier representative diagnoses the problem, and guides the onsite tech through a few steps to solve the problem. The customer is back online and back in business more quickly...and is more likely to use the same firm again.By using video for service and repair, customers are happier, back online sooner, and can potentially save money. Staff can service more customers per month, and increase sales and margins. The company can offer new remote assistance service with high margins. And the vendor is rewarded for high customer satisfaction.
  • This is your home page – the foundation for the entire SME solution story. Just click on any graphic to drill down to more information.You have complete flexibility to address all customer issues and opportunities – with just a click.Every slide in the deck has a home page icon enabling you to return here and continue your probing, informing and up-selling.If you are WIFI enabled and have plugged in a speaker to your laptop, you can also play the embedded Your Tube videos along the way.Avaya makes solutions that are flexible for your workforce. Whether you need to make people more productive in the office, enable them to work from home or from anywhere with the device of their choice, we can help you do that. It’s also becoming more critical to connect groups together to enable collaboration with the right people and Avaya continues to innovate here with ways to connect, share and meet.Our solution is simple and scalable. From the modular and resilient design of our communications and networking infrastructure, to the easy way to manage sites or customer service.And we do all of this with a perspective about your future – to enable you to be ready for what’s ahead. Whether it’s about keeping your TCO low by preserving investments, ensuring you are prepared for the unexpected or staying abreast of the latest software upgrades and having the ability to integrate them with your business applications, you will be ready.(At this point you can steer the presentation toward whatever your customer wants to hear. The home icons on the top left of each slide will take you back to this page. The home icon with the play symbol will take you to the case study videos. The “info” icon will take you to a page with links to key collateral. Most of these are PDF files that you can easily email to your customer on the spot by simply right clicking and choosing “send file”.)

Transcript

  • 1. Avaya Video Collaboration Solutionfor IP OfficeCustomer PresentationPresenter: Clifford KnookAzlan TechData
  • 2. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.2What We‟ll Talk About TodayVideo Collaboration BenefitsSolution Features and BenefitsSolution OverviewVideo Use Cases
  • 3. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.3Video Collaboration Benefits
  • 4. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.4Social and Market TrendsOrganizations face a tough economy, aggressive competitors,fragile customer loyalty, and changing demographicsEconomyand RecessionGenerational SocialNetworkingCloud Virtual Worldsand CommunitiesMobile LivingBYODtrends
  • 5. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.5“Radvision really shines inthe technology category.”Nemertes Research, 2012 Visit more customers face-to-face inless time than travelling – viewexpressions, gauge reactions,determine interest Increase personal touch to doingbusiness, build trust and rapport Strengthen relationships, know whoyou are dealing with Enrich customer service experience Project strong company image withcutting edge technology Extend your reach beyond companywalls without significant expenseVideo Collaboration BenefitsIncrease Top Line Business
  • 6. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.6 Enhance teamwork, increaseproductivity, reducemiscommunication through betterunderstanding Exchange more information fasterthan with only audio and webconferencing Reduce time to market Leverage skills & expertiseregardless of location Improve employee satisfactionsupporting BYOD Decrease travel – saving time, nerves“Giving mobile workersaccess to a full suite ofenterprise communicationsis one of the best ways tokeep them productiveregardless of where they’reworking, when or on whatdevice.Frost & Sullivan 2012Video Collaboration BenefitsEnhance Productivity
  • 7. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.7 Lower costs by reducingrequirement for travel Save money and time by bringingthe problem to the experts insteadof the experts to the problem Enable better environmentalpractices Eliminate monthly or recurringusage feesVideo Collaboration BenefitsReduce Expenses
