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www.amigo-software.com1 - Amigo Software Befriending Alcatel-Lucent around the Globe
Alarm and Messaging Solution
for Alca...
What is CenterLink?
www.amigo-software.com2 - Amigo Software Befriending Alcatel-Lucent around the Globe
I CenterLink is a...
What is CenterLink?
www.amigo-software.com3 - Amigo Software Befriending Alcatel-Lucent around the Globe
I Bomb Threat - S...
Typical Users of CenterLink?
www.amigo-software.com4 - Amigo Software Befriending Alcatel-Lucent around the Globe
I Shoppi...
The CenterLink Interface
www.amigo-software.com5 - Amigo Software Befriending Alcatel-Lucent around the Globe
I Manage Use...
The CenterLink Interface
www.amigo-software.com6 - Amigo Software Befriending Alcatel-Lucent around the Globe
The interfac...
The IP Touch Handsets
www.amigo-software.com7 - Amigo Software Befriending Alcatel-Lucent around the Globe
The handset has...
Architectural Implementation
www.amigo-software.com8 - Amigo Software Befriending Alcatel-Lucent around the Globe
Shop 1 S...
Architectural Implementation
www.amigo-software.com9 - Amigo Software Befriending Alcatel-Lucent around the Globe
Shop 1 S...
www.amigo-software.com10 - Amigo Software Befriending Alcatel-Lucent around the Globe
For ease of understanding, here is a...
www.amigo-software.com11 - Amigo Software Befriending Alcatel-Lucent around the Globe
4. If there is a real fire then divi...
www.amigo-software.com12 - Amigo Software Befriending Alcatel-Lucent around the Globe
Here is a bomb threat scenario:
1. A...
www.amigo-software.com13 - Amigo Software Befriending Alcatel-Lucent around the Globe
3. If the alarm is acknowledged, eit...
www.amigo-software.com14 - Amigo Software Befriending Alcatel-Lucent around the Globe
Most Shopping malls charge rent base...
What new features can be
considered for the future?
www.amigo-software.com15 - Amigo Software Befriending Alcatel-Lucent a...
The Competition
Offers less functionality than CenterLink
www.amigo-software.com16 - Amigo Software Befriending Alcatel-Lu...
www.amigo-software.com17 - Amigo Software Befriending Alcatel-Lucent around the Globe
Pricing
and Pre -
Requisites
2010
Ce...
www.amigo-software.com18 - Amigo Software Befriending Alcatel-Lucent around the Globe
Pricing
and Pre -
Requisites
2010
Ce...
The first customer
I Went live in February 2010
I OmniPCX Office with ECS server
I IP handset in all 70 stores
I Centrelin...
Thank you
www.amigo-software.com
Enquiry: enquiries@amigo-software.com
Telephone: +44 (0)208 590 6048
Facsimile: +44 (0)20...
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Center Link Pp V1

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Messaging application by Amigo Software for OmniPCX Office and Enterprise environments

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Transcript of "Center Link Pp V1"

  1. 1. www.amigo-software.com1 - Amigo Software Befriending Alcatel-Lucent around the Globe Alarm and Messaging Solution for Alcatel-Lucent IP Telephony Systems
  2. 2. What is CenterLink? www.amigo-software.com2 - Amigo Software Befriending Alcatel-Lucent around the Globe I CenterLink is a Alarm and Messaging Solution for Shopping Malls and other venues I Designed for Alcatel-Lucent IP Telephony Platforms Uses the Extended Communication Server when connected to OmniPCX Office Uses the Web Services Server when connected to OmniPCX Enterprise/BICS I Works with Alcatel-Lucent IP Touch 4068, 4038 and 4028 Handsets I Provides a Graphical Interface showing the layout of the venue and location of IP Touch Handsets. All alarms and messages will be sent from/to this interface with colour coding to indicate urgency
  3. 3. What is CenterLink? www.amigo-software.com3 - Amigo Software Befriending Alcatel-Lucent around the Globe I Bomb Threat - Security Centre sends messages to all IP handsets I SMS Messages can also be sent to Mobile phones for staff in the venue I Optional Sales Statistics Module to request shop to advise their weekly sales figures Figures are available to the venue management with a series of reports
  4. 4. Typical Users of CenterLink? www.amigo-software.com4 - Amigo Software Befriending Alcatel-Lucent around the Globe I Shopping Malls I University Campus, Colleges or Schools - “Shop” becomes classroom or student bedroom I Halls of Residence, Rest Home, Hospitals - “Shop” becomes ward or bedroom I Hotels - “Shop” becomes hotel staff rooms, meeting rooms and bedrooms I Airport, Railway Terminal - “Shop” becomes staff rooms, arrival/departure gates, shops & restaurants I Commercial Offices - “Shop” becomes offices, meeting rooms I Exhibition Halls, Museums, Conference Centres - “Shop” becomes stand or display areas I Sports and Entertainment Stadia & Venues - “Shop” becomes areas of the stadium or venue
  5. 5. The CenterLink Interface www.amigo-software.com5 - Amigo Software Befriending Alcatel-Lucent around the Globe I Manage Users I Manage Zones I Manage Groups I Access to Dashboard I Access to Messages I Access to Sales Report I System Setting I Advanced Settings CenterLink is managed via an interface that is used by the administrator and/or security centre to configure and maintain system options.
  6. 6. The CenterLink Interface www.amigo-software.com6 - Amigo Software Befriending Alcatel-Lucent around the Globe The interface has a layout of the venue with each handst location and status shown seperately Message Received no answer High Priority Response Low priority Response Phone unplugged
  7. 7. The IP Touch Handsets www.amigo-software.com7 - Amigo Software Befriending Alcatel-Lucent around the Globe The handset has the following features: I The handset can display messages. This means that a computer can push messages to the phone. I The phone can send back responses to the computer. I The phone can make audible sounds such as beeps and alarms, and the warning light can be lit. I The phone can be used as an input terminal for information either as answers to a question, numerical input or even typing an SMS text message to be sent. This can be PIN protected. I Handset is normally barred from the public network
  8. 8. Architectural Implementation www.amigo-software.com8 - Amigo Software Befriending Alcatel-Lucent around the Globe Shop 1 Shop 2 Zone 1 Shop 3 Shop 4 Zone 2 Alcatel-Lucent OmniPCX Office Alcatel-Lucent ECS ServerMobile Shop Manager Centerlink Security Centre Application on a PC with OmniPCX Office and ECS Server Alcatel-Lucent Lanswitch
  9. 9. Architectural Implementation www.amigo-software.com9 - Amigo Software Befriending Alcatel-Lucent around the Globe Shop 1 Shop 2 Zone 1 Shop 3 Shop 4 Zone 2 Alcatel-Lucent OmniPCX Enterprise Alcatel-Lucent PRS ServerMobile Shop Manager Centerlink Security Centre Application on a PC with OmniPCX Enterprise and Windows Server Alcatel-Lucent Lanswitch
  10. 10. www.amigo-software.com10 - Amigo Software Befriending Alcatel-Lucent around the Globe For ease of understanding, here is a fire alert scenario: 1. A smoke alarm is set off in “Shop one” 2. Centerlink knows it is “Shop One” 3. “Shop One ” shop is part of a zone. Fire Alarm Scenario
  11. 11. www.amigo-software.com11 - Amigo Software Befriending Alcatel-Lucent around the Globe 4. If there is a real fire then dividers that isolate the zone are activated and a message is sent to all IP phones in that zone. SMS text messages are also sent toassociated shop mobiles. The IP handsets will sound an audible alarm continuously! Fire Alarm Scenario 5. Once the fire is under control and there is no further danger, the “All clear” message is sent via SMS text message to the mobile phones of the designated managers. Message reads “All clear – Building safe to enter”.
  12. 12. www.amigo-software.com12 - Amigo Software Befriending Alcatel-Lucent around the Globe Here is a bomb threat scenario: 1. A bomb alert message is sent to the whole building - All people, all media, all alarms. Message reads “Please search for any suspect package” 2. If the alarm is not acknowledged then the alarm keeps sounding and security knows to send someone. Bomb Threat Scenario
  13. 13. www.amigo-software.com13 - Amigo Software Befriending Alcatel-Lucent around the Globe 3. If the alarm is acknowledged, either by hitting the correct button or using a PIN number, the following options are displayed on the phone: 4. The user is asked to select the appropriate option a response is automatically sent to the control room. The Control room server prioritizes the responses in a list, ensuring the highest priorities are at the top. A message is sent to the phone notifying the user that help’s on its way. Message reads “Help will be with you shortly” Bomb Threat Scenario
  14. 14. www.amigo-software.com14 - Amigo Software Befriending Alcatel-Lucent around the Globe Most Shopping malls charge rent based on turnover and this causes centre management untold problems when it comes to retrieving figures from the shop tenants. This is usually a long and laborious task and is wide open for many human errors. Centre-Link has addressed this by proving tenants with the ability to enter figures into the handset so that they can be directly saved into a central spreadsheet which can then be accessed by the centre management team. Sales Scenario
  15. 15. What new features can be considered for the future? www.amigo-software.com15 - Amigo Software Befriending Alcatel-Lucent around the Globe I Attack on staff - User or their colleague pushes one button to request assistance from security centre I Lost child photos being sent to 4068 and 4038 handsets I Suspected criminal photos being sent to 4068 and 4038 handsets I Messages sent to/from Alcatel-Lucent Dect/Wifi Handsets I WiFI RFID tagging of children for location tracking I Messages sent from handsets requesting delivery bay slot etc I Staff Management – interface with staff card readers Interface to Building Management systems to monitor Fire Alarms, Lifts, Escalators, Air Con units etc (4028 does not have sufficient screen resolution) (4028 does not have sufficient screen resolution)
  16. 16. The Competition Offers less functionality than CenterLink www.amigo-software.com16 - Amigo Software Befriending Alcatel-Lucent around the Globe Uses proprietary cabling
  17. 17. www.amigo-software.com17 - Amigo Software Befriending Alcatel-Lucent around the Globe Pricing and Pre - Requisites 2010 CenterLink Office comes in two parts. There is the application that runs on a PC you only need to buy one instance for the Base module and any optional modules. Then there is licence per user/shop. £ RRP 10,000 10,000 10,000 300 NB: Additionally the annual support cost is 15% of RRP for Business hours and 30% for 365/24/7. CenterLInk Office runs on the Extended Communication Server (ECS) For CenterLink Office to run you will need the following additional pieces of hardware and software:- Premium ECS Linux server 120 GB (min) IP Touch handsets 4068, 4038, 4028 (not suitable for displaying jpeg picture files) PC needed to run Centerlink application Processor: Core2Duo 2.7 GHz - RAM: 2 GB HDD: 40 GB R4.x Operating system. Linux and Presentation Server pre-loaded. No additional licences required OmniPCX Office needs to be at R7.x No additional licences required Hardware Software How to cost the application Base Product XML SMS Module Sales and Marketing Module Per user/shop
  18. 18. www.amigo-software.com18 - Amigo Software Befriending Alcatel-Lucent around the Globe Pricing and Pre - Requisites 2010 CenterLink Enterprise comes in two parts. There is the application that runs on a PC you only need to buy one instance for the Base module and any optional modules. Then there is licence per user/shop. £ RRP 15,000 15,000 15,000 300 NB: Additionally the annual support cost is 15% of RRP for Business hours and 30% for 365/24/7. CenterLink Enterprise in a Windows environment For CenterLink Enterprise to run you will need the following additional pieces of hardware and software: Stand alone server for A-L RAM 2 GB CPU 2.4 GHz HDD 120 GB (min) IP Touch handsets 4068, 4038, and 4028 (not recommended if sending pictures to the handsets) Amigo Application PC server Processor: Core2Duo 2.7 GHz - RAM: 2 GB HDD: 40 GB R6.0 Operating system Linux Red Hat Enterprise Update 4 or above OmniPCX Enterprise needs to be at R8.x No additional licences required Hardware Software How to cost the application Base Product XML SMS Module Sales and Marketing Module Per user/shop
  19. 19. The first customer I Went live in February 2010 I OmniPCX Office with ECS server I IP handset in all 70 stores I Centrelink Application Interface in Security Center I Messaging , Bomb Threats , Alarms and I Sales statistics modules enabled I Removed ShopAlert application 70 stores on 2 levels www.amigo-software.com19 - Amigo Software Befriending Alcatel-Lucent around the Globe The Belfry Shopping Centre, Centre Management Suite, Redhill, Surrey RH1 1ST.
  20. 20. Thank you www.amigo-software.com Enquiry: enquiries@amigo-software.com Telephone: +44 (0)208 590 6048 Facsimile: +44 (0)208 597 2275 www.amigo-software.com20 - Amigo Software Befriending Alcatel-Lucent around the Globe
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