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Alcatel-Lucent OmniPCX Office Smb sales companion2011
 

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    Alcatel-Lucent OmniPCX Office Smb sales companion2011 Alcatel-Lucent OmniPCX Office Smb sales companion2011 Presentation Transcript

    • ALCATEL-LUCENT OFFICECOMMUNICATION SOLUTIONSFOR SMBs SALES COMPANIONQ4 2011 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.
    • ALCATEL-LUCENTTHE FIRST TRULY GLOBALCOMMUNICATION SOLUTIONS PROVIDER• Alcatel-Lucent can strengthen your competitive advantage by: - Improving customer satisfaction - Increasing employee productivity - Optimizing operational efficiency  16.0 billion euros in revenues  2.5 billion euros in R&D investment  Approximately 77,000 employees located in 130 countries As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communication services for people at home, at work and on the move. 2 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
    • ALCATEL-LUCENT OFFICECOMMUNICATION SOLUTIONSTAILORED TO MEET SMB-SPECIFIC NEEDS• More than 1500 partners distributing the solutions• More than 560,000 companies have chosen the sustainable Alcatel-Lucent Office Communication Solutions offering• More than 16 million users already enjoy the benefits OFFICE COMMUNICATION SOLUTIONS FEATURE-RICH COMPLETE, RICH AND OUTSTANDING VOICE SUSTAINABLE AND DATA COLLABORATION SOLUTIONS MODULAR FLEXIBLE COMPLETE MOBILITY SOLUTIONS: TWO COMPLEMENTARY OFFERS: ON-SITE AND OFF-SITE, FOR VOICE AND DATA GLOBAL AND PAY-PER-USER EXTENSIBLE COMPLETE IP OFFERING STATE-OF-THE-ART OFFERING OFFERED ON A WIDE VARIETY OF TERMINALS: TDM, IP, DECT, WLAN CONVERGED WITH VOICE AND DATA 3 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
    • OFFICE COMMUNICATION SOLUTIONSYOUR NEEDS, OUR SOLUTIONS• Customer welcome• Efficient desktop environment• On-site mobility• Off-site mobility• Teamwork and collaboration• Converged voice and data network• Hotel and hospitality• Future-ready solutions 4 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
    • CUSTOMERWELCOME YOUR NEED• Enhance customer satisfaction from the very first contact OUR SOLUTIONS• Advanced call server• Greeting messages• Phone Attendant console• PC-based Attendant console• Personal Assistant• Voice mail• Intelligent call routing of consumers would stop using 85% a company’s product or service based on a bad contact experience* * Source: Alcatel-Lucent Internal Survey, 2004CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ADVANCEDCALL SERVER Alcatel-Lucent OmniPCX™ Office RCE KEY BENEFITS SIP SIP at the core • Modular, scalable, expandable ISDN/PSTN • Flexible • Feature-rich (call by name, Internet conference, and so on) BASE SOLUTIONS ADDITIONAL OPTIONS • Voice over IP at the core • Voice mail capacity and features • Open communication server • Multi-language automated attendant • Call by name: 3000-name directory • Intelligent greetings • 60-min integrated voice mail; two ports • On-site DECT™ or Wi-Fi® mobility • 10-min customized ―music-on-hold‖ • Visual collaboration • Four greeting languages • Alcatel-Lucent PIMphony Softphone Pro and Team • Automatic Route Selection • Collaboration and off-site mobility services with • Up to 200 units of Alcatel-Lucent Alcatel-Lucent My Instant Communicator (IC) PIMphony™ Softphone Basic Mobile and My IC Web for Office • Personal Assistant • LAN switching and Wi-Fi infrastructure • SIP opennessCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • GREETINGMESSAGESTHIS MAY ANYBODY KEY BENEFITSBE AN THERE? • Enhanced welcomeIMPORTANT • Information available 24/7CALL! • Direct transfer to the right contact BASE SOLUTIONS ADDITIONAL OPTIONS • Up to four customizable company greetings • Automated attendant • 10-min customized music-on-hold − One tree, two levels • Four system languages • Multiple automated attendant − Up to four languages − Up to five different trees − Three levels with ten choices per tree • Multiple company welcome − Four entities with a dedicated group of users − Dedicated music-on-holdCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • PHONE ATTENDANTCONSOLE KEY BENEFITS • Professional welcome • Easy to manage and understand • Ergonomically enhanced • Easy to use BASE SOLUTIONS ADDITIONAL OPTIONS • High-end digital station • Digital add-on modules • Internal and external call monitoring (direct supervision) • Eight attendant groups • Headsets • Eight attendants in a group • PC-based Attendant console • Internal or external forwardingCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • PC-BASEDATTENDANT CONSOLE KEY BENEFITS • Professional welcome for high traffic • Single receptionist for multiple sites • PC-based ergonomics and efficiency BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent PIMphony Softphone Attendant • Digital add-on modules • Up to 15 inbound calls managed simultaneously (direct supervision) • Single-click transfers • Headsets • Text messages • Deflect transfer to voice mail • Contact card screen pop • Multisite supervision and management screen • Rich extension information status • Centralized phone book for up to ten sitesCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • PERSONALASSISTANT KEY BENEFITS • Always reachable internally or externally (mobile or Voice mail fixed phone) • No extra hardware needed • One-number ―follow me‖ advantages BASE SOLUTIONS ADDITIONAL OPTIONS • Automatic call routing to different • Voice mail options destinations defined by the user • DECT mobility • Voice-guided menu for the caller • Wi-Fi mobility • Caller has five possible ways to reach youCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • VOICEMAIL KEY BENEFITS • Integrated in the system • Always reachable • Professional greetings BASE SOLUTIONS ADDITIONAL OPTIONS • Voice mail: two ports and 60 min • Four hours storage memory • Personal message greeting • Eight hours storage memory • LED on phone plus external notification • 200 hours storage memory • Forwarding to voice mail • Up to eight ports • Password protection • Online recording • Remote consultation • Distribution lists • Voice mail available on analog and • Remote customization wireless extensions • Unified messaging • Unified messaging (voice mail in e-mail)CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • INTELLIGENTCALL ROUTING KEY BENEFITS • Route calls to the most skilled person • Easily handle incoming calls • Greet callers with a professional welcome • Increase customer satisfaction • Improve efficiency BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent OmniTouch Call Center Office • PC-based agent and supervisor applications • Automatic call routing − Agent Assistant: user-friendly facilities to increase − Caller identification agents’ quality of welcome and performance − Direct dialing identification − Supervisor console with real-time traffic statistics − Automated attendant and groups’/agents’ performance analysis; up to • Automatic call distribution eight supervisors and three presentation modes − Rotating priority − Statistic Manager − Fixed priority • Alcatel-Lucent PIMphony Softphone Pro − Longest idle time − With screen pop-ups • Waiting queue management − Up to eight groups and 32 active agents − Six customized messages per groupCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • EFFICIENT DESKTOPENVIRONMENT YOUR NEED • Increase employee productivity OUR SOLUTIONS• Alcatel-Lucent OmniTouch 8082 My IC Phone• Feature-rich wired phones• Professional DECT handsets for on-site voice mobility• Professional WLAN handsets for on-site voice and data mobility• Alcatel-Lucent PIMphony Softphone of employees are out 48% of the office at least one day a week* * Source: Alcatel-Lucent Internal Survey, 2004CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ALCATEL-LUCENTOMNITOUCH 8082 MY IC PHONETHE SMART DESKPHONE KEY BENEFITS • Offers robustness: always-on, secure endpoint • Reinforces your brand image through award-winning design • Delivers streamlined interactions with contextual information • Provides quick access to relevant functions through intuitive and easy-to-use menus • Open to external applications • Offers enriched communications for better employee productivity BASE SOLUTIONS ADDITIONAL OPTIONS • 7-in. capacitive LED touch screen • Communications platforms offer web • Locking kit • Integrated adjustable stand services-based rich communications, • Bluetooth® handset • High-quality wideband audio such as rich presence and Instant • Power over Ethernet (PoE) injector • Smart menus with ergonomic design Messaging (IM)* • Full-featured SIP telephony services • Integration with the user’s desktop* • User-defined settings • Software development kit (SDK) open to web application developers * Available in future releasesCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ALCATEL-LUCENT IP TOUCH™ 8 SERIES PHONESAND ALCATEL-LUCENT 9 SERIES DIGITAL PHONESALCATEL-LUCENT IP TOUCH 8 SERIES PHONES FOR IP TELEPHONYALCATEL-LUCENT 9 SERIES DIGITAL PHONES FOR TRADITIONAL TELEPHONY 4068 4038 4028 4018 4008 4039 4029 4019 BASE SOLUTIONS • Alcatel-Lucent IP Touch 8 Series Phones (formally Extended Edition) • Both local- and remote-powered and Alcatel-Lucent 9 Series Digital Phones − Remote-powered and future-ready with only one wire • Adjustable graphical display; color on IP Touch 4068 • Additional Ethernet port with switch • 1 x 20 character display (IP Touch 4008, IP Touch 4018 and − To connect a PC on the same cable IP Touch 4019 Digital Phone) − Not included on Alcatel-Lucent IP Touch 4008 • Alphabetical keyboard; dial by name • Quality of Service (QoS) • Direct access to directory − Layer 2/Layer 3 QoS • Direct access to mailbox • Ethernet connectivity • Hands-free operation, loudspeaker, mute key − GE on IP Touch 4028/4038/4068 • Redial key − Fast Ethernet on IP Touch 4018 • Programmable shortcut keysCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ALCATEL-LUCENTIP TOUCH 4068FEATURE-RICH PHONE BASE SOLUTIONS ADDITIONAL OPTIONS • Adjustable display; 40% colors, 1/4 VGA • Bluetooth headset • Integrated Bluetooth technology • Wall-mounting kit • Ten soft shortcut keys • 60 foot stand • Alphabetical keyboard • Additional key module • Four-direction navigator • Monaural/binaural headset Monaural • Hands-free operation • Keyboard cover • Mute key • Redial key • Direct access to mailbox • Forty programmable soft shortcut keys • Headset plug with presence detection Binaural • Two GE portsCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ALCATEL-LUCENT IP TOUCH 4038 ANDALCATEL-LUCENT 4039 DIGITAL PHONEFEATURE-RICH PHONES BASE SOLUTIONS ADDITIONAL OPTIONS • Adjustable display; four gray levels • Monaural/binaural headset • Four soft