Solution note Alcatel-Lucent OmniPCX Office RCE 8.1 2011_smb_ed2


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Solution note Alcatel-Lucent OmniPCX Office RCE 8.1 2011_smb_ed2

  1. 1. Solution note - Q4- 2011 OfferAlcatel-Lucent Office CommunicationSolutions for Small and Medium EnterprisesOctober 2011Edition 2.0Copyright © 2011 Alcatel-Lucent. All rights reserved.
  2. 2. 1 Introduction __________________________________________________________________ 42 Alcatel-Lucent Office Communication Solutions offer _________________________________ 43 What is Alcatel-Lucent OmniPCX™ Office RCE ? ______________________________________ 5 3.1 OmniPCX Office RCE: The Rich Communication Edition ___________________________________ 5 3.2 OmniPCX Office RCE suites and Applications for all needs _________________________________ 5 3.3 The OmniPCX Office RCE Open packs __________________________________________________ 7 3.4 The OmniPCX Office RCE Application servers ___________________________________________ 7 3.5 The OmniPCX Office RCE user experience: endpoints _____________________________________ 84 Alcatel-Lucent Visual Collaboration Suite for SMB ___________________________________ 10 4.1 What is Visual Collaboration Suite for SMB? ___________________________________________ 10 4.2 Visual Collaboration Suite for SMB – Drivers and Benefits ________________________________ 10 4.3 Visual Collaboration Suite for SMB portfolio. __________________________________________ 125 Alcatel-Lucent Data Networking Solutions for SMB __________________________________ 13 5.1 What is the Alcatel-Lucent Data Networking Solution for SMB? ___________________________ 13 5.2 Alcatel-Lucent Data Networking – drivers and benefits.__________________________________ 14 5.3 Alcatel-Lucent Data Networking portfolio. ____________________________________________ 156 Alcatel-Lucent Office Communication Solutions benefits ______________________________ 17 6.1 Business highlights: Defining native conversation services _______________________________ 17 6.2 IT highlights: converged IP platform __________________________________________________ 18 6.3 Openness highlights ______________________________________________________________ 19 6.4 The benefits of Office Communication collaborative conversations ________________________ 207 Alcatel-Lucent OmniPCX™ Office RCE R8.1 – What’ new? _____________________________ 218 Alcatel-Lucent OmniTouch™ 8082 My IC Phone _____________________________________ 22 8.1 About My Instant Communicator. ___________________________________________________ 22 8.2 The benefits of Alcatel-Lucent OmniTouch 8082 My IC Phone _____________________________ 22 8.3 Alcatel-Lucent OmniTouchTM 8082 My IC Phone - Description _____________________________ 239 Alcatel-Lucent OmniTouch™ 8600 My Instant Communicator Mobile for IPhone __________ 25 9.1 About My IC Mobile for iPhone _____________________________________________________ 25 9.2 Drivers and benefits My IC Mobile for iPhone __________________________________________ 25 9.3 My IC mobile for iPhone - Description ________________________________________________ 27Alcatel-Lucent OmniTouch 8600 My Instant Communicator Web for Office __________________ 29 9.4 About My IC Web for Office ________________________________________________________ 29 9.5 Drivers and benefits of My IC Web for Office __________________________________________ 29October 2011 2/36 OCS Solution note
  3. 3. 9.6 My IC Web for Office -Description ___________________________________________________ 3110 Alcatel-Lucent OmniPCX Office RCE Fax server ____________________________________ 33 10.1 Business Highlight of Office RCE Fax server ____________________________________________ 33 10.2 The benefits of Alcatel-Lucent Office RCE Fax server ____________________________________ 33 10.3 Alcatel-Lucent Office RCE Fax server description _______________________________________ 3411 OmniVista 4760 Network Management System ___________________________________ 3512 Training ___________________________________________________________________ 3513 Services ___________________________________________________________________ 35 13.1 Support Services: _________________________________________________________________ 35 13.2 Integration Services: ______________________________________________________________ 3514 Resources _________________________________________________________________ 36October 2011 3/36 OCS Solution note
  4. 4. 1 IntroductionThis solution note introduces the November 2011 Alcatel-Lucent offer for small and mediumenterprises.The following products/solutions are released: Alcatel-Lucent Office Communication Solutions offer Alcatel-Lucent OmniPCX™ Office Rich Communication Edition (RCE) R8.1 Alcatel-Lucent OmniPCX™ Office RCE Fax Server Alcatel-Lucent OmniTouch™ 8082 My IC Phone Alcatel-Lucent Extended Communication Server Alcatel-Lucent My Teamwork Conferencing and Collaboration Office edition Alcatel-Lucent OmniVista 4760 Network Management System Alcatel-Lucent Omniswitch 6250 and 6400 Alcatel-Lucent OmniAccess WLAN switch 4306 Alcatel-Lucent OmniAccess WLAN access points AP92, AP93 and AP105 Alcatel-Lucent OmniAccess WLAN remote access points RAP2 Alcatel-Lucent Visual Collaboration Suite for SMBImportant: please refer to associated e-flash for detailed information and availability.2 Alcatel-Lucent Office Communication Solutions offerAlcatel-Lucent Office Communication Solutions is an offer that provides through a single pointof sale, a converged and multi-media communications solution that helps turn small and mediumenterprises’ communications into meaningful conversations and business services.The Alcatel-Lucent Office Communication Solutions offer delivers native IP and TDM communicationsand multi-device (desk phones, smart phones, laptops…) conversation services to help users engagebetter with customers, partners and peers and therefore improve their productivity at work.Alcatel-Lucent Office Communication Solutions provide a global answer for customers who want tointerconnect people, their knowledge and their communications network without needing to managethe complexity of these solutions. By focusing only on their growing business, these customers profitfrom the converged and powerful services provided by the Alcatel-Lucent OmniPCX Office RichCommunication Edition (RCE).The Alcatel-Lucent OmniPCX Office RCE is supplemented with a set of applications solutions includingthe multimedia Alcatel-Lucent Extended Communication Server (ECS), the Alcatel-LucentOmniPCX Office RCE Fax Server, the Alcatel-Lucent My Teamwork Conferencing andCollaboration Office edition and the Alcatel-Lucent Omnivista 4760 Network Management server.For customers who want to increase their productivity by using Visual communication, the Alcatel-Lucent Office Communication Solution has also integrated LifeSize Video products inside its Alcatel-Lucent Visual Communication Suite for SMB.October 2011 4/36 OCS Solution note