  • 8. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.8 Limited video(checkbox item) No room system Closed, notinteroperable Recurring fees Inconsistent devicesupport Ongoing monthly feesand limited guestparticipation Focused on multi-partyfor room systems Room systems are capitalexpense, not includedVideo Collaboration for SMEComparing Today’s Choices Lacks enterprise features,e.g. security, datacollaboration andinteroperability No room systemcapability Video chat, closedsolutionConsumerBusiness WebConferencing Expensive $35k to $100k A la carte capabilities Complicated, needs lotsof IT Multiple systems Inconsistent devicesupportHostedEnterprise
  • 9. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.9Solution Features and Benefits
  • 10. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.10 Room-based, desktop and mobilevideo collaboration solution withintegrated dial plan Creates a Virtual ConferenceRoom for simple use Full interoperability with RoomSystems QOS and bandwidth adaptationintelligence Specifically developed for smalland midsize enterprises Integrates with IP Office 8.1Comprehensive, Simple, AffordableAvaya Video Collaboration Solution for IP Office
  • 11. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.11Avaya Video Collaboration Solution for IP OfficeThree Key Areas of DifferentiationComprehensive Desktop, Mobile, HD Room System Full Interoperability with Room Systems Rich Data CollaborationAffordable Complete Integrated Solution Free Client Apps, Unlimited Time, Efficient HD Room System - Exceptional ValueSimple to Deploy and Use All in One Clients and Infrastructure Easily Invite Anyone Works Anywhere on Almost Any Network
  • 12. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.12ComprehensiveDesktop / Mobile / HD Room SystemAudio, HD Video, DataAny device (PCs & BYOD)HD Room System enabledAny networkEnterprise level securityCreates a VirtualConference RoomDesktop & MobileHD Room System
  • 13. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.13ComprehensiveFull Interoperability with Room Systems
  • 14. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.14ComprehensiveRich Data CollaborationNote: Q3 - CY2013 Availability for Slider & Mobile Device Receive Data Enterprise Data Fully Interoperable with Room Systems (H.239) Unique „Slider‟ for Going Back and Reviewing Content!
  • 15. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.15Simple to Deploy and UseAll-in-One Clients and Infrastructure Single platform leveraged indesktop, mobile andconference room Fewest components Fully integrated deploymentmodel– Simplifies installation– No ongoing IT expert required Intuitive UI minimizes end usertraining and familiarization One vendor for alltelephony, video, datacollaboration & supportpurchases
  • 16. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.16 Any User, Inside orOutside Organization– Employees– Guests Any Device– PC and Mac– iOS and Android– Video Room Systems Free Client Apps Click or Dial to conference No Firewall IssuesSimple to Deploy and UseEasily Invite Anyone
  • 17. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.17Simple to Deploy and UseWorks Anywhere on Almost Any NetworkPacket loss,Delay, JitterCongestionErroneousNetworkUnreliableNetwork Maintains quality even over lossy networks Now you can have high-quality video over the Internet Automatic Firewall Traversal – enables remote connectivity &maintains network securityNote: Installation of server may require firewall configurationKey Capabilities• Access nearlyanywhere• Internet optimized• Wired, Wi-Fi, 3G, 4G• Firewall traversal
  • 18. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.18CapabilitiesAudio, Video, Data CollaborationPC/Mac Desktop SupportBYOD Mobile SupportHD Video Room SystemMulti-party Collaboration (SIP/H.323 MCU)Continuous Presence Video (See Everyone at Once)Remote Firewall TraversalPortal Software for Easy AccessAffordableComplete Integrated SolutionNote – Requires customer supplied PC server to enable desktop / mobile capabilities
  • 19. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.19 Free desktop and mobileclient apps Unlimited connection time Bandwidth efficient– Avaya’s H.264 High Profilereduces bandwidth by 30%-50% compared to others (roomsystem point-to-point only)– Continuous Presence (onevideo stream)AffordableFree Client Apps, Unlimited Time, Efficient
  • 20. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.20AffordableHD Room System – Exceptional Value Lowest cost with feature-richHD Room System capability– Dual HD video & content– Dual display support– PTZ camera and digital audiosystem for conference rooms Advanced performance andbandwidth efficiency withH.264 High Profilecompression– Room system point-to-point Internet optimized with H.264SVC for network errorresilience– Room system point-to-pointCompetitively priced and offeredexclusively for the New Avaya IPOffice Video CollaborationSolution
