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OpenTouch 2011 Update

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Alcatel-Lucent's new multi-media communication platform

Alcatel-Lucent's new multi-media communication platform

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  • top smartphones – several grades of serviceAvailable on most smartphone:Android, Blackberry, Iphone, Nokia E series, Windows Mobile 6.x3 grades of service Remote extension: One number service, basic Fixed Mobile Convergence, any mobile device My Cellular Extension: Enterprise grade telephony service My Instant Communicator Mobile: UC services on smartphoneRuns on BICS and OmniPCX Enterprise / ICSBICS- Mid Sized enterprise: single server deploymentOmniPCX Enterprise/Omntouch 8400 ICS
  • top smartphones – several grades of serviceAvailable on most smartphone:Android, Blackberry, Iphone, Nokia E series, Windows Mobile 6.x3 grades of service Remote extension: One number service, basic Fixed Mobile Convergence, any mobile device My Cellular Extension: Enterprise grade telephony service My Instant Communicator Mobile: UC services on smartphoneRuns on BICS and OmniPCX Enterprise / ICSBICS- Mid Sized enterprise: single server deploymentOmniPCX Enterprise/Omntouch 8400 ICS
  • Key technologiesSBCReverse proxy Web clients, HTML5
  • Video phone is plan to be released later with the launch of the new MyIC phoneFirst step video step will be Peer to peer video between MyIC phone and MyIC phone or with My Teamwork client on a PCCamera will be a dedicated cameraSecond step will be multi party video integrated into the full ALU video strategy.

OpenTouch 2011 Update OpenTouch 2011 Update Presentation Transcript

  • ALCATEL-LUCENTVoice Services update May 2011Advanced communication services All Rights Reserved © Alcatel-Lucent 2011
  • OPENTOUCH COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.
  • Collaboration Today is Mostly About New work styles IT-driven video Document Phone sharing calls …it should be Email about…. conversations!
  • The need for real-time, dynamicconferencing effectiveness 29% The old style 3 ½ days time to meeting
  • Why change the conversation?CONVERSATION = ENGAGEMENT = PRODUCTIVITY 74% 84% broader better engagement productivity a new paradigm for enterprise communication
  • The OpenTouch Conversation Experience Multi-Party Multi-Device Multi-Media Intuitive User-centric Immersive COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.
  • Seamless experience across devices MyIC Phone 4028-38-68 4008-18 SIP/NOE-IP Touch IP-SIP Touch 4135 SIP Conference Phone WLAN DECT MyIC Mobile MyIC Desktop Instant Communication for Enterprise 7 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • OpenTouch architecture/vision Communication Business Customer Service applications applications Applications User Session “Conversation” Customer Interaction Manager Manager SIP Server OXE Other PBXs Media Server legacy IP & wireless Video Smart Unified Agent Phones Phones Endpoints Devices Desktop Desktop • Open Platform leveraging standard technologies and open interfaces • Unique “layered” approach enabling applications on any device, any media • Provides Unified Management capabilities whereas competition doesn’t. Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • OpenTouch Business Edition ArchitectureDetailed view OpenTouch Business Edition MyTW ICM OXE FAX Voice Messaging Server One One ICS ACS 8440 based 8450 Numbe Numbe r r O 8 Manager TPH A 7 DVA Assistant UDA Services M 7 P Web Services “ICM” Web Services “OXE 0 R10” PUBLICGVP Media Server Extensible Services APPLICATION NETWORK AA ROUTING INTERFACE DIAL PLAN MCU CALL BARRING (audio, video) ICM OXE CS Attendant SIP + Other ESS core & functions CAC SIP TG CAC T2ICM Devices MyIC MyIC MyIC MyIC IP Touch MyIC SIP set Mobile Phone Desktop Alcatel-Lucent. All rights reserved. Desktop Copyright © 2011 Mobile OXE Devices ICM ICM OXE OXE
  • 2011 OpenTouch® Packages OpenTouch OpenTouch OpenTouch OpenTouch Business Edition Hosted Edition* Multimedia Services Federation Services Availability : Q2-2011 Availability : Q2-2011 Availability : Q2-2011 Availability : H2-2011 Up to 1,500 users Up to 500 users Up to 1,500 users Smooth Evolution towards SIP-based Services such as unified SIP Trunk Multi-Device Support Same functionalities as Same functionalities as Business Edition Business Edition Unified numbering plan Full native multimedia Blade Technology Software-based solution Multi-Vendor SupportEmbedded video switching Add-on to OmniPCX Enterprise to help evolve Fully leverages Genesys SIPNext Generation for BiCS towards native multimedia Server Technology capabilities One Server Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • Instant Communications: throughout the Enterprise, for all Enterprises collaboration 8600 My Instant Outlook give voice to let your processes (IBM Sametime Communicator /Lotus Notes web 2.0 apps communicate Microsoft Lync) Instant Communications Suite Unified Multimedia IM/Presence Telephony Messaging Conferencing USER CENTRIC “Off the shelf” Open to web 2.0 & Multi device / Multi network integrations Business Applications Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • Embedded Mobility: multi-platform Apple iPhone Google Android Nokia Eseries RIM BlackBerry Windows Mobile Mobility Solutions/Devices Remote Extension 8622 MCE 8600 MIC Mobile Customer Care Fully in-the-skin Compelling Established money saver set of solutions User Experience Growing money maker Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • Research In Motion – BlackBerry – Home page and in-call servces July 2010
  • Research In Motion – BlackBerry – Instant Messaging & Visual Voice Mail July 2010
  • Unified Communication services Basic Communication Advanced Advanced Services Communication Communication Services Services (2)Calling line Unified Directory Accessidentification Notifications Unified communication logMulti-line Flex Office Contact listMake call anywhere Rich presence MSFT Office Communicator integrationTake call (auto-answer Instant Messaging IBM Lotus Notes integrationReject call Persistent Group Chat IBM Sametime integrationCall deflect Conference scheduling MSFT Outlook integrationCall Hold / Resume Ad hoc audio conf. Protocols / NetworkingEnquiry / Broker call Ad hoc SD/HD video conf. SIP, SIP TLS, SRTP (2)Call forward HTTPS, LDAPSTransfer Content sharing Audio conference Authentication SSO, LDAPS,3-party Conference RADIUS recordingNotification Audio codec G722.2, Media blending G711,G729aMute On/Off Multi-device routingSwitch speaker/headset Video Codec H264, H263 Voicemail services &DTMF visual voicemail
  • Conferencing and collaboration: an open and versatile platform My Instant My Teamwork My Teamwork Conferencing Multi-media Communicator for Sametime for OCS/Lync & collaboration Multi-device Collaboration Suite (ACS) Conferencing Office edition Enterprise edition Network edition applianceUnparalleled density and THE triple play conferencing Suitable for CPE and hosted scalability platform of choice deployments Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • MyC Devices & ICS services / MyIC Desktop• New user interface for MyIC Desktop “ICM”  Same skin (look and feel) for MyIC Desktop & MyIC Conferencing (MyTeamwork) Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • Native user centric experience Choose the most suitable device, depending on the situation… … and let the system do the rest Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • MIC with IBM SameTimeThe IBM application: IBM SameTime 8.5.x and 8.0.xThe Alcatel-Lucent solution: My Instant communicator R6.2 Notifications, call log and sessions Call Forwarding Set options Current phone Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • MIC with Lync 2010Microsoft Lync 2010 ServerInstant communicator R6.5 Current phone Call area Call boxMy Instant Communicator Events indicatorcontrol pane New pane design MIC dashboard Window outside of the Microsoft Lync client Call Forward Adapted to Microsoft Lync Settings page look & feel Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • Interoperability scenariosInterconnection RCC ICS Enterprise Voice Remote Call Control with MyIC -Lync integration with Direct SIP OXE GETS OXE OXE SIP SIP CSTA PBX users ICS SIP GW SIP GETS Lync users CSTA/ SIP Lync client and Lync + MyIC client Lync OXE phone integrated and OXE phone Lync Lync Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • MyIC Phone: a new Smart Deskphone Wide Band Capacitive Haptic Feedback Blue Tooth Touch Screen High Definition, Innovative GUI Video Enabled Y Generation style7” 16/9 color Application screen openness Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • Smart contents for smart devices Native smart communicatio n experience External web apps content mashup Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • Voice, IM, video and conferencing across borders Key Voice Conference Digital Technologies IM Voice, IM Signage Video Video Mobile users SIP conversation engine Internet Partners Room video Tele Interactive conferencing Presence Wallboards Customers HD quality Video Switching with lower bandwidth Flexibility in using different type of video endpointsInsid Copyright © 2011 Alcatel-Lucent. All rights reserved. e
  • Solutions Unique solution fully integrated into unified communication suite Conference seriesLocation Room series Team series Board Express series room &meeting room LifeSize® LifeSize® LifeSize® LifeSize® Express 220™ Team 220™ Room 220™ Conference 200™ PassportDesktop Interactive white Boarding LifeSize® Passport™ Video conferencing Phone Video telephony Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • OmniPCX Enterprise R10New Attendant PC ApplicationNew Application / New GUI for better interaction Attendant Positions Attendant Applications 4059 IP 4059EE New / modern GUI Current PC-based with presence & solution calendar availability Attendant IP DesktopHard-phone Attendant (BLF option) Management (option) Position Position Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • Flexible Office solutionLog-in / Log-out from desk phone (usual or temporary one)Flexible Office feature, based on the embedded in/outservice feature of OXE – No additional hardware – Real-time call handeling based with internal defence mechanism – Database Accesses, Optimization and high performance due to SW and Database Access optimization – OXE R9.0: 25 simultaneous accesses per minutes Press either a predefined key – OXE R10: 150/200 simultaneous accesses per minutes (F1 or F2) or dial the “Out of service” prefix 28 Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • OmniVista 8770 Single Point of Management & Unified User management 1 Unified User management, all Devices managed, User CentricApplicationsdeployment 2 Proactive Performance monitoring Infrastructure Management 3 Centralized new offer deployment and management Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • OmniVista 8770 Application suite Unified User Mngt Directory Administration Accounting Device Mngt Security Performance Configuration Maintenance Reports Alarms Scheduler Topology Public Key Infra Audit Maintenance Web Directory Search and Click to call Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • OmniVista 8770 user interface Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • General Architecture CS main CS secondary Applications Communication Server (CS) Voicemail IVR GSM Management Contact Center UC Conferencing Media Gateway(MGW); transforms CRM Connector the IP voice flows Mobility Services into traditional LAN/ WAN signals ISDN/ SIP PSTN PSTN Location 1 Location 2 Location x Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • Communication Services Overview Services Consulting Design Program Deploymen Integration Outsourcin Support & /Assessment Managemen t g Training s t Software-Powered Solutions Video Services Management tools Email Software Genesys Collaboration Software ICS Business Apps Centric Devices/Clients User Management MyIC Security Management Communication Solutions OpenTouch Network Management Networking Solutions Copyright © 2011 Alcatel-Lucent. All rights reserved.
  • www.alcatel-lucent.com Copyright © 2011 Alcatel-Lucent. All rights reserved.