  5. 5. 3 What is Alcatel-Lucent OmniPCX™ Office RCE ?3.1 OmniPCX Office RCE: The Rich Communication EditionSmart phones are everywhere. The workforce is distributed across locations all around the world.Business cycles continuously accelerate. For enterprises, these converging trends demandcommunications solutions that help employees collaborate across devices, applications, processes andlocations with their partners, customers and colleagues on a secured and easy experience.The Alcatel-Lucent OmniPCX Office RCE delivers Rich communications from a single all-in-one IPcommunication server using standard protocols and offering a number of powerful business orientedfeatures. The OmniPCX Office RCE comes with a future proof system which serves the exact needs ofthe customer and can grow with its company. The OmniPCX Office RCE will also follow perfectly thecustomer’s needs whether they look for more advanced mobility for their employees, for an optimizedefficiency leveraging collaboration or for new welcome solutions which increase customer satisfaction.3.2 OmniPCX Office RCE suites and Applications for all needsThe OmniPCX Office RCE IP Communication server is delivered with Office Communication Suiteswhich include software and licences. The Office Communication Suites are predefined depending onthe company needs. A set of 4 Advanced suites covers enterprises which require analogue oradvanced TDM devices, and a single IP suite is available for enterprises which choose to leverage thebenefits of a converged IP network. In any case, IP devices or IP connectivity can be used andmoving from a TDM Advanced solution towards a pure IP solution is always possible. Advanced IP VS S M L Users Total 16 32 60 100 17 UA 8 16 30 50 - Z 8 16 30 50 5 IP - - - - 12 Mixed T0 2x1 2x1 - - - boards or AT 2x2 2x2 - - -The communication suites can be complemented with User licenses to meet the company employees’requirements.All OmniPCX Office Communication suites support a large set of business communication featuresavailable for all users including a voice mail and an automated attendant. The company welcomeincludes customizable company greetings and music on hold, personal assistant and automatic routeOctober 2011 5/36 OCS Solution note
  6. 6. selection. A name directory enables dial by name and caller identification. All systems are ready forcall accounting. Each user can benefit from the basic version of PIMphony, a powerful desktopTelephony application.The OmniPCX Office Communication suites are complemented with Application packs and softwarelicenses. They increase the basic capability of OmniPCX Office by adding advanced applicationmodules for each customer need:Voice greeting and Voice mail The number of greeting messages can be up to 20 messages and music on hold capability can be increased up to a total of 10 minutes. Voice mail will be tuned to the company needs by adapting the number of ports from 2 to a maximum of 8 ports, and storage capacity up to 30 hours with the default hardware and up to 200 hours with an external hard disk.Welcome and route external callers An automated attendant can greet and guide the callers. Multiple trees can be programmed to reflect multiple organisations or languages. For a more professional welcome with agents and supervisors, the Alcatel-Lucent OmniTouch Call Center Office can manage up to 32 agents and provides tools for supervisor and statistics. OmniPCX Office RCE VOIP & SIP at the Core OffIce Open Pack My Teamwork Office RCE Fax Server SIP Open Pack API Open Pack Ext. Com. ServerOctober 2011 6/36 OCS Solution note
  7. 7. 3.3 The OmniPCX Office RCE Open packsWhen customers’ needs go beyond the OminPCX Office RCE software suite services, RCE Open packsenhance the OmniPCX Office RCE services.OmniPCX Office RCE Office Open pack The RCE Office Open pack provides the ability to connect the OmniPCX Office RCE directory search engine to an external LDAP server addressable in the customer’s IT network. This enriched search is available for all the My IC family of end points. In addition, the web based application My IC Web for Office enables end user to manage their call logs and set their communication routing preferences from any compliant web browser on any device.OmniPCX Office RCE SIP Open pack When the customer wants to use fully featured SIP devices, they need the SIP Open pack to support full telephony, including voice mail and routing. If these SIP devices are only basic SIP phones just used for establishing a simple call, the SIP pack is not needed. In both cases, each SIP device will need its own IP user software licence.OmniPCX Office RCE Application Interface Open pack When a more vertical application is needed, Alcatel-Lucent Application Partners can provide very specific applications. To enable them to develop these applications and integrate with OmniPCX Office RCE, the Application Interface Open pack delivers programming interfaces as TAPI and CSTA.3.4 The OmniPCX Office RCE Application serversWhen a company requests additional resources to the all-in–one IP communication server,Application servers may provide additional services.Application servers are:Alcatel-Lucent Extended Communication Server (ECS) The Alcatel-Lucent Extended Communication Server provides a unique software suite for businesses that need a high level of collaboration and mobility services. It enables employees, wherever they are, to access e-mail, to manage calendars, to share contacts, to consult files and to benefit from business communication services. ECS is packaged in a Hardware appliance.Alcatel-Lucent OmniPCX Office RCE Fax Server The RCE Fax Server is addressing the ―fax problem‖ in IP networks with the most advanced T.38 Fax over IP integration. It further leverages IP telephony investments. Combined with the company emailing capabilities, the RCE Fax Server supports mobility and faxing anywhere, anytime. RCE Fax Server is packaged in a PC.Alcatel-Lucent OmniTouch My Teamwork Office Edition The Alcatel-Lucent OmniTouch™ My Teamwork™ Conferencing and Collaboration Office Edition are packaged for the small business with ad hoc and scheduled audio conferencing, application and desktop sharing. The solution is running on commonly available computer hardware to be ordered separately.October 2011 7/36 OCS Solution note
  8. 8. 3.5 The OmniPCX Office RCE user experience: endpointsThe Alcatel-Lucent OmniPCX Office RCE supports a large set of end points delivering a rich userexperience:Desktop communications OmniTouch 8082 My IC Phone: Smart deskphone delivering high-quality wideband audio capacity and capacitive haptic touch screen with rich conversation services and open web applications PIMphony Pro and Team PC-based client delivering advanced telephony services and visual mail box for end user productivity. IP PIMphony PC-based multimedia softphone including voice over IP using the PC audio devices. My IC Web for Office Web-based client delivering telephony context configuration, visual mail box and routing preferences. LifeSize® Passport, LG Executive Easy-to-use conferencing system for executives and remote workers IP Touch™ 8 and 9 Series Phones: Full-featured IP and Digital business phonesExtended communications and Fax Virtual desktop & MCC (ECS Client): Web based client delivering collaboration services hosted in ECS (web mail, calendar, contacts, converged telephony, FAX) OmniPCX Office RCE Fax client Web-based client delivering Fax services.Conference rooms and telepresence 4135 IP Conference Phone: SIP based high-quality audio conferencing phone Lifesize Conference, Team, Express series delivering the ultimate in HD quality, flexibility, and lowest total cost of ownership.October 2011 8/36 OCS Solution note
  9. 9. MyTeamwork Office Edition client delivering audio conferencing with data sharing and participant presence.On-site mobility OmniTouch 8118/8128 WLAN handsets OmniTouch 300/400/500 DECT handsets Feature-rich on-site roaming handsetsOff-site mobility My Instant Communicator Mobile for IPhone Multimodal Communication Companion (ECS client) OmniPCX Office services on any devicesGreeting services PIMphony Attendant OmniTouch Call center Desktop AssistantOctober 2011 9/36 OCS Solution note
  10. 10. 4 Alcatel-Lucent Visual Collaboration Suite for SMB4.1 What is Visual Collaboration Suite for SMB?As a leader of voice services in the enterprise market, Alcatel-Lucent provides dial tone to severalmillions of users every day. The Alcatel-Lucent Visual Collaboration Suite for SMB responds tocustomer demands for high-quality room or desktop video-conferencing systems.The goal is simple: make video the new dial tone, available within and beyond the enterprise walls,and as easy as picking up the phone to place a call.Currently, collaboration in SMB is limited to sharing data or a file while video communication is onlyabout reusing social network facilities created for consumers. With the enterprise networktransformation underway, enterprises can take full advantage of their investment deployingapplication integrating video.This first release of Visual Collaboration Suite for SMB introduces video endpoints for small andmedium meeting rooms and for personal desktops. Associated with the Alcatel-Lucent OmniSwitch6250/6400 for connectivity, customers will obtain a rapid ROI by reducing travel costs and increasingthe efficiency of their workgroup.4.2 Visual Collaboration Suite for SMB – Drivers and BenefitsVisual collaboration results directly from the network-transformation and rapidly increases its ROI.Enterprises are all in the process of network transformation driven by their business data and VOIP.Visual Collaboration is the next step as it breaks the physical borders of the enterprise, giving ananswer to the competitive world which forces them to exchange with partners or customers acrossmany distributed locations.highlights DescriptionBusiness travel Costs Video Conferencing can avoid business travel costs, including direct costs like transport and hotel but also indirect costs like employees unavailability whilst travelling.OPEX optimization For company who wants to optimize OPEX, converging communications and data collaboration avoids redundant External services fees and leverages IP transformation investment.Employees demography Company organizations are evolving and include more and moreevolution shared competence all around the world. Video Conferencing rebuilds a team community even when it’s members are geographically dispersed.Green IT initiative Business travel has an important equivalent carbon impact. Video Conferencing helps save it.October 2011 10/36 OCS Solution note
  11. 11. When adopted by users, Visual Collaboration quickly shows new benefits which reinforce the initialdemand. Leveraging the IP network and the real High Definition of the images increases thespontaneous communications.Improve relationship qualityUsing High Definition video helps build stronger trust betweencorrespondents. Video conferencing becomes very similar to face to facemeetings when High Definition enables people to exchange behaviourinformation other than voice and written information.Viable alternative to physical meetingA communication solution cannot be efficient without user’s adoption. Nofinancial or technical arguments can replace this adoption. As a directresult of the quality of relationship achieved using video conferencing,even reluctant users progressively adopt it as a viable alternative to aphysical meeting.Reinforce company culture among dispersed workforcesCompany demography evolution shows more and more employeesdispersed across the world. They share only data and documents, buttheir direct interaction can be reduced to voice calls. A study has shownthat employees could feel more acquainted with their customers than withtheir colleagues. Video conferencing can help to build the companyculture.Ensure business continuity during crisisA crisis can directly disrupt travels plans and can slow down business.Health alerts, natural phenomena and disruptive actions can preventtravel to a country or region for a considerable period of time. VideoConferencing enables the continuation of the information link and cansave business continuity.October 2011 11/36 OCS Solution note
  12. 12. 4.3 Visual Collaboration Suite for SMB portfolio.The Visual Collaboration Suite for SMB includes video conference products from LifeSize. Desktop Video communications LifeSize® Passport - Ideal for individual offices, teleworkers and collaboration Rooms - Focus Video camera - True HD video 720p30 - So small, fits in the palm of your hand LG Executive by LifeSize - Built-in dual-purpose display and camera - Ideal for individual offices, teleworkers and collaboration rooms - True HD video 720p30 Meeting Room Video Conferencing Lifesize Express 200 - Video codec - True HD 720p30 - Video camera 200 - Remote controller - Audio Input device : Phone or Micpod Lifesize Express 220 - Video codec - Full High Definition Videoconferencing System - Dual high definition display - Video camera 10x or Video camera 200 - Remote controller - Audio Input device : Phone or Micpod Lifesize Team 200 - Video codec - True HD 720p30 - Dual high definition display and camera support - Embedded 4-way, Full HD multipoint control unit - Dual microphones - Video camera 200 - Remote controller - Audio Input device : Phone or Dual Micpod Lifesize Team 220 - Video codec - Full High Definition Videoconferencing System - Dual high definition display and camera support - Embedded 4-way, Full HD multipoint control unit - Dual microphones - Video camera 10x or Video camera 200 - Remote controller - Audio Input device : Phone or Dual MicpodOctober 2011 12/36 OCS Solution note
  13. 13. 5 Alcatel-Lucent Data Networking Solutions for SMB5.1 What is the Alcatel-Lucent Data Networking Solution for SMB?Alcatel-Lucent Data Networking Solutions for SMB provide SMBs with state-of-the-art and easilydeployable Ethernet switching equipment and WLAN infrastructure products.Alcatel-Lucent provides SMBs with high-performing and affordable Ethernet switching equipment todeploy Power-over-Ethernet (PoE) and true plug-and-play connectivity for IP phones, WLAN accesspoints and other campus/office/branch/home networking devices.The Alcatel-Lucent OmniSwitch™ 6250 Stackable Fast Ethernet Switch and Alcatel-LucentOmniSwitch 6400 Stackable Gigabit LAN Switch are part of the Alcatel-Lucent OmniSwitch productsfamily delivering highly available and secure IP infrastructure equipment.The Alcatel-Lucent OmniAccess WLAN infrastructure complements the Office CommunicationSolutions with Wi-Fi mobility for voice, data and combined terminals.The WLAN switch controlled topology includes: Wireless switches, the controlling heart of the infrastructure Wireless access points (APs), enabling wireless devicesThe wireless Access Points have a built-in radio and integrated or external antenna to communicatewith wireless terminals, and in addition, an Ethernet interface to forward traffic from the wired to thewireless terminals and vice versa.The OmniAccess WLAN infrastructure enables businesses to take advantage of the cost savings andsimplified management of a converged infrastructure by supporting wireless for both data and voice.The Alcatel-Lucent OmniTouch 8118 and 8128 WLAN Handsets offer the best optimization forvoice mobility needs.The Alcatel-Lucent OmniAccess Remote Access Points (RAP2WG: single radio 802.11b/g areenterprise-class indoor remote APs, capable of supporting multiple functions including wired andwireless access, air monitoring/wireless intrusion detection and prevention across the 2.4 GHzspectrum. These remote access points deliver secure user-centric network services and applicationsto remote branch offices, home office workers and telecommuters.These OmniAccess RAPs are the ideal complement of the Alcatel-Lucent IP Touch™ phones forbuilding an easy-to-set-up, easy-to-manage and secure remote worker or branch office environment.All Alcatel-Lucent communication applications extend to the home and increase remote workerproductivity.October 2011 13/36 OCS Solution note
  14. 14. 5.2 Alcatel-Lucent Data Networking – drivers and benefits.From terminal to communication server and applications, including infrastructure, Alcatel-Lucent ispositioned as a one-stop-shop for the complete solution. Through the bundling of the different itemsin a global solution, customers (end customers, Business Partners) are expecting cost/TCO efficiencyand/or better integration of services.To help deliver on this positioning, Alcatel-Lucent provides feature-rich data networking infrastructuresolutions at competitive cost in the SMB market that are easy to deploy and manage.Highlights DescriptionOne stop shopping, Alcatel-Lucent is positioned as a supplier of a complete solution,commercial advantage helping SMB Voice channels to move to IP Telephony with a comprehensive solutionIP infrastructure investment Fast and Gigabit Ethernet switches provide advanced servicesprotection from small to large IP infrastructure deployments. They support advanced QoS and security for triple-play applications (outstanding data, voice and video quality)Flexible and evolvable Access Points and a Virtual controller solution create a feature-rich enterprise-grade WLAN infrastructure that delivers the affordability and simplicity of an entry-level Wi-Fi network that can easily evolve.Rich set of featuresAlcatel-Lucent OmniSwitch and OmniAccess products for SMBs offer a richset of features and provide high availability, security and manageability ofthe LAN and WLAN infrastructure thus improving SMBs productivity andend-user experiencePoE models of the switches offer higher maximum per-port power, whichenables for interconnection of PoE devices requiring higher inline power(up to available PoE system power)Virtual WLAN switch/controller-based solution for entry-level WiFi networkis very easy to deploy and manage (with features such as access pointsauto-discovery, 802.1X authentication, role and device-based policyenforcement, rogue detection and adaptive radio management (ARM),etc).Easy to deploy with plug-and-playAlcatel-Lucent OmniSwitch and OmniAccess products are easy to deploywith plug-and-play connectivity on the switches for IP Phones, WLANaccess points and other campus/office/branch/home networking devices;auto-provisioning/discovery/configuration features for WLAN solutionsthus reducing deployment costs.October 2011 14/36 OCS Solution note
  15. 15. 5.3 Alcatel-Lucent Data Networking portfolio.OmniSwitch 6250 Fast Ethernet switches Alcatel-Lucent OmniSwitch 6250-24 24 x 10/100 RJ-45 ports Two SFP/RJ-45 gigabit combo ports Two 2.5-Gb stacking ports Alcatel-Lucent OmniSwitch 6250-P24 24 x 10/100 RJ-45 ports RJ-45 POE Two SFP/RJ-45 gigabit combo ports Two 2.5-Gb stacking ports Alcatel-Lucent OmniSwitch 6250-48 (bundle) Two 6250-24 bundles Units stacked together in 1RU configuration Alcatel-Lucent OmniSwitch 6250-P48(bundle) Two 6250-P24 bundles Units stacked together in 1RU configurationOmniSwitch 6400 Gigabit Ethernet switches Alcatel-Lucent OmniSwitch 6400-24 20 x 10/100/1000 BaseT RJ-45 ports 4 SFP/RJ-45 gigabit combo ports Two 10-Gb stacking ports Alcatel-Lucent OmniSwitch 6400-P24 20 x 10/100/1000 BaseT RJ-45 ports POE 4 SFP/RJ-45 gigabit combo ports Two 10-Gb stacking ports Alcatel-Lucent OmniSwitch 6400-48 44 x 10/100/1000 BaseT RJ-45 ports 4 SFP/RJ-45 gigabit combo ports Two 10-Gb stacking ports Alcatel-Lucent OmniSwitch 6400-P48 44 x 10/100/1000 BaseT RJ-45 ports POE 4 SFP/RJ-45 gigabit combo ports Two 10-Gb stacking portsOctober 2011 15/36 OCS Solution note
  16. 16. OmniAccess WLAN Controller infrastructure Alcatel-Lucent OmniAccess 4306 WLAN Switch: Up to 8AP & 32 RAPs Alcatel-Lucent OmniAccess 4306G WLAN Switch: Up to 16 APs; 64 RAPs lowest total cost of ownership. Alcatel-Lucent OmniAccess AP92 and AP93 Indoor Access Point 2x2 MIMO, 802.11n 300 Mb/s. Alcatel-Lucent OmniAccess AP105 Indoor Access Point Dual radio 802.11a/b/g/n 300 Mb/s per radio.Off-site mobility, Remote Worker Alcatel-Lucent OmniAccess RAP2WG Single radio 802.11B/GOn-site mobility OmniTouch 8118/8128 WLAN handsetsOctober 2011 16/36 OCS Solution note
  17. 17. 6 Alcatel-Lucent Office Communication Solutions benefits6.1 Business highlights: Defining native conversation servicesThe Office Communication Suite delivers multi-device conversation services to help users engagebetter with customers, partners and peers — and thereby improve their productivity at work. OfficeCommunication suite offers a seamless user experience, based on natural conversation experienceacross devices and locations over time.Business highlights DescriptionNative multi-device User-centric full-featured access to enterprise communicationsconversation experience services across devices while on-site or off-siteConversation services on Next-generation enterprise communications experience on touch-screen-based devices screen desk phone, PC and smartphonesEmbedded voice-centric Increase customer satisfaction by improving call resolution whilecustomer services optimizing support resources and help connect the right people at the right time.Business communications Increase the employee communication efficiency with feature-richservices including attendant IP communication server.and unified messagingservicesOctober 2011 17/36 OCS Solution note
  18. 18. 6.2 IT highlights: converged IP platformWith Alcatel-Lucent Office Communication Suite, our customer can benefit from IP telephony and IPconverged communications solutions across devices — easily and cost effectively, without the need toinvest in an IT team.The Alcatel-Lucent OmniPCX Office RCE communication suite is based on an all-in-one IPcommunication server including support of SIP endpoints and SIP trunking and a large set of businesstelephony services.When combined with the Alcatel-Lucent data networking offer, OmniPCX Office RCE ensures the bestquality of IP communications with voice tested WLAN infrastructure and Quality Of Service (QOS)treated on all networking elements.The new user experience based on Web technology breaks the borders and unchains users from theirdesk. By delivering this experience from the native platform, OmniPCX Office RCE empowers userswith mobility inside and outside of the company.IP communication DescriptionhighlightsNative Smartphone mobility One number and access to enterprise services while off-siteUnified Messaging and fax Put all voice and fax messages in one inbox.serviceAll-in-one solution up to 200 Single appliance solution including telephony, SIP andusers conversation servicesIP communications OmniPCX Office RCE enables a choice of IP, IP/TDM or TDMinfrastructure flexibility endpoints, minimizing additional investment and enabling a smooth migration.Powerful least cost routing for Embedded routing rules to reduce the on-net and off-netdigital and SIP trunks communication costs.Wideband audio G722 and G722.2 standard wideband support.October 2011 18/36 OCS Solution note
  19. 19. 6.3 Openness highlightsCommunities increasingly include virtual groups in which people share common ideas and valuesthrough technology and networks, with no concern or need for physical proximity. Therefore theintegration of communications with social networking and business process is key. It removes theneed for dedicated user interfaces, removes silo application effects, and transforms tasks andorganizations into collaborative working groups.This type of user environment integration and adaptation relies on providing a reliable and robust setof APIs and connectors. Alcatel-lucent has already established a solid base of open APIs (mainly webservices and open SIP interfaces) and has created a significant Application Partner Programecosystem (10,000 developers to date), that have developed a wealth of added value communicationapplications. Joining this initiative is the open MyIC Phone supporting application-pod typecapabilities, and the SDK package which is accessed through the AAPP Factory developer site:Openness highlights DescriptionAgile desktop integration Business apps and cool apps on My IC Phone using HTML5/Javascript/Ajax, Open API SDK and developer portal: http://developer-enterprise.alcatel-lucent.comCertified SIP Trunking Private and public SIP trunk interface certified with Service Providers.Application Programming Telephony Application programming Interface (Microsoft TAPI) andInterfaces CSTA, XML and Web servicesSIP endpoint support Connect a SIP end Point or a SIP applicationApplication Partner As a customer : Discover our partnerships with key players in thePortal application market As a Partner : Use our technology and business services to develop, deploy, certify and sell applications 2011 19/36 OCS Solution note
  20. 20. 6.4 The benefits of Office Communication collaborative conversationsAlcatel-Lucent OmniPCX Office RCE turns every day enterprise communications into meaningful andcollaborative conversations. This converged communications suite lets people converse andcollaborate seamlessly across devices, media and locations. Limitations fade away. People are free toengage with colleagues, customers, partners and suppliers in the best way to accelerate business.And IT departments can finally deliver more advanced communications services without fear ofincreasing complexity or costsAccelerate decision-makingAdd Alcatel-Lucent OmniTouch 8082 My IC phone to give your teams amultimedia, touch screen smartphone for the desktop. They enjoyinstant access to telephony and unified communications applications andinformation.Increase productivityEnable uninterrupted conversations and the ability to adaptcommunications based on context and conversations. Alcatel-LucentOminiPCX Office RCE provides full access to enterprise communicationsservices on-site and off-site, on any device.Reach your business community easily and reduce costsProvide business communications services, including directory dial-by-name, attendant and messaging services. Communications efficiencyimproves while costs drop — whether employees are at their desk, on-siteor off-site.Increase customer satisfactionIntegrate voice-centric and multimedia customer services. You’ll be betterpositioned to improve call resolution rates and make better use ofcustomer service resources. Satisfied customers generate repeat businessand strengthen customer relationships.Empower virtual teamsVisual Communication Suite for SMB - selected HD video products to usein meeting rooms delivering to participants, rich multi-party conversationsusing HD video, and data sharing.October 2011 20/36 OCS Solution note
  21. 21. 7 Alcatel-Lucent OmniPCX Office RCE R8.1 – What’ new?As a key component of Alcatel-Lucent Office Communication Suite, the Alcatel-Lucent OmniPCXOffice RCE R8.1 is an all-in-one communications platform that delivers world-class businesstelephony features for small and medium companies. Alcatel-Lucent OmniTouch 8082 My IC Phone support. My IC Phone combines the ergonomics of a smartphone with the reliability of an enterprise-grade desk phone. SIP support for endpoints 2 levels of SIP endpoint are supported, Basic and Open Basic SIP enables only establishing a simple SIP call. An IP user license is needed. Open SIP is enabled with the optional SIP Open Pack and enables a fully featured use of SIP, including voice mail and all routing facilities. An IP user license is also needed. Advanced SIP conferencing is possible with up to 3x4 participants. SIP Open Pack is required for this support. SIP enhancements for public trunking LDAP connector to external LDAP Server This feature enriches the search by name beyond the internal directory with access to a LDAP server. This Universal Directory Access (UDA) will be enabled for the My IC range of products and OmniTouch Call Center Agent Assistant 500 DECT handset for Isolated Worker Protection. Location and Notification services for 400 & 500 DECT handsets These ―Isolated Worker Protection‖ features require a Partner solution provided by NewVoice. OmniPCX Office RCE R8.1 interoperates using SIP Trunking. Already introduced with R8.0.1, the 500 DECT is now identified as an Alcatel-Lucent phone set and automatically configured. 4135 IP Conference Phone: SIP based high-quality audio conferencing phone My IC Mobile for AppleTM iPhone. This new version of My IC Mobile is completely delivered by the OmniPCX Office RCE without any other server requirement. Designed for AppleTM iPhone, it will definitively unchain the user from their desk. My IC Web for Office. This web-based version of My IC can be used from almost any device supporting a web browser. This is an ideal complement to a business phone and enables the user to set up remotely their routing preferences and consult their voice mail and call logs. Click-To-Call using OmniTouch Call Center Agent Assistant from Agent call logs, customers contact, OmniPCX Office RCE dial-by-name (UDA) and free dialling copy/paste. Voice Mail 30 hours capacity is now available with the default hardware.October 2011 21/36 OCS Solution note
  22. 22. 8 Alcatel-Lucent OmniTouch 8082 My IC Phone8.1 About My Instant Communicator.The Alcatel-Lucent OmniTouch 8082 My IC Phone delivers asmartphone experience in a desk phone. This touch-screen smartdeskphone becomes the command center for all businessconversations. Multi-party conversations and rich applications are atevery user’s fingertips. Communications become more engaging,efficient and effective.The 8082 My IC Phone is the leading product of the My InstantCommunicator (My IC) range of products which enrich the conversation with a common userexperience and with an access to advanced services delivered by the OmniPCX Office RCE.8.2 The benefits of Alcatel-Lucent OmniTouch 8082 My IC PhoneThe Alcatel-Lucent OmniTouch 8082 My IC Phone is providing the benefits of advanced conversationsto all businesses.Conversations can have contextWhen combined with the Alcatel-Lucent OmniPCX Office RCE platform,users have access to a comprehensive new set of communicationsservices, including address books, conferencing, and visual voice mails.Conversations are easyThe smartphone experience is available on the desktop. A touch screenenables browsing of pages and widgets. Any user can easily customizetheir homepage and their applications to suit their preferences or theirrole.Conversations can include appsThe desk phone becomes an application pod, providing open access to awide range of applications. Guests can enjoy new ways of interacting withtheir business and can deliver new values to differentiate their services.October 2011 22/36 OCS Solution note
  23. 23. 8.3 Alcatel-Lucent OmniTouch 8082 My IC Phone - DescriptionThe Alcatel-Lucent OmniTouch 8082 My IC Phone is a desk phone with a seven inch graphical touch-screen. Its high-quality wideband audio capacity and its always-on availability offer an unprecedentedlevel of comfort at the desk. Using its capacitive haptic touch screen with rich contextual menusbrings to the desk the intuitive interface of a smartphone offering access to rich collaborativeconversation features that deliver significantly more than the traditional deskphone communicationsfunctions.The 8082 My IC Phone is a full-featured SIP device, supplied with a wire-free Bluetooth handset andan integrated adjustable stand. Contextual Sensitive Touch Screen Microphone Loudspeaker Quick access pad Bluetooth handset Alcatel-Lucent OmniTouch 8082 My IC Phone user interfaceQuick access padThe quick access pad is a set of touch sensitive buttons with LED symbols for direct access to phonefeatures. The LEDs are lit for each active feature displayed, regardless of the status (idle, busy) ofthe phone. Touching a LED activates/deactivates the corresponding feature.October 2011 23/36 OCS Solution note
  24. 24. Connectors : Ethernet connector to connect to the LAN 10/100/1000 Ethernet PC connector to connect through 10/100/1000 Ethernet External physical keyboard connector Add-on module connector RJ-11 connector for an optional corded handset Dedicated 3.5 mm jack headset port for an optional headset Two Universal Serial Bus (USB) ports (1.1/2.0), for recording and software downloadAudio characteristicsThe Alcatel-Lucent OmniTouch™ 8082 My IC Phone audio quality is outstanding with: High quality loudspeaker Wideband audio capacity Full-duplex speakerphone Acoustic echo cancellation Handsfree feature with high fidelity audio quality Bluetooth handset (or headset) for privacy and wires-free mobilityAudio features are controlled by quick access touch sensitive buttons with LED symbols for directaccess to volume and mute controls, and audio modes (handset, handsfree, group listening). Features Benefits  Seven-inch screen graphical display  Offers robustness: always-on, secure  Capacitive touch-screen technology endpoint  Colour display, Backlight, Nonreflective  Reinforces your brand image through  Smart menus with ergonomic design award-winning design  SIP telephony services  Delivers streamlined interactions with  Bluetooth handset contextual information  Communications platforms offer  Provides quick access to relevant  Web-services-based rich functions through intuitive and easy-to- communications use menus  Customization interface for users  Open to external applications  Offers enriched communications for better employee productivity  Delivers eco-friendly deployment (Class 3 maximum) Specifications: 190 mm x 64 mm x 252 mm, 1300 gOctober 2011 24/36 OCS Solution note
  25. 25. 9 Alcatel-Lucent OmniTouch 8600 My Instant Communicator Mobile for iPhone9.1 About My IC Mobile for iPhoneAlcatel-Lucent OmniTouch 8600 My Instant Communicator Mobile for iPhone (My ICMobile for iPhone) is an AppleTM iPhone application using the latest technologies andproviding a full set of IP-based unified communication services. The My IC Mobilefor iPhone is the extension of your company on your mobile taking advantage of thepowerful capability of the new Alcatel-Lucent OmniPCX Office RCE.The OmniPCX Office RCE embeds a full set of new mobility capabilities reachablefrom your mobile thanks to the My IC Mobile for iPhone application, without anyadditional server. These services allow the user to tailor, control and manage calls,define routing options, and get access to voice mails as well as communication logs.It improves the company productivity by increasing users’ interactions with internalusers and external contacts. Part of My IC family, My IC Mobile for iPhone providesthe user with most useful communication services while they are on mobilitysituation keeping in touch with their company ecosystem and ensuring the businesscontinuity, anytime, anywhere.9.2 Drivers and benefits My IC Mobile for iPhoneSmart-phones and especially AppleTM iPhone are widely adopted by users. Furthermore, these userstend to consider their smart-phone as the main interface for all their tasks, private or not. Thisadoption and the ―de facto‖ associated skills they have developed around these devices can beleveraged in the business world to increase employees’ productivity and to enlarge the company areausing distant functionalities.On the other hand, adopting this smart phone penetration in the business sphere enables theinclusion of the security context which had been ignored when using consumer designed applications.Highlights DescriptionAppleTM iPhone adoption AppleTM iPhone adoption by users has penetrated the enterprise. Users bring their own iPhone in the professional context and make it a de facto device in enterprises.Mobility Employees are less and less desk bound. New working methodologies see them moving inside and outside of the company premises, creating the need for tools which facilitate this mobility.Conversation services on Internet and web browsing teach consumers new experiences onscreen-based devices touch-screen desk phone, PC and smartphones. This user experience is now requested for day to day user interactions in the enterprise.Distant programming and Programming a Digital Video Recorder or consulting home voice mailconsulting become natural become natural from a distant location using a smart phone or a web browser. This behaviour evolution enables delivering the same facilities to business employees for their communication.October 2011 25/36 OCS Solution note
  26. 26. By leveraging the richness of smartphone and the AppleTM iPhone adoption, My IC Mobile for iPhonebrings new opportunities to employees and their company. The mobile device enables businesscontinuity wherever the user is , and makes the borders between the company and the privatespheres flexible.My IC Mobile for iPhone is an application designed to help employees to easily and quickly interactwith their business communication context, with an enterprise grade of security and costmanagement.Business continuityWhilst travelling or at home, the employee can choose to be reachablefrom their one number business phone or they can setup the associatedrouting rules to give a better welcome to their correspondent when theyare unavailable.Saving communication costsMobile communications, when not managed properly, can be veryexpensive. My IC Mobile for iPhone can be used with all communicationsbeing established by the OmniPCX Office RCE, this enables completecontrol of communications costs of the company.Increase productivityWith My IC Mobile for iPhone, the OmniPCX Office RCE One numberincludes the user’s iPhone in the possible user’s preferred device. Theemployee can be reached anywhere they want without the need to gothrough a voice mail and a call back session.Secure sensitive data exchangeWhen including My IC Mobile for iPhone in an IT security plan, running theapplication is no longer just an IP connectivity question. Credentialsmanagement and encryption ensure protection of company sensitive dataas a contact’s information or a call destination.October 2011 26/36 OCS Solution note
  27. 27. 9.3 My IC mobile for iPhone - DescriptionMy IC mobile for iPhone is an application specifically developed for users who have anAppleTM iPhone and would like to use it as their preferred or unique business phone.My IC Mobile for iPhone is deployed through Apple Store and it takes advantage of thepowerful Apple Store service ability to download, install, and update the application.Home LayoutThe My IC Mobile home screen layout displays four main areas: The user profile settings, the user routingpreferences, the application content area and the control tab bar. User profile settings User routing options provides the user options provides the user and settings telephony preferences Body content provides the application Tab Bar contents provides the application main services Connectivity level information Application is disconnected Application is working but event Application is connected with channel is trying to connect and fully availableUser routing options The user routing panel provides the user with their call routing options. The user can chose their business calls to be forwarded on any number. These numbers can be preconfigured so that the user just has to check the one they want according to their context. None To voice mail Do not Disturb Mobility numbers (One Number) Forward numbers In addition, multiple or single ringing device can be selected in user settings.October 2011 27/36 OCS Solution note
  28. 28. Call History Panel The “Call History” panel provides the following information : Caller name Caller phone number Date / time of the missed call The user can perform the following actions : Call back the caller Delete the missed call entry Add caller to contactsVisual Voice MailThe “Voice mail” panel provides the following information: Caller name Date / time / duration of left messageThe user can perform the following actions : Call back the caller Listen to the voice mail and control the play cursor Delete the message Add caller to contactsContact SearchThe contact search engine searches contacts from the OmniPCX OfficeRCE directory or from any external LDAP server thanks to the UDA(Universal Directory Access) capability of the OmniPCX Office RCE. Thesearch engine looks also in the iPhone local directory. The final queryresult is a mix of local iPhone contacts and remote company directorycontacts:Remote contact Local iPhone contactCall ControlThe call control options for the conversation are : Call on hold Enquiry call Broker call Call transfer Release callOctober 2011 28/36 OCS Solution note
  29. 29. Alcatel-Lucent OmniTouch 8600 My Instant Communicator Web for Office9.4 About My IC Web for OfficeAlcatel-Lucent OmniTouch 8600 My Instant Communicator Web for Office(My IC Web for Office) is a full web application using the latest technologiesand providing a set of IP-based unified communication services. Theseservices allow the user to tailor the routing options and to get access to voicemails as well as communication logs.The My IC Web for Office application is an OmniPCX Office RCE applicationwhich does not require an additional server. It improves the companyproductivity by increasing users’ interactions with internal users as well aswith external contacts.Using My IC Web for Office, the user can keep in touch with their company anywhere using anydesktop web browser as soon as they have internet access and so it ensures the business continuity.My IC Web for Office is not a softphone, it must be coupled with a real business phone.9.5 Drivers and benefits of My IC Web for OfficeDesktop PCs and mobile devices are proliferating in companies. Almost all employees have access toone of these devices to manage or consult information. Leveraging these devices and the IPnetworking of the company delivers software application for any business task. Any captor can bemonitored, any machine can be controlled, communication as well must be monitored and controlledfrom such a companion. The quality of Web browsers and standards permit to deliver such anapplication easily on large set of devices.highlights DescriptionPC and Smartphone A large number of employees have access to a computer or an electronic device with IP LAN connectivity. Using these devices for controlling IP components is very common. Being able to control communication is part of this network.IP networking Building an efficient IP network is at the heart of a company. To increase its ROI, machine to machine exchanges are now commonly setup. Collaboration among devices gets the best from each device and globally increases the service delivery.Web browser standards Web browsers are now at a mature standard. A web application can be used from a large range of devices, from PCs to smartphones.October 2011 29/36 OCS Solution note
  30. 30. My IC Web for Office is an application which will enrich the communication of a large amount ofemployees with a reduced total cost of ownership (TCO). My IC Web for Office is delivered directlyfrom the communication server OmniPCX Office RCE without the need for an additional server.Furthermore, no time consuming deployment is needed as it only requires a compliant web browserand finally it addresses a larger range of devices, from PCs, AppleTM Mac, smart phones, tablets oreven handheld devices as long as their web browser is compliant.All these specifications make My IC Web Office available for all employees, not only executives ordeskbound employees.Easy deployment and reduced TCOMy IC Web for Office is a web application directly delivered from OmniPCXOffice RCE without the need for an additional server. No deployment isneeded on PCs, only a compliant web browser is required. IP network ROIis accelerated without additional investment.Increase productivityWith My IC Web for office, the OmniPCX Office RCE One number can bemanaged by the user from any compliant web browser. The employeebenefits from a powerful application for consulting their visual voice mails,communication logs and routing rules.Enrich all user communication contextReduced costs and a larger range of supporting devices will no longerrestrict enriched communication to executive or deskbound employees.Company investments can give benefits to all employees.October 2011 30/36 OCS Solution note
  31. 31. 9.6 My IC Web for Office -DescriptionMy IC Web for Office is a web-based application directly available from the Alcatel-Lucent Office RCEserver. With My IC Web for Office, the user can make a call using their web browser, and can launcha search for a call by name using theOmniPCX Office RCE directory and the LDAPconnector to a company LDAP server. User routing options provides theHome Layout user telephony preferencesMy IC Web for Office main layout displaysthree areas: Body content provides the The user routing options application contents The control tab bar The application content Control Tab Bar provides the application main services User routing options The user routing options provide the user with their call routing preferences. The user can choose to forward all their incoming business calls to any other phone number. These numbers can be preconfigured so that the user just has to check the one they wants according to their context. None To voice mail Do not Disturb Mobility numbers (One Number) Forward numbersVoice mails The “Voice mails” panel provides the following information: Caller name Date / time of left messages Messages duration. The user can perform the following actions : Call back the caller Listen to the voice mails (Pbx calls back the One number) Delete the messageOctober 2011 31/36 OCS Solution note
  32. 32. Contact Search The contact search engine enables the user to look for any company contact. The contact search engine provides contacts from the OmniPCX Office RCE directory or from any external LDAP server thanks to the Universal Directory Access (UDA) capability of the OmniPCX Office RCE. The “Contact Search” provides the following information : Contact name (local / remote) Contact phone number Contact email address (if available) The user can perform the following actions : Call the contact (Call by name) Email the contact using the default email clientDialerMy IC Web for Office comes with a dialer that enables the userto enter directly the number they want to call.The dialer uses the standard dialing rules according the countrydialing specification. As My IC Web for Office is connected to theOmniPCX Office RCE infrastructure, it enables the short dialing ofcompany internal numbers.The My IC Web for Office does not support the features inconversation (mid call control) but once the user pushes the callbutton, a popup window raises up showing the called numberwith the capability to hang-up.Users Settings The “User Settings” enables the user to configure : their password their predefined phone numbers single ringing device: the device which must ring when multiple devices are addressed on incoming call.My IC Web for Office is compliant with:  Internet Explorer V 7 and upper  Firefox V 3.5 and upper  Safari V 5 and upperOctober 2011 32/36 OCS Solution note
  33. 33. 10 Alcatel-Lucent OmniPCX Office RCE Fax server10.1 Business Highlight of Office RCE Fax serverApproved in 1998 by the International Telecommunications Union (ITU), T.38 IP faxing is emergingas a globally accepted, secure and reliable way to quickly transmit faxes over IP networks and theInternet. With T.38, faxes are sent and received in real time, as with regular PSTN fax calls. Itprovides users with the satisfaction of instant fax delivery notifications. Faxes sent through T.38 FoIPare considered legally binding (as opposed to email delivered) documents. They meet all of therequirements of the T.30 protocol which is the standard for fax calls over the PSTN.Despite the use of email, businesses still exchange a huge number of faxes linked to their legalobligations. The FAX market will continue to be a growing market, and Fax Over IP helps maintainthis growing by securing and facilitating their routing. As part of the IP transformation, a single faxserver can replace multiple standard fax machines.Most Internet fax services today offer only T.37 store-and-forward fax services which lack the secure,point-to-point approach of T.38 FoIP implemented in fax server.10.2 The benefits of Alcatel-Lucent Office RCE Fax serverFaxes can be completely integrated in the IP transformation of the enterprise. A manual interventionis no longer needed in the send/receive process of a standard fax machine. Faxes are embedded inthe workflow of the company.Increase productivityLarge fax volumes can be delivered with a high level of reliability and aninstant availability. Documents are processed and stored directly in theuser’s context such as email Inbox. Fax broadcasting is much moreefficient and support of high-image-quality faxes with up to 400x400resolution delivers better documents.Green Initiative and reduce costsOmniPCX Office RCE Fax server reduces the need for multiple faxmachines and related costs, including energy consumption. Junk faxes areeliminated and printing costs through paper use are reduced. The resultsaves water, helps in preserving forests and is ecologically friendly.Increase security of sensitive dataFaxes are directly routed to the right people. Sensitive information won’tstay in the fax machine tray until their designated recipient collects them.Routing and transactions can be audited.October 2011 33/36 OCS Solution note
  34. 34. 10.3 Alcatel-Lucent Office RCE Fax server descriptionThe Alcatel-Lucent Office RCE Fax server leverages the OmniPCX Office RCE as a gateway with thestandard analogue T30 fax machines. On the user side, the Alcatel-Lucent Office RCE fax serverproposes to send and receive faxes directly using applications from the user desktop, or using emailbased on the company email server.Outbound faxes are sent from a user’s desktop or networked Multi Function Printers (MFP) to the faxserver where outbound documents are converted into an electronic image that contains the fax printstream. Instead of being printed on paper, the data is converted into a fax transmission and routedbased on the fax server configuration (generally over the PSTN at some point) to the receiving faxdevice or software.For inbound faxes, OmniPCX Office RCE Fax software receives fax transmissions and stores them asstandard TIFF fax image files. The fax image is then automatically routed to a recipient’s account,email inbox, a network folder or a printer (regular printer or MFP). Once on a user’s desktop, thefaxed TIFF file can be annotated, archived or forwarded as desired. • From an e-mail client • From a web browser • From SendFax or any printing capable application Email connector Mail server Open RCE Fax Open RCE Fax Open RCE FaxOctober 2011 34/36 OCS Solution note
  35. 35. 11 OmniVista 4760 Network Management SystemNew version of OmniVista 4760 NMS release 5.2 supports OmniPCX Office up to release 8.x, andWindows 2008 R2 64 bits & Windows 7 OS. The Key features are: Support of Windows 2008 and Windows 7 64 bits to ease integration in customer’s IT environment Support of OmniPCX Office 8.x in addition to the previous releases (as of OXO 2.0 and OXE 5.0) New language Arabic for EMEA market12 TrainingAlcatel-Lucent Enterprise Education has designed a training curriculum for Alcatel-Lucent Solutionstargeted for new users as well as for the ones already experienced on the solution: For new users, the different curricula (Sales, Pre-Sales, Post-Sales, End customers) have been updated to integrate the Alcatel-Lucent offer evolutions. For OmniPCX Office experienced, upgrade training paths are available to keep skills up-to-date and to renew certification validity. A three hour upgrade training for post-sales and one hour upgrade training for pre-sales.Get full information on the dedicated website: or contact us:enterprise-educational-services@alcatel-lucent.com13 Services13.1 Support Services:Alcatel-Lucent Office Communications Solutions take advantage of the Software Maintenance Services(SMS), including hot line access 24/7 and new release evolutions (minor and major). Please refer tothe Enterprise Business Portal for detailed information: Integration Services:If you need assistance from Professional Services for any of the Alcatel-Lucent Enterprisecommunications and collaboration solutions, please send an email to and copy the Alcatel-Lucent Services Sales Specialist in your region. Our ServicesQuotation Center and Services Sales Specialist will get in touch with you.October 2011 35/36 OCS Solution note
  36. 36. 14 ResourcesTo support the sales effort and to help build a strong awareness on the new offers, Alcatel-Lucenthas designed a comprehensive set of tools that meet the requirements of the different phases ofselling cycles:Learn About the offer o Solution note o Sales Companion Presentations for customers o My IC Phone: smart conversations at the desk Presentations for BPs o OmniPCX Office RCE R8.1 product presentationBuild your offer Generic commercial catalogue Feature list, product limits, cross compatibility Solution Handbook Customer proposalInform your customer Datasheets o OmniTouch Office Call Center o OmniTouch My IC Phone Brochures o OmniPCX Office RCE R8.1 o OmniTouch My IC PhonePromote and sell Posters, web banners Commercial program: eMarketing campaign, ―Did you know?‖ Labs and demo tools End of documentThis document is for informational or planning purposes only. It is not intended to modify, create orsupplement any specifications or warranties relating to the Alcatel-Lucent products or services referencedherein. Information and/or technical specifications supplied within this document do not waive, directly orindirectly, any rights or licenses on patents or other protective rights of Alcatel-Lucent or others. Thespecifications mentioned in this document are subject to change without notice.October 2011 36/36 OCS Solution note