  • 21. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.21Solution Overview
  • 22. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.22Avaya Video Collaboration Solution for IP OfficeXT Server for IP OfficeScopia DesktopServer SoftwareDesktopClientsMobileClientsMulti-party Audio, Video, Data Collaboration Server for Up to 8 ParticipantsProvides a Virtual Conference RoomNative SIP/H.323 connectivity for Room SystemsContinuous Presence HD Video (8 windows)PC & Mac Desktop ClientsAndroid & iOS AppsFirewall Traversal for Desktop & MobileRoomSystemsXT Endpointw/Embedded ServerExclusively for IP Office R8.1or
  • 23. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.27Video Use Cases
  • 24. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.28Video Use CaseTraining31234Frank, located at his NY headquarters, is training10 employees in Prague – a month! His budgetdefinitely won’t cover travel costs.Employees are also given their own virtualconference room to continue bi-weekly discussionswith colleagues in their specialty from around theworld.Each month, 10 employees gather on a virtual callwhere they share documents, ask questions of theteachers, and collaborate with their new colleagues.He includes a virtual training center link in each ofhis on-boarding kits and new employees are given aschedule of virtual sessions to join.ResultsFull training is completed in record timeEmployees experience an “on site” training experienceTraining completed for a fraction of typical costs
  • 25. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.29Video Use CaseHealthcare31234Susan’s radiologist is reviewing her scans to prepfor her treatment that’s about to begin. There’s anode in question and she needs to consult withDr. Bret, who’s across town at the main hospital.The radiologist texts the oncologist who sees it onher iPhone and clicks to join the conference. Theyreview the charts and treatment options, andtogether agree on the change.Last step, get concurrence from Susan’s oncologistwho they know is out of town.She sends an instant message to the doctor with avideo link to join. They share Susan’s scans viavideo and determine a better course of radiation.ResultsShare documents and consult with experts in any locationInclude colleagues in full collaboration from any deviceDeliver better, more collaborative treatment decisions
  • 26. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.30Video Use CaseService and Repair Industry31234Traditionally, a large trained and skilled service staffis scheduled and dispatched to fix customeroutages. If not resolved, the customer waits for amore senior technician to arrive.The customer is back online and back in businessmore quickly...and is more likely to use the samefirm again.Whether in the office, mobile or at another site, thesenior technician or supplier rep sees the problem,and guides the onsite tech through a few steps tosolve the problem.Now, customer or the onsite service staff callsservice company HQ for a video consult with asenior technician, who can also get the supplier onthe video call.ResultsCustomers are happier, back online sooner, & potentially save moneyStaff can service more customers per month, increase sales & marginsCompany can offer new remote assistance service with high marginsBonus vendor rewards for high customer satisfaction
  • 27. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.31Innovation AwardFrost & Sullivan 2012 Global Video Conferencing and Telepresence Innovation Award Radvision has placed itself ahead of the pack by offering leading edge capabilities at anattractive price in its innovative Scopia XT5000.Leadership AwardFrost & Sullivan 2013 North American SW Desktop Video Product Leadership Award Scopia Desktop outclasses the video features of competing solutions in 4 out of 5 categories.Market Challenger AwardNemertes Research PilotHouse Awards, Video Conferencing Q312 Radvision wins PilotHouse Market Challenger Award on the strength of its technology andvalue. Its technology score was tops among all Market Challengers, while its value score ledevery other vendor, Challenger and Leader alike.Industry RecognitionProducts Score HighestInfo~Tech Video Conferencing Vendor Landscape 2012 On a relative basis, Radvision maintained the highest Info~Tech Value ScoreTM of thevendor group.
  • 28. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.32Avaya IP OfficeThe Full UC Solution for SMEWorking in theoffice, at homeBYOD,Device IntegrationConferencing, Connecting GroupsExpanding andNetworkingEase ofManagementImproving, measuring serviceSecuringbusinesscontinuityPreservingInvestmentsGetting SupportIntegratingApplicationsFlexiblefor yourworkforceSimpleand ScalableFutureReady