shortcut keys • Wall-mounting kit • Headset plug with presence detection • 60 foot stand • Four-direction navigator • Additional key module • Hands-free operation • Keyboard cover • Mute key Add-on ten • Redial key keys • Direct access to mailbox • Forty programmable soft shortcut keys • Alphabetical keyboard • Two GE ports on Alcatel-Lucent 60 foot stand IP Touch 4038CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ALCATEL-LUCENT IP TOUCH 4028 ANDALCATEL-LUCENT 4029 DIGITAL PHONEFEATURE-RICH PHONES BASE SOLUTIONS ADDITIONAL OPTIONS • Adjustable black-and-white display • Monaural/binaural headset • Six soft shortcut keys • Wall-mounting kit • Direct access to mailbox • 60 foot stand • Alphabetical keyboard • Additional key module • Four-direction navigator • Keyboard cover • Headset plug with presence detection Smart display: • Mute key four keys • Hands-free operation Adjustable • Redial key display • Forty programmable soft shortcut keys • Four GE ports on Alcatel-Lucent IP Touch 4028CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ALCATEL-LUCENT IP TOUCH 4008, IP TOUCH 4018AND ALCATEL-LUCENT 4019 DIGITAL PHONEFEATURE-RICH PHONES BASE SOLUTIONS ADDITIONAL OPTIONS • 1 x 20 character display • Monaural/binaural headset • Two-direction navigator • Wall-mounting kit • Direct access to directory • 60 foot stand • Hands-free operation (Alcatel-Lucent IP Touch 4018) • Loudspeaker • Mute key • Redial key • Direct access to mailbox • Six programmable shortcut keysCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • PROFESSIONAL ALCATEL-LUCENT DECT HANDSETSFOR ON-SITE VOICE MOBILITY KEY BENEFITS • Answer customer calls immediately, wherever you are in the office • Communicate on the move using business telephony services • Save time Alcatel-Lucent 300 DECT Handset Alcatel-Lucent 400 • Reduce costs (no call backs) DECT Handset BASE SOLUTIONS ADDITIONAL OPTIONS • Extra features on • Alcatel-Lucent 300 and Alcatel-Lucent 400 DECT Handset • Monaural/binaural headset 400 DECT Handsets • Color display • Carrying case • Business telephony: multiline, • Built-in loudspeaker • Base/dual desktop charger call by name, supervision, • Headset connector voice mail • Keyboard backlight • Intuitive interface with • 300 Ex DECT Handset provides safe and four-way navigator reliable mobile voice communications in • Built-in vibrate mode hazardous work environments where • Display backlight there is a risk of explosion • Integrated antenna − Headset plug included − Adapted pouch for headset wireCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • INDUSTRIAL ALCATEL-LUCENT 500 DECT HANDSETFOR ON-SITE VOICE MOBILITYIN DEMANDING ENVIRONMENTS KEY BENEFITS • For demanding environments such manufacturing, healthcare, and so on • Alarm, notification and location services coupled with an external alarm server • Many alarm and notification features BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent 500 DECT Handset • Alarm notification • Desktop charger • IP 54 class (ingress protection rating: • Alarm location* • Rack charger water and dust resistant) • No movement, man down and shock • BGR 139 security norm compliance detection* • Isolated Worker Protection (IWP) • Periodic live call for proactive security* • Emergency key • Location based on up to three base • LED, programmable on events stations* • Color display • Display and keypad backlight • Hands-free, vibrate mode • Bluetooth headset * Associated with an external alarm serverCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • PROFESSIONAL WLAN HANDSETSFOR ON-SITE VOICE AND DATA MOBILITY KEY BENEFITS • Leverage a single Wi-Fi infrastructure for voice and data • Answer customer calls immediately, wherever you are in the office • Communicate on the move using voice and/or data devices • Improved cost of ownership OmniTouch 8118 OmniTouch 8128 • Backward compatibility BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent OmniTouch 8118 • Quality of Service (QoS) • Basic charger and 8128 WLAN Handsets (IEEE 802.11e, WMM) • Standard/extended batteries • IEEE 802.11a/b/g radio • Extra feature on • Office rack charger • Four navigation keys and three softkeys OmniTouch 8128: push-to-talk • Office rack charger for batteries • Black-and-white graphical display • Leather carrying case on OmniTouch 8118 and color on • Standard clip OmniTouch 8128 • Swivel clip • Backlight display • USB cradle • Loudspeaker on OmniTouch 8128 • Headset • Vibration mode • IP class 44 • Alcatel-Lucent telephony protocolCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ALCATEL-LUCENT PIMPHONY SOFTPHONEYOUR PERSONAL COMMUNICATIONS MANAGER KEY BENEFITS • Simplify your phone tasks • Increase efficiency and save time • Keep track of calls during absences • Never lose a call • Improve customer satisfaction • Receive online updates BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent PIMphony • Alcatel-Lucent PIMphony Softphone Pro: Softphone Basic interaction with PIMphony application • Intuitive interface for call control (screen pop-up); voice mail • Centralized call log management • Programmable call shortcut keys • PIMphony Softphone Team: assistant • Nomadic mode activation and supervisor monitoring facilities • PIMphony Softphone Attendant: single or multisite PC-based Attendant • PIMphony Softphone over IP: local or remoteCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ON-SITEMOBILITY YOUR NEED • Be reachable anywhere in the office OUR SOLUTIONS• On-site voice mobility using DECT• On-site voice and data mobility using Wi-FiCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ON-SITE VOICEMOBILITY USING DECT KEY BENEFITS • Indoor and outdoor mobility with multicell, roaming, handover and security • Connection to standard extension interface • Same feature level as fixed digital phone BASE SOLUTIONS ADDITIONAL OPTIONS • Indoor DECT base station • Outdoor base station • High traffic capacity • Extremely rugged base station • Up to six channels • Gain/directional antenna to • Remote power feeding optimize coverage • Full roaming and handover • Alcatel-Lucent 300 Ex DECT Handset • Alcatel-Lucent 300, 400 and 500 provides safe and reliable mobile voice DECT Handsets communications in hazardous work • High security (handset registered) environments where there is a risk of explosion − Headset plug included − Adapted pouch for headset wireCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ON-SITE VOICE AND DATAMOBILITY USING WI-FI OmniAccess 4306G KEY BENEFITS Branch Office WLAN Switch 16 access points • Cost savings with a single infrastructure for AP 92, AP93 and AP105 voice and data services • End-to-end professional solution with QoS • Ease of deployment with radio coverage tool OmniAccess 4306 Branch Office WLAN Switch 8 access points Remote Access Point - 2WG BASE SOLUTIONS • Wi-Fi access points: Alcatel-Lucent ADDITIONAL OPTIONS OmniAccess AP92, AP93 (single radio, Alcatel-Lucent OmniAccess™ WLAN Switches • Gain/directional antenna dual band) and AP105 (dual radio) • Capacity • Alcatel-Lucent OmniSwitch™ − IEEE 802.11a/b/g/n − Up to 16 external campus-connected apps LAN Switches with PoE and Layer 2/3 − IEEE 802.3af Power over Ethernet − Up to 64 remote apps QoS for end-to-end solution (PoE) sourcing − Up to 256 users • Performance • Alcatel-Lucent OmniAccess Remote − 1.6 Gb/s crypto performance Access Point-2WG for remote working (3DES, AES-CBC-256) connection − 800 Mb/s, crypto performance (AES-CCM) − 2 Gb/s wired, non-encrypted • Alcatel-Lucent OmniTouch 8118/8128 throughput performance WLAN HandsetsCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • OFF-SITEMOBILITY YOUR NEED • Keep in touch with your office anytime and from anywhere OUR SOLUTIONS• Alcatel-Lucent My IC Mobile for Apple® iPhone®• Multimodal Communication Companion (MCC) for Apple iPhone• One-number service• Collaboration and mobility servicesCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ALCATEL-LUCENT MY IC MOBILEFOR APPLE iPHONE KEY BENEFITS • One phone, one number and one voice mail, on-site or off-site • Configure your business phone and mobility options remotely and benefit from nomadic facilities • Keep in touch with the company ecosystem • Ensure business continuity, anytime and anywhere • Get access to the corporate directory, communication log and contact list to set up your calls • Stay connected off-site BASE SOLUTIONS • Alcatel-Lucent My IC Mobile app for Apple iPhone • Alcatel-Lucent My IC family set of services • Available in Apple Store • Routing services • Alcatel-Lucent My IC family look-and-feel • Dial by name • Telephony features in conversation • Contact list • Secured access • Visual voice mail • Rich presence* • Call log • Instant Messaging* • Notification * Available in future releasesCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • MULTIMODAL COMMUNICATIONCOMPANION (MCC) FOR APPLE iPHONE KEY BENEFITS • Ensure your business continuity through improved mobility • One number − One business phone − Configure your business phone remotely by defining telephony settings • Retrieve the whole company telephony ecosystem − Access to contacts and rich presence, agenda, e-mail − Benefits from features in conversation • Easy and quick deployment of the application, available directly in Apple Store BASE SOLUTIONS Enriched multimodal communication application for • Dial-by-name field on Alcatel-Lucent ECS contacts the Apple iPhone within the Alcatel-Lucent Extended and Apple iPhone contacts Communication Server (ECS) • Buddy list with rich presence • Features in conversation — actions in ongoing calls: • List of contacts: company directory − Hang up • Telephony settings: remote configuration − Put call on hold • E-mail, agenda − Place a second call − Transfer call − Make a conference − Switch callsCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ONE-NUMBERSERVICE KEY BENEFITS • Single professional phone number • Easily reachable • Easy access to contacts • Benefit from Alcatel-Lucent OmniPCX Office RCE services (supervision, voice mail, routing, call logs) BASE SOLUTIONS ADDITIONAL OPTIONS Nomadic extension Voice client for Apple iPhone: Alcatel-Lucent My IC Mobile • Single number that is always reachable • Integrated ergonomics • Calling number presentation • One number with incoming and outgoing calls • One voice mail • Telephony features in conversation • Twin set (fixed/mobile) • Alcatel-Lucent My IC family services • Call routing/call supervision/call logs − Routing services • Business mode activation from mobile phone − Dial by name − Works on any mobile phone − Contact list (no client to deploy) − Visual voice mail − Call log − NotificationCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • COLLABORATION ANDMOBILITY SERVICES KEY BENEFITS • Available on any device, anytime and anywhere • No specific network subscription required • Device-independent: works with all phone types • No software installation on customer stations: web interfaces • Integration with Microsoft Outlook® client • Secure because data remains in the company BASE SOLUTIONS Alcatel-Lucent OmniPCX Office RCE with • Flexible teamwork with group organization Alcatel-Lucent ECS • Alcatel-Lucent Connector for Microsoft Outlook • Secure web interfaces on laptops and mobile for calendar and contacts phones • Unified messaging, e-mail and voice mail − Virtual Desktop • Call forwarding management − Mobile virtual desktop • Nomadic cellular extension activation • E-mail access • Click-to-call from corporate or personal contacts • Shared calendar, contacts and documents • Alcatel-Lucent PIMphony Softphone TeamCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • TEAMWORK ANDCOLLABORATION YOUR NEED• Help your team work together OUR SOLUTIONS• Alcatel-Lucent My IC Web for Office• Multimodal Communication Companion• Virtual Desktop• Audio conferencing and conference modules• Audio and web conferencing• Teamwork with Alcatel-Lucent PIMphony Softphone Team• Visual collaboration• Collaboration and information sharing• Fax serverCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ALCATEL-LUCENTMY IC WEB for OFFICE KEY BENEFITS • Alcatel-Lucent My IC Web for Office is the web companion for Alcatel-Lucent analog, 8 and 9 Series, DECT and VoWLAN phones, and smartphones • Configure your business phone and mobility options remotely from a computer or smartphone connected to the Internet and benefit from nomadic facilities BASE SOLUTIONS • Alcatel-Lucent My IC Web for Office • Alcatel-Lucent My IC family • PC-based web companion set of services • Alcatel-Lucent My IC family look-and-feel • Routing services • Compliant with many browsers (for • Call setup example, Microsoft Internet Explorer ®, • Dial by name Mozilla ® Firefox ®, Apple Safari®) • Contact list • Secured access • Visual voice mail • Rich presence* • Call log • Instant Messaging* * Available in future releasesCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • MULTIMODAL COMMUNICATIONCOMPANION (MCC) FOR OFFICE KEY BENEFITS Rich presence My user ID Powerful unified communications solutions that allow aggregation Contact, company Launch of all your communications applications search • Phone, e-mail, IM, fax My − Call control through features in conversation communications − Web-based: connect from anywhere to use all features of the company’s environment My favorite • Rich presence-driven services contacts − Telephony status − Presence availability − Preferred contacts BASE SOLUTIONS Multimodal communications capabilities within the Alcatel-Lucent • User profile management: define user settings (languages, personal Extended Communication Server (ECS) information, and so on)• Features in conversation —actions in ongoing calls: • Contact/company search: search for a contact or a company − Hang up within the address book, and apply communication actions − Put call on hold on search result − Place a second call • My favorite contacts: define preferred internal or − Transfer call external contacts − Make conference • My communications: list of communications (ongoing, lost, − Switch calls issued calls and ongoing instant messages)• User presence and telephony status: define presence; • Event alert management: pop-up on incoming communications telephony availability using any web browser (IM, calls)• Telephony forward options: define telephony configuration • Shortcuts to other Alcatel-Lucent ECS applications: allow the launch (forward options, device caller can be reached on, and so on) of other ECS applications from the MCCCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • VIRTUAL DESKTOPYOUR OFFICE ANYWHERE KEY BENEFITS • Interact with your company and your customers anytime, anywhere, using any device • Use any phone with a web browser BASE SOLUTIONS • Virtual Desktop • Virtual desktop for mobile devices • Secure web interface on desktop • Microsoft Outlook Connector; extend your and laptop PCs collaboration with a Microsoft Outlook client • E-mail • Sharing calendar, contacts, tasks and documents • Unified messaging, e-mail, voice mail • Call forwarding management • Click-to-call from corporate or personal contacts • Nomadic mode activationCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • AUDIOCONFERENCING KEY BENEFITS • Cost reduction Master − Rapid return on investment compared with outsourced audio conferencing services − Reduced travel expenses • Increased team efficiency − Weekly team meetings Participants − Task forces BASE SOLUTIONS ADDITIONAL OPTIONS • Three-party conference • Six-party conference bridge • Chairperson plus five participants • Easy to organize and activate; protected by authentication code • Simple access with voice prompt guidance • Participants arriving or leaving are clearly indicated by a toneCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ALCATEL-LUCENT OMNITOUCH 4135IP CONFERENCE PHONE KEY BENEFITS • Increases collaboration and enables creative exchanges with remote parties • Enables spontaneous group brainstorming and problem-solving sessions • Reduces travel and administration time and costs • Enables high-quality audio conferencing BASE SOLUTIONS ADDITIONAL OPTIONS • SIP connectivity • Expansion for large rooms – • Support for Power over Ethernet (PoE) a combination of the unit’s omnidirectional • Four simultaneous connections microphone with directional microphones • Up to four user profiles increases voice pickup from 30 m2 • Call recording function on SD memory card (320 ft2) to twice that • Conference guide enables group calls • LDAP client with direct access to directory • Easy configuration with the web interfaceCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ALCATEL-LUCENT OMNITOUCH 4125COMPACT CONFERENCING MODULE KEY BENEFITS • Increases collaboration by enabling creative exchanges with remote parties and spontaneous group brainstorming and problem-solving sessions • Enables high-quality audio conferencing without additional phone lines • Leverages the installed base of Alcatel-Lucent fixed-line phones and advanced telephony features • Reduces travel and administration time and costs BASE SOLUTIONS Compact and easy-to-use audio conferencing • Crystal clear, natural sound: Konftel® OmniSound®3 module, optimized technology with full duplex, 360º ultra-sensitive • Plug-and-play audio conferencing microphone and three built-in surround speakers • Easy to connect: plugs into headset jack on transmits crystal clear conference calls Alcatel-Lucent IP Touch 8 Series Phones or • Fifteen levels of speaker volume and three levels of Alcatel-Lucent 9 Series Digital Phones microphone input sensitivity • Easy to use: no configuration required • Uses existing phone line • Easy switching between hands-free capability on IP Touch 8 Series Phones and 9 Series Digital Phones and the Alcatel-Lucent OmniTouch 4125 Compact Conferencing ModuleCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • AUDIO ANDWEB CONFERENCING KEY BENEFITS • Less than one-year return on investment with in-house replacement for per-minute/per-seat audio and web conferencing • Increased productivity and efficiency − Ad hoc and event-based communications and features that meet the needs of all users − Presence-based, ad hoc communication eliminates asynchronous tools to reduce e-mail and time-consuming voice mail tag • Flexible deployment options − Deploy audio-only, web-only, or both for multimedia collaboration BASE SOLUTIONS • Alcatel-Lucent OmniTouch 8660 My Teamwork™ • Feature set includes: Conferencing and Collaboration, Office Edition: software- − Dial-in or dial-out conferencing with scheduled, recurring, and browser-based solution, deployed on-site with no meet me and ad hoc modes proprietary hardware or client download required − Desktop and application sharing for data collaboration sessions • Software packages − Presence-aware with telephony and online indicators • Packaged and priced with eight and twelve ports with − Audio recording, IM archiving and multilingual support Alcatel-Lucent OmniPCX Office RCE SIP trunking software − Attachment distribution and Microsoft Windows Mobile Pocket licenses included PC client • Capacity: ADDITIONAL OPTIONS − Up to 48 audio conferencing ports • Two additional audio or web conferencing ports − Up to 120 data conferencing ports − Maximum 3000 IM usersCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • TEAMWORK WITH ALCATEL-LUCENTPIMPHONY SOFTPHONE TEAM KEY BENEFITS • Easily supervise team activities • Improve teamwork • Improve customer satisfaction BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent PIMphony Softphone Team • Alcatel-Lucent PIMphony Softphone IP Media • Team Assistant and Supervision facilities − VoIP audio media on PC • Easy and efficient call monitoring − USB handset or headset and distribution • Alcatel-Lucent Extended Communication Server − Collaboration and information sharingCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • VISUALCOLLABORATION KEY BENEFITS Video communications • Cost-effective videoconferencing over the Internet • High-quality solution for any end-point, display, user or place • Best video quality whatever the bandwidth BASE SOLUTIONS ADDITIONAL OPTIONS • LifeSize® Passport and LGExecutive: desktop-based • LifeSize Camera (Focus™, 10x™ or 200™) for personal office, teleworkers and collaboration • LifeSize Phone™: high-definition audio rooms conference phone • LifeSize Express: for small meeting rooms and • LifeSize MicPod™: compact, high-definition work groups audio microphone • LifeSize Team: for conference room multipoint with • LifeSize Networker™: all-in-one enhanced up to three distant parties (embedded MCU to ISDN gateway to connect LifeSize IP video connect multiple sites) systems with ISDN video systems • High-quality video; low-bandwidth room systems • Standards-based (SIP, H.264, H.263, open APIs)CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • COLLABORATION ANDINFORMATION SHARING KEY BENEFITS • Anytime, anywhere, on any device, independent of phone type • No software installation on customer stations: web interfaces • Integration with Microsoft Outlook client • Secure because data remains in the company BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent OmniPCX Office RCE • Secure web interface on desktop • Alcatel-Lucent PIMphony Softphone IP Media with Alcatel-Lucent Extended and laptop PCs • VoIP audio media on PC Communication Server • Integration with Microsoft Outlook • USB handset or headset • Easy sharing of information across • Alcatel-Lucent PIMphony the company Softphone Team included • Communication and collaboration tools: e-mail, tasks, shared calendar, shared contacts, shared documents, business telephony services (unified messaging, click-to-call, and so on)CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ALCATEL-LUCENTRCE FAX SERVER KEY BENEFITS • Cost savings and quick ROI • Reduce ongoing fax machine-related costs • Eliminate junk fax-related costs • Improve collaboration and productivity • Secure sensitive data • Route sensitive documents to designated recipients • Centralize fax management BASE SOLUTIONS ADDITIONAL OPTIONS • IP fax solution based on a powerful • Designed for small and medium • Two additional fax ports appliance enterprises for up to 150 users • Send and receive faxes • Web-based administration from a web browser • Monitoring and reporting features • Send faxes from a Microsoft • Per-user/per-profile security settings Windows application; print to fax • Simplified user management • Send and receive faxes • Two fax ports from an e-mail client • E-mail notification • Fax history • Fax queuingCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • FAX SERVER KEY BENEFITS • Increase employee productivity • Save time and money • Centralize fax management BASE SOLUTIONS ADDITIONAL OPTIONS • Fax-to-mail and mail-to-fax capability within Alcatel-Lucent • Two additional fax ports Extended Communication Server • Print to fax • Fax over IP • Direct ITU-T T.38 over SIP connection to Alcatel-Lucent OmniPCX Office RCE • No dedicated additional hardware required • Two fax port software packages with unlimited users and OmniPCX Office RCE SIP trunking software licenses included • Define several cover sheets and assign unique cover sheets to usersCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • CONVERGED VOICEAND DATA NETWORK YOUR NEED• Optimize converged voice and data network infrastructure and multisite networking OUR SOLUTIONS• IP networking• Remote site or remote worker• Converged IP infrastructure• Networking on ISDN or private lines Lowering costs is one of the top three challenges for 52% of SMBs* * Source: Yankee Group 2003 SMB SurveyCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • IP NETWORKING IP public carrier IP private network network KEY BENEFITS • Communications cost savings • One cabling infrastructure for voice and data • Plug-and-play • Telephony services transparency BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent OmniPCX Office RCE • Alcatel-Lucent OmniTouch 8082 My IC Phone • SIP trunking to public carrier network • Alcatel-Lucent IP Touch 8 Series Phones • Private IP network • Alcatel-Lucent PIMphony Softphone IP Media • ITU-T H.323/SIP • Alcatel-Lucent OmniVista™ 4760 Network • Telephony feature transparency Management System (NMS) − Call accounting − Centralized network management • CSTA/XML application openness • Alcatel-Lucent OmniSwitch and OmniAccess infrastructureCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • REMOTE SITE ORREMOTE WORKER KEY BENEFITS • Full telephony services • Always stay in touch with your company • Cost-effective remote connection • Secure remote connection BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent OmniPCX Office RCE • Alcatel-Lucent IP Touch 8 Series Phones • Alcatel-Lucent PIMphony Softphone IP Media • Alcatel-Lucent OmniSwitch and OmniAccess infrastructureCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • CONVERGED IPINFRASTRUCTURE KEY BENEFITS • Entry-level solution with advanced OmniSwitch 6250 features at competitive price • No need for local power supply for OmniSwitch 6400 IP phones (one cable) • Perfect solution for IP telephony IP Touch 4038 EE in SMB market − QoS − Easy to install (single LAN and DHCP) − Easy to manage BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent OmniSwitch 6250 Stackable • Alcatel-Lucent OmniSwitch 6400 Stackable • External backup power supply Fast Ethernet Switch: Gigabit LAN Switch: • Optical Ethernet transceivers − 24 or 48 ports − 24 or 48 ports − 100Base-FX − Stackable to eight units in a virtual chassis − Level 3 static routing − 1000Base-SX − Layer 2+ Fast Ethernet stackable − Gb port − 1000Base-LX Gb port − PoE − 24/48 ports non-PoE and PoE − 10G stacking − 2.5G stacking − 24 ports fiber 100x/1000x − Support of VoIP − QoS filtering and bandwidth allocation − VLAN management − IEEE 802.1X authenticationCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • NETWORKING ON ISDNAND PRIVATE LINES ISVPN Site 1 Site 2 KEY BENEFITS • Work as a single company with centralized services • Optimize resources • Improve company image BASE SOLUTIONS ADDITIONAL OPTIONS • Industry-specific virtual private • DECT mobility network (ISVPN) services via ISDN • Alcatel-Lucent OmniVista 4760 NMS or private lines call accounting • Automatic Route Selection • Network management center • Private, homogeneous numbering plan • Call by name: 3000-name directory • Call path optimization • Least-cost routingCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • HOTEL ANDHOSPITALITY YOUR NEED• Optimize daily tasks and improve guest services in your hotel OUR SOLUTIONS• Hotel and hospitalityCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • HOTEL ANDHOSPITALITY PSTN ISDN Room 101 Room 204 Room 302 KEY BENEFITS • Increases staff efficiency • Optimizes daily tasks • Professional welcome for guests Hotel driver Printer Welcome desk Hotel front office Hotel staff General manager (PMS, CMS) BASE SOLUTIONS ADDITIONAL OPTIONS • Embedded hotel solution • Office Link Driver (OLD) integration • Front desk office services with hotel front office (PMS, CMS) • Guest services • DECT or WLAN mobility for clients (messages, languages, and so on) or administrative staff • Guest mailbox • Reception phone add-on module • Wake-up calls (one key, one room) • Room status • Automated attendant for hotel • Pre-payment services information • Cost controlCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • FUTURE-READYSOLUTIONS YOUR NEED• Optimize costs OUR SOLUTIONS• State-of-the-art telephony infrastructure• Large range of connection types• End-to-end IP telephony solution• Alcatel-Lucent Extended Communication Server• Warranty and system evolution assurance• Enterprise Solutions Sales e-Learning offerCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • STATE-OF-THE-ARTTELEPHONY INFRASTRUCTURE Alcatel-Lucent OmniPCX Office 236 users Rich Communication 160 users KEY BENEFITS Edition (RCE) • Easy to expand Large 30 to 90 users • Complies with all Medium open standards 15 to 60 users Small • Easy to maintain 6 to 20+ users Compact Unit • Flexible power 6 to 16 users supply autonomy BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent OmniPCX Office RCE • Wall-mounting kit Compact Unit, native wall-mounted • Data bay integration: rack-mounting kit • Three rack choices according to • Standard power backup (90 min) capacity required: OmniPCX Office RCE • Enhanced power backup: external Small, Medium and Large are rack- battery pack (up to 8 h) based and stackable • Average 10-min battery backup • Hot-pluggable boardsCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • LARGE RANGE OFCONNECTION TYPES Alcatel-Lucent OmniPCX™ Office RCE SIP SIP at the core KEY BENEFITS • Flexible to fit your needs ISDN/PSTN • Scalable to evolve with you • Modular with a large choice Internet of connections • Open to external applications BASE SOLUTIONS ADDITIONAL OPTIONS • Analog/digital public access • Ethernet LAN interface • IP networks • Radio base station for DECT handsets • Digital phone connection for • Wi-Fi infrastructure for Alcatel-Lucent Alcatel-Lucent 9 Series Digital Phones OmniTouch WLAN Handsets • IP phone connection for • Remote access service Alcatel-Lucent IP Touch 8 Series Phones • CTI TAPI 2.1 • SIP connection for Alcatel-Lucent • CSTA interface OmniTouch 8082 My IC Phone • XML interfaces • Connection for analog and fax devices • CTI TAPI 2.0 interfaceCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • END-TO-END IPTELEPHONY SOLUTION OmniPCX Office RCE cabinets for up to 200 IP users Compact Unit Small Medium Large KEY BENEFITS • Complete, end-to-end solution for IP telephony • Can mix traditional OmniSwitch 6250 OmniSwitch 6400 OmniAccess WLAN servers and IP telephony for 24 ports 24 ports smooth evolution 48 ports 48 ports 8 access points 16 access points BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent OmniPCX • Network infrastructure Office RCE, wall-mounted • Alcatel-Lucent OmniAccess WLAN or rack-mounted Switch • SIP inside • Alcatel-Lucent OmniSwitch Stackable LAN SwitchCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ALCATEL-LUCENT EXTENDEDCOMMUNICATION SERVER Extended Communication Servers KEY BENEFITS • Integration with Alcatel-Lucent OmniPCX Office RCE for collaboration and mobility services • Security and confidentiality Compact Edition Premium Edition because data remains in 25 extended office users 250 extended office users the company BASE SOLUTIONS Alcatel-Lucent Extended Communication Server • Compact Edition, fan-less server • Premium Edition with third backup diskCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • WARRANTYAND SERVICES KEY BENEFITS • Communication system always up to date • Latest technology and feature evolution • Low investment for service continuity BASE SOLUTIONS • Alcatel-Lucent hardware exchange during warranty period • Alcatel-Lucent Software Maintenance Services (SMS) − Software support according to Alcatel-Lucent software policyCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
    • ALCATEL-LUCENT ENTERPRISE SOLUTIONSSALES E-LEARNING OFFER KEY BENEFITS • Training and certification free of charge • Rapid acquisition of knowledge bases • Web-based training, removing travel costs • Optimized training time by staying in the office • Courses available in French, English, Spanish and German COURSE CONTENT CERTIFICATION • Understanding the Proposition Who needs certification? • Generating Sales Opportunities • The Alcatel-Lucent Certified Sales Representative (ACSR) certification is dedicated to the sales • Presenting Our Credentials representatives who sell Alcatel-Lucent products and solutions. • Case studies Why certify? • Sales tools • In todays business world, customers expect a high degree of competency from solutions providers. The certification allows them to benefit from Alcatel-Lucent know-how and to be accredited for that knowledge. WHERE? • Alcatel-Lucent Business How to get certified? Partner Portal • The certification exam is based on ten questions available online. The required score to pass the exam is 70%.CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS