Significant market but smaller than <250 ($4.6B/yr WW Product) or Enterprise >1000 ($11.2/yr WW Product)Growing faster than <250 space (3.1% CAGR) and slightly slower than >1000 market (8.2% CAGR)
Flexible WorkforceUC Mobility Extended to Android and iPhoneCapabilities reserved for the desktop now extended to the smart deviceRole-based Solutions Designed to Maximize User ProductivityWhether in the office, on the road or at homeForthcoming Flare CommunicatorEnriches the business user experience while extending reach to more consumer devices (e.g. iPad)Scalable SolutionEnables growth, without rip/replaceE.g. Small businesses can easily scale from 5 to 1,000 with the same productNew mid market solution extends that scalability to 1,000 users per siteWith options for IP, digital and/or analogSeparation of the software from B5800 extends IP Office to small of large branch Add an SD card (i.e. Avaya Aura software) and centralize the IP Office sites with the Avaya Aura coreYour FutureConsistent track record of bridging past technology to future capabilitiesFrom Merlin to Integral 5 to PARTNER® Norstar and BCM – enabling customers to save up to 60%Flexible architectures that continually add value and adaptBuilt-in ACD, SIP trunking, call recording, 128 party audio conferencingUC Preferred mobility, FlareInvestments that lower TCOInteroperability with popular applications and devices (Outlook, Salesforce.com, Android, iPhone, etc.)Linux vs Windows
Run Avaya Mobile Collaboration Solution for Small and Mid Size business:hyperlink: http://avaya-news.com/channelftp2/documents/mobile_Collab_Demo.wmv
FlareC to give point to point call control, presence, IM, directory integration. No conferencing (voice, video, web)Platforms: Win and iPad
Note: Flare on iPad and Windows is Flare Communicator
Note: Essential requires Basic; Preferred requires Essential; Advanced requires Preferred. This makes upgrades easy for both customers and partners. All functionality is incremental and inclusive of the existing edition.
Note: 1st Release will accommodate up to 500 users per server for all IP configurations – 1,000 users requires two servers.Hybrid configurations support up to 384 digital or analog users via the IP Office 500v2 server as a gateway.
Note: If customer has the UC module and then scales above 50 power users at a later date, they can add another server and leverage the same Preferred Edition software on the module to support those users.
Integrated Collaboration ServicesIP telephonyMessaging6-way Conference (x 1000 users)PresenceExtend to CellOne-X Mobile/Stand-aloneLarge party ConferenceClick to call
Note: Existing customer sites where user solutions were implemented without Preferred Edition will need to upgrade to Preferred Edition with their 8.0 upgrade. Any 8.0 upgrades where only Essential edition is implemented will lose all user solution functionality (excluding Receptionist)
IP Office Support Services (IPOSS) is a new maintenance offer that supports IP Office (IPO) R8.1 . This offer is available in a Wholesale and Co-Delivery Model through a Partner or Distributor . This offer delivers support Expertise from the Manufacturer, Avaya, in a fast and efficient manner. Avaya has been making many changes to our support through the use of web ticketing which allows us to assign a customer or partner service request quickly and to the best resource available. We have also added in a new Search Avaya Support capability which links to Knowledge Based articles, Tips, and How to videos through our Avaya Mentor program. With IPOSS both customers and Partners can be confident that they will have access to manufacturer support; as well as Intellectual property, such as Patches, Updates and Major Software Upgrades.
The Base IPOSS Offer is simple, yet flexible, and is optional. There is one fee per server/node. The base offers includes: 8x5 ,Monday through Friday Remote Technical support and Upgrades. Any time day or night access to our support site and tools, which includes access to patches ,updates and Upgrades.We have enhanced our security to allow Secure Remote Access through an SSL/VPN enabling partners the ability to perform upgrades , updates and Moves, Adds and Changes for the customer in a quick and secure manner. Available in a 1, 3 or 5 year prepaid term, allowing for increased flexibilityTo suit customer and partner needs there are various Parts coverage options: (NBD or Onsite delivery within 4 hours) and in the US for the Wholesale model, Onsite parts installation.IP Office Support Services is the going forward offer for IP Office R8.1 and future releases. The existing SME TSP Block of Hours offer remains available for SME legacy products, (including IP Office R8.0 and prior releases). IP Office R8.1 warranty is: 3 months for SW; and 1 year for HW, (not Advanced Parts Replacement).
The IP Office SSL/VPN SolutionThe IP Office SSL-VPN solution offers secure remote accessibility to the IP Office devices with minimum networking expertise required to set up the CPE at the customer site. The IP Office can be pre-configured with SSL-VPN configuration before installing on the customer’s site. The SSL/VPN solution is a cornerstone element of the new IP Office Support Services maintenance offer, allowing Avaya to provide industry leading remote troubleshooting and technical support. Partners have the option of allowing Avaya to host the server side connection to the IP Office or they can choose to host the server side themselves, as part of their service delivery infrastructure. When Avaya hosts the server side solution, partners will benefit from a reduction in their infrastructure investment and training requirements plus they will leverage a simplified, automated On-Boarding process that is described in a later section of this document. Advantages of IP Office SSL-VPN SolutionSecure remote access at broadband speeds for enhanced supportSimple to configure and deployScales to accommodate future growth requirements Does not require networking expert at the customer site (No IT admin required at the customer site)No requirement to open holes in the firewall (Firewall agnostic as the connection is initiated from the customers’ site to the Gateway)Connection can be “Always-ON” or can be initiated via Dial-Up or Phone. Facilitates remote configuration, management, monitoring, diagnostics and upgrades. How does it work?IP Office R8.1 software includes an embedded SSL-VPN client. On the server site, should the partner decide to host the server side , the partner will need to install a server (VM) and install the Avaya VPN Gateway (AVG) software. The Partner will establish the SSL-VPN Gateway configuration on the IP Office so that the IP Office can trigger a secure tunnel back to the Gateway. A username/password is setup during the configuration step for security purposes. A second level of security is also provided with a server side certificate authentication. A radius server will then validate the username/password upon connection request initiated from the IP Office. Once the credentials are validated, the secure remote access is established.Solution RequirementsAt a minimum, the partner needs is to ensure that a broadband connection is available at the customer site to take advantage of the secure remote access via Avaya IP Office SSL-VPN solution. A partner deciding to host the server side, can purchase (scale as you go) the SSL-VPN licenses based on how many simultaneous connections are required. The AVG software is installed on a VM server software (partner can chose the server of their choice) and set up a radius server for username/password authentication. The same VM server can also act as a radius server or the partner can use a separate radius server or reuse an existing radius server based on their IT department’s recommendations and security policy. NAT – Network Access Translator
Maximum of 6 questions to solidify what you want to order1 Material Code 144 Order Codes (options available to suit your business model)48 options x 3 for termEasy to Calculate PricesCan be ordered from GPPC Price Book No configuration or formal calculator required
Notes: This chart would be created by the pricing prime during the Core team meetings of the offer development. Preliminary Pricing box: codes / pricing should be shown here. If the offer contains variable pricing a pricing explanation should be entered below in the “Pricing Explanation” section. Next Steps box: Example: here a timeline of code creation may be entered to give a forecasted view of what needs to happen next from a pricing perspective. APP = Average Partner Price
Avaya’s goal is to provide our Partners the opportunity to receive Quality support that provides: Flexibility – in a go-to-market strategy, parts options to fulfill a customers needs; as well as an option to reduce the need to have stock, materials logistics and shipping functions. And the ability to leverage Avaya’s Onsite Technician for onsite dispatch needs when you don’t have the resources for a geographic area or the man power or skill to accommodate the demand.Predictable Costs – Single price per Node or server, makes it easy to quote and order, Investment protection with access to Major SW upgrades. Reduced Cash outlay if you no longer need to stock parts for your customers systems. Competitively Priced against the competition and not a mandatory attach. Attractive margins – by increasing speed with the new secure remote access when performing upgrades, updates and remote Moves, Adds and Changes. Gain additional installation revenues by upgrading your customers when a new release of IPO is introduced. Reduce d costs associated with quoting, ordering and renewing support contracts.
Best-in-Class Lifetime WarrantyAvaya includes Industry-leading warranty services on the Stackable Ethernet Switch portfolio, which consists of the ERS 2500, ERS 3500, ERS 4000, ERS 5000, and VSP 7000 Series product lines.Complimentary next business-day shipment of failed hardware now extends for the full life of the product. All countries will receive next-business-day shipping to replace failed hardware. Lifetime Technical Support Avaya offers complimentary basic technical support (Level 1) for the supported lifecycle of the product. This includes the software version shipped with or updated through optional SRS Basic or a separate Service Contract over and above our normal Warranty.This service covers:Case management lifecycle• Opening cases with Avaya via the web to report a problem• Nodal (switch/stack) problem isolation, data collection, investigation, status updates• Solution identification and resolution within software and hardware capabilitiesTypes of issues covered include:• Diagnosing basic hardware and software issues through on-board diagnostics• Assisting with basic hardware troubleshooting and device configuration• Known issue resolution within software and hardware capabilities• Emergency recovery service For the first 90 days after the shipment date, advanced support (up to Level 3) is available. This covers:• Network troubleshooting and interoperability with other Avaya products• Network troubleshooting and interoperability with other vendor’s equipment against IEEE and IETF protocol standards• Correction of defects in the product found in the new installation within software and hardware capabilities• Software patches to the most current code level at time of product shipment• Lab reproduction of issues as needed to drive resolutionAvaya offers service contracts providing enhanced software functionality and extended full technical support beyond the first 90 days after shipment. We encourage full coverage of your network to help reduce business risks and maximize return on your investment. To stay current on your software loads we recommend software subscription.
User Experience- Better response times for interactive applications like Collaboration, Video & Gaming- You can auto-save files more often, reducing the risk of lost work as saving files doesn’t delay you- Faster back-ups and restore means less time waiting for a backup to complete. You will backup more often and further reduce the risk of lost work- Maximise performance of devices with Gigabit interfaces, particularly servers- Alternative to new high speed Wifi technologies where security and speed are importantInvestment Protection- 10x capacity of 10/100 fast Ethernet- Runs over your existing Cat 5 cabling- Extra network capacity to accommodate growth in traffic, applications, usage and rich multimedia content- Ease of migration from 10/100 Ethernet, plug n play and backwards compatible- Low incremental cost
Please get familiar with the SME Sales portal. We have spoken about verticals, and 9 separate industry toolkits are available. A comprehensive competitive section includes the famous or infamous competitors you deal with day in day out and the Total Cost of Ownership paper authored by Tolly, will arm you with some great facts when encountering Shoretel. For current BCM and Norstar users, a comprehensive feature matrix gives you the information you need when asked will I see any difference? Case studies are a vital part of your arsenal, and we have them across all industries and sizes
6 SME customizable White Papers with verticals, IP Office 7.0 (multi-touch campaign, upgrade templates, healthcare vertical, seminar in a box), Social Media (calendar updated monthly with Avaya content for Partner to incorporate into their own portal)All these templates can be customized with Partner logo, call to action, and contact info.The Quick Start Guide "How to Write a Marketing Plan“The Quick Start Guide "Building and Improving Your Company Brand”The Quick Start Website GuideThe Quick Start Guide "How to Implement Successful Public Relations Initiatives”The Quick Start Guide on using Social MediaThe Quick Start Guide "How to Launch an Effective Search Engine Marketing Program”The Quick Start Guide "Getting Started with E-mail Marketing”The Quick Start Guide "Utilization of Landing Page Development and Optimization”The Quick Start Guide "The Power of Mobile Marketing”The Quick Start Events Guide
A wealth of IP Office 8.1 and Mid Market collateral and content will be available soon! Please register for Content Syndication to help promote your solutions and services quicker and faster - in this customer space.
Avaya IP Ofice Mid Market emea roadshow
Avaya Mobile Collaboration Solutions forSME and Mid MarketDATEPresented by: