OpenTouch Communication Suite Overview

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Alcatel-Lucent's new multimedia communication platform

Alcatel-Lucent's new multimedia communication platform

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  • | Presentation Title | Month 2010 |
  • | Presentation Title | Month 2010 |
  • | Presentation Title | Month 2010 |
  • Native in OpenTouch Text chat, Group chat, Persistent chat Enterprise Directory Archiving SIP/SIMPLE support for federation Native integration with presence Simultaneously displayed on devices Embedded management Embedded security (HTTPS, SSO) Easy to install and configure
  • Native in OpenTouch Presentation delivery Desktop, application and file sharing Whiteboard and interactive whiteboard Audio conferencing with active speaker VoIP soft phone Presence enabled across devices Chat, polling, recording, history Video conferencing integration Integration with calendars, email… Escalation to web exchange from any session (IM, voice, video) New GUI
  • Native in OpenTouch Conference paradigm Rapid session shift (uninterrupted) My IC on tablet PCs Simultaneous IM display (phone, PC, cell) 8770 for service set up and Windows mobile clients. Apple and Android app store or BES for clients installation. … and leveraging 5 main OS Support (smartphone) Call log, unified directory access Presence, Visual mail box, IM… Private or business mode Call routing selection from mobile
  • Native video switching in OpenTouch HD standard supporting H264 Full integration in My Instant Communicator (Voice, IM, video) Escalate to a video from any session (IM, voice, mobile, web exchange) Integration with room systems and tele-presence MyIC phone video - HD Camera module - Video communication & streaming
  • Voice Mail, Fax Mail, Unified Messaging Storage: Local, eMail, SAN TUI and Text to speech (20+ languages) Multi Time Zone, Multi PBX Openness (VPIM, IMAP, web services) Integration with leading email vendors SMS and SMTP notification (simplified unified messaging) Visual voice mail on any terminal Encryption of VM disk partition
  • Same price as current high end phone Conferencing paradigm Smart phone interface (touch screen, haptic feedback) Deskphone reliability with HD voice and beam forming Easy customization (music, pictures screen savers, brand…) Rapid session shift Directory, calendar, presence, telephony, IM New multi-media delegation services Video communication on MyIC phone
  • HEALTHCARE w hite plan fl oor plan list of active calls multicast pulse check Hospitality hotel services finance agenda, business info SMS Building automation Facebook call from Facebook wall Chinese customization Twitter information menus weather forecast information menu smart office
  • explain what is unified with Unified Management  (OXE telephony + multi-party multi-media, multi-device experience) The operations will be greatly simplified. What required 3 to 4 management platforms and 150 parameters to provide UC services to user will be simplified. There will be 10 times less complexity to manage a user and software roll out will be simplified as well. As some communication streams move across long distance networks run by multiple carriers and over the internet, it also becomes important to monitor in real time the voice quality, especially for customer facing activities. OmniVista 8770, the new platform of OpenTouch provides an integrated real performance module monitoring voice quality.
  • Communities are the new power:10 Business models disruption:30 Experience rules:20 Mobility redefines the internet:20 IT is consumerized:10 Device explosion:30 The Green imperative:15 SaaS enters mainstream:20 The world is cross-channel:10
  • Shared UC apps for OXE users Universal Directory Access Voice and Video Conferencing and Collaboration Instant Messaging and Presence Unified Messaging Mobility: Desktop soft-phones, mobile clients Shared OXE system capabilities Centralized and/or distributed public access, including barring, accounting, cost center, automatic and least cost routing, access categories Homogeneous CAC Voice reliability and survivability Centralized telephony services: Attendant, overflow,…
  • Enhance Unified/Universal client Video on 8082 New APIs and SDKs Fully Virtualized Cloud enabled Native Caas Extend large enterprise Scalability 5K / 15K / 100K HA (priority voice/spatial) Expand 8000 range Immersive introduction
  • This is what has lead to our mission, Transform communication into meaningful conversations among customers, employees & partners Alcatel-Lucent Enterprise vision | Mar 2010 -

Transcript

  • 1. Craig Walker / Xavier Martin April 2011 OpenTouch™ Communications Suite Overview and 2011 offering Webinar
  • 2. The world of conversations Between machines Between people & machines Between people
  • 3. My world
    • My smart device
    • Video
    • Social interactions
    • On demand app stores
    The Enterprise
    • Enterprise Device
    • Voice
    • Mostly one-to-one
    • Limited applications
  • 4. … it needs to be about…. conversations! Email IT-driven video Phone calls Document sharing Collaboration Today is Mostly About
  • 5. Conversations in the Enterprise Multi-Party Conversations Multi-Device Conversations Multi-Media Conversations Social Imperative Device Proliferation Video Explosion COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.
  • 6. The OpenTouch Conversation Experience Intuitive User-centric Immersive Multi-Party Multi-Device Multi-Media COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.
  • 7. OpenTouch Overview
  • 8. Multi-Party, Multi-Media, Multi-device Communication applications Business applications Customer Service Applications User Conversation Manager (User Session Services) Customer Conversation Manager OXE Other PBXs Federation Services SIP Server  Media Server Devices & clients Conversation layer OpenTouch TM Converged architecture laptops SIP phones smartphones video end-points smartdeskphone tablets
  • 9. OpenTouch summary
  • 10. OpenTouch Capabilities
  • 11. Conversations with OpenTouch TM IM & Presence Audio & Web Conferencing Mobility Enterprise Video Messaging Smart Desk Phone
  • 12.
      • Native in OpenTouch Simultaneous on all devices
      • … and leveraging Text / Group / Persistent chat Enterprise Directory Archiving SIP/SIMPLE Native rich presence
      • Embedded management & security
    Enterprise IM & presence
  • 13. Audio & Web Conferencing
      • Native in OpenTouch Conferencing paradigm easy ad-hoc multi-party Interactive whiteboard
      • New GUI, native video escalation
      • … . and leveraging
      • Presentation delivery Desktop, application and file sharing Audio conf with active speaker Chat, polling, recording, history Integration with calendars, email…
  • 14. Mobility
      • Native in OpenTouch Rapid session shift My IC on tablet PCs Simultaneous session display 8770 for service set up
      • … and leveraging
      • 5 main OS Supported Call log, unified directory access Presence, Visual mail box, IM… Private or business mode Call routing selection from mobile
  • 15.
      • Native video switching
      • HD standard - H264
      • Full integration in My IC
      • Escalate to video from any session
      • (IM, voice, mobile, web exchange)
      • Integration with room and tele-presence systems
    New Enterprise video
  • 16.
        • SMS and SMTP notification (simplified unified messaging)
        • Encryption of VM disk partition
        • … and leveraging
        • Voice Mail, Fax Mail, Unified Messaging
        • Storage: Local, eMail, SAN
        • TUI and Text to speech
        • (20+ languages)
        • Multi Time Zone, Multi PBX
        • Openness (VPIM, IMAP, web services)
        • Integration with leading email vendors
        • Visual voice mail on any terminal
    Enterprise Messaging
  • 17. Smart phone interface (7” touch screen, haptic feedback) Deskphone reliability HD voice Easy customization Rapid session shift Directory, calendar, presence, IM multi-media executive services Video capable Priced as current high end phones MyIC Phone - the Smart Deskphone
  • 18. My IC Phone developer portal 1000+ developers
    • Early Developments:
      • Healthcare Hospitality SMS Building automation
      • Social Network Integration Facebook
      • Chinese Twitter Language customization
    DataReal
  • 19. Create 1 user = 150 parameters Before: Management silos Complex software release roll-out Traditional past time performance Unified Management Create 1 user = 15 parameters Simplified software roll-out Real time server/network performance After: Unified management Move budget from support to transformation
  • 20. OpenTouch Packages & Roadmap
  • 21. 2011 OpenTouch TM Packages SIP Cisco Avaya OXE OXE OXE OXE OpenTouch Business Edition To 1,500 users 3000 devices Full native multimedia Embedded video switching Next Generation for BiCS Single Server OpenTouch Hosted Edition To 500 users 1,000 devices Same functionalities as Business Edition Blade Technology Multi-instance management capabilities OpenTouch Multimedia Services To 1,500 users 3,000 devices Same functionalities as Business Edition Software-based solution Evolve OXE to multimedia capabilities OpenTouch Federation Services Smooth Evolution towards SIP-based Services Unified Trunks Unified numbering plan Multi-Vendor Support Q2’11 Q2’11 Q2’11 Q4’11
  • 22. Mid-Sized Enterprise customer base OXE or BiCS Customers Management applications Unified Communication apps OmniPCX Enterprise OXE Media Gateways OXE Management SIP Services Media Services Unified Management Unified User Applications OmniPCX Enterprise OXE Media Gateways SIP Services Media Services User Session Manager OpenTouch Business Edition
  • 23. Large / Complex OXE Multi-Media Services OXE Network UC Applications Management applications Unified Communication apps SIP Services Media Services OmniPCX Enterprise OXE Media Gateways OXE Management Unified Management Unified User Applications SIP Services Media Services User Session Manager OmniPCX Enterprise OXE Media Gateways OpenTouch Multi-Media Services OXE Network
  • 24. OpenTouch Transformation OXE Connected Users Shared UC User applications Unified Management Unified Management Unified User Applications OmniPCX Enterprise OXE MGWs SIP Services Media Services User Session Manager OpenTouch OpenTouch Multimedia Users
    • As OXE user Plus Additional Capabilities
      • My IC smart desktop phone
      • Multi-device flexibility
      • Rapid session shift between
      • Virtual Assistant
      • Multimedia Delegation
    • Retain OXE system capabilities
  • 25. Simplified transformation to OpenTouch
    • Reuse existing investment (Software licenses, hardware)
    • Automated transformation
      • - TDM to IP (IP for free), centralization
      • - TDM or IP to OpenTouch (license converter)
      • - Keeping end user data
    OpenTouch IP TDM IP for free Centralization License converter
  • 26. OpenTouch moving forward 2012 2011 Application Enhancements Universal Client / GUI Immersive Video introduction Mobile Device Ecosystem Social Network integration Fully Virtualized OXE BiCS
  • 27. Why OpenTouch
  • 28. OpenTouch : A new user experience Multi-party, social engagement on-demand multimedia the smartphone experience across devices Social Mobile Video Enabling conversations for a Dynamic Employee Engagement
  • 29. OpenTouch : Delivering value Deployment, devices and applications Costs, deployment and permissions Software model, open APIs and SDKs Choice Evolution Control Enabling business services across & beyond the company
  • 30.
    • User centric vs. device centric
    • SIP at the core
    • Same solution runs on premises, hosted or hybrid
    • Converged – User & Services – management
    • Integrated Video
    • OXE investment protection
    • Cost effective solution for the mid-market
    Why OpenTouch
  • 31.  
  • 32.       http://twitter.com/ALUEnterprise http://www.facebook.com/ALUEnterprise http://www.youtube.com/user/AlcatelLucentCorp