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Vdi communicator customer presentation


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  • 1. AvayaVDI CommunicatorClifford Knook – Azlan TD Netherlands13/12/
  • 2. Agenda • Understanding VDI 1 • The unique challenges of VDI for real time 2 collaboration and unified communications • Avaya VDI Communicator: Solving UC 3 Challenges • Avaya VDI Communicator differentiation 4© 2012 Avaya Inc. All rights reserved. 2
  • 3. VDI Defined Wikipedia: separates a personal computer desktop Virtual Desktop Infrastructure or environment from a physical Virtual Desktop Interface machine using the client–server model of computing A desktop computing deployment strategy where a virtual machine running in the data center houses the user‟s data and applications; and monitor, keyboard, and mouse functionality is extended to the desktop© 2012 Avaya Inc. All rights reserved. 3
  • 4. VDI Market View Business Primary Key Hot Drivers Use Cases Industries Geographies data compliance structured task 70% of market and protection workers (e.g. call opportunity US centers, kiosks, trading floors) Financial Services disaster recovery limited application set; Western Europe Healthcare relatively (Germany leading) manageability predictable needs; Education secure remote access, tightly APAC reduced TCO managed (Japan leading) environments Government© 2012 Avaya Inc. All rights reserved. 4
  • 5. Market Growth: VDI Worldwide Gartner projecting VDI will be used to deliver client computing capabilities to >77M users by 2016 up from 18M users in 2012 VMware – 20-25% of Virtual Desktop customer base requiring UC Nemertes Research – just 3% of companies are running UC applications over VDI while another 37% are evaluating or planning to deploy in the next two years Thin client devices growing rapidly as VDI client of choice. Gartner projects that 38% of VDI client devices will be thin clients by 2016 Sources: •Gartner Forecast: Hosted Virtual Desktops, Worldwide, 2012-2016, 2012 Update •VMware View with Unified Communications and Collaboration, August 2012 •Nemertes Research: 2012 Benchmark Report „Unified Communications: How Far, How Fast© 2012 Avaya Inc. All rights reserved. 5
  • 6. Customer Needs: VDI + Real-Time ApplicationsWhat we’ve heard from customers VDI UC/UCC• Control costs • Require scalable and• Increase security quality real-time• Improve manageability applications supported in VDI environment • Data, voice and video consolidation in data center • High quality UC and CC experience on VDI platforms© 2012 Avaya Inc. All rights reserved. 6
  • 7. Avaya VDI Communicator… solving for scale & QoS for improved real-time communications in VDI • off loads processing of real time Performance communications to thin client or PC and Avaya Aura • basic voice if connection to data Survivability center or virtual PC is down • works in various customer Flexibility environments; choice of vendors within the VDI ecosystem Virtual Desktop • Avaya one-X Communicator view • no Avaya hardware required • VDI Communicator on HP or Software only • deskphone is optional Dell Wyse Thin Clients; or Windows PC • Support for VMware View & Citrix Xen Desktop • Voice, IM/Presence, contacts / Collaboration directory, conferencing, messaging© 2012 Avaya Inc. All rights reserved. 7
  • 8. Use Case ExamplesSituation Challenge Solution• Fixed computing and • Poor real-time audio in • Virtualized Avaya one-X phone needs VoIP mode(call quality and Communicator “sync‟d” scalability) with VDI Communicator• IT deploying VDI and soft • IT wants a single desktop • Media runs outside the phone device for better software virtual session management, security, flexibility• Mobile workers with • Provide “home” desk • VDI Communicator sensitive data moving configuration without the accessible from any between branch locations risk of data loss branch location, data stored at data center© 2012 Avaya Inc. All rights reserved. 8
  • 9. Avaya one-X Communicatorfor VDI environments Avaya one-X Communicator in deskphone mode Avaya one-X Communicatoron virtual machines in the data center Avaya VDI Communicator Avaya one-X Communicator with Avaya VDI Communicator on thin client© 2012 Avaya Inc. All rights reserved. 9
  • 10. Current Industry ArchitectureToday: Voice and video flow through virtual machine servers VDI virtual machine Current server-side VDI virtual machine implementations SIP Soft phone IT Apps Voice have limitations Session Manager Controller Software Codecs RTP Voice quality suffers as media Citrix /VMware Device and Graphics Drivers flows through the virtual Data Center HDX/ICA/ machine server PCoIP Citrix /VM Citrix/VM HDX Receiver Visual Receiver Server session count may be VDI Thin Client reduced up to 50%, and a Local Graphics factor of 10X for video Audio Drivers & Camera VDI Client Endpoints (Thin Clients)© 2012 Avaya Inc. All rights reserved. 10
  • 11. Avaya Real-Time Desktop Virtualization Architecture VDI Virtual PC VDI Thin Client Citrix/ Remote desktop One-X VMware protocol Citrix/VM Communicator Receiver VirtualDesktop (e.g., Citrix ICA Device Business Data Center Avaya GUI Graphics VMware View And Apps & Camera PCoIP) Graphics Drivers Session VDI Control Local Communicator Audio Drivers Control (SIP) Control (SIP) Media Avaya Approach “Headless Client” on end-point • Media direct to client • Media terminated locally • Lighter load on server • “Remote Control” of Real Time app is extended • QoS model supported to „local client‟ on the VDI end point • Call path unaffected by VDI architecture • Session Down UI for loss of connection scenarios © 2012 Avaya Inc. All rights reserved. 11
  • 12. Avaya VDI Communicator User Interface Everyday Loss of connectivity or scenario VM machine down Avaya one-X Communicator  Avaya VDI Communicator running on virtual PC in the client running on the thin client data center accessed via thin client  Problem with the virtual machine VDI Thin Client  Problem in the data center  Problem with the network between data center and thin client© 2012 Avaya Inc. All rights reserved. 12
  • 13. Avaya VDI Communicator Release 1.0Supporting an open ecosystem Avaya ClientAvaya Infrastructure & Clients Thin Client OSAvaya Aura Communication Manager 6.0+ HP T510 WES7 or ThinPro 4.1Avaya Aura Session Manager 6.0+ HP T610 WES7 or ThinPro 4.1Avaya one-X Communicator SIP 6.1 SP5 HP T5740e WES7 HP T 5565 ThinPro (Linux) 4.1 Dell-Wyse R50L SLETC11 SP1 Windows PC Windows 7 32/64 bit Windows PC Windows XP SP3 32 bit Agent HeadsetVDI Broker Supported USB HeadsetsVMware View 5.X Plantronics Blackwire C300 SeriesCitrix XenDesktop 5.X Plantronics Blackwire C400 Series Plantronics Blackwire C600 Series© 2012 Avaya Inc. All rights reserved. 13
  • 14. Summary Differentiated VDI High quality voice architecture for UC for a real time world Another example of Avaya‟s open and Integrated Reliability flexible approach to and Fall Back unified communications© 2012 Avaya Inc. All rights reserved